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Cisco Presentation
- 1. Cisco UC Overview Dave Murphy Cisco Collaboration Solutions March 2011
- 2. Mobility Contact Center Video Messaging Conferencing Office Workspace Clients Email Office Phone Voice Unified Collaboration Web 2.0 The Lines of Communication are Blurring
- 3. We Are at an Inflection Point Technology Flattening the World Consumerization Social Networking and Mass Collaboration Green Consciousness
- 4. The Future of the Workspace “ People don’t want computers. They want to relate, share, communicate, enjoy, learn, discover, analyze and create. ” Gartner
- 5. Multiple Transitions Driving Collaboration… In 2013, 90% of traffic on networks will be Video (Cisco VNI) There are over 100 million tablets already deployed (Nielsen) 5 billion mobile cellular subscribers, over ½ billion accessing the Internet (ITU, Strategy Analytics) $38B Total Addressable Opportunity by 2012 (GMV) Nearly 1/3 of the Collab market will be Hosted by 2013 (Gartner, IBSG) 40% of professional PC’s will be managed under a hosted virtual desktop model by 2013 (Gartner) Each month 30 billion pieces of content are shared and 500 billion minutes are spent on Facebook (facebook.com)
- 6. …and a Broad Portfolio to Capture Them Pervasive Video Desktop Virtualization Mobility Social Software IM/Presence & Rich Media Conferencing
- 7. Welcome the Millennials Financial Services IT Spending: $230 Billion (+7.1% Y/Y) Real-Time Communicators Social Networkers, Collaborators Collaboration Mobility Number of Branches Grow 10% per Year Retail IT Spending: $63 Billion (+6.8% Y/Y) The Video Generation Largest New Workforce Since the Baby Boom Government IT Spending: $151 Billion (+6.5% Y/Y) Healthcare IT Spending: $42 Billion (+7.1% Y/Y) Totally Connected—Anytime, Anywhere Multicultural, Global Centralization Security
- 8. Telepresence Conferencing Customer Care Messaging IP Communications Cisco Collaboration Portfolio Enterprise Social Software Mobile Applications Flexible Delivery Options CLOUD ON PREMISE
- 10. Converge silo’s
- 15. Meet Cisco Cius
- 19. Built-in Cameras
- 20. Dual Independent DisplaysVideo Out Virtual Desktop HDMI/Display Port USB/BT Cisco Cius Keyboard/ Mouse
- 21. Bringing Together Cisco’s Collaboration Suite Designed For Business Cisco TelePresence Solution Cisco Quad Virtual Teaming Cisco Show and Share Video Creation and Access Cisco WebEx Meeting Center, Calendaring, Mail Presence Cisco Unified Communications Unified Communications Manager
- 22. Cisco Virtualization Experience Clients Anytime, anywhere secure access to desktops hosted and managed in the data center Cisco offers an end-to-end desktop virtualization portfolio from desktop through network to data center Introducing Cisco Virtualization Experience Client end-points: Support for mobile thin clients on Cisco Cius New desktop virtualization endpoints Customer Benefits Maximize user experience for virtualized desktops Choose from industry-leading desktop virtualization clients Extend investment in Power over Ethernet Conserve desktop real estate Cisco Virtualization Experience Client (VXC) endpoints and client support Cisco VXC 2100 Built-in for Unified IP Phone 8900 & 9900 Series Cisco Cius support for: WysePocketCloud, VMWare View, Citrix Receiver Cisco VXC 2200 Stand-alone
- 23. Cisco Unified Communications on the Cisco Unified Computing System Unified Communications in the Data Center New Capabilities Server consolidation Power and facilities reduction Change management Repurpose and reuse Customer Benefits Lower capital expenditures Operational efficiencies Benefits Business Continuity Scalability Application Co-Residency
- 25. Converge UC, social and video capabilities
- 26. Pre-integrate & interoperate with existing collaboration and consumer social tools
- 27. Enable personalized user experience
- 30. General and timeline commenting
- 31. Custom views based on user profiles
- 34. Automatically navigate rich media to spoken word
- 36. Increase revenue and customer satisfaction by improving decision making in complex business environments driving shorter product life cycles and sales cycles
- 39. Enhance and protect brand
- 40. Integrated to contact center workflow1. Capture Cisco SocialMiner 2. Analyze & Prioritize 3. Communication Workflow Customer Customer Care Agent 4. Assign & Engage
- 42. Organizations require new collaboration experiences to navigate business complexities
- 44. Address Multiple User Types Cisco can address a broader range of the user types: Cisco can address a broader range of work locations Office – Teleworkers – Retail – Hospital - Manufacturing Deskless workers Mobile workers Executive workers Information workers
- 47. The Cisco Unified Workplace APPLICATIONS IM & Presence Mobility Social Software Rich Media Conferencing Business Video ENDPOINTS Unified Communicator IP Video Phone Cisco IP Phone CIUS Unified Mobility CALL CONTROL Unified Communications Manager Unified Messaging Unity Unified Contact Center INFRASTRUCTURE Routing Switching Availability Administration Management QoS Security
Hinweis der Redaktion
- Cisco UC Applications Overviewfor Desktop, IT Software Buyers
- You can see a couple of those experiences reflected here
- You can see a couple of those experiences reflected here
