1. Julia Bostwick
1208 Harbor Landing
Roswell, Ga 30076
OBJECTIVE: Seeking a Customer Service/Inside Sales position proving a high level of responsibilities, growth
potential and challenge.
EDUCATION: UNIVERSITY OF GEORGIA-ATHENS, GA
Area of Study: Psychology
(Currently taking classes to finish Bachelor’s degree)
ACHIEVEMENTS: * Received numerous awards for outstanding Customer Service.
* As a Customer Service trainer for AT&T created a
proven technique for successfully handling irate customers.
*Created training materials for High Speed Delivery Center circuit design team.
AREAS OF PROFESSIONAL PERSONAL
KNOWLEDGE & EXPERIENCE
Exceptional Customer Service Skills Leadership Abilities
Education & Curriculum Techniques Highly Organized and Efficient
Proficient in Word, Excel & PowerPoint Self Motivated and Dependable
Business Management Professional and Courteous
Customer Service Trainer Ability to work under pressure
Techniques for Increased Sales Oral & Written Communication Skills
Computer Software Skills Problem Identifying & Solving Skills
2009-CURRENT PALMERHOUSE REALTY
Duties: Providing exceptional customer service to buyers and sellers. Negotiating contracts
through handling residential as well as commercial property from contract to sale.
2013-2015 CARMAX AUTO SUPERSTORE
Position: Sales Consultant
Duties: Providing exceptional customer service assisting customers to find perfect car and
2. 2011-2012 SCI/ DIGNITY MEMORIAL
Position: Sales Representative
Duties: Sales of Cemetery and Funeral arrangements for pre-need customers.
Performed administrative duties as required.
2005-2009 KELLER WILLIAMS REALTY
Duties: Commercial and Residential Real Estate Sales, Contract Negotiations
1983-2004 AT&T COMMUNICATIONS: Atlanta, GA
Position: High Speed Delivery Center Supervisor
Duties: Trained and supervised a team of Circuit Designers and Communication Technicians.
Managed and significantly improved productivity and quality service for the team. Responsible for reporting and
tracking productivity of customer service representatives through the development of numerous Excel spreadsheets.