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Tomorrow's workplace jboye 2017

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Presentation looking at the changing nature of the workplace. In this deck I cover four angles:

1. How we as people will change: Demographics, Labour shortages, skills gaps
2. How work will change
3. How the 9-5 is being replaced by other models of work
4. The physical workplace

Veröffentlicht in: Business
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Tomorrow's workplace jboye 2017

  1. 1. It’s hard to make predictions… ... especially about the future Niels Bohr Danish Physicist 1865 - 1962
  2. 2. Digital Workplace Consultancy Communication | Collaboration | Strategy Jonathan Phillips MD, ClarityDW • 15 years digital experience • Intranet, internet, social, communication, collaboration • Advisor to HM Government • Co-Founder of intranetizen.com • Non-exec director
  3. 3. Tomorrow’s Workplace • Who are we and who will we be? • What work will we do? • How will we work? • Where will we work?
  4. 4. Future demographic changes and the impact on the workplace Who are we and who will we be?
  5. 5. Who are we and who will we be? • Age • Labour shortage • Skills mismatch • Cultural Challenges • Our health
  6. 6. What’s going on? • We’re getting old! • Our age range is also increasing The global age profile is changing
  7. 7. The workforce is getting older • Accessibility • Styles of communication/collaboration need to be considered • Significant age workplace age gaps new norm. Social cohesion focus • New norms on work hours 1 • Continuing digital divide 1. http://fortune.com/2016/02/11/retirement-age-2050/
  8. 8. Global Workforce Crisis = Labour Shortage + Skills Mismatch + Cultural Challenge Rainer Strack, Boston Consulting Group – The Workforce Crisis and How to start Solving it now
  9. 9. New skills and labour may not be where the jobs are
  10. 10. … and this will lead to a labour shortages for some Rainer Strack, Boston Consulting Group – The Workforce Crisis and How to start Solving it now
  11. 11. Skill mix changes as work/workplace evolves 1. Complex Problem Solving (#1 no change) 2. Critical Thinking (#4 +) 3. Creativity (#10 +) 4. People Management (#3 - ) 5. Coordinating with Others (#2 - ) 6. Emotional Intelligence (new) 7. Judgment and decision making (#8 +) 8. Service Orientation (#7 - ) 9. Negotiation (#5 - ) 10. Cognitive Flexibility (new) 2020 Skills – World Economic Forum Source: Future of Jobs Report, World Economic Forum
  12. 12. Health and Wellbeing
  13. 13. To employers • Flu jabs • Health insurance • Gym memberships To us • Health initiatives often presented as benefits to employees when, in fact, they are benefits to employers. Our health matters
  14. 14. SPHERE Sensor Platform for HEalthcare in a Residential Environment • One Bristol house (next step, 100!) packed with sensors to measure how we live • Characterise the sedentary behaviour that is linked to so many conditions • Detect correlations between factors such as diet and sleep • Measure changes in movement, posture and patterns of movement over months. • Analyse eating behaviour • Detect periods of depression or anxiety and intervene using a computer based therapy
  15. 15. What kind of work will we all be doing in an age of increased automation? What work will we do?
  16. 16. The Industrial Revolutions 1760 - 1840 1840 - 1870 1950s - Now - Source: Christoph Roser, allaboutlean.com
  17. 17. Interoperability Information Transparency Technical Assistance Decentralised Decisions Characteristics of the Fourth Industrial Revolution Internet of Things Internet of People Autonomous decision making with escalation only when a conflict AI, AR, Big Data, Open Data Helping people do the work or doing the work for humans
  18. 18. The reason it's different is that, just in the past few years, our machines have started demonstrating skills they have never, ever had before: understanding, speaking, hearing, seeing, answering, writing, and they're still acquiring new skills Andrew McAfee, MIT
  19. 19. Machines are getting smarter
  20. 20. … and we don’t always like it.
  21. 21. We are already feeling the impact Source: Future of Jobs Report, World Economic Forum 0 5 10 15 20 25 30 35 40 45 Changing Nature of Work Consumer Ethics, Privacy Issues Longevity, aging societies Mobile Internet, cloud Big Data IoT Robotics, autonomous transport AI Demographic, socio-economic and technological impacts of the 4th Industrial Revolution Immediate 2015-2017 2018-2020 2021-2025
