-INTRODUCTION
-MEANING AND DEFINITION
-NATURE OF DISCIPLINE
-OBJECTIVES
-COMPONENTS OF DISCIPLINE
-DISCIPLINARY ASPECTS
-ORGANISATIONAL DISCIPLINARY LINE
-EMPLOYEE PROBLEM
-IMPORTANCE OF DISCIPLINE
-POSITIVE EMPLOYEE DISCIPLINE
-INDISCIPLINE
-APPROACHES
-HOT STOVE RULE
HOW TO DEAL WITH DISCIPLINARY?
-CONCLUSION
2. HRM
Jithin
Omanakuttan
Introduction
Employee performance and behaviour is expected
to contribute toward the achievement of the
organization's goals and objectives.
When an employee's performance or behaviour is
unsatisfactory, corrective action must be taken.
Corrective action will follow the process of
progressive discipline when the situation is a result
of inappropriate behaviour or unsatisfactory
performance when the employee has the ability to
perform at an acceptable level but chooses not to
do so.
3. HRM
Jithin
Omanakuttan
Meaning &
Definition
Discipline is employee learning that promotes self-
control, dedication, and orderly conduct.
It refers to a condition or attitude, prevailing
among employees, with respect to rules and
regulations in an organization.
Discipline in the broadest sense means
orderliness, the opposite of confusion.
It does not mean a strict and technical observance
of rigid rules and regulations.
It simply means working, cooperating and
behaving in a normal and ordinary way, as any
responsible person would expect an employee
to do.
4. HRM
Jithin
Omanakuttan
Meaning &
Definition
According to Richard D. Calhoon,
“Discipline is the force that prompts
individuals or groups to observe rules,
regulations, standards and procedures
deemed necessary for an organization.”
5. HRM
Jithin
Omanakuttan
Nature of
Discipline
Maintenance of discipline is a prerequisite to
the attainment of maximum productivity.
No amount of pressure can succeed in the long
run unless one is committed to improve or
learn.
True discipline is educational because it
changes the very attitude of the workers
towards their work and workplace. It must,
therefore, be understood that discipline must
be developed from within.
Discipline has to be reformative and not
punitive.
Discipline aim at development rather than
punishing.
6. HRM
Jithin
Omanakuttan
Objectives
To obtain willing acceptance of the rules,
regulations and procedures of an organization so
that organizational goals may be attained.
To impart an element of certainty despite several
difference in informal behaviour patterns and other
related changes in an organization.
To develop among the employees a spirit of
tolerance and a desire to make adjustments.
To give and seek direction and responsibility.
To create an atmosphere of respect for human
personality and human relations.
To increase the working efficiency and morale of
the employees so that their productivity is stepped
up and the cost of production is improved.
9. HRM
Jithin
Omanakuttan
5 Pillars of
Self-
discipline
A - Acceptance
W - Willpower
H - Hard work
I - Industry
P - Persistence
“A WHIP”- since many people associate self
discipline with whipping themselves into shape.
10. HRM
Jithin
Omanakuttan
To be Self-
Disciplined
Get yourself organized
Don’t constantly seek to be entertained
Be on time
Keep your word
Do the most difficult tasks first
Finish what you start
Accept correction
Practice self denial
Welcome responsibility
13. HRM
Jithin
Omanakuttan
Types of
Punishment
Different types of punishment resulting from
various types of omission or misconduct are
as follows:
Oral warnings
Written warnings
Loss of privileges and fines
Punitive suspension
Withholding of increments
Demotion
Termination
16. HRM
Jithin
Omanakuttan
Negative
Aspect
(Punitive
Approach
or
Corrective
Approach)
Employees do not believe in and support
discipline and do not adhere to the rules,
regulations and desired standards of
behaviour.
Disciplinary programme forces and
constraints the employees to obey orders
and function in accordance with set rules
and regulations through warnings, penalties
and other forms of punishment.
This is also autocratic approach as the
subordinates are given no role in
formulating the rules and they are not told
why they are punished.
