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AI/ML: Breaking through the hype to
deliver strong business outcomes
Tom Litchford, WW Retail Leader, AWS
Richard Potter, CEO, Peak
Tom Summerfield, Head of Commerce, Footasylum
© 2020 Amazon Web Services, Inc. or its affiliates. All rights reserved
40% of digital transformation initiatives
supported by AI in 2019
—IDC 2018
InnovationDecision
making
Customer
experience
C E N T E R P I E C E F O R D I G I T A L T R A N S F O R M A T I O N
Business
operations
Competitive
advantage
© 2020 Amazon Web Services, Inc. or its affiliates. All rights reserved
The AWS ML Stack
Broadest and most complete set of Machine Learning capabilities
VISION SPEECH TEXT SEARCH CHATBOTS PERSONALIZATION FORECASTING FRAUD DEVELOPMENT CONTACT CENTERS
Ground
Truth
Augmented
AI
ML
Marketplace
Neo
Built-in
algorithms
Notebooks Experiments
Model
training &
tuning
Debugger Autopilot
Model
hosting
Model Monitor
Deep Learning
AMIs & Containers
GPUs &
CPUs
Elastic
Inference
Inferentia FPGA
Amazon
Rekognition
Amazon
Polly
Amazon
Transcribe
+Medical
Amazon
Comprehend
+Medical
Amazon
Translate
Amazon
Lex
Amazon
Personalize
Amazon
Forecast
Amazon
Fraud Detector
Amazon
CodeGuru
AI SERVICES
ML SERVICES
ML FRAMEWORKS & INFRASTRUCTURE
Amazon
Textract
Amazon
Kendra
Contact Lens
For Amazon Connect
SageMaker Studio IDE
NEW
NEW! NEW! NEW! NEW!
NEW!
NEW! NEW! NEW! NEW! NEW!
Amazon SageMaker
© 2020 Amazon Web Services, Inc. or its affiliates. All rights reserved
M A C H I N E L E A R N I N G I S H A P P E N I N G
I N C O M P A N I E S O F E V E R Y S I Z E A N D I N D U S T R Y
Tens of thousands customers have chosen AWS for their ML workloads | More than twice as many customers using ML than any other cloud provider
+4%
YoY growth
+3%
YoY growth
US
retail sales
UK
retail sales
*Source: Securities and Exchange Commission (SEC)*Source: ONS
It’s not all doom and
gloom
We are Footasylum
Creativity connects
our bricks, clicks and kicks.
• Through our stores, website and
own brands, we’re story tellers, intent
on pushing boundaries.
• We became a part of our consumers’
community: urban style leaders who
drive trends and do things our own
way.
• Endorsed by this community of
tribes we’re young and agile – never
straight laced.
…more about us
• Digital commerce accounts for
around 35% of overall revenue
currently
• Strategy of store openings has
been changed with a stronger
focus on digital side of business
moving forward
70Stores
What we were looking to achieve
1. Halting bifurcation of physical
and digital retail
2. Create a single consumer view
3. Positively affecting EBITDA
contribution with an omnichannel
approach
4. Personalisation, over everything
5. To be better connected…
+
Retailers need to be better connected
Context ControlConvenience
1 2
with customers
Retailers need to be better connected
Context ControlConvenience
1 2
…and internally too.
Marketing Supply chainMerchandising
Connected retail isn’t easy
Understand
your consumer
Ensure
efficient delivery
Understand
product interactions
1m+ consumers
60+ stores
25k products
3x commerce channels
Omnichannel
fulfillment
AI?
Think big, start small, act fast
Ideas TestWorkshop
We came with a clear
vision & explored all
opportunities
We mapped out data
flows and systems and
aligned to our business
processes
Agreed KPIs with defined
ROIs alongside our wider
business trading
strategies
Review & Refine
Continually review and
refine using machine
learning and data science
resource
1 32 4
Hyper-personalisation
Social
Advertising:
Driven by predictors in
Single Customer View
Customers receive target
content using Message
Personalisation
Increase purchase
frequency
Continual AI feedback loop...
Personalisation
Target audience list and
content deployed on social
channels using Customer
Acquisition
Increase social
engagement and
acquisition for less
spend.
AI
System
With Customer AI
Rapid time to value
increase in digital
revenues
reduction in customer
acquisition costs
increase in click-through
rate on ads
return on ad
spend (ROAS)
72% 84% 10X28%
Hyper-
personalisation
Data-driven
social campaign
Facebook ad
optimisation
Customer
acquisition
BAU use via revenue
driving channels has
increased
Acquiring new
customers through
unified social media
user preferences
Evolved into a multi-
faceted product
recommendation
engine
Advanced
segmentation of
existing customer
database via
campaigns
More to come...
