II CONGRESO ANUAL
Impulsa la agilidad en tu organización
ING: Banco por fuera
fintech por dentro
fecha
José San Román A. de Lara
VP of Engineering ING Spain & Portugal

Are we just a bank?

Our journey to Agile
Visualizing and
reducing end to
end WIP with
Kanban
2015
Getting started with
Scrum
2016
Introducing a
Continuous
Improvement
culture through
Kaizen
Big program
structured on top of
Scrum
Helping contractors
to use Scrum &
Kanban
All IT teams doing
Agile
Start developing a
friendly Agile PMO
Business & IT
organized around
customer needs
2017
Improve teams
through high
performance teams
program
Start to automate
environments
provisioning Start building a
friendly Continuous
Delivery system
Start building a new
modular
Architecture
201420132012 2018
Build Obeya room to
visualize how the
strategy is
transformed into
execution
Prepare for
BizDevOps adoption
Start DevOps
adoption

Using a simple Agile maturity model
Visualizing and
reducing end to
end WIP with
Kanban
2015
Getting started with
Scrum
2016
Introducing a
Continuous
Improvement
culture through
Kaizen
Big program
structured on top of
Scrum
Helping contractors
to use Scrum &
Kanban
All IT teams doing
Agile
Start developing a
friendly Agile PMO
Business & IT
organized around
customer needs
2017
Improve teams
through high
performance teams
program
Start to automate
environments
provisioning Start building a
friendly Continuous
Delivery system
Start building a new
modular
Architecture
201420132012 2018
Build Obeya room to
visualize how the
strategy is
transformed into
execution
Prepare for
BizDevOps adoption
Start DevOps
adoption
Enterprise Agility
BizDev[Ops]
Dev[Ops]
Dev

Where are we?
Visualizing and
reducing end to
end WIP with
Kanban
2015
Getting started with
Scrum
2016
Introducing a
Continuous
Improvement
culture through
Kaizen
Big program
structured on top of
Scrum
Helping contractors
to use Scrum &
Kanban
All IT teams doing
Agile
Start developing a
friendly Agile PMO
Business & IT
organized around
customer needs
2017
Improve teams
through high
performance teams
program
Start to automate
environments
provisioning Start building a
friendly Continuous
Delivery system
Start building a new
modular
Architecture
201420132012 2018
Build Obeya room to
visualize how the
strategy is
transformed into
execution
Prepare for
BizDevOps adoption
Start DevOps
adoption
Enterprise Agility
BizDev[Ops]
Dev[Ops]
Dev

Did it worked?

Did it worked, really?

8
Moving to Agile
is like running a “marathon”

Our goal in Q1-2018
Visualizing and
reducing end to
end WIP with
Kanban
2015
Getting started with
Scrum
2016
Introducing a
Continuous
Improvement
culture through
Kaizen
Big program
structured on top of
Scrum
Helping contractors
to use Scrum &
Kanban
All IT teams doing
Agile
Start developing a
friendly Agile PMO
Business & IT
organized around
customer needs
2017
Improve teams
through high
performance teams
program
Start to automate
environments
provisioning Start building a
friendly Continuous
Delivery system
Start building a new
modular
Architecture
201420132012 2018
Build Obeya room to
visualize how the
strategy is
transformed into
execution
Prepare for
BizDevOps adoption
Start DevOps
adoption
Enterprise Agility
BizDev[Ops]
Dev[Ops]
Dev

Codir & Mngt
Portfolio
Programs
Teams
Governance
Enabling
functions
The starting point

Top down change
is needed

The process to make it happen
Get CoDir full buy-in & Empower a transformation team
Clarify the enterprise vision
Work with CoDir to understand why to change
Clarify what to change
Decide how to implement the change

The CoDir full buy-in

Does your CEO fully
support the change?

The transformation
team

Multidisciplinary
Com, Biz, IT, HR & Agile

Empowered

Involve people in waves
but fencing some
decisions

Culture
Organizational
design
Technology Processes

The enterprise vision

Co-create

Clarity

Why do you
want to change?

Stop starting & start
finishing

To improve
engagement

To increase
autonomy

What do you
want to change?

From projects
To products

Craftsmanship

From Biz & IT
To Delivery

How do you
want to change?

Tribes & squads
organization inspired by
Spotify

Chapters
organization inspired by
Spotify

Squads & chapters are the key building blocks
Customer journey
expert
Data analyst
UX
Middleware engineer
Feature engineer
Frontend engineer
QA engineer
Backend engineer
SQUAD
Chapter
lead
CHAPTER
Product
owner
FUNCTIONS ROLES
Scrum
master
Decide on the What
There is no hierarchical dependency
Ensure Agile processes are followed
There is no hierarchical dependency
Decides on the How
There is hierarchical dependency

Product based
organization

Why?
What?
How?
Focus
From projects
to products
Tribes & squads
Autonomy
From Biz & IT
to Delivery
Delivery
Sales
Service
Support
Engagement
Craftmanship
Chapters

Definition of Done

Does it instantiate the
enterprise vision?

Can you remove a Tribe or
a Squad?

Can a Tribe lead be fully
P&L responsible?

If so…
Make it happen!

Big Bang

That’s your #MVP

And then
Make it work…

Continuous
improvement

46
Continuous improvement
is like running a “marathon”

Visualizing and
reducing end to
end WIP with
Kanban
2015
Getting started with
Scrum
2016
Introducing a
Continuous
Improvement
culture through
Kaizen
Big program
structured on top of
Scrum
Helping contractors
to use Scrum &
Kanban
All IT teams doing
Agile
Start developing a
friendly Agile PMO
Business & IT
organized around
customer needs
2017
Improve teams
through high
performance teams
program
Start to automate
environments
provisioning Start building a
friendly Continuous
Delivery system
Start building a new
modular
Architecture
201420132012 2018
Build Obeya room to
visualize how the
strategy is
transformed into
execution
Prepare for
BizDevOps adoption
Start DevOps
adoption
Enterprise Agility
BizDevOps
DevOps
Dev
Which will be our next step?

Towards a software
company that provides
banking services?

Thx
;-)