22. HRM
Jithin
Omanakuttan
Curbs
Problem
Behaviour
The importance of this result is in direct
proportion to the severity of the offense.
Ignoring an employee who is exhibiting
erratic or dangerous behaviour can result in
tragedy; ignoring one who is sowing discord
will lower employee morale and may reduce
productivity over time.
23. HRM
Jithin
Omanakuttan
Protection
Conduct of an employee affects other
employees too.
With a clear and effective employee-
discipline plan in place, employees know
the consequences of their conduct.
This streamlines providing information
about employee behaviour and provides a
sense of security to employees.
25. HRM
Jithin
Omanakuttan
Upholds
Workplace
Standards
Workplace discipline, when consistently and
fairly applied, reinforces the rules you've
established for workplace conduct and
promotes employee morale.
Employees are more likely to respect
workplace rules when they know those
rules will be enforced, thus reducing the
likelihood that disciplinary action will be
needed in the future.
26. HRM
Jithin
Omanakuttan
Helps
Avoid
Lawsuits
Workplace discipline, when used to uphold
your company's discrimination or
harassment policies.
When discrimination or harassment claims
are just, swift disciplinary action can help
reduce the likelihood of costly lawsuits.
27. HRM
Jithin
Omanakuttan
Averts
Bigger
Problems
Later
When workplace discipline is postponed,
either out of a belief that it's a one-time
mistake, or a fear of creating resentment,
the employee often doesn't realize that he's
done something wrong.
Swift correction of problem behaviour
prevents these adverse events.
28. HRM
Jithin
Omanakuttan
Organization’s
Gain
Other than ensuring protection, an effective
employee-discipline code creates a
congenial environment in which employees
can work.
This increases their output, which translates
into increased profit for an organization.
29. HRM
Jithin
Omanakuttan
Positive
Employee
Discipline
Tools for employee discipline are powerful and
must be used only in a positive way.
The Human Resources Department Of The
University Of Oklahoma includes 5
components for positive employee discipline;
Communicating performance expectations
Requirements to employees
Giving oral reminders
Written reminders and disciplinary leave of absence
Termination
The components are in increasing order of
severity.
31. HRM
Jithin
Omanakuttan
Indiscipline
Indiscipline means disorderliness,
insubordination and not following the
rules and regulations of an organization.
The symptoms of indiscipline are change in
the normal behaviour, absenteeism, apathy,
go-slow at work, increase in number and
severity of grievances, persistent and
continuous demand for overtime allowance,
lack of concern for performance, etc.
32. HRM
Jithin
Omanakuttan
Symptoms
of General
Indiscipline
Absence from work
Absenteeism
Abusing customers
Abusive language toward supervisor
Assault and fighting among employees
Causing unsafe working conditions
Damage to or loss of machinery or materials
Dishonesty
Disloyalty to employer (includes competing with
employer, conflict of interest)
Falsifying company records (including time
records, production records)
33. HRM
Jithin
Omanakuttan
Symptoms
of General
Indiscipline
Falsifying employment application
Gambling
Horseplay
Incompetence (including low productivity)
Insubordination
Leaving place of work (including quitting early)
Loafing
Misconduct during a strike
Negligence
Obscene or immoral conduct
34. HRM
Jithin
Omanakuttan
Symptoms
of General
Indiscipline
Participation in a prohibited strike
Possession or use of drugs or intoxicants
Profane or abusive language (not toward
supervisor)
Refusal to accept a job assignment
Refusal to work overtime
Sleeping on the job
Slowdown
Tardiness
Theft Threat to or assault of management
representative
36. HRM
Jithin
Omanakuttan
Positive
discipline
Positive discipline fosters appropriate
behaviour by encouraging employee
participation.
The first step is to lay out clear protocol and ethical
guidelines to ensure your employees fully
understand what you expect. The next step is to
use constructive criticism to instil correct
behaviours.
In “positive” discipline, there is willingness to
comply that comes from the desire to
cooperate in achieving the common goal of the
organisation. The emphasis here is on
cooperative efforts to secure compliance to
organisational norms.
