Social Media Marketing Guide for Hospitality Businesses
1.
2. A complete dissertation on all Social Media
outlets and how to use them
A guide to what forms of Social Media should
be utilized for your operation
3. An overview of basic information and
statistics, outlining the increasing role of
Social Media in business
An explanation on why Social Media is
impactful, and why it‘s use is paramount in
the business world (hospitality)
4. Forms of electronic communication (as Web
sites for social networking and
microblogging) through which users create
online communities to share information,
ideas, personal messages, and other content
(http://www.merriam-
webster.com/dictionary/social%20media)
5.
6. Facebook is a social networking web site
intended to connect friends, family and
business associates
It began as a college networking web site and
has expanded to include everyone
It is the largest of the networking sites
7. 500 million—Number of Facebook users
250 million—Number of users that log in
every day
700 billion—Number of minutes per month
spent on Facebook
250 million– Number of people that interact
with Facebook from outside the official web
site on a monthly basis, across 2 million web
sites
8. The average user has over 130 friends
The average user is connected to 80
community pages, groups and events
Facebook has become the preferred way to
share content online, second only to email—
for now
More than 1/3 of professional marketers say
Facebook is ―critical‖ or ―important‖ to their
business
9. Facebook provides a large audience from
which to market (Ie: meeting planners,
associations, individuals)
From their average of 130 friends and 80 +
community pages/groups, there is great
opportunity to impress and create fans that
will promote for you (Ie: Event Pictures)
Investing in Facebook ads to increase
awareness of your operation—3/4 of all
brand ―Likes‖ come through ads
11. Twitter is a service for friends, family and co-
workers to communicate and stay connected
through the exchange of quick, frequent
messages
These messages are posted to profiles, blogs,
sent to followers and are searchable on
Twitter search
12. 140 million—Average number of Tweets
people send per day
6,939—Current number of Tweets Per
Second record
182%--Percent increase in number of mobile
Twitter users over the past year
13. Article Curation—creating an article on your
web site, copying the link to Twitter and
blasting the message to followers—has
become an extremely effective way for
followers to market for you
67% of people on Twitter follow a brand
In 2009, Dell increased sales 6.5 million
through promotions on Twitter
14. With 67% of users following a ‗brand‘, you
can develop a loyal following for your
conference operation
Consistently Tweeting about operational
successes and new ventures creates loyal fans
and establishes credibility as an industry
leader
Promoting discounts or upcoming programs
enhances awareness and drives new business
16. LinkedIn is the world‘s largest professional
network with over 120 million members
LinkedIn connects people to trusted contacts
and helps them exchange knowledge, ideas,
and opportunities with a broad network of
professionals
17. 100 million +--Number of members
17.8 million– Number that belong to groups
1.2 million– Number of comments and posts
to groups each week
1 million—Number of companies that have a
company page
18. LinkedIn has executives from all 2011
Fortune 500 companies as members
LinkedIn‘s corporate hiring solutions are used
by 75 of the Fortune 100 companies
LinkedIn represents a valuable demographic
for marketers with an affluent & influential
membership
19. LinkedIn is made of thousands of networks--
You can create a group around your
conference business
You can join a conference client‘s group and
interact with that client
Client‘s can post questions underneath your
group and you can quickly provide answers
You can create promo videos and upload it to
LinkedIn
21. YouTube is a video sharing service that allows
users to watch videos posted by other users
and upload videos of their own
YouTube was started as an independent web
site in 2005 and acquired by Google in 2006
22. More video is uploaded to YouTube in 60
days than all 3 major US networks have
created in 60 years
2 Billion—Number of videos viewed per day
5 Million +—number of people that have
found and subscribed to a friend‘s channel
using YouTube‘s friend-finding tools
More Than Half—number of videos that have
been rated or commented on by users
23. The total number of advertisers using
YouTube has increased 10-fold in the last
year
94 of Advertising Age‘s 100 top advertisers
have run campaigns on YouTube
2 billion videos a week are monetized
24. Executive presentations, training videos,
FAQ‘S
Promotional videos (market entire conference
operation, specific programs and/or
conferences hosted)
Creating a channel for your conference
operation and sharing the link through your
web site, blog, Twitter account, or Facebook