Botmind provides an artificial intelligence solution to automate frequent customer service inquiries for e-commerce companies. This allows customer service agents to focus on more complex, personalized questions while providing quick resolutions and reducing costs. Botmind's scalable solution supports customer service teams through an AI virtual agent available 24/7 with measurable performance and exceptional scalability.

1. 1
The art of modern customer service
Jonathan KAM
Co-Founder
jonathan@botmind.io Copyright @Botmind 2020. Private and confidential.
Automation of frequent and time consuming interactions in eCommerce.

2. How many times a day do you receive the same question ?
2
Frequently asked
questions with
low added value
Complex and
personalised
questions
Delivery Order Offers
Creation Products My Account
Automate
Personnalise
40%
Copyright @Botmind 2020. All rights reserved.

3. 3
Botmind total performance
Best customer experience
- Quick resolution of problems
- Decrease of points of contacts
Enterprise Customers
Maximizing ROI
- Less costs
- More productivity
Active Empowerment
- Value creation
- Turn over reduction
Agents
Copyright @Botmind 2020. All rights reserved.

4. 4
Scalability solution for e-merchants
The future of customer support
• Team support through Artificial
Intelligence
• 24/7 support by the Virtual Agent
• Measurable performance
• Exceptional scalability
Copyright @Botmind 2020. All rights reserved.

5. Other
integrations
Strong integration echo-system
• Botmind is integrated with
various live chat platforms and
CMS.
• The integration process is easy,
fast and efficient. It is a matter
of days to integrate and
become (a)live.
11
Copyright @Botmind 2020. All rights reserved.

6. 6
THANK YOU FOR YOUR ATTENTION
Copyright @Botmind 2020. All rights reserved.