1. Joseph Michael Said
Re located to Macau: Unit 19c, Peach Court, Ocean Garden, Taipa, Macau
Mobile: +852 63 296 088 or +853 62 555 688
Accomplished airline, travel & tourism industry professional with career success of over 36 years predominantly in
steering entire operations of a renowned International Airlines and travel companies.
Core competencies in Business Development, Staff Management Delegation, Designing Marketing &
Promotional Strategies, Setting Up New LLC Airline, Cargo Sales, Airport Duties, Solving Problems within the day
to day running of airline. Proven record of running successful routes within the airline. Providing leadership and
relationships with Government Authorities, International Agencies, Cruise Companies and Prestigious Hotels.
Strong record of consistently delivering, outstanding performances as profit centre head. Key contributor in
successfully, transitioning company’s operations from small scale to medium to large scale. Strong skills in the
workplace and team building within the company and getting the best skills out of the employees
Core Expertise & Competencies
Team player & Leadership Marketing & Promotion Policy Development Standard Operation Procedures
Concluding Business Contracts Profit Centre Management Client Relations Management Liaison /
Coordination Strong Interpersonal Skills Administrative Airline Start-up Problem fixer
Brand name in New South Wales; in retail-corporate-wholesale-cruising- special events-Charter. Jetglobe
Travel/Jetglobe International with achieving many awards throughout the industry from 1981-2011 and highly
trusted brand in the Travel Industry.
Accomplished project for a new start up airline, and Charter services of Viva Macau Airlines route into
Australia, from late 2005- 2009
Development of a B2C travel websites - www.GoCrazy4Travel.com.au, which offers online bookings facilities
for flights, hotels, transfers, travel insurance, car rental, cruising etc.
Accomplished project for a new start up new airline; Viva Macau Airlines in Australia in 2007.
Specialist in cruise sales, winning numerous awards over the years
Appointed as Justice of the Peace, in the State of New South Wales, on the 1st December 1982
Achieving outstanding business award. Top 500 private company in NSW 1997/1998
President elected by the local business district to improve facilities in the Holroyd Region in Sydney Australia.
From 1998- 2003
888 Airlines Oct 2012 – Present
Instrumental in the vision and startup of 888 Airlines.
Spearheading the Funding and Investment stage of the new startup airline.
Mapping out the vision and complete airline structure.
Continually meeting with government authorities in different countries within Asia and Pacific region
Maintained regular liaison with various civil aviation authorities in Macau, Thailand, Philippines and Vietnam
Acknowledge key person responsible for the successful positions of new startup airline operations
Consulting for Airlines throughout Asia and the Pacific region
Professional consulting for Airlines in running on time performances, safety at airports, and operations
Lecturing and providing seminars for different departments within Airlines in Asia.
Team building for airlines and providing help and experience solving unproductive divisions within the Airline
2. JetGlobe Travel International – ICG- Viva Macau Oct 1981-Oct 2011
Steered operations with accountability to realize corporate revenue and growth objectives. Resolve
operational issues and provide strategic and policy inputs to streamline company’s operations and meeting
Explored business opportunities in untapped markets and closing deals through new corporate accounts.
Provided inputs for designing and implementing sales, services and overall business policy along with systems
and procedures to generate competitive edge.
Managed various operations and activities required for tour marketing & reservations for corporate groups
along with team members.
Efficiently managed and staffed over 50 employees in Australia, in different locations.
Rolled out marketing & operations strategies to promote packages. Putting across brand message by planning
& implementing right brand communiqué via various campaigns.
Endowed inputs to the senior management to capitalize on market trends, identify profit potential, create
value & position the company’s products & services to maximize the market share.
Initiated measures to enhance the sales constantly and achieving targets by deploying available resources
Handled Product & Services Marketing and collating channel feedback on product features and functions,
trends, program needs, customer outreach programs and events to drive growth.
Actively involved in the critical planning & implementation of procedures and processes to provide best
Coordinated with agents regarding FIT / GIT Tours through Correspondence and personal visits.
Negotiated special rates with hotels, resorts, travel, airlines and transportation cos. in the country.
Designed marketing programs, promotion strategies, publicity materials and maintained productive business
relations with all interest groups in travel-related services.
Expanded into the travel wholesale business, with projects such as the 2006 FIFA World Cup, and a
comprehensive tour wholesale program to the Philippines
Expanded into the online airline, travel agent business, with developed websites.
Secured accreditation & authorization of IATA, ministry of tourism with effective liaison and presentations.
Viva Macau Airlines, Australia & Vietnam Feb 2008-Apr 2009
Instrumental in the vision and startup of Viva Macau Australian venture, and operational management in
Australia, Macau and Vietnam.
Spearheaded business development initiatives to promote Viva Macau business with the corporate accounts
and renowned national level travel companies.
Contributed tactical and long- term strategic drivers to capture and retain a reasonable market share across all
potential market segments.
Mapped promotional needs and ran Advertising campaigns in widely circulated travel magazines.
Managed entire operational aspects of the business and generated substantial savings through process
improvement and cost control. Retained continued patronage of key accounts with personalized servicing
Maintained regular liaison with various civil aviation authorities and other important travel fraternities and
developed productive relations with them to secure their constant support.
Boosted sales revenues and impacted unit recognition, productivity, and membership through advanced
leadership and implementations.
Accountable for identification, analysis, and resolution of diverse operational issues, continuously maintaining
top performance while offering superior services.
Experience in selection, recruitment, training, and development personnel.
Highly focused on conducting organizational missions and philosophy while positively impacting bottom line
and daily performance.
Acknowledged as the key person responsible for the success of the operations within the regions of Sydney,
Macau and Vietnam.
3. International Charter Group MM 2005-Feb 2008
CEO / Shareholder
Contracted by Viva Macau Airlines in Macau to establish and operate the regular schedule services from
Macau to Sydney.
CEO of ‘International Charter Group’, The Company that brought Viva Macau Airlines to Australia, firstly as a
charter operator, from 2005 to February 2008. Fully responsible for the Routes: Sydney – Macau – Sydney,
and Macau –(Ho Chi Minh City) Vietnam – Macau.
Also setup of the route in Australia. Increase from three to four direct flights a weekly, within the first four
months of its launch date in Australia.
Totally responsible for Viva Macau Airlines operational structure, and setting up the LLC carrier in Australia,
and with Government Departments in Australia. Setting up all the internal infrastructures of the company.
Example: Airline system, Cargo, Sales and Marketing, Yield Revenue, Airport ground handling, CFO, and
company website and booking office. Also overseeing all Airport duties.
Regular meetings with Airport Officials and all related Government Departments State and Federal.
Also Local and International Government Tourist Departments.
Overseeing all Hotel contracts in Macau / Sydney / Ho Chi Minh City,
General Manager Viva Macau Airlines Australia and Vietnam, from February 2008 to April 2009, following the
termination of the original ICG charter operation.
Apollo Services Training 1987
United Airlines Qualifications (ATAQ)
Qantas International Air Fares & Ticketing 1 & 2 1981
Qantas Airways (IATA)
Certificate of Achievement, International Airfares 1989
Certificate of Completion Galileo Operations 1992
Travel Manager Diploma 1994
Australian Travel Agents Qualifications
Certificate of Attendance, Preferred Supplier Seminar 2002
American Express Travel
Certificate of Sales and Marketing Management Courses 2005
Airline Risk Management Course. 2005
Viva Macau Head Office
Airport Safety and Security 2006
Intelisys Airline Management System 2006
Macau – Sydney
Viva Macau Management and leadership 2006
Viva Macau Head Office