Monitoring Cloud/Virtual/Physical IT Infrastructures

Managing the Virtual Nightmare
For Dynamic Cloud, Virtual and Physical Infrastructures
Presentation by
Johnnie Burke-Gaffney
& Stuart Kennedy
From eG Innovations

© eG Innovations, Inc | www.eginnovations.com
About eG Innovations

About eG Innovations
eG Innovations is a leading provider of enterprise-class
performance management solutions that provide complete
visibility across every layer and every tier of dynamic &
complex cloud, virtual, and physical IT environments to
reliably deliver mission-critical business services.
Locations USA, UK, Netherlands, Singapore, India
Customers Over 1000 customers worldwide
Employees 350
Year Founded 2001
Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified

Customer Successes

Are You Experiencing The Nightmare?
• High cost of downtime
• Slow applications
• Poor user experience
User Frustration
& Low Productivity
• Manual, complex
and lengthy diagnosis
• Requires many domain experts
Rising
IT Support
Cost & Complexity
• Throwing hardware at problems
• Oversized & inefficient environment
Rising
Infrastructure Cost
• Delayed deployment & rollout
• Performance issues & fire fighting
• Failed projects & initiatives
Delays, cost
overruns, missed
objectives




CommonSymptoms...

Virtualization
Performance Assurance

Bill payment from my
internet banking
account isn’t working.
The CRM
service is slow!
My online flight
reservation
did not go through.
Users care about “services”
The CPU usage of
the Linux servers
is ok.
The DNS servers are
responding well to
queries.
IT operations teams focus
on infrastructure silos
This disconnect is a threat to the success of transformational IT
initiatives & the promise of agility, scalability, and cost savings!
The User / IT Management
Disconnect
The User Experience Challenge

The “It’s Not Me …!” Syndrome
End User
Client Admin
LAN
Admin
Firewall
admin
Server admin
Virtualization
admin
Domain
admin
ERP Admin Sys admin Application
Admin
The server
is working
OK
No other
complaints
All lights
Are green
We don’t
see anything
wrong
Database
Admin
Hey, this is not
working
VMs are lightly
loaded
Everything
Is OK
Not our
problem
Looks
fine Not mine
either
Talk to
the other
guys
IT Service
Manager

FIREWALL WEB SERVER
USER
Suppose the database server is 50% slower than normal
APP SERVER DB SERVER
End to End Service - Cause and Effect
A problem in one tier can affect all the other
tiers involved in service delivery

Disk reads
Streaming Media AppSlow Database Queries
Virtualization Breaks Management
Ground Rules
Excessive disk reads by the media server
slow down Oracle database accesses
Virtual infrastructures are hard to manage. Traditional monitoring
tools are not designed to handle these dynamic environments.

Where Time & Money is Being Spent

eG Enterprise Service Manager
Identify & resolve
problems preemptively,
before users call!
Network? Database?
Application?
VMware?
Storage?Profile Server?
The Service Manager is a General Practitioner for your IT infra.
eG Enterprise ManagerBusiness Service Owner

Pinpointing the Root-Cause Diagnosis
for Virtual Application Slowness:
A Real-World Example of How
eG Enterprise Helps

Real User Transaction Monitoring
Response time metrics for the web-based service: ISG_WEB
Checkout and
TransferBalances
transactions have
unusually high
response times
Clicking on any of these
transactions displays the
service topology diagram
for this web-based service

End to End Root-Cause Diagnosis
• Know which tier of a business service is impacted
The dependency arrows and color
coding make it clear that a problem
with the MS SQL Server is impacting
the web server.

Virtualization-Aware Root-Cause Diagnosis
• Know where the root-cause of a problem lies:
The SQL Server VM is hosted
on an ESX Server, and
something in the ESX Server
itself is impacting the SQL
Server VM.
Clicking on this icon brings up
the layer model for the ESX
server.

Best Practice Virtualization Monitoring
Something is wrong with
CPU usage of the ESX
console.
The ESX console is taking
up close to 50% of the
server’s physical CPU,
which is very unusual !
• Know which layer is impacted – Network? System? Application?
The problem is at the OS
layer.
Clicking on the diagnosis
button lets us find out
why.

Virtualization-Aware Root-Cause Diagnosis
List of the top 10 CPU processes running on the vSphere/ESX service console
A Samba backup job is
using almost 95% of the ESX
console’s virtual CPU !
This is the root-cause of the
web response time issues !

eG Patented Root-Cause Diagnosis
Without root-cause diagnosis, you have no idea where the problem lies
The root-cause
of the problem
The effects of
the problem
Simply clicking on this
diagnosis button shows the
root-cause of the problem: the
Samba issue shown in the
previous slide
All the problems appear
to be equally important.
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

The ROI of Performance Assurance
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver
on Time, on Budget,
on Target




CommonResults...

