1. JOHN E. DOERING
4856 N. Evans Street
(414) 462-6116
doering@ameritech.net
Milwaukee, WI 53218 www.linkedin.com/in/johnedoering
SUMMARY:
• Organized, rational, and detail-oriented Customer Service professional
• Self-motivated and methodical in investigating detailed knowledge about products and
procedures allowing the transfer of this information to customers and fellow employees
• Serious in providing factual, understandable, and well-organized solutions
• Strengths include solid communication and problem solving skills, along with outstanding
ability to organize and prioritize tasks needed to work effectively in a high pressure
environment
• Proficient in Windows, MS Office Suite, MSP Fidelity and other web based applications
PROFESSIONAL EXPERIENCE
Wells Fargo Home Mortgage, Milwaukee, WI 2007-2015
Collector 3 (2014-2015)
• Processed 20 to 25 inbound collection calls daily for mortgage payments collecting on
average around $7500.00
• Recorded information about future payments and/or information on household finances
to more effectively set up workable repayment arrangements to satisfy customers by
ending their delinquency
• Retained customers by correcting errors with application of payments or credit bureau
reporting
• Researched basics of mortgage business law as it relates to collections to further
increase customer’s favorable image of Wells Fargo.
• Earned quality scores consistently above 96% and achieved productivity goals to qualify
for incentive
Collector 2 – Liquidations (2010-2014)
• Managed around 20 high pressure inbound phone calls daily from real estate agents,
attorneys, customers, and other assorted third parties regarding property liquidation
options such as short sale and deed in lieu
• Provided review status of account, answered questions, and resolved problems to
increase customer satisfaction
• Escalated significant issues to the proper individual or department for resolution so
customers would not be disappointed with service
• Handled heavy volume of inbound collection calls for mortgage payments and provided
related services
• Consistently scored above 98% quality ratings and achieved productivity goals on a
regular basis to qualify for incentive
• Nominated twice for Employee of the Month and awarded several Distinguished Service
medals for surpassing performance goals
Loan Servicing Specialist 2 – Loss Mitigation (2009-2010)
• Provided excellent customer service while administering repayment plans set up by
collections, including loan modifications, moratoriums, and HUD partial claims, for mostly
FHA loans
• Provided account status to customers and third parties, advising if additional
documentation was required which facilitated rapid completion of requests
• Consistently achieved quality scores over 95%

2. Collector 1 – Collections (2007-2009)
• Collected mortgage payments and performed related customer activities to help
customers bring their delinquent accounts current
• Consistently achieved quality scores above 90
Industries for the Blind, Milwaukee, WI 2005-2007
Machine Operator
• Operated auto bag machine and assembled small items for government contracts
• Consistently met goals and quotas
Astronautics Corporation of America, Milwaukee, WI 2001-2005
Field Service Coordinator
• Served as direct contact for both public customers and business account representatives
regarding repair and installation of electronic equipment using proven customer service
skills
• Coordinated up to 40 service technicians under 6 separate contracts and provided daily
status on an average of 60 active jobs, including scheduling and problem solving,
through completion and billing
EDUCATION:
BS-Business Administration, Marketing
University of Wisconsin-Platteville