Team Cognition Conflict, New Construct

1. Team Cognition Conflict
Presentation
2014 AHRD International Conference in the Americas
John R. Turner!
email: jrthpt@gmail.com!
Presentation:!

2. Team Conflict
✤
Multidimensional Construct!
✤
Three Types !
✤ Task Conflict !
✤
✤
Relationship Conflict !
✤
✤
task related!
non-task, non-work related!
Process Conflict !
✤
coordination & procedure related
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3. Lack of Consistency
✤
Process conflict is often omitted.!
!
✤
Definitions for task and process conflict are inconsistent.!
!
✤
Task and relationship conflict have been associated as
being cognitive conflict.
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4. Call to researchers
✤
“There are gaps in the conflict literature” (Song, Dyer, &
Thieme, 2006, p. 342).!
✤
Amason (1996) calls for
✤
“…we need to develop a more dynamic theoretical
perspective about the relationship between conflict
types” (Behfar, Mannix, Peterson, Trochim, 2011, p. 165).
“distinguishing these dimensions
from one another” (p. 127).!
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5. Original Conflict Model
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6. Team Cognition
✤
Three Constructs for Intra-team Dynamics!
!
✤
Team Mental Models (TMM)!
!
✤
Shared Mental Models (SMM)!
!
✤
Team Member Schema Agreement
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7. SMM%
Team%
Member%
Schema%
Agreement%
TMM%
Team%
Cogni+on%
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8. TMM & SMM
✤
Similar Constructs.!
✤
The organized, overlapping cognitive representation
of knowledge shared by team members.!
✤
Typically measures similarity and accuracy of
knowledge.
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9. Team Member Schema Agreement
✤
Views compatible knowledge structures.!
!
✤
Typically measures schema accuracy and schema
agreement.
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10. Knowledge Structures
✤
TMM, SMM, & Team Member Schema Agreement
each measure two different aspects of knowledge
structure:!
!
✤
✤
Elicitation!
Representation
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11. Team Mental Models
✤
Elicitation!
✤ Involves the content or possession of certain
knowledge!
✤
Representation!
✤ Involves the relationship or structure of content
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12. Cognition Conflict
✤
Cognition Conflict occurs when the knowledge
structures of elicitation and representation are
misaligned.!
✤
Interaction between team members tacit and explicit
knowledge needs to take place to resolve cognition
conflict.!
✤
Without interaction, destructive chaos takes place
(Nonaka & Takeuchi, 1995).
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13. Defining Characteristics
✤
These cognitive exchanges, either produced from
transitioning between learning behaviors or through
the exchanges of tacit and explicit knowledge, identify
and define the cognition conflict construct.
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14. New Team Conflict Model
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15. THANK YOU – Questions?
John R. Turner
Email: jrthpt@gmail.com!
!
Doctorate Portfolio:!
http://
turnerportfoliount.com/
Home!
!
University Web Page:!
www.lt.unt.edu
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16. References
Amason, A. C. (1996). Distinguishing the effects of functional and
dysfunctional conflict on strategic decision making: Resolving a paradox for
top management teams. Academy of Management Journal, 39, 123-148. doi:
10.2307/256633!
!
Behfar, K. J., Mannix, E. A., Peterson, R. S., & Trochim, W. M. (2011). Conflict
in small groups: The meaning and consequences of process conflict. Small
Group Research, 42, 127-176. doi:10.1177/1046496410389194!
!
Nonaka, Il, & Takeuchi, H. (1995). The knowledge creating company. New
York, NY: Oxford University Press.!
!
Song, M., Dyer, B., & Thieme, J. R. (2006). Conflict management and
innovation performance: an integrative contingency perspective. Journal of
the Academy of Marketing Science, 34, 341-356. doi:
10.1177/00092070306286705
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