ISC Group - Data Storage presentation

2. ISC Offers
Maintenance Professional
Depot repair
contracts services
SC group, 2012

3. Skill Set
 ISC Data Storage technical team
 Veterans: 15 years experience in Data Storage. Most
of them worked and were trained by the OEM
 Steven Bucher Director of Technical Support - 17 years
experience in the data storage industry
SC group, 2012

4. Labor
 ISC leverages over 400 Field Engineers
 All labor partners are authorized and trained by ISC
 Only work with a limited number of partners with high
quality field engineers
 Over 200 Field Engineers trained at ISC facilties
 Constant regional pre qualification process
SC group, 2012

5. Coverage
 Current Coverage
 Continental USA
 Canada
 Mexico
 Western Europe
 Australia
 Singapore
 Japan
 Soon to be covered
 Hong Kong, Malaysia
 Brazil
SC group, 2012

6. References
Akibia Kodak
CDS Maintech
CSU Networking Technologies
Decision 1 Park Place Intl
Essintial Solid Systems UK
HP SSCS
Interactive S&C Mexico

7. ISC Products
Specialists in Break-Fix Service.
• For data storage systems
Full Support.
• On-site labor, forward stocking of parts, 2nd/3rd level technical support/help desk
Shared Support.
• Parts/help desk, partner provides on-site field engineers
Repair Depot.
• Component Level, Q/A, Q/C, Pass and Fail
Advanced Unit Replacement.
• Autoloaders & Standalone Drives (e.g. Adic Fastor, LTO Standalones)
On-site spares for mission-critical
• Also Available
SC group, 2012

8. @ a Glance
Equipment Serviced:
• Tape libraries – Sun/StorageTek, ADIC, HP/Compaq/DEC, IBM, Dell, Overland, Qualstar, Quantum/ATL/ADIC
• Disk Arrays – EMC/Clariion, Hitachi, IBM, HP/Compaq/DEC, NetApps, Sun/StorageTek
Critical Parts Centers in US cities and
Europe
• Central parts warehouses San Diego USA, Birmingham UK, and Rotterdam The Netherlands
24x7 Support Centre
• ISC-Track – Always manned by Technical personnel
ISC delivers services via Partners
• Supporting your organization to service your customers
ISC group, 2012

9. Support Programs
Shared Support Model
• ISC trains partner Field Engineers
• OEM/Third Party Service Provider then provides on-site engineers
• ISC delivers parts + Help Desk
• 2nd- and 3rd - level support
• Professional Services – systems optimization
• Sole focus = Strategic Partners
Full Support Model
• We support over 400 field engineers worldwide
• Break-fix support capabilities
• A+, N+, Sun- and Microsoft-certified
• Engineers trained in customer relationship management
• Synchronization of parts & labor
• 24 x 7 trouble call reporting
• Restore vs. Response. 4 Hr, NBD
ISC group, 2012

10. Support Programs
 Repair Depot
 Depot in San Diego
 Variety of turnaround times
 Full QA testing and
documentation
 Advance Parts Replacement
 Contract repair vs. T&M
repair
 Component-level or whole-
unit repair

11. Tape Libraries serviced by ISC
Brand Series Series Series
Quantum ATL ACL- series M- series P-series
ADIC Scalar Fastor VLS
StorageTek L-series Timberline Powderhorn
Spectra Logic Treefrog Bullfrog Gator
Qualstar TLS- series RLS-series
Overland LX- series NEO-series
ISC group, 2012

12. Tape Libraries OEM & Private Label
MFG Dell SUN HP/Compaq IBM DEC
Storagetek
STK 9730 T-series
L/20/4080 T-series L-Series
L180/700 L-Series L-Series MSL-Series
Overland Data
All units L-Series MSL-Series
Adic
Fastor
T-Series
Series
Scalar 100 T-Series ES-Series
Scalar 1000 38XX
ATL/Quantum
ACL-Series L-Series ESL-Series TL-Series
P-Series L-Series ESL-Series

13. Tape Drive Manufacturers
Quantum HP Sony IBM Seagate Exabyte STK
AIT X
DDS X X X
DLT X
DTF X
LTO X X X X
M1 X
M2 X
SAIT X
SDLT X
VXA X
3490 X
3590 X
4480 X
4490 X
9490 X
9840 X
9940 X
89XX X
8XXX X

14. Disk Array’s Serviced by ISC
Brand Series Series Series Series Series
CX300, 400, 500, CX3-10, 20, 40,
EMC
600, 700 80
Dell PV200, 600, 700
Hitachi 92XX 95XX 99XX USP
EVA3000, 4000,
HP XP
5000, 6000, 8000
IBM 17XX 21XX 35XX 71XX 93XX
Net Apps C1XXX FXXX FAS RXXX FCX
SUN/STK FLX DXXX 99XX BXXX
ISC group, 2012

15. ISC-CHS© - Call Home System
 Remote Monitoring &
Maintenance tool for Hitachi,
HP and SUN
 24/7 protection of critical
information systems
 Monitors systems constantly
and notify the ISC-Monitoring
center when assistance is
needed
 Daily Heartbeat check
 Remote trouble shooting
 Proactive parts and FE
dispatch
 Increases the chances of
winning contracts
ISC group, 2012
HDS at the ISC Lab

16. Hitachi / HP / SUN equivalents
Hitachi Sun HP
9910 Sun StorEdge 9910 XP48
9960 Sun StorEdge 9960 XP512
9970V Sun StorEdge 9970 XP128
9980V Sun StorEdge 9980 XP1024
USP Sun StorEdge 9990 XP12000
USPV Sun StorEdge 9990V XP24000
Sun StorEdge 9985V
USPVM XP20000
NSC55 Sun StorEdge 9985 XP10000
ISC-CHS© Remote Monitoring available for all units
ISC group, 2012

17. ISC-CHS© -Call Home System
 Remote Monitoring &
Maintenance tool Oracle SL8500
 24/7 protection of critical
information systems
 Monitors systems constantly and
notify the ISC-Monitoring center
when assistance is needed
 Daily Heartbeat check
 Remote trouble shooting
 Remote site survey
 Proactive parts and FE dispatch
 Increases the chances of winning
contracts
ISC group, 2012 SL8500 at the ISC Lab

18. STK Silos
• 4410, 9310 & 5510 silo
complete maintenance program
• 4410 to 9310 and 9310 to 5510
upgrades
• Silo decommissioning
• Silo relocation
• LMU critical hard drive cloning
• ISC maintains silos in the USA,
Europe
• Hands on silo training available
at ISC facility in San Diego, CA
L5510 silo assembly at ISC labs
ISC group, 2012

19. Always Available
Joel Chait
Director of Sales
joel.chait@iscgroupllc.com
858 573-8600 Ext 161
619 972-6117 Cell
858-573-6100 Fax
San Diego, CA
USA
ISC group, llc 2010