Month 1 Month 12
What’s next?
…
The AI stack for retail
AI supports connected retail
Makes sense of data
Supports the three Cs
and puts consumer first
Connects data, workflows
and functions
Optimizes supply
and demand
From hype to reality
Context Convenience
Hyper-personalized
marketing comms
Recommendations
and targeted promos
AI powers
buying decisions
Warehouse &
labor optimization
Customer
expectations
Control
AI System
Built to deliver outcomes
The Peak AI System
The full-stack AI System, built
to deliver AI-driven outcomes
across an enterprise.
An intelligence layer across the enterprise
Customer stories
Taking AI from hype to reality
Customer AI
Get more from your marketing
CONTEXT
Message
personalization
Recommendation
engine
AI driven social
media targeting
HYPER-PERSONALIZATION = SALES
Higher return
on ad spend
Increased conversion
and higher AOV
Reduced churn, increased
campaign revenues
PREDICTION
Customer
data
Predictive Customer View
+
28%Increase in digital revenues
10xReturn on add spend (ROAS)
ACCELERATING GROWTH
CONTEXT
Demand AI
CONVENIENCE
AI-driven demand planning and optimization
Increased return
on capital
Improved efficiency
and CX
Higher margins,
faster sell through
Customer
data
Predictive Demand View
Markdowns
and promotions
Inventory allocation
Buying
optimization
Assortment
OPTIMIZATION = IMPROVE PROFITABILITYPREDICTION +
4xIncrease in return on
capital employed (ROCE)
18%Reduction in stock levels
MAJOR ASSET SAVINGS & REVENUE GROWTH
CONVENIENCE
Supply AI
Fulfil demand at reduced costs
CONTROL
Logistics
optimization
Workforce
planning
Warehouse
optimization
Reduced stock
movement costs
Minimized
labor costs
Increased fulfilment
efficiency
Customer
data
Predictive Supply View
OPTIMIZATION = IMPROVE PROFITABILITYPREDICTION +
5%Improvement in efficiency
Fast fashion retailer
CONTROL
GET IN TOUCH
richard.potter@peak.ai
TO RECEIVE:
Your personalized report
Highlighting two areas
where we can help
Quantifying the value of
your AI opportunity
AI:
Powering
the future
of retail
AI:
Powering
the future
of retail
How big is your AI opportunity?
Peak.ai
Thank You!
Tom Litchford, WW Retail Leader, AWS
Richard Potter, CEO, Peak
Tom Summerfield, Head of Commerce, Footasylum

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Peak at NRF 2020: Retail's Big Show

  • 1. AI/ML: Breaking through the hype to deliver strong business outcomes Tom Litchford, WW Retail Leader, AWS Richard Potter, CEO, Peak Tom Summerfield, Head of Commerce, Footasylum
  • 2. © 2020 Amazon Web Services, Inc. or its affiliates. All rights reserved 40% of digital transformation initiatives supported by AI in 2019 —IDC 2018 InnovationDecision making Customer experience C E N T E R P I E C E F O R D I G I T A L T R A N S F O R M A T I O N Business operations Competitive advantage
  • 3. © 2020 Amazon Web Services, Inc. or its affiliates. All rights reserved The AWS ML Stack Broadest and most complete set of Machine Learning capabilities VISION SPEECH TEXT SEARCH CHATBOTS PERSONALIZATION FORECASTING FRAUD DEVELOPMENT CONTACT CENTERS Ground Truth Augmented AI ML Marketplace Neo Built-in algorithms Notebooks Experiments Model training & tuning Debugger Autopilot Model hosting Model Monitor Deep Learning AMIs & Containers GPUs & CPUs Elastic Inference Inferentia FPGA Amazon Rekognition Amazon Polly Amazon Transcribe +Medical Amazon Comprehend +Medical Amazon Translate Amazon Lex Amazon Personalize Amazon Forecast Amazon Fraud Detector Amazon CodeGuru AI SERVICES ML SERVICES ML FRAMEWORKS & INFRASTRUCTURE Amazon Textract Amazon Kendra Contact Lens For Amazon Connect SageMaker Studio IDE NEW NEW! NEW! NEW! NEW! NEW! NEW! NEW! NEW! NEW! NEW! Amazon SageMaker
  • 4. © 2020 Amazon Web Services, Inc. or its affiliates. All rights reserved M A C H I N E L E A R N I N G I S H A P P E N I N G I N C O M P A N I E S O F E V E R Y S I Z E A N D I N D U S T R Y Tens of thousands customers have chosen AWS for their ML workloads | More than twice as many customers using ML than any other cloud provider
  • 5.
