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500 W LANTZ DETROIT, MI 48203 313-748-2619 |
JOYOUSMCKENZIE@GMAIL.COM
LINKEDIN.COM/IN/1JOYMCKENZIE
JOY MCKENZIE
CAREER
OVERVIEW TO USE 15+ YEARS OF MANAGEMENT EXPERIENCE AS AN EFFECTIVE LEADER, PROBLEM SOLVER
WITH EXCEPTIONAL CUSTOMER SERVICE, WHILE PROMOTING AN ENTHUSIASTIC WORK
ENVIRONMENT WITH QUALITY TIME MANAGEMENT. PROFICIENCY IN ALL AREAS OF
OPERATIONS, INVENTORY CONTROL, TRAINING, LOSS PREVENTION, CASH HANDLING
INCLUDING EXCELLENT PHONE COMMUNICATIONS AND COMPUTER KNOWLEDGE TO MEET
COMPANY DIRECTIVES WITH ACCURACY AND SENSE OF URGENCY.
PROFESSIONAL
ACHIEVEMENTS
 IDENTIFYING AND EXPLOITING BUSINESS OPPORTUNITIES WITH BOTH NEW
AND EXISTING CUSTOMERS
 ACCURATELY ACCESSING A CUSTOMER NEEDS
 MEETING AND EXCEEDING COMPANY DEADLINES WITH EXCELLENT TIME
MANAGEMENT
 EXCELLENT TELEPHONE SKILLS FOR PROCESSING CUSTOMER NEEDS AS WELL AS
COMPANY DIRECTIVES
 ABLITY TO WORK INDEPENDANTLY
 FRONT END OPERATIONS
 WORKING CLOSELY WITH STAFF AND DEVELOPING RELATIONSHIPS
 RECEIVING OF GOODS AND TRANSFERS
 TRAIN AND DEVELOP NEW AND EXISTING STAFF
 COMMUNICATED THE NEEDS OF STAFF, CUSTOMERS AND BUSINESS TO
CORPORATE VIA EMAIL AND / OR PHONE
SKILLS
 OPERATIONS MANGER: MANAGE ALL ASPECTS OF DAY TO DAY DEPT
PERFORMANCE OF STORES RANGING FROM $200,000 TO =$2,000,000 IN
ANNUAL SALES. DIRECT SALES, INVENTORY CONTROL, POLICY
PROCEDURES, HOUSEKEEPING, ADMINISTRATION, COMPLIANCE TO
COMPANY POLICIES/ PROCEDURES.
 STAFF SUPERVISION & TRAINING: 5 TO 15 EMPLOYEES ON SCHEDULED
SHIFTS, EXPERIENCED IN RECRUITING, TRAINIG, DEVELOPING NEW HIRES
AND EXISTING STAFF, TO ACHIEVE DAILY GOALS. FOLLOWED SAFETY
MEASURES SET FORTH BY THE COMPANY TO ENSURE SAFE WORK
ENVIRONMENT, MAINTAINED EMPLOYEE RELATIONS.
 CUSTOMER SERVICE: DEVELOP AND MANAGE CUSTOMER RELATIONS
FOR EXCELLENT SERVICE, RESOLVED ANY CUSTOMER COMPLAINTS OR
ISSUES, GENERATED BUSINESS THRU NETWORKING EVENTS.
