1. John Pope Walker
4141 Commons Drive West, #4304. Destin, Fl 32541 | C: (850) 393-2192 | johnpwalker@gmail.com
Professional Summary
Experienced manager with a passion for customer service and operational excellence demonstrated by 6
years of leadership experience at Starbucks Coffee Company. Motivated, enthusiastic leader with a strong
desire to create the best possible atmosphere for customers and employees. Specialize in creating
operational teams and systems that are innovative, creative and operationally superior, while controlling
costs and managing budgetary and inventory challenges.
Qualifications
 Business Management and Leadership
 Masters Degree in Business
Administration
 Motivating Employees/Teams
 Innovative Operational Management
 Cost and Inventory Control
 Payroll, Staffing and Scheduling
 Customer Service/Conflict Resolution
 Food Management
 Brand Awareness/Image Excellence
Experience
Starbucks Coffee Company 05/2007 to Present (Still Employed)
Promoted three times from 2007 to 2010 and assumed current role of General Manager in June, 2010.
Manager of the Quarter, Q4, 2011. Playbook Seed Store Manager, October 2011. Operations Excellence
Lead for Jacksonville in 2012. Currently working as District Lead on Drive-Thru execution and excellence,
2015. Managed five locations in Pensacola, Crestview, Jacksonville and now Destin, Florida since
promotion in 2010. Current store responsibilities include scheduling,payroll, problem solving, customer
support,staffing and all other management responsibilities for 30 person staff. Highly experienced in
customer care, staff management, food service and standards,operational excellence, business
management, budgeting,managerial finance and inventory management.
Owner - John Walker Home Repair 01/2003 to 08/2006
Contacted potential clients, placed bids, and completed many home and business repair jobs in all areas of
building repair/remodeling. Successfully managed all small business bookwork including taxes, inventory
management, and accounting.
University of West Florida – Research Associate - 05/1999 to 12/2002
11000 University Parkway,Bldg 53, Pensacola,Fl 32514
Support of the Marketing and Economics departments. Included exam preparation, administration, grading,
business research,and undergraduate tutoring. Successfully created two publications: Pensacola Tourism
and Northwest Florida Economy for the Haas Center for Business Research located on campus. Primary
photographerfor both publications.
Education
Master of Business Administration (MBA) 2002
University of West Florida, Pensacola, Fl
Bachelor of Science (BSBA – Business Administration) 1999
University of West Florida, Pensacola, Fl
Certifications
National Certified Professional Food Manager – Prometric/State of Fl. - Current