Joshua Maynard has over 21 years of experience leading teams across various industries. He has a proven track record of driving high performance through strategic thinking, problem solving, and people-focused leadership. Maynard has experience in roles such as Director of Operations, Chief Information Officer, and Commander, where he was responsible for teams, projects, budgets, and business results. Throughout his career, he has delivered organizational improvements such as process efficiencies, cost reductions, and increased productivity.

1. JOSHUA MAYNARD
I am a down to earth, enthusiastic, hands on, mission driven, and team oriented leader who’s demonstrated that his industry knowledge,
diverse experience, strategic thinking, interpersonal skills, sense of humor, and judgment inspires high quality teamwork in daily operations
and overall business administration. I’ve driven high performance, high morale, and outstanding organizational results adapting my
techniques across multipledisciplines in the highest impact, highest responsibility, and most challenging opportunities in a broad range of
functional areas. My 21-year proven track record of success as a problem solver who tackles the toughest challenges is attributable to my
service oriented commitment to put people first, decisive and sound judgment to focus on value, values, and results, and the proactive
“position improvement never stops” example I set in my organizations.
HERE’S WHAT I’M REALLY GOOD AT
 Organizational leadership. Superior at problem solving with vision and strategy and then planning the tactics for success.
 Outstanding at prioritizing tasks, organizing lines of effort, and synchronizing workflows, policies, and cross-functional organizational
teams to common goals that nest quantitative insights, human factors and customers cadence for impact.
 Excellent communication, strong negotiation skills, & high leadership ability to influence peers. Proven credible at motivating and
managing a team by being creative, flexible, collaborative, consistent, & articulate without sacrificing honesty or customer focus.
 Decision making. Transformational leadership. I lead by example, mentor, and stand out as a role model amongst peers. I am a man of
true grit, intellect, wisdom, and courage, & a self starter whose accountability & ability to lead gets things done with people happy.
 Strong attention to detail managing technical projects & teams & collaborating with executives & customers for high organizational &
operational efficiencies. I continuously action value creating initiatives to increase quality, simultaneouslylower costs, and capitalize.
 Highest level of integrity and management of confidential information. Confident working in ambiguity and with changing timelines.
HERE’S SOME THINGS I’VE DONE
 Commercially, implemented process improvements that decreased lead times, doubled team output, and decreased spend 20%
 As CIO, built a robust commo infrastructure with highly customer centric service offering capability & sustained reliability >99.95%
 As Commander, was directly responsible for the successful deployment of over $40 Million of capital assets across numerous projects
 As CIO I built & grew my IT Department from scratch to meet changing needs of startup organization through scaled growth to 500
 As Commander, scaled company from 40 to 200 personnel in one year; recognized for highest morale and readiness % among 64 units
 Created and implemented customer experience & support standards which resulted in an NPS 20 points above industry benchmark
 Commercially, acted as Sales Engineer for over 20 proposals which led to 10% increase in Monthly Recurring Revenue (MRR)
 Proactively spearheaded overhaul of service products’ design and pricing which successfully increased MRR margins by 40%
 As DCOO I facilitated direction, integration, and synchronicity of nine cross functional departments in more than 50 project plans
 As Chief Logistics Officer I wielded a nine-digit budget which I employed skillfully for max impact; awarded the Bronze Star Medal
 As Chief Logistics Officer I was a consultant to international logistics team partners who I mentored to achieve process improvement
 As Director of Operations, injected process QA/QC standards governance to eliminate over $120k wasteful expenses in my first year
 Re-Organized alignment of departmental structures to customer needs which closed the sales-ops gap & facilitated key account growth
 As Director of Operations commercially, implemented mentoring and development programs which increased employee retention
 As Commander, employed my Chief of Staff and re-designed my company in a way which doubled capability without more resources
FUNCTIONAL AREA EXPERIENCES
I’ve been entrusted with the highest levels of authority & responsibility and am well accustomed to upholding “multiplehats.”
 Leadership: 18 years leadership experience in organizations small to large with up to 4 sub-director, 18 sub-manager, and 150+ total
direct reports. I achieve business objectives because I am driven, accountable, adaptable, and people oriented with a can do attitude.
