Graduation project

1. Nonverbal communication in
business and the workplace
around the world.
Joseph Lloyd

2. What is nonverbal communication?
“The most important thing in communication is hearing what isn’t
said”.-Peter F Drucker.
(founder of modern management)
It is used to allow people to notice true or false intentions, emotion,
or can add emphasis in verbal communication.

3. Part I:
The basics of nonverbal communication.
Nonverbal communication is a way of sending and
receiving messages in a variety of ways without the use of
a language.
These signals sometimes are intentional or maybe
unintentional.

4. The operations of nonverbal
communication.
Repetition, Addition, and Illustration.

5. Repetition
Is the nonverbal communication used to repeat a verbal
language if the verbal communication is misheard or
misunderstood by the observer.

6. Addition
This operation functions to add meaning or feeling to a
verbal message.
This function can cause a contradiction between the verbal
and nonverbal message.

7. Illustration
The illustration of intentions in place of a verbal
message.

8. The Workplace
Nonverbal signals give information of how people feel and
think about others.
They way coworkers judge and relate to one another in the
workplace can affect production.

9. Success
Nonverbal communication also affects the individual success of
an employee.
An employee that wants to succeed should observe the
behaviors of other people in the office and conform to how they
use nonverbal communication.
It is important to understand how the supervisor/boss
communicates both verbally and nonverbally with coworkers and
how the supervisor plays a role in job productivity.

10. Clients
Nonverbal communication with clients is important in
having client satisfaction.
The worker can do this by reading the client’s nonverbal
signals such as posture, tone of voice, or voice speed.

11. Business
Business often involves much human
interaction, and understanding certain elements
of nonverbal communication can be a benefit
when working with competitors from other
businesses, the public, and coworkers.

12. The two uses
Knowledge of nonverbal communication is
used two ways in business.
1. Managers use nonverbal communication to
lead employees of the business.
1. The employees use nonverbal signal to
communicate to the public.

13. Benefits to business.
When verbal and nonverbal communication is used in
unison, information and the main point are conveyed better
to the receiver.
Benefits of nonverbal communication in business include
an increase in production and opportunities with coworkers,
competitors, the public and clients.

14. Part II: Nonverbal signals around the
world.
Nonverbal signals are conducted differently around the
world; all countries rely on nonverbal signals in some way.
To a foreigner many differing nonverbal signals are
confusing, and it is important to note that signals used in
one country may invoke a negative reaction in another.

15. Cultural differences
Differences include paralanguage(pitch and speed of
voice), dress, facial , expressions, eye contact, touch,
gesture, and body movement.
An example of different paralanguage:
In Arabic speaking countries the loudness of a voice
indicates strength and softness indicating weakness.
Softness of a voice in Germany indicticates collectiveness
but loss of control in Japan.

16. Cultural Differences: Posture
Another cultural difference is posture. Bowing is
not common in the US but shows rank/position
in Japan. A posture such as slouching is rude
in most Northern European countries.

17. Appearance
All countries are concerned about their
appearance, and will make judgments based
on how others dress and look.
Americans for instance, appear to other
countries as being obsessed with how they
dress and personal attractiveness, while other
countries may prefer modesty.

18. Smell
Smell is also a cultural difference in nonverbal
communication; an example is the United
States offensiveness towards body odor while
in Arabic speaking countries this body odor is
normal.

19. Facial expressions
Facial expressions are similar worldwide; examples are
showing happiness(smiling), sadness(crying), anger, and
disgust.
Since facial expression conveys emotion, it can show if a
business associate agrees or disagrees with certain
actions.

20. Eye contact
Eye contact and gaze differ in many countries.
In the US eye contact indicates a degree of
interest and attention. Japan, Africa, Latin
America, and the Caribbean avoid eye contact
to show respect.

21. Touch
Some cultures have similar ideas on what part
of the body is socially acceptable to touch.
A basic message with touch is that it is used to
control, protect, or support.

22. Body movement
Body movement is the most diverse and the most important
in sending messages. Body movement can send signals of
the person’s attitude, emotional state, and the person want
to communicate.

23. Part III: Respect and Power
Respect and power play a role in sending the right nonverbal signals.
Showing respect and powerful planning affects how situations involving
communication are handled
People in business interactions spend time choosing the right words so that
they avoid sending wrong messages along with their nonverbal signals.
Nonverbal signals used to convey honesty and respect include facial
expressions and eye contact.

24. Respect
Showing respect in nonverbal communication in a business
setting is important because it will lead to the reputation
and opinion of the employee.
The first way to show attention and respect is to abandon
distractions and other activities.

25. Respect and eye contact
People have a tendency to make more eye contact with people they know and
like than with an individual they do not know or like. In a more private setting
looking only at one person can be disrespectful.
No matter how big the audience is, it is respectful to keep eye contact with one
individual at a time using the right eye to look into another's right eye.

26. Respect with a speaker
Leaning forwards and effective way to convey
attention and interest to a speaker, however
leaning backwards shows disinterest.
In stressful situations keep hands where people
can see them because this shows honesty, and
people who talk with their hands are seen as
more confident and powerful people.

27. Power
Powerful planning is part of nonverbal
communication.
People who are pushed around feel angry, and
people who appear weak may be unable to
fulfill tasks and goals set for them in the
workplace.

28. Power and nonverbal communication
The worker’s title, authority, experience, and even a
handshake contribute to how people perceive the power of
an individual.
Powerful people speak with their hands and use
appropriate signals of confidence and authority.

29. The End
In conclusion, nonverbal communication can send a mixed variety of signals
conveying emotion, status, or credibility depending on the signals used.
Nonverbal signals such as body movement and placement are used to benefit
and contribute to the success of an employee or business.

30. Question time.
Q1. What is nonverbal communication?
Q2. What are the three operations of nonverbal communication?
Q3. Nonverbal communication is important to have to understand what the
client ______ and _____.
Q4. What is paralanguage?
Q5. An example of posture is?
Q6. Four facial expressions?
Q7. What nonverbal communication is the most important and diverse in
sending messages.
Q8. What two aspects play a role in sending the right nonverbal signals?
Q9. What do dishonest speakers usually do?
Q10. What is my last name?

31. bibliography
Andrews University. “Nonverbal Communication Modes.”-
http://www.andrew.edu/~tidwell/bsad560/NonVerbal.html
Drew, Bettina. “Benefits of Nonverbal Communication in Business.”
http://smallbusiness.chron.com/benefit-nonverbal-communication-business-2831.html
McFarlin,Kate. “Nonverbal Communication Examples in the Workplace.”
http://smallbusiness.chron.com/nonverbal-communication-examples-workplace-10663.html
Schwartz, Lezlie. “Nonverbal Communication with Workplace Interactions.”
http://smallbusiness.chron.com/nonverbal-communication-examples-workplace-10663.html
Stein, Debra. “Credibility, Respect, and Power: Sending the Right Nonverbal Signals.”
http://www.gcastrategies.com/booksandarticles/62/credibility-respect-and-power-
sending-the-right-nonverbal-signals/