WORK HISTORY
MANAGER, K&G FASHION SUPERSTORE
 APRIL 2008 - PRESENT
MANAGER, ANNA’S LINENS
 AUGUST 2006
MANAGER, DOTS FASHIONS
 FEBRUARY 1999 – 2005
EDUCATION ATTERBURY JOB CORPS CENTER
 HIGH SCHOOL DIPLOMA
 CERTIFICATE OF COMPLETION IN WORD PROCESSING
 CERTIFICATE OF COMPLETEION IN RETAIL SALES
WAYNE COUNTY COMMUNITY COLLEGE
 BUSINESS ADMINISTRATION
OAKLAND COMMUNITY COLLEGE
 BUSINESS ADMINISTRATION
REFERENCES K & G FASHION SUPERSTORE
ANGELA CUMBERLANDER, MANAGER
313-366-0185
K & G FASHION SUPERSTORE
TONY NORDMAN, MANAGER
248-544-1272
K & G FASHION SUPERSTORE
SHARON SLAUGHTER, MANAGER
313-839-6719
Page | 2 JOY MCKENZIE

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RESUME #1.pdf

  • 1. 500 W LANTZ DETROIT, MI 48203 313-748-2619 | JOYOUSMCKENZIE@GMAIL.COM LINKEDIN.COM/IN/1JOYMCKENZIE JOY MCKENZIE CAREER OVERVIEW TO USE 15+ YEARS OF MANAGEMENT EXPERIENCE AS AN EFFECTIVE LEADER, PROBLEM SOLVER WITH EXCEPTIONAL CUSTOMER SERVICE, WHILE PROMOTING AN ENTHUSIASTIC WORK ENVIRONMENT WITH QUALITY TIME MANAGEMENT. PROFICIENCY IN ALL AREAS OF OPERATIONS, INVENTORY CONTROL, TRAINING, LOSS PREVENTION, CASH HANDLING INCLUDING EXCELLENT PHONE COMMUNICATIONS AND COMPUTER KNOWLEDGE TO MEET COMPANY DIRECTIVES WITH ACCURACY AND SENSE OF URGENCY. PROFESSIONAL ACHIEVEMENTS  IDENTIFYING AND EXPLOITING BUSINESS OPPORTUNITIES WITH BOTH NEW AND EXISTING CUSTOMERS  ACCURATELY ACCESSING A CUSTOMER NEEDS  MEETING AND EXCEEDING COMPANY DEADLINES WITH EXCELLENT TIME MANAGEMENT  EXCELLENT TELEPHONE SKILLS FOR PROCESSING CUSTOMER NEEDS AS WELL AS COMPANY DIRECTIVES  ABLITY TO WORK INDEPENDANTLY  FRONT END OPERATIONS  WORKING CLOSELY WITH STAFF AND DEVELOPING RELATIONSHIPS  RECEIVING OF GOODS AND TRANSFERS  TRAIN AND DEVELOP NEW AND EXISTING STAFF  COMMUNICATED THE NEEDS OF STAFF, CUSTOMERS AND BUSINESS TO CORPORATE VIA EMAIL AND / OR PHONE SKILLS  OPERATIONS MANGER: MANAGE ALL ASPECTS OF DAY TO DAY DEPT PERFORMANCE OF STORES RANGING FROM $200,000 TO =$2,000,000 IN ANNUAL SALES. DIRECT SALES, INVENTORY CONTROL, POLICY PROCEDURES, HOUSEKEEPING, ADMINISTRATION, COMPLIANCE TO COMPANY POLICIES/ PROCEDURES.  STAFF SUPERVISION & TRAINING: 5 TO 15 EMPLOYEES ON SCHEDULED SHIFTS, EXPERIENCED IN RECRUITING, TRAINIG, DEVELOPING NEW HIRES AND EXISTING STAFF, TO ACHIEVE DAILY GOALS. FOLLOWED SAFETY MEASURES SET FORTH BY THE COMPANY TO ENSURE SAFE WORK ENVIRONMENT, MAINTAINED EMPLOYEE RELATIONS.  CUSTOMER SERVICE: DEVELOP AND MANAGE CUSTOMER RELATIONS FOR EXCELLENT SERVICE, RESOLVED ANY CUSTOMER COMPLAINTS OR ISSUES, GENERATED BUSINESS THRU NETWORKING EVENTS.
  • 2. WORK HISTORY MANAGER, K&G FASHION SUPERSTORE  APRIL 2008 - PRESENT MANAGER, ANNA’S LINENS  AUGUST 2006 MANAGER, DOTS FASHIONS  FEBRUARY 1999 – 2005 EDUCATION ATTERBURY JOB CORPS CENTER  HIGH SCHOOL DIPLOMA  CERTIFICATE OF COMPLETION IN WORD PROCESSING  CERTIFICATE OF COMPLETEION IN RETAIL SALES WAYNE COUNTY COMMUNITY COLLEGE  BUSINESS ADMINISTRATION OAKLAND COMMUNITY COLLEGE  BUSINESS ADMINISTRATION REFERENCES K & G FASHION SUPERSTORE ANGELA CUMBERLANDER, MANAGER 313-366-0185 K & G FASHION SUPERSTORE TONY NORDMAN, MANAGER 248-544-1272 K & G FASHION SUPERSTORE SHARON SLAUGHTER, MANAGER 313-839-6719 Page | 2 JOY MCKENZIE