 Telecommunications and Information Technology: 21 years; I’ve overseen technical support, network operations, engineering,
data centers, life cycle, capital expense, help desk, desktop support, sourcing, procurement, strategy, policy, budget, security, systems
integrations, contracts, vendors, SLAs, global & multi-modal infrastructure, capacity planning, & administered a myriad of platforms.
 Operational Excellence / Budget / P& L: I have doubled the output of my teams’ deliverables using equal or less resources than
allocated in multiple leadership roles and have held multi-million-dollarbudget responsibility continuously, for over 10 years.
 Project & Program Management: 17+ years; I apply numerous methodologies, can manage multipleprojects, and have delivered
hundreds of successful projects to fulfill both organization-internal needs and customer-based requirements. I have extensive
experience bridging strategic vision and strategic planning mission sets into well-synchronized, cross-functional, multi-project 1-year to
3-year operational programmatic campaigns.
 Service and Support: Expert. For 21 years I’ve provided consistent delivery of excellent customer and field support services.
 Logistics and Supply Chain Management: 17+ years of varying levels of responsibility inclusive of inventory control, purchasing,
sourcing, contracting, distribution, transportation, capital assets accountability, forecasting, budgeting, fulfillment, and warehousing.

2. WORK HISTORY
Director of Operations, X2nSat January 2017 – January 2019
Reported to the CEO as part of the Executive Leadership Team for a B2B telecommunications, enterprise services, & hardware provider
with over 5,000 Points of Presence globally; Directed 24x7 Technical Support, Network Operations, and Field Services teams and facilities.
Key KSAs: Strategic Planning, Incident Management, Program Management, Continuous Improvement, Finance, Vendors, Vision, End To End Product,
Delivering Customer Experience, Process Improvement, Metrics and Data Management, Supply Chain Operations, Business Planning, Audit Planning,
Datacenter, Performance Management, RelationshipBuilding, Quality Control, SLA Auditing, Proposal, Service Installation, Recruit, Hiring, Business Case
Development, Quality Assurance, Accounting, Customer Service, Disaster Recovery, Contract Compliance, Key Performance Indicators, Relationship Management,
Financial Forecasting, Analytics, Fulfillment, Ecommerce, Presentations, IoT, Wireless, Satellite, Decision Support
Director of Operations, Futaris April 2016 – December 2016
Reported to the company President without peer; Directed all aspects of 24x7 Service Delivery, IT Department, RF Engineering, Network
Operations, Program Management, Fulfillment, & Customer Support teams providing B2B enterprise hardware, connectivity, & services.
Key KSAs: Incident Management, , Vendors, Finance, Product, ITSM, Supply Chain, Audit, Project Management, Product Development, Process Improvement,
Business Planning, Asset Management, TV, Data Center, Business Operations, Strategic Opportunities, Internal Audit, Business Development, Budget
Management, Regulatory Compliance, Proposal Development, Ecommerce, Network Architectural Specs Solution Design, Operational Issues, KPI, Financial
Modeling, Performance Improvement, Shared Services, Financial Information, Satellite, Wireless, Decision Support
Deputy Chief Operations Officer (Strategy, Plans, Special Projects), United States Army May 2014 – March 2016
Reported directly to the COO of a 5,000-person organization responsible for global field service operations. Primary planner and project
manager for short range and strategic planning initiatives; Oversaw annual and quarterly project delivery forecasts.
Key KSAs: Safety, Collaborative Vision, Problem Solving, Influence, Analytical Management, Consulting, Information Management, Risk Assessment, Audit
Planning, Change Management, SOPs, Automation, Data Driven, Safeguarding, Corporate Communications, Security Operations, Process Design, Incident
Response, Enterprise Risk, Process Mapping, Business Documents, Auditing, Change Management Processes, Frameworks, Internal Communications, Internal
Customers, Problem Solving Skills, Communications, Decision Support Systems, Build Consensus, Business Acumen, Leadership Skills, Executive Consulting,
Modeling, Research, Reverse Engineering, Focus, Present Information
Commander (CEO) and Deputy Chief Information Officer, United States Army January 2013 – May 2014
Commander of a Telecommunications and Information Technology company responsible for on-demand service implementation and
24x7 operations of multi-modal enterprise networks for (and dual-hat as Deputy CIO of) a 5,000-person organization operating globally.
