1. JOHN ANDREW A. DEL ROSARIO
Zone 3, Lanzonez Street, Sapang Tagalog, San Miguel, Tarlac City
Mobile Phone: 0925 808 1608 Email: johnandrewdelrosario@gmail.com
Objective
To be an integral part of an organization that will recognize my skills and allow my further development by
maximizing my potentials.
Education
● TERTIARY EDUCATION
Polytechnic University of the Philippines (PUP)
Bachelor of Arts in English, major in Literature, minor in Grammar
Sta. Mesa, Manila
2007 – 2011
● SECONDARY EDUCATION
Dominican College of Tarlac
Capas, Tarlac
2003 – 2007
● PRIMARY EDUCATION
Dominican College of Tarlac
Capas, Tarlac
1997 – 2003
Work Experience
POSITION: Customer Service Team Leader (NETSPEND)
Solutions People Innovation (SPI Global) - a PLDT Subsidiary
Makati
January 2015 – Present (8 Months)
JOB DESCRIPTION:
 Drives the development of agents in terms of customer service and high performance.
 Ensure strict adherence to company policies and procedural guidelines.
 Perform quality checks, develop and review performance reports, identify areas to improve, and
implement measures to improve performance levels and meet objectives.
 Assisting in resolving conflict, issues related to people concerns
 Responsible in supervising 15-25 Agents/Representatives.
 Responsible on escalated issues and takes Supervisory calls
POSITION: Customer Service & Sales Representative - Subject Matter Expert (NETSPEND)
Solutions People Innovation (SPI Global) - a PLDT Subsidiary
Sampaloc, Manila
November 2013 – January 2015(1 Year 3 Months)
JOB DESCRIPTION:
 Receives in-bound calls from the US
 Processes debit card activation
 Responsible for potential customer acquisition
 Provides resolution to customers

2.  Responsible in supervision of 15-30 Agents/Representatives in the absence of the team’s supervisor
 Responsible in handling escalated issues and taking Supervisory calls when the immediate Supervisor is
not available
 Ensures service excellence to our clients by closely monitoring Agent’s calls and actions daily
 Responsible in coaching and handling Agents/Representative’s behavior
 Provides assistance to Agents/Representatives for any account/product related query
 Accountable for Team performance’s weekly report
POSITION: Customer Service & Sales Representative (NETSPEND)
Solutions People Innovation (SPI Global) - a PLDT Subsidiary
Ortigas Center
June 2011 – November 2013(2 Years and 6 Months)
JOB DESCRIPTION:
 Receives in-bound calls from the US
 Processes debit card activation
 Responsible for potential customer acquisition
 Provides resolution to customers
SeminarsWorkshopsTrainings Attended
● Annual Economic Outlook ’11 February 1, 2011
St.Scholastica’s College, Manila
Speaker: Prof. Lorence M. Resurtreccion
Council of Economics Educators, President
● “Marketing Alert:
Introducing the faces of Marketing” March 12, 2010
Claro M. Recto Recreational Hall
Polytechnic University of the Philippines
Sta. Mesa, Manila
● Personality Development Seminar November 23, 2009
Polytechnic University of the Philippines
Bulwagang Balagtas Hall
Sta. Mesa, Manila
Speaker: Barbara P.Camacho, RGC
● Creative Writing Seminar Febuary 18, 2009
(“RETORIKA SA LARANGAN Polytechnic University of the Philippines
NG TELENOVELA AT Audio Visual Room (AVR),College of
TELEFANTASYA”) Languages and Linguistics
Sta. Mesa,Manila
Speaker: Bb. Suzette Doctolero
OrganizationActivities Attended
● Member, Divine Endeavors Organization (DEO)
Roman Catholic Organization
Manila Chapter
May 6, 2011 – present
● Member, Guild of English Majors(GEMS)
Official Club of the College of Languages and Linguistics,
Polytechnic University of the Philippines (PUP)
June 2007 - 2011
● Member, Youth For Christ (YFC)
PUP Chapter

3. September 2009 - present
● Member, San Miguel Parish Youth Choir
Tarlac City
December 2005 – present
Skills
▪ Good in English communication and writing
▪ Sales and Marketing abilities
▪ Proficient in Microsoft Office Applications such as: Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Access
▪ Can type 40-45 words per minute
▪ Willing to undergo training
▪ Can manage to work under pressure with minimum supervision
▪ Loyal and trustworthy
▪ Can do multitasking: Speaking with the customer while noting and checking their accounts simultaneously.
▪ Team Management
Personal Information
Birthday: March 8, 1990
Birthplace: Tarlac Provincial Hospital, Tarlac City, Philippines
Civil Status: Single
Nationality: Filipino
Parents: Father: Mr. Nelson Del Rosario (deceased)
Mother: Mrs. Myrlinda A. Del Rosario
Languages/Dialects spoken: Tagalog, English, Cebuano, Pampango
Character References
▪ Mr. Nicolas Z. Diaz IT Department Head
College of Computer Science
Tarlac State University
+63 943 371 3367
▪ Arce Mancera Supervisor
Solutions People Innovation (SPI Global)
+63 939 168 4428
▪ Aera C. Marcelo Account Specialist
Bank of the Philippine Island (BPI)
+63 916 218 5718
▪ Christopher Gaverro Supervisor
Solutions People Innovation (SPI Global)
+63 932 878 7996
▪ Ma. Lucila Moralejo Manager
Solutions People Innovation (SPI Global)
+63 947 888 2294
I hereby certify that the above information are true and correct to the best of my knowledge.
___________________________
John AndrewA. del Rosario
Applicant