Part of the 2010 Emerson Exchange, this Social Media and Communities Experts session was given by Jim Cahill on October 1, 2010 in San Antonio, Texas

1. Social Media and CommunitiesPart 1 Jim Cahill – Emerson Mike Tongwarin – Emerson Dr. Paul Maurath – Procter & Gamble

2. Recent Chemical Engineering study

3. What These Searches Can’t Find

4. What is Social Media? “Social media are media for social interaction, using highly accessible and scalable publishing techniques. Social media use web-based technologies to transform and broadcast media monologues into social media dialogues. They support the democratization of knowledge and information and transform people from content consumers to content producers. …A common thread running through all definitions of social media is a blending of technology and social interaction for the co-creation of value.” en.wikipedia.org/wiki/Social_media 4

5.   DELL’s Definition www.slideshare.net/Dell_Inc/three-social-media-steps-for-business 5

6. Expand Your Expertise Network “The value of a telecommunications network is proportional to the square of the number of connected users of the system.” (n2) telecommunications Social users of the system People —Metcalf’s Law

7. An Example of Making Connections

8. Emerson Has Blogs to Make Our Expertise More Findable

9. Many Process Automation Communities Exist for Peer-to-Peer Communications

10. Growing Emerson Brand Participation in Facebook Groups and Fan Pages 10

11. Peer-to-Peer Support for Applications and Issues