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SITSP 2018 - Cardápio do dia para Machine Learning? Aplicações, Serviços e APIs

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SAP Leonardo é o sistema de inovação digital da SAP que possibilita a inovação em escala para redefinir seu negócio com segurança. Mas... o que tem de Machine Learning nele?
Saiba nesta palestra o que a SAP tem disponível de Machine Learning, sejam Aplicações para Usuários de Negócios ou Serviços e APIs para Cientistas de Dados e Desenvolvedores. Veja exemplos de casos de uso e demonstrações de reconhecimento de imagem e de processamento de linguagem natural.

Apresentação realizada no SAP Inside Track 2018, em 21/07/2018
https://blogs.sap.com/2018/03/26/sap-inside-track-sao-paulo-2018-funcional-sitsp/

Veröffentlicht in: Technologie
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SITSP 2018 - Cardápio do dia para Machine Learning? Aplicações, Serviços e APIs

  1. 1. Public July Rizzo Especialista em Soluções SAP Cardápio do dia para Machine Learning? Aplicações, Serviços e APIs. #SAPLeonardo #ML #SITsp @julyrizzo
  2. 2. 2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ July Rizzo july.rizzo@sap.com linkedin.com/in/julyrizzo #SAPLeonardo #ML #SITsp @julyrizzo
  3. 3. 3PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 3 O sistema de inovação digital que possibilita a inovação em escala para redefinir seu negócio com segurança. #SAPLeonardo #ML #SITsp @julyrizzo
  4. 4. 4PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ conectando pessoas, Coisas e empresas De forma inteligente, Integração Mobilidade Colaboração Big Data Inovação do processo empresarial Dados conectados Design thinking Microserviços APIs Funções analíticas em tempo real Linguagem natural IoT Redes Machine Learning Experiências #SAPLeonardo #ML #SITsp @julyrizzo
  5. 5. 5PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 60% Das tarefas humanas serão automatizadas até 2025 97% De acurária em reconhecimento de imagens atualmente (melhor que a taxa humana de 95% ) 95.1 % De acurária em reconhecimento de voz atualmente (melhor que a taxa humana de 94.1% ) $18B Mercado empresarial de Machine Learning até 2020 Automação de Processo Automação completa de processos de negócios, desde RH até o processamento de pagamentos, até aprovações de fluxo de trabalho para ordens de compra e execução de vendas Analytics Dinâmico Análise proativa de novos tipos de dados e descoberta de padrões não familiares que fornecem um novo nível de insights Próxima geração UX Experiência do usuário baseada em voz, visão e mensagens replicará como as pessoas interagem na vida real e aumentam a produtividade dos negócios Machine Learning reinventará os Negócios Source: SAP CSG analysis, McKinsey Quarterly Report July 2016, Google PR, Microsoft PR, SAP Market Model #SAPLeonardo #ML #SITsp @julyrizzo
  6. 6. 6PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 77% da receita das negociações no mundo 26 indústrias 7 linhas de negócio A maior rede de negócios do mundo Plataforma Inteligente Apps Inteligentes Experiência Conversacional Machine Learning SAP Leonardo Resultados de Negócios Aumentar receita Re-imaginar processos Tempo de qualidade no trabalho Satisfação do clente Permitir inovações SAP Leonardo habilita a Empresa Inteligente Dados & Integração Em SAP Cloud Platform & SAP HANA #SAPLeonardo #ML #SITsp @julyrizzo
  7. 7. 7PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 77% da receita das negociações no mundo 26 indústrias 7 linhas de negócio A maior rede de negócios do mundo Plataforma Inteligente Apps Inteligentes Experiência Conversacional Machine Learning SAP Leonardo Resultados de Negócios Aumentar receita Re-imaginar processos Tempo de qualidade no trabalho Satisfação do clente Permitir inovações SAP Leonardo habilita a Empresa Inteligente Dados & Integração Em SAP Cloud Platform & SAP HANA #SAPLeonardo #ML #SITsp @julyrizzo
  8. 8. 8PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Métodos tradicionais não são mais suficientes para eficientemente escalar o suporte ao cliente EFICIENTE Traz ganho de eficiência e redução de custos 24/7 Esteja disponível 24/7, em qualquer país, em qualquer idioma MULTI-CANAL Use muitos canais BASEADO EM RELACIONAMENTO Pense em relacionamento com o cliente e não apenas em transações NATURAL Converse de maneira mais natural: sua linguagem / idioma Não é escalável Não é internacional Não é personalizado Chatbot é a melhor solução para automatizar conversas simples. Interações entre empresas e seus clientes estão mudando drasticamente Bot para IT interno Oi, eu esqueci minha senha do Outlook Bot de gestão de faturas Qual é o total do meu faturamento de agosto? Bot de seguros Eu preciso cancelar meu contrato #SAPLeonardo #ML #SITsp @julyrizzo
  9. 9. 9PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ #SAPLeonardo #ML #SITsp @julyrizzo
  10. 10. 10PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ goo.gl/CMzKHh goo.gl/1Gx2w2 Visualizações criadas instantaneamente para responder perguntas em linguagem natural sapanalytics.cloud #SAPLeonardo #ML #SITsp @julyrizzo
  11. 11. 11PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 77% da receita das negociações no mundo 26 indústrias 7 linhas de negócio A maior rede de negócios do mundo Plataforma Inteligente Apps Inteligentes Experiência Conversacional Machine Learning SAP Leonardo Resultados de Negócios Aumentar receita Re-imaginar processos Tempo de qualidade no trabalho Satisfação do clente Permitir inovações SAP Leonardo habilita a Empresa Inteligente Dados & Integração Em SAP Cloud Platform & SAP HANA #SAPLeonardo #ML #SITsp @julyrizzo