eG Enterprise

eG’s Key Technologies

The eG Universal Agent
•A single agent license for Microsoft, Linux,
Sun Solaris, HPUX,IBM AIX, VMware, Tru64
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs
•A single agent for monitoring any
application
•A single price to manage multiple
applications on the same server
•Auto-upgradeable
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

Monitoring Every Layer/Every Tier
Component Type Applications Monitored by the eG Suite
Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http
Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere,
SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise
Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder
Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix
Terminal Servers Microsoft Terminal Server, Citrix XenApp
Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco
VPN Concentrator
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS
Print server , MS Proxy server, MS File server, ISA Proxy server
Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail
Messaging Servers MSMQ, IBM MQ, FioranoMQ server
Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache,
SiteMinder Policy server, Radius server, COM+ server, ASP .NET server,
Operating Systems Windows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400
Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server
VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB

The eG Virtualization Monitor
• The Outside view shows the portion of physical
resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor
• Useful for capacity planning and identifying certain VM issues
• Does NOT show why a VM is consuming resources
ResourcesofthePhysicalMachine
0
100%
VM1 15%
VM2 25%
VM3 20%
VM4
32%
0
100%
ResourcesofthePhysicalMachine
VM1 15%60% 10%
VM2 25%
10
%
45
%
5
%
30%
VM3 20%25% 60%
VM4 32%
12%
20%
40%
Apps inside a VM
• The Inside view shows the portion of resources allocated to
a VM that are used by each application and each user of the VM
• Provided by the guest OS (for Windows: WMI)
• Useful for user load balancing, identifying guest OS issues, misbehaving
applications, and unauthorized user activities
• Does show why a VM is consuming resources, accelerates fix

Extending eG For Monitoring Custom
Applications

Auto-Baselining of Metrics
Most operators have too much data. They need “information.”
Automatic time-varying
baselines – make configuration
simple, and monitoring
PROACTIVE

Integrating Performance & Config
Management
PERFORMANCE ALERTS
Track configuration changes
Correlate performance with configuration changes
CONFIGURATION CHANGE
Benefit: Saves endless hours of troubleshooting

eG Value Proposition
 Proactively detect and correct problems before users notice
 Increase revenues by reducing mean time to repair
 Efficient use of operations staff
WitheG
Large amount of time saved
80% of time spent in
isolating the problem
TODAY
Mean time to
Repair (MTTR)
is very high
eG Enterprise
 Proactively detect and correct problems before users notice
 Increase revenues by reducing mean time to repair
 Efficient use of operations staff

ROI Example
Without
eG Innovations
Overall
Impact
Reduce Downtime
per Occurrence
by 90%
180 minutes
x £5,000
= £900,000
20 minutes
x £5,000
= £100,000
~ 90% savings
per outage
(£800,000)
Reduce Outage
Frequency & Cost by 91%
(annual)
20 outages
x £900,000
= £18,000,000
16 outages
x £100,000
= £1,600,000
91% + savings
per year
(£16,400,000)
Reduce IT Support
Cost by 15%
(annual)
20 FTE
x £80,000
= £1,600,000
17 FTE
x £80,000
= £1,360,000
15% savings
per year
(£240,000)
Improve
User Density on HW by 20%
100 users / server
 e.g. 500 servers
120 users / server
 e.g. 300 servers
20% HW
server savings
Accelerate Time
to Deployment by 20%
100 Hours
(1,000 desktops)
80 Hours
(1,000 desktops)
20% faster
Boost User Experience   More productive

eG Performance Assurance Benefits
Accelerate adoption rates
Enhance service uptime
Achieve great ROI
Deliver great user experience

ROI – How?
Product Features
Reduce Downtime
per Occurrence
by 90%
• Earlier alerting
• Faster diagnosis due to better
visibility and auto-correlation
• Broad and deep cross-domain visibility
• Auto-correlation & rapid , precise
diagnosis from user to root cause
Reduce Outage
Frequency & Cost by 91%
(annual)
• Pre-emptive alerts before
users are impacted
• Rapid diagnosis and fix
• Intelligent baselining
• Pre-emptive alerts
• Actionable diagnostic intelligence
dashboards
Reduce IT Support
Cost by 15%
(annual)
• Fewer calls to helpdesk
• Fewer incidents to troubleshoot
• Easier to troubleshoot / fewer
domain experts
• Actionable alerts & auto-diagnosis
dashboards & reports
Improve
User Density
on HW by 20%
• Deeper visibility into resource
utilization and user impact (both
over-capacity and bottlenecks)
• Add more users to existing
infrastructure
• Capacity and trending reports
Accelerate Time
to Deployment by 20%
• Identify bottlenecks early
• Avoid performance issues
• Deliver on time, on budget
• Actionable alerts & auto-diagnosis
dashboards & reports
• Capacity and trending reports
Boost User Experience
• Proactively monitor user experience
• Proactive alerting & diagnosis
• Get more productive users
• Pre-emptive alerts
• Auto-correlation
& diagnosis from user to root cause

For More Information:
http://www.eginnovations.com

Monitoring Cloud/Virtual/Physical IT Infrastructures

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