Key KSAs: IT Service Management, Continuous Improvement, Safety, Business Management, Collaborating, Best Practices, Consulting, Metrics, Automation,
Influence, Partnerships, Coaching, Information Management, Asset Management, Strategic Direction, Inventory Management, Cloud Computing, It Infrastructure,
Internal Customers, Operational Analysis, Preventive Maintenance, Fleet Operations, IT Service Delivery, Human Resources, Health, Training, Development,
People Operations, Engagement, Presentations
Chief Information Officer, United States Army August 2010 – January 2013
Served as the Commander’s Primary Staff Officer responsible for all (strategic and tactical level) IT and Telecommunications related
operations and sustainment functions of an on-demand service providing organization conducting global field operations.
Key KSAs: Strategic Planning, Incident Management, IT Service Management, Collaborative, ITSM, End To End It Service, Project Management, Warehouse,
Consulting, Technical Project Architecture, Analytical, Information Security, SaaS, Business Issues, IT Strategy, Executive Team, Disaster Recovery, Operations
Support, It Implementation, Account Management, Technical Guidance, Enterprise Software, Financial Management, Lifecycle, Intranet, Repairs, Reporting,
Clinical Operations, Presentation, Decision Support Systems
Chief Logistics Officer, United States Army April 2009 – August 2010
Served as the Commander’s Primary Staff Officer responsible for all logistics activities required to sustain a 500-person on-demand service-
providing organization conducting global field operations; Fulfilled dual-hat duties as an advisor-consultant to international partners.
Key KSAs: Strategic Planning, ProgramManagement, Finance, Vendors, Management Skills, Audit, Supply Chain, Collaborating, Reporting, Partnerships,
Account Management, Business Management, Operations Process, Acquisition, Data Driven, Business Cases, Operational Performance, Business Strategy,
Negotiation, Large Projects, Strategic Sourcing, Risk Management, Economic Development, Construction, Healthcare, Outreach, Community Agencies,
Partnership, Physical Security, Supplier Quality, Regulatory, Investments
Director of Operations, United States Army May 2007 – April 2009
Reported directly to the Commander; responsible for 46 direct report personnel and capital assets valued at over $4 Million as the “2nd in
Command” Executive authority for a service providing organization conducting global field operations.
Key KSAs: Safety, Continuous Improvement, Demonstrated Commitment, Problem Solving Skills, Supply Chain Operations, Performance Management, Physical
Security, Change Management, Business Issues, Operational Performance, Risk Assessment, Data Collection, Digital Experience, Ensure Accuracy, Business
Analysis, Consulting Experience, Attention to Detail, Presentation

3. Network Engineering, Operations, and Support Manager, U.S. Army NETCOM June 2003 - August 2005
Managed the resources and provided operational oversight and direction to over 60 civilian and military 24x7-shift-working personnel at
the largest DoD (seven terminal) Standardized Tactical Entry Point Media Gateway in Europe valued at over $55M. Planned and resourced
over 200 telecommunications services projects through the duration of their requirements' lifecycles, maintaining greater than 99%
reliability in support of global DISA, CENTCOM, USEUCOM, NCA, NATO, and other agency contingencies. Administered the training
and certification program for all site personnel. Conducted performance evaluation of five subordinate Shift Managers. Received numerous
recognitions and selected for an Officer Commissioning program as a result.