38. HRM
Jithin
Omanakuttan
Progressive
Discipline
The process for correcting single and repeat
episodes of employee failure to comply with rules
and/or to meet specific workplace expectations for
conduct.
Corrections to unacceptable behaviour may be
addressed under this policy or the Performance
Accountability & Commitment Policy, depending on
the individual circumstances and the nature and
extent of correction that is needed.
Progressive Discipline is a step-by-step
process designed to modify unacceptable
employee behaviours, which also allows
for discipline to start at a higher step based on
the severity and circumstances of the situation.
41. HRM
Jithin
Omanakuttan
Dis-
advantages –
Progressive
Discipline
Progressive discipline may result into bitter
relationships between supervisor and
employee.
Supervisor may feel obligated to address
every performance offence and assign an
appropriate punishment to it, even though it
may not be required.
Management may focus only on the
problem employees at the expense of the
good performers, thereby consuming too
much of a manager’s time.
42. HRM
Jithin
Omanakuttan
“ Hot Stove
Rule “
The Hot Stove Rule is a commonly adopted
management principle. It was proposed by
Douglas Murray McGregor in the early 60s.
This principle is an analogy between breaching
company discipline and touching a hot stove.
In the principle, McGregor has illustrated how
an employer can impose disciplinary actions on
its employees without creating the feeling of
resentment or annoyance in them.
The central idea of the principle is that the
rational and effective employee discipline
can be maintained by punishing employees
for breach of discipline in ways similar to
touching a hot stove.
43. HRM
Jithin
Omanakuttan
Contd.
The following rules explains the theory
All individuals must be forewarned that if they
touch the hot stove (i.e., break a rule), they
will be burned (punished or disciplined).
They must know the rule beforehand and be
aware of the punishment
If the individual touches the stoves (i.e.,
breaks a rule), there will be immediate
consequences (getting burned). All discipline
should be administered immediately after rules
are broken.
44. HRM
Jithin
Omanakuttan
Contd.
If the individual touches the stove again, they
will again be burned. Therefore, there is
consistency. Each time, the rule is broken;
there are immediate and consistent
consequences.
If any other individual touches the hot stove,
they will also get burned. Discipline must be
impartial and everyone must be treated in
the same manner if the rule breaking is the
same.
45. HRM
Jithin
Omanakuttan
Contd.
Disciplinary action must be directed
against the act, not against the
person. It must be used by
supervisors as a tool to develop the
employee and the group.
The steps that should be followed are:
46. HRM
Jithin
Omanakuttan
Contd.
Immediate investigation of the offense must be
done to determine the facts.
Previous warning. In labour relations, it is
important that the company policies, rules and
regulations be issued to and explained to all
employees upon induction as part of the orientation
program.
Consistency in the administration of disciplinary
action is highly essential so that employees will
know what to expect as a consequence of an
infraction or violation of the rule or regulation.
Disciplinary action must be impersonal. It should
be institutional.
47. HRM
Jithin
Omanakuttan
Key points
- Hot Stove
Rule
You had a warning – you knew what would
happen if you touched the stove
The penalty was consistent – everyone gets
the same treatment
The penalty is impersonal – a person is
burned not because of who he or she is, but
because the stove was touched
The penalty is not delayed.
So check out the facts first, follow due
process and, if appropriate, apply the discipline as
soon after the event as investigations will allow. If
you fail to be consistent, you may end up getting
your own fingers burnt!
49. HRM
Jithin
Omanakuttan
Conclusion
Discipline means securing consistent behaviour in
accordance with the accepted norms of behaviour.
Discipline means orderliness. It implies the absence of chaos,
irregularity and confusion in the behaviour of workers.
Those employees who observe the rules and standards are
rewarded by praise, by security and often by advancement.
Those who cannot stay in line or measure up to performance
standards are penalised in such a way that they can clearly
learn what acceptable performance and behaviour are.
Discipline should never be used as a show of authority or
power on the supervisor’s part.
Positive discipline aim is to help the individual in moulding his
behaviour and developing him in a corrective and supportive
manner.
Hot Stove Rule is help an employee to understand
organisational rules, policies and regulation.