  12. 12. 12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Apps Inteligentes já disponíveis (Roadmap Q1 2018) Finanças  SAP Cash Application  Payment Advice Extraction (in SAP Cash App.)  SAP Tax Compliance Smart Automation / GRC  SAP Business Integrity Screening / GRC Vendas  Quotation Conversion Probability Rate Geral  SAP Business Integrity Screening Comércio • Personal Customer Experiences • Contextual Merchandizing Marketing • Product & offer recommendations • Intelligent scores for customer engagement (best channel, best sending time, affinity) • Multi-touch customer attribution • Brand Impact Vendas • Influencer Map & Deal Finder • Deal & Lead intelligence • Account intelligence • SPM Intelligence • CPQ/ Product & Pricing Intelligence Serviços • Ticket intelligence - Automatic ticket categorization(L1) - Similar tickets recommender - Standard integration to Service Cloud (C4C) and SAP Customer Engagement Center • Conversational bot API for SAP Customer Engagement Center Gestão de Gastos • Concur ExpenseIt • Concur TripIt • SAP Accounts Payable • Ariba Catalog Enrichment Pessoas • Learning Recommender • SAP Job Standardization • SAP Resume Matching Cadeia de Suprimentos Digital • Predictive Operations • Predictive Stock Management IA Conversacional & ML Foundation • 14 Functional Pre-trained And Retrainable Services Available • Bring Your Own Model  SAP Fraud Management from 1.2 SP03 S/4HANA Cloud edition 1705 – Procurement o Contract Consumption Forecast  S/4HANA Cloud edition 1708 – Produce o Stock in Transit Forecast  SAP Hybris Cloud 4 Customer 1708 o Deal Finder  S/4HANA On Premise 1709 – Procurement o Contract Consumption Forecast  SAP Tax Compliance SAP S/4HANA Experiência do Cliente Aplicações Inteligentes Adicionais e ML Foundation Casos de Uso Preditivos #SAPLeonardo #ML #SITsp @julyrizzo
  13. 13. 13PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Solução de Machine Learning para Experiência do Cliente SAP Service Ticket Intelligence ajuda a classificar os novos tíquetes de serviço de clientes em categorias, direcionando para o agente correto, sugerindo soluções para tíquetes de serviço SAP Service Ticket Intelligence #SAPLeonardo #ML #SITsp @julyrizzo
  14. 14. 14PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Solução de Machine Learning para Experiência do Cliente SAP Brand Impact SAP Brand Impact analisa automaticamente a exposição da marca em vídeos e imagens para obter insights precisos e oportunos sobre o patrocínio e o ROI de publicidade. #SAPLeonardo #ML #SITsp @julyrizzo
  15. 15. 15PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 77% da receita das negociações no mundo 26 indústrias 7 linhas de negócio A maior rede de negócios do mundo Plataforma Inteligente Apps Inteligentes Experiência Conversacional Machine Learning SAP Leonardo Resultados de Negócios Aumentar receita Re-imaginar processos Tempo de qualidade no trabalho Satisfação do clente Permitir inovações SAP Leonardo habilita a Empresa Inteligente Dados & Integração Em SAP Cloud Platform & SAP HANA #SAPLeonardo #ML #SITsp @julyrizzo
  16. 16. 16PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Machine Learning Foundation Serviços prontos para uso SAP Leonardo Machine Learning Road Map, June 2018 https://www.sap.com/products/roadmaps.html #SAPLeonardo #ML #SITsp @julyrizzo
  17. 17. 17PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Caso de Uso de Cliente com Machine Learning Foundation Spare Part Identification A VALE, como parte da transformação digital, utilizou Machine Learning Foundation para otimizar seu processo de aquisição e reduzir as rejeições de requisições de compra, identificando automaticamente o número correto de material no processo de criação de requisição. MLF Services : Re-trainable Image Classification #SAPLeonardo #ML #SITsp @julyrizzo https://blogs.sap.com/2017/11/24/how-a-global-mining-company-re-imagined-its-purchase-requisitioning-process-using-sap-leonardo-machine-learning/
  18. 18. 18PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ #SAPLeonardo #ML #SITsp @julyrizzo
  19. 19. 19PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Verificação de identidade Encontrar a pessoa em um grupo de pessoas #SAPLeonardo #ML #SITsp @julyrizzo
  20. 20. 20PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Integração + #SAPLeonardo #ML #SITsp @julyrizzo Identificação de Feições
  21. 21. 21PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ api.sap.com #SAPLeonardo #ML #SITsp @julyrizzo
  22. 22. 22PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ api.sap.com #SAPLeonardo #ML #SITsp @julyrizzo Match de 97%
  23. 23. 23PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ #SAPLeonardo #ML #SITsp @julyrizzo
  24. 24. 24PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ REST: Using Machine Learning natively in ABAP Demonstração de chamada de API do SAP Leonardo Machine Learning através de programa ABAP no SAP ERP (SE80) https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_kvfov8a6 #SAPLeonardo #ML #SITsp @julyrizzo
  25. 25. 25PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ Mais informação? Websites  ML overview website: sap.com/ML  Product website: sap.com/products/machine-learning-foundation.html  Developer website: sap.com/developer/topics/machine-learning.html  Roadmap: sap.com/products/roadmaps.html Cursos Online Gratuitos  Enterprise ML in a Nutshell open.sap.com/courses/ml1  Enterprise Deep Learning with TensorFlow open.sap.com/courses/ml2  SAP Leonardo - Enabling the Intelligent Enterprise open.sap.com/courses/leo1 * Quero começar!  Construa chatbots: recast.ai  Use as API’s da SAP: api.sap.com #SAPLeonardo #ML #SITsp @julyrizzo
  26. 26. Obrigada. #SAPLeonardo #ML #SITsp @julyrizzo

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