Key KSAs: Best Practices, Delivering, Management Skills, Problem Solving, Incident Management, It Service Management, SDLC, Technical Project
Architecture, Product Development, Cloud Management, Consulting, Root Cause Analysis, Information Systems, Specifications, Strategic Initiatives, Backbone,
Communicate Status, Operations Management, Enterprise Solutions, Data Architecture, Analyze Data, Technical Specifications, Product Capabilities, Product
Engineering, Process Engineering, Electrical, Documentation, CloudOperations
Network Engineering, Operations, and Support Supervisor, U.S. Army NETCOM January 2002 - June 2003
Managed and led 12 military personnel at the largest DoD (seven terminal) Standardized Tactical Entry Point Media Gateway in Europe
valued at over $55M. Supervised site network operations, customer support, troubleshooting, outage reporting, equipment maintenance,
project execution, and certification training development during shift schedule, maintaining greater than 99% service reliability in support
of global DISA, CENTCOM, USEUCOM, NCA, NATO, and other agency contingencies. Responsible for the performance evaluation of
all subordinate personnel. Selected as Operations Manager above four shift supervisor peers.
Key KSAs: Consistent, Committed, Escalation Management, Compliance, It Service, Coaching, Management Experience, Customer Experience, Global Quality,
Root Cause, Hardware, Computer Networking, Analytical Skills, Performance Metrics, Technical Project Management, Safety Procedures, Operations Center,
Cloud Operations
Network Engineering, Operations, and Support Technician, U.S. Army Space Command March 2000 - January 2002
Key KSAs: Incident Management, Compliance, Escalation Management, Auditing, Root Cause Analysis, Windows, Ethernet, Data Flow,
Network Devices, Customer Facing, Documentation Skills, Demand Planning, Supervising, Technical Issues, Operations Center, Cloud Operations
Network Operations and Support Technician, U.S. Army Korea, March 1999 - March 2000
Key KSAs: IT Support, Customer Support, Testing, Root Cause, Hardware, Network Devices, Ethernet, Windows, Troubleshooting, Telecom, Programming,
Technical Problems, Operations Center, Cloud Operations
EDUCATION
PMI PMP Certificate Syracuse University (2016)
ITIL Certificate Syracuse University (2016)
Signal Captains’ Career Course (Accredited Graduate Level IT & Telecom Management) U.S. Army Technical School (2011)
A+ Certification CompTIA (2012)
Field Artillery Officers’ Basic Course U.S. Army Technical School (2007)
Officers’ Leadership Course U.S. Army Technical School (2007)
Baccalaureate of Arts, General Management Michigan State University (2007)
Associates of Applied Science, Satellite Communications Central Texas College (2005)
Associates of Applied Science, Information Technology Management Central Texas College (2005)
Primary Leadership Development Course U.S. Army Technical School (2001)
Space Network Engineering and Administration U.S. Army Technical School (2000)
Satellite and Telecommunications Systems Operations and Maintenance U.S. Army Technical School (1998)
I also have intermediate to expert level management experience and/or direct technical competency in the following focuses:
WAN architecture, internet connectivity, network monitoring, network management, quality control, LAN and system administration,
Software As a Service (SaaS), Cloud based platforms, Azure, AWS, Active Directory, SharePoint, routers, networking and switching, server
administration, load balancing, capacity planning, traffic shaping, database administrations, SQL, Oracle, exchange, IDS, firewall,
knowledge management, file sharing, data storage, social media administration, ERP platforms, CRM, satellite commu nications, earth
stations, space segments, VSAT, Link Budget Analysis, RF engineering, network engineering, fiber optics, microwave, Radio Frequency,
SCADA, IoT, Machine to Machine, frequency management, wireless technologies, Wi-Fi, cellular, NetSuite, Salesforce, Remedy, trouble
ticketing, SolarWinds, OpManager, Information Assurance, Information Security, VoIP, C4ISR, COMSEC, encryption, VTC, help desk,
Microsoft office, Google suite, OS Administration, Windows, O365, Linux, VMware, Web Admin, HTML, .net, personnel development,
customer service, fulfillment, technical support, field services, field support, process improvement, team building, organizational design and
restructuring, organizational improvement initiatives, quality assurance, personnel evaluation, performance review, program management,
project management, Net Promoter Score (NPS), call center management, P&L, Scrum, Agile, PMP, disaster recovery, business continuity,
life cycle management, SDLC, international teams, geographically remote personnel management, manpower requirements planning,
regulatory and legal compliance enforcement, personnel policy administration, IT policy, total quality management, just in time logistics,
contract negotiation, SLA Management, Customer Service, Technical Support, NOC Operations, Relationship and Account Management.