  22. 22. What will we do?
  23. 23. Office & Admin (-4.8m) Manufacturing & Production (-1.6m) Construction & Extraction (-0.5m) Arts, Entertainment, Media (-.15m) Legal (.1m) Business & Finance Operations (+.0.5m) Management (+0.4m) Computer & Mathematics (+0.4m) Architecture & Engineering (+.34m) Sales & Related (+0.3m) Education & Training (+.066m) Source: Future of Jobs Report, World Economic Forum
  24. 24. The 9-5 has existed for a century, but will it be the way we work in the future? How will we work?
  25. 25. ”Like the movie studios” Hollywood "No one’s the boss; everyone’s the boss" Holacracy "Do one step incredibly well. Repeat." Microwork "Making the global world work in our favour" Displacement The 9-5 is dying out. How ready are you for new ways of working?
  26. 26. Practical Questions • With EU Working Time Directive (or simply, duty of care), what about the number of hours an employee works? • Should we concern ourselves with the time of day an employee works or simply, care that they get the job done? • Are your businesses ready for new ways of working?
  27. 27. How might the physical workplace evolve in the future? Where will we work?
  28. 28. Three workplace models • Proximal working • Remote working • Tele-commuting
  29. 29. The office is changing shape Diagram after Gensler http://www.archdaily.com/297629/gensler-to-envision-the-office-building-of-the-future/ shouting by Elena Rimeikaite from the Noun Project 1970: Generic office floor 2010: Company sized unchanged but more people working remotely so requiring less space 2020: Hyper-compressed, ultra mobile workforce Drivers for change 1. Increased m2 costs 2. Flexibility in architecture and furniture 3. New demands of millennial workers
  30. 30. Modern Offices don’t help work Average productive minutes per person per day lost Trying to do solo workTrying to interact 12 12 14 6 5 87 7 Distracted by pop-ins Distracted by noise Waiting for feedback Looking for people Getting meetings started Coordinating meetings Walking to meetings Waiting for latecomers Source: DEGW The workplace’s impact on time use and time loss
  31. 31. “[Open plan] is ideal for a trading floor but developers need to concentrate. The more things you can keep in your brain at once, the faster you can code, by orders of magnitude.” Joel Spolsky, CEO Stack Overflow http://qz.com/806583/programmers-hate-open-floor-plans/
  32. 32. Working in a open-plan office 1. The more you can block out distractions, the better you are at productive working in an open plan office 2. The more you multi-task, the worse you become at blocking distractions 3. When habitual multi-taskers are interrupted by a colleague, it takes them longer to settle back into what they were doing 4. When our senses become overloaded, it requires more work to achieve a given result Source: Cognitive control in media multi-taskers
  33. 33. Remote Workers • The home office will increase in popularity – Commercial office space is expensive – It can be hard to focus in such spaces – Home offices are closer to the customer/field/problem – For some new work methods, it’s the only way to work • Employees will need assistance in creating practical, healthy, legal workspaces • Is your business ready to support this as the new norm?
  34. 34. Telecommuters • Growth in populations with labour and skills are not necessarily where businesses are based. • Every company is a global company due to the internet; employees can be anywhere • Management processes will need to flex – no more physical eye-to-eye contact • Does your business support this?
  35. 35. As we move into the future, culture will be the glue that ties employees together. Anita Van de Velde
  36. 36. Summary Points • The workforce will change significantly: Age, location, skills and more • The Fourth Industrial Revolution will drive changes to what we do: Different jobs for a different age • The 9-5 working day is dying: Different ways of working • Work is a verb, not a place: We’ll be working everywhere • Huge (positive) implications for the digital workplace: Get ready to lead the change
  37. 37. Thank you! @DigitalJonathan | +44 75 40 83 85 93 | jon@claritydw.com Thank you! @DigitalJonathan | +44 75 40 83 85 93 | jon@claritydw.com