1. JOHN CARTER
1113 Ohio Ave. • Dunedin, FL. 34698
727.733.1803 • firstname.lastname@example.org
INFORMATION TECHNOLOGY CONSULTING, ADMINISTRATION, & SUPPORT
Seasoned information technology professional with over 35 years of experience delivering business stability
and structure through the deployment and maintenance of leading edge enterprise technology. Ensure
continuous operability and efficiency for executive users by supporting all hardware and software
implementations, identifying and executing productivity solutions, and resolving issues in a timely fashion.
Unify distributed business work-flows by enabling remote access to information and systems.
Executive Support • Enterprise Technology • Needs Assessment • Issue Resolution
End User Support / Training • Process Improvements • Technology Integration & Upgrades
IT Governance • IT Infrastructures • Cost Avoidance • Applications & Hardware Configuration
Remote User Access & Support • Operational Analysis • Systems Administration • Network Maintenance
KOMORI AMERICA, Rolling Meadows, Illinois • 2004-Present
$250 million national printing press manufacturer.
Provided continuous IT support for 175 users distributed between local and remote offices. Serve as IT
project lead for implementations of a new ERP/Oracle system. Maintain and support installations of Domino
V7, W2K servers, Blackberry Enterprise servers, Canon Print servers, Oracle 11i, remote access clients,
and all mail, domain, and mobile servers. Address daily issues and provide efficient solutions to rectify
problems and ensure maximum uptime.
• Achieved $30,000 in annual cost savings and improved throughput for local and satellite offices by
replacing legacy network technology with upgraded MPLS.
• Improved profitability by 5% and increased productivity by developing and executing a PDA solution for
mobile sales personnel.
• Cut user downtime by 40% by implementing hardware upgrades for 175 desktop and laptop PC users
and delivering user training and support for the transition from Windows NT to Windows XP.
TEKSYSTEMS, Rolling Meadows, Illinois • 2003-2004
$4.5 billion United States tech support provider staffing 17,000 personnel.
Senior Executive Support Analyst
Contracted to Solo Cup Company to provide 24/7 IT support to 200 nationally distributed executive
personnel. Ensured functionally of remote access, laptops, and PDAs. Utilized Norton Ghost to create and
maintain PC images. Documented and tracked problems via Track-It in order to provide 2nd
user support. Coordinated with the Helpdesk team to maintain daily operations and perform
• Lowered annual support expenses by $50,000 and reduced work time by 40 man hours monthly
through the development and implementation of an automated desktop and laptop imaging process.
• Created a comprehensive SLA agreement covering executive support clients and IT management.
NORTHROP GRUMMAN, Rolling Meadows, Illinois • 1990-2003
$32 billion international defense contractor staffing 120,000 employees worldwide.
Project Leader, Executive Support (1999-2003)
Ensured continuous productivity and operability for 200 C-level executives and administrative assistants by
providing 24/7 support of all deployed technologies and services for both local and international offices.
Installed and supported new services, tools, software, hardware, and PDA support devices. Coordinated
with Helpdesk and Desktop groups to maintain compliance with the executive SLA and provide guidance
2. and training. Communicated with management to identify and implement productivity improving strategies.
Tracked and resolved problem tickets, performed diagnostics, issued repair orders, and created system
images. Assured constant access by implementing remote access support.
3. JOHN CARTER • Page 2 •
NORTHROP GRUMMAN, continued:
• Delivered a comprehensive support solution by designing an executive CPAR agreement utilizing a
responsibility matrix to provide varying levels of support.
• Coordinated the Windows 2000 upgrade for all executive desktops and laptops.
• Provided improved productivity, greater access to critical data, and faster responses to time-critical
business goals by installing wireless/DSL/VPN technologies in executive home offices.
• Honored as IT Employee of the Year for 2 years at the Rolling Meadows location, and IT Executive
Support Person of the Year for the entire company for 2002.
Senior Distributed Systems Analyst (1996-1998)
Managed hardware and software upgrades for legacy systems. Established and executed configuration
protocols for new desktop systems and installations. Provided Tier 2 and Tier 3 desktop support for IBM,
Compaq, Dell, and HP hardware. Coordinated with telecommunications partners to identify and resolve
connectivity issues. Analyzed customer support procedures in order to implement improvement initiatives.
• Led the successful Office 2000 migration for 2,000 end users.
Operations Analyst (1990-1995)
Provided Tier 1 support for a base of 5,000 customers. Utilized the INFO management application to
document and monitor problems to ensure accuracy and swift resolution. Supported operability for personal
computers, mainframe terminals, and printers, including resetting terminals, printers, and user accounts
• Orchestrated the activities and assignments of 2nd
Prior roles with Northrop Grumman include Helpdesk Technician. Further details available upon request.
FORMAL EDUCATION & CERTIFICATIONS
Microsoft Certified Professional (MCP)
Harper College, Palatine, Illinois
Computer Science & Psychology
West Valley College, Saratoga, California
Problem Management Workshops
Technical Writing Seminar
Windows 2000 System Courses
Microsoft Exchange, Microsoft Project, Microsoft Visio, Norton (Ghost, Antivirus, etc.),
Lotus Domino, McAfee, Oracle, Blackberry, Windows (All), VPN Technologies, Mapics,
CA Arcserv, IssueView, Adobe Suite, Remedy, Intellisync, Symantec, DNS, WINS, TCP/IP,
LAN/WAN, Wireless Technologies, Microsoft Office, AS400, Mapics. Active Directory
IBM, Sony, Dell, Compaq, HP, Toshiba, Desktops, Laptops, Servers
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residences from the past seven years. You may review my report by copying and pasting the following
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