1. 500 W LANTZ DETROIT, MI 48203 313-748-2619 |
JOYOUSMCKENZIE@GMAIL.COM
LINKEDIN.COM/IN/1JOYMCKENZIE
JOY MCKENZIE
CAREER
OVERVIEW TO USE 15+ YEARS OF MANAGEMENT EXPERIENCE AS AN EFFECTIVE LEADER, PROBLEM SOLVER
WITH EXCEPTIONAL CUSTOMER SERVICE, WHILE PROMOTING AN ENTHUSIASTIC WORK
ENVIRONMENT WITH QUALITY TIME MANAGEMENT. PROFICIENCY IN ALL AREAS OF
OPERATIONS, INVENTORY CONTROL, TRAINING, LOSS PREVENTION, CASH HANDLING
INCLUDING EXCELLENT PHONE COMMUNICATIONS AND COMPUTER KNOWLEDGE TO MEET
COMPANY DIRECTIVES WITH ACCURACY AND SENSE OF URGENCY.
PROFESSIONAL
ACHIEVEMENTS
IDENTIFYING AND EXPLOITING BUSINESS OPPORTUNITIES WITH BOTH NEW
AND EXISTING CUSTOMERS
ACCURATELY ACCESSING A CUSTOMER NEEDS
MEETING AND EXCEEDING COMPANY DEADLINES WITH EXCELLENT TIME
MANAGEMENT
EXCELLENT TELEPHONE SKILLS FOR PROCESSING CUSTOMER NEEDS AS WELL AS
COMPANY DIRECTIVES
ABLITY TO WORK INDEPENDANTLY
FRONT END OPERATIONS
WORKING CLOSELY WITH STAFF AND DEVELOPING RELATIONSHIPS
RECEIVING OF GOODS AND TRANSFERS
TRAIN AND DEVELOP NEW AND EXISTING STAFF
COMMUNICATED THE NEEDS OF STAFF, CUSTOMERS AND BUSINESS TO
CORPORATE VIA EMAIL AND / OR PHONE
SKILLS
OPERATIONS MANGER: MANAGE ALL ASPECTS OF DAY TO DAY DEPT
PERFORMANCE OF STORES RANGING FROM $200,000 TO =$2,000,000 IN
ANNUAL SALES. DIRECT SALES, INVENTORY CONTROL, POLICY
PROCEDURES, HOUSEKEEPING, ADMINISTRATION, COMPLIANCE TO
COMPANY POLICIES/ PROCEDURES.
STAFF SUPERVISION & TRAINING: 5 TO 15 EMPLOYEES ON SCHEDULED
SHIFTS, EXPERIENCED IN RECRUITING, TRAINIG, DEVELOPING NEW HIRES
AND EXISTING STAFF, TO ACHIEVE DAILY GOALS. FOLLOWED SAFETY
MEASURES SET FORTH BY THE COMPANY TO ENSURE SAFE WORK
ENVIRONMENT, MAINTAINED EMPLOYEE RELATIONS.
CUSTOMER SERVICE: DEVELOP AND MANAGE CUSTOMER RELATIONS
FOR EXCELLENT SERVICE, RESOLVED ANY CUSTOMER COMPLAINTS OR
ISSUES, GENERATED BUSINESS THRU NETWORKING EVENTS.
2. WORK HISTORY
MANAGER, K&G FASHION SUPERSTORE
APRIL 2008 - PRESENT
MANAGER, ANNA’S LINENS
AUGUST 2006
MANAGER, DOTS FASHIONS
FEBRUARY 1999 – 2005
EDUCATION ATTERBURY JOB CORPS CENTER
HIGH SCHOOL DIPLOMA
CERTIFICATE OF COMPLETION IN WORD PROCESSING
CERTIFICATE OF COMPLETEION IN RETAIL SALES
WAYNE COUNTY COMMUNITY COLLEGE
BUSINESS ADMINISTRATION
OAKLAND COMMUNITY COLLEGE
BUSINESS ADMINISTRATION
REFERENCES K & G FASHION SUPERSTORE
ANGELA CUMBERLANDER, MANAGER
313-366-0185
K & G FASHION SUPERSTORE
TONY NORDMAN, MANAGER
248-544-1272
K & G FASHION SUPERSTORE
SHARON SLAUGHTER, MANAGER
313-839-6719
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