1. JESSICA WHALEN
4174 Mountain Valley Road, Axton, VA 24054
Phone: (276) 833-2379  Cell: (276) 224-5296  e-mail: jessicawhalen15@gmail.com
QUALIFICATION SUMMARY:
 Eight years of experience in customer service,includingcustomer relations,cash handling,and pointof saleoperations .
 Take initiativein managingclient relationshipsand developingeffective working relationships with clients.
 Significantexperienceoperatingcomputers and telephones used to better assistcustomers.
 Demonstrate the ability to handlehigh