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TQM - 2 - What is TQM and what are the TQM elements ?
1.
Dr Joseph K.K.
Ho What is TQM & what are TQM elements ? Total Quality Management for Organisational Excellence
2.
NAME OR LOGO Core
Definition Advantages Elements 2 ©2019DrJosephK.K.Ho
3.
NAME OR LOGO TQM
stands for Total Quality Management CORE DEFINITION 3 1. a systematic management approach and organization- wide philosophy to long-term success 2. planning and implementing a constant organizational improvement process Aboutthree.com | FIVE IMPORTANT FACTORS IN TOTAL QUALITY MANAGEMENT https://aboutthree.com/blog/five-important-factors-in-total-quality-management/ ©2019DrJosephK.K.Ho References: Asq.org | Total Quality Management (TQM): What is TQM? https://asq.org/quality-resources/total-quality-management
4.
NAME OR LOGO TQM
stands for Total Quality Management CORE DEFINITION 4 3. all members, from top management to employees of an organization participating in improving products, services, and the culture 4. focused on exceeding customers' expectations, identifying problems, building commitment, and promoting open decision-making among workers Aboutthree.com | FIVE IMPORTANT FACTORS IN TOTAL QUALITY MANAGEMENT https://aboutthree.com/blog/five-important-factors-in-total-quality-management/ ©2019DrJosephK.K.Ho References: Asq.org. | Total Quality Management (TQM): What is TQM? https://asq.org/quality-resources/total-quality-management
5.
NAME OR LOGO Advantages
of TQM Reference: Bragg, S. and Bragg, S. (2018); The benefits of total quality management | AccountingTools https://www.accountingtools.com/articles/what-are-the-benefits-of-total-quality-management-tqm.html 5 • Cost Reduction • Customer Satisfaction • Defect Reduction • Improved Morale ©2019DrJosephK.K.Ho
6.
NAME OR LOGO Cost
Reduction Reference: Bragg, S. and Bragg, S. (2018); The benefits of total quality management | AccountingTools https://www.accountingtools.com/articles/what-are-the-benefits-of-total-quality-management-tqm.html 6 throughout an organization, especially in the areas of scrap, rework, field service, and warranty cost reduction, resulting in a startling increase in profitability. ©2019DrJosephK.K.Ho Customer Satisfaction doing with better products and services, interactions with customers, fewer customer complaints, leading to increased market share, existing customers bringing in more customers.
7.
NAME OR LOGO Defect
Reduction Reference: Bragg, S. and Bragg, S. (2018); The benefits of total quality management | AccountingTools https://www.accountingtools.com/articles/what-are-the-benefits-of-total-quality-management-tqm.html 7 with strong emphasis on improving quality within a process, reducing not only the time in fixing errors, but also the necessity in employing quality assurance personnel ©2019DrJosephK.K.Ho Improved Morale with participation of employees, reduced employee turnover, cost of hiring and training new employees
8.
NAME OR LOGO Elements
of TQM Reference: Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download https://slideplayer.com/slide/1514158/ 8 • Leadership • Employee Involvement • Product / Process Excellence • Continuous Improvement • Customer Focus on “Fitness for Use” ©2019DrJosephK.K.Ho
9.
NAME OR LOGO LEADERSHIP References: Nayantara
Padhi | THE EIGHT ELEMENTS OF TQM | ISIXSIGMA https://www.isixsigma.com/methodology/total-quality-management-tqm/eight-elements-tqm/ 9 • Top management vision, planning and support • Strategies, philosophies, values and goals are transmitted down through out the organization to provide focus, clarity and direction ©2019DrJosephK.K.Ho Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download https://slideplayer.com/slide/1514158/
10.
NAME OR LOGO Employee
Involvement References: Ferhan Syed (2009) | Employee Involvement: Its Magical Benefits https://totalqualitymanagement.wordpress.com/2009/05/21/employee-involvement-its-magical- benefits/#more-888 10 • All employees assume responsibility for the quality of their work. • Decision making process provides the opportunity for continuous process improvement ©2019DrJosephK.K.Ho Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download https://slideplayer.com/slide/1514158/
11.
NAME OR LOGO Product
/ Process Excellence References: Navint | Product Excellence vs. Process Excellence: Q&A with Peter Getchell https://totalqualitymanagement.wordpress.com/2009/05/21/employee-involvement-its-magical-benefits/#more-888 11 Involves the process for continuous improvement ©2019DrJosephK.K.Ho Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download https://slideplayer.com/slide/1514158/ Product Excellence Process Excellence • Innovation Driven • Highly Iterative • Fast • Customer Creation • Loosely Planned • Unpredictable • Independent Achievement • Narrow Accountability • Product Oriented Mindset • Frictionless • End-to-End Mastery • Enabling Commitments Externally and Internally • High Touch where Differentiating • Team Sport • Customer Retention • Dependable • Broad Accountability • Service Oriented Mindset
12.
NAME OR LOGO Continuous
Improvement 12 A concept that recognizes that quality improvement is a journey with no end and that there is a need for continually looking for new approaches for improving quality ©2019DrJosephK.K.Ho Reference: Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download https://slideplayer.com/slide/1514158/
13.
NAME OR LOGO Customer
Focus on “Fitness for Use” 13 Design quality • Specific characteristics of a product that determine its value in the marketplace Conformance quality • The degree to which a product meets its design specifications ©2019DrJosephK.K.Ho Reference: Dr Rys Rowland Jones | Slideplayer.com | Total Quality Management - TQM - ppt download https://slideplayer.com/slide/1514158/
14.
What’s more in Total
Quality Management for Organisational Excellence? • Standards and Awards related to TQM • Major TQM Tools • Critical Success Factors and Barriers of TQM Implementation ©2019DrJosephK.K.Ho 14
15.
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