  • 6. +4% YoY growth +3% YoY growth US retail sales UK retail sales *Source: Securities and Exchange Commission (SEC)*Source: ONS It’s not all doom and gloom
  • 7.
  • 8. We are Footasylum Creativity connects our bricks, clicks and kicks. • Through our stores, website and own brands, we’re story tellers, intent on pushing boundaries. • We became a part of our consumers’ community: urban style leaders who drive trends and do things our own way. • Endorsed by this community of tribes we’re young and agile – never straight laced.
  • 9. …more about us • Digital commerce accounts for around 35% of overall revenue currently • Strategy of store openings has been changed with a stronger focus on digital side of business moving forward 70Stores
  • 10. What we were looking to achieve 1. Halting bifurcation of physical and digital retail 2. Create a single consumer view 3. Positively affecting EBITDA contribution with an omnichannel approach 4. Personalisation, over everything 5. To be better connected… +
  • 11. Retailers need to be better connected Context ControlConvenience 1 2 with customers
  • 12. Retailers need to be better connected Context ControlConvenience 1 2 …and internally too. Marketing Supply chainMerchandising
  • 13. Connected retail isn’t easy Understand your consumer Ensure efficient delivery Understand product interactions 1m+ consumers 60+ stores 25k products 3x commerce channels Omnichannel fulfillment
  • 14. AI?
  • 15. Think big, start small, act fast Ideas TestWorkshop We came with a clear vision & explored all opportunities We mapped out data flows and systems and aligned to our business processes Agreed KPIs with defined ROIs alongside our wider business trading strategies Review & Refine Continually review and refine using machine learning and data science resource 1 32 4
  • 16. Hyper-personalisation Social Advertising: Driven by predictors in Single Customer View Customers receive target content using Message Personalisation Increase purchase frequency Continual AI feedback loop... Personalisation Target audience list and content deployed on social channels using Customer Acquisition Increase social engagement and acquisition for less spend. AI System With Customer AI
  • 17. Rapid time to value increase in digital revenues reduction in customer acquisition costs increase in click-through rate on ads return on ad spend (ROAS) 72% 84% 10X28% Hyper- personalisation Data-driven social campaign Facebook ad optimisation Customer acquisition BAU use via revenue driving channels has increased Acquiring new customers through unified social media user preferences Evolved into a multi- faceted product recommendation engine Advanced segmentation of existing customer database via campaigns More to come... Month 1 Month 12
  • 19. The AI stack for retail
  • 20. AI supports connected retail Makes sense of data Supports the three Cs and puts consumer first Connects data, workflows and functions Optimizes supply and demand
  • 21. From hype to reality Context Convenience Hyper-personalized marketing comms Recommendations and targeted promos AI powers buying decisions Warehouse & labor optimization Customer expectations Control AI System
  • 22. Built to deliver outcomes
  • 23. The Peak AI System The full-stack AI System, built to deliver AI-driven outcomes across an enterprise. An intelligence layer across the enterprise
  • 24.
  • 25. Customer stories Taking AI from hype to reality
  • 26. Customer AI Get more from your marketing CONTEXT Message personalization Recommendation engine AI driven social media targeting HYPER-PERSONALIZATION = SALES Higher return on ad spend Increased conversion and higher AOV Reduced churn, increased campaign revenues PREDICTION Customer data Predictive Customer View +
  • 27. 28%Increase in digital revenues 10xReturn on add spend (ROAS) ACCELERATING GROWTH CONTEXT
  • 28. Demand AI CONVENIENCE AI-driven demand planning and optimization Increased return on capital Improved efficiency and CX Higher margins, faster sell through Customer data Predictive Demand View Markdowns and promotions Inventory allocation Buying optimization Assortment OPTIMIZATION = IMPROVE PROFITABILITYPREDICTION +
  • 29. 4xIncrease in return on capital employed (ROCE) 18%Reduction in stock levels MAJOR ASSET SAVINGS & REVENUE GROWTH CONVENIENCE
  • 30. Supply AI Fulfil demand at reduced costs CONTROL Logistics optimization Workforce planning Warehouse optimization Reduced stock movement costs Minimized labor costs Increased fulfilment efficiency Customer data Predictive Supply View OPTIMIZATION = IMPROVE PROFITABILITYPREDICTION +
  • 31. 5%Improvement in efficiency Fast fashion retailer CONTROL
  • 32. GET IN TOUCH richard.potter@peak.ai TO RECEIVE: Your personalized report Highlighting two areas where we can help Quantifying the value of your AI opportunity AI: Powering the future of retail AI: Powering the future of retail How big is your AI opportunity? Peak.ai
  • 33. Thank You! Tom Litchford, WW Retail Leader, AWS Richard Potter, CEO, Peak Tom Summerfield, Head of Commerce, Footasylum