1. Juanita E. Finney
36Alberge Lane
Baltimore, Maryland 21220
Juanita.Finney@gmail.com
443­554­2992
443­717­9031
Objective: To become a part of a successful team of customer service driven professionals
that will value my years of experience and allow me to build upon my skills with
the mission of the company’s standards.
Education:
Strayer University White Marsh Campus, Maryland
BA­Business Administration Current Student
Sojourner Douglass College Baltimore, Maryland
BA Business Administration 77 Credits
Kenwood High School Essex, Maryland
Graduated May 1998
Skills:
● Over 20 years of quality customer service experience/ Administrative experience
● PC Skills/Data Entry experience/ Type 65 wpm
Experience:
Regis Corporation Randallstown, Maryland
Smart Styles Salon Manager/License cosmetologist March 2016 to Present
● Provide superior beauty services to local community seeking affordable and quality beauty
services.
● I manage a salon staff of 7 professional cosmetologists, leading them to the top of the beauty
industry standards of excellent personal beauty services.
● Maintain salon accounting system and product inventory, ensuring that all assets are accounted
for a daily base using Company's database and internet systems.
United States Postal Services BelAir, Maryland
PSA/CCA­ Postal Support Associate February 2015­March 2016
● Performed daily support task that entitle for the delivery of mail
● Set up incoming mail for postal carriers to take out on daily delivery route
● Mail collection of outgoing mail using Postal vehicle
● Sales and distribution of postal services product using POS system to render funds.
State Of Maryland Government Baltimore, Maryland
DHR and Dept. of Transportation/MAA November 2005 to July
2013
Fiscal Account Tech II/Office Administrative
● Provided exceptional customer service to local community seeking government benefits by
determining eligibility for need based programs with knowledge of organizational policies.
● Created and Processed invoices for payment purposes of government issued funds
1

2. Juanita E. Finney
36Alberge Lane
Baltimore, Maryland 21220
Juanita.Finney@gmail.com
443­554­2992
443­717­9031
● Maintained Account ledgers by logging client information into database
● General Administrative duties as assigned
Signature Flight Support BWI Airport, Maryland
Customer Services Representative July 2003 to November 2005
● Provided customer service duties to Airport’s General Aviation/ Corporate Jet clients by acting
as an 1st
point of contact upon arrival and departure from FBO.
● Created Invoices for services rendered and assist Flight crew with Items the ensure travel
atmosphere was of high quality.
● Assisted Accounting department in proper invoice items to maintain efficient accounting
system using PC Database of the company.
● General Administrative task as assigned by management staff.
Bank of America Baltimore, Maryland
Teller October 1999 to October 2001
● Performed teller duties to include handling cash payment for account holders of the bank
● Maintain teller vault to ensure safety of company's’ assets.
● Resolved customer problems and discrepancies concerning customers’ accounts. Using
company's policies and regulations set by government.
References:
Available upon Request
2