This document outlines the agenda for the 2012 Retail Forum North America taking place from October 1-3, 2012. The agenda includes registration, store tours, breakfast and lunch sessions, presentations on retail innovation and best practices from companies like 99¢ Only Stores, Luxottica Retail, and Lowe's, and panels on shaping the future of retail and retail solutions roadmaps. Presentation topics cover areas like data analytics, supply chain management, and omnichannel retailing.

1. 2012 Retail Forum North America
Agenda
October 1-3, 2012
Monday, October 1
11:00 – 8:00 Registration
11:30 – 1:00 Food For Orphans Outreach Program and Lunch
1:00 – 5:00 Store Tours
6:00 – 8:00 Welcome Reception
Tuesday, October 2
7:00 – 5:00 Registration Open
7:30 – 9:00 Breakfast
7:30 – 5:00 Innovation Pavilion
7:45 – 8:30 Microforum: Exploring the
Benefits of HANA on
POSDM
Presented by 99¢ Only
Stores
Microforum: Best
Practices for a
Successful Global SAP
Retail Implementation
Presented by Luxottica
Retail
Microforum: Instilling
Innovation into your
Retail Business Processes
Microforum:
Evolution of Outsourcing –
From Black-Box IT to Co-
Managed IT
9:00 – 9:30 Delivering Retail Without Boundaries
Michael Schulze, SVP & GM, SAP Retail and Lori Mitchell-Keller, SVP, SAP Labs
9:30 – 10:30 Moving the Market: Turning Chaos into Opportunity
Peter Sheahan, CEO ChangeLabs
10:30 – 11:00 Break
11:00 – 11:40 Plan & Market Better
Transform “Possible” to
“Reality” by Taking
Customer Insight to New
Levels
Supply & Distribute
Better
Protect and Enhance the
Bottom Line with an
Information-Driven Supply
Chain
Sell & Service Better
Deliver a Superior
Customer Experience to
Attract and Retain Shop-
pers to your Retail Brand
Operate & Execute Better
Streamline Operations and
Link Strategy to Execution
to Enable Retailers to Run
Better
11:45 – 1:00 Lunch
11:45 – 12:45 Meet our Customers Lounge

2. 2012 Retail Forum North America
Agenda
Tuesday, October 2, continued
1:15 – 1:45 SAP Precision Retailing
Personalized Retailing
Societé des Transports de
Montreal (STM)
Retail Goes Personal
Creating the Stores
Shoppers Want
Hobby Lobby’s Mobility
Journey
Presented by Hobby
Lobbby
Lowe’s Knows Retail,
Distribution and Data
Management
Presented by Lowes
2:00 – 2:30 Wholesale Changes at
BJ’s Wholesale
Presented by BJ’s
Wholesale Club
Multi-Channel Enterprise
Visibility Enabled by SAP
EWM
Presented by Indigo Books
and Music
Drive More Intelligent
Retail Processes and
Decisions With Business
Intelligence and Predictive
Analytics
Presented by Fossil and
Neiman Marcus
Business Results Through
Best-in-Class Cloud-
Based Business Execution
With SuccessFactors, an
SAP company
Presented by Wawa
2:45 – 3:15 The Loblaw Roadmap
(Continued)
Presented by Loblaw
The Complex Supply
Chain
Best Practices in
End-To-End Management
Enabling Growth by
Enhancing Store
Operations and the
Customer Experience
Presented byTBC
Corporation
Running with New
Balance Shoe Co.
Presented by New Balance
Shoe Co.
3:45 – 4:45 Shaping the Future of Retail
Retail Executive Panel, Moderated by Greg Girard, Program Director, Merchandising Strategies,
IDC Retail Insights
6:00 – 9:00 Go for the Gold Awards Dinner
Wednesday, October 3
7:00 – 11:00 Registration Open
7:30 – 9:00 Breakfast
7:30 – 11:00 Innovation Pavilion
7:45 – 8:30 Microforum:
Does Store Related
Information Cause You
Compliance Headaches?
Microforum:
Journey to Computer
Generated Ordering:
The Winn Dixie Story for
Automated Store Level
Replenishment
Presented by Winn Dixie
Microforum:
Social Media for Retailers:
Radical Insights into
Customer Interactions
Presented by Dell
Microforum:
Maximizing Alignment and
Accuracy for Actionable
Information across the
Retail Enterprise
Presented by Charming
Shoppes Inc, a subsidiary
of Ascena Retail Group,
Inc.
9:00 – 9:45 Get in Step with Step Change: The Retail Revolution is Raging!
9:45 – 10:00 Break

3. 2012 Retail Forum North America
Agenda
(08/12) ©2012 by SAP AG. All rights reserved.
11:30 – 12:45 SAP Retail Solutions Roadmap
12:45 Forum Ends
1:00 – 4:00 Retail ASUG Session
Wednesday, October 3, continued
10:00 – 10:30 Retailing in the Modern
World
Learn how these Retailers
are modernizing their
product and clothing lines
along with their business
Adoption Stages of Social
Media Insight Integration
Presented by JD Power
and Associates
Harnessing the Power of
BIG DATA In-Memory
Presented by Fossil and
Under Armour
Innovate & Win Together
SAP Solutions You Need,
Designed by You and Your
Retail Peers
10:45 – 11:15 HANA, What’s All the
Hype About?
Keeping Up with Rapid
Change in Retail
Best Practices to Evaluate
and Prioritize Innovation
Opportunities and Drive
Tangible ROI
Getting Started on Your
Mobility Journey
Agenda subject to change