- Let’s move on to the second segment of this presentation and talk about the five core elements of Cisco’s strategy for handling these market requirements. The first is an interoperable, open architecture. It’s a fact that in today’s environment it is impossible for IT to control all the devices and applications. For this reason, an interoperable, open architecture that allows for device and application diversity. Our goal for interoperability is to enable any device or application to leverage that same core of collaborative services that our own devices and applications have access to. Related to this is the need for inter-company collaboration so organizations can work with partners, suppliers, customers and others outside their walls. It’s a fact that business processes extend outside organization firewalls. For that reason, our goal is to provide a secure unified communications and collaboration environment that spans organizations. Let’s talk about video communications, the third strategy element, and an increasingly central technology to collaboration. In today’s world of dispersed teams and reduced travel, communication and specifically video are more critical to rapidly build trust and help people work effectively as team members. We believe that video is a transformative element that will become as easy to use as documents are today. It will be everywhere – on the desktop, through video on demand, high def telepresence, video surveillance and security. It will be a core element of Cisco’s entire portfolio, integrated throughout rather than just in a number of point products. Next, we believe that enterprise social software will change the way organizations work. The rigidly structured, silo’d teams that were traditionally put in place in most enterprise will give way to more fluid, ad-hoc communities. These enterprise applications, designed to operate within an organization will provide the ease of use, speed and ubiquity that social networks offer in the consumer world. They will also combine these features with the security, availability, quality of service, and reliability required by the enterprise. The fifth strategy element is the support of flexible deployment models, based on the requirements of the company, its IT resources, and priorities.Both the enterprise network and the cloud will play key roles in enabling a comprehensive collaboration platform—especially for inter-company collaboration. Our vision is to blend the best of both worlds—to couple the robustness, security, and performance of the enterprise network with the openness and flexibility of the Cisco WebEx Collaboration Cloud. Solutions that focus on just one or a few of these elements will not be effective.Our goal is to provide an integrated experience for end users—whether it’s a customer in a store, an employee in a bank, a forklift operator on the manufacturing floor, or a nurse or doctor in a hospital. We don’t want to simply optimize business processes. We want to enable new and better experiences that translate into tangible and differentiated business value.Transition: Before I describe why Cisco is best positioned to deliver collaborative solutions that meet these requirements, let me first update you on Cisco’s collaboration portfolio – including some exciting new entrants.
- We introduce to you….Cisco Cius (pronounced see-us…a play on Ci for Cisco and us, the video elements of the tablet)Announced June 29th at CiscoLive! 2010 in his Keynote, by Cisco John ChambersFirst of its kind business tablet - offering mobile collaboration:Brings the experience of your desk, with you, wherever you areIncludes access to Cisco Collaboration AND other business applications to you from a mobile device.Enables integration at the desktop with VDI and Cloud ComputingOpens up access to a host of third party developed bsuiness applications (for Android OS) with Cisco values of call and media control and tight integrationCisco Cius defines a new category of tabletTarget Market: Designed for knowledge workers to the busy executiveExpected Available = Limited Availability Q4CY2010FCS=Q1CY2011Announced early to provide lead-time for Android Developers to develop applications for Cius
- Cisco Cius brings all of Cisco’s Collaborative applications to bear to increase employee productivity, accelerate teaming and decision making in your organization and reduce costs.On Day 1, Cisco Cius will offer tight integration of Collaboration applications including interoperability with Cisco TelePresence Solution (joining from the Cius tablet into HD video conferences), Cisco Quad (for virtual teaming amongst Subject Matter Experts), Show and Share (think of this as a secure youtube for enterprise), Cisco WebEx (meeting center for realtime conferencing/file sharing, calendaring and mail capabilities), Cisco Unified Presence and of course the breadth and depth of Unified Communications capabilities that come with Unified Communications Manager (system release 8.5).Cius will offer a new contacts-based driven user experience –an initial depiction of here. No longer will users have to fumble as to how to make a video call, audio call, find WebEx on their desktop to have a conference call. Every interaction shall be touchscreen based (as the industry’s going for mobile devices). The tight integration we mentioned will be part of that experience. For example, webex won’t be an .exe file you have to find and double click. Rather, when you look up your contacts for who you want to collaborate with, it will be an icon option presented to you. Video will be as simple as a making a phone call. This is our goal with Cius Day 1 and another way we’re different than other tablets in the marketplace today.
- Cisco can address a broader range of the user types “Information workers” who sit at a desk “Executive workers” who are not PC driven, Executives are more likely to use mobile communications tools and more actively seek out video (desktop and room systems) solutions “Deskless workers” who do not use a PC today “Mobile workers” who are not information producers (notebook is overkill)Cisco can address a broader range of work locations Office buildings,Branch locations Teleworkers Kiosks Retail – tablet toting employees Hospital – Many forms of mobile employees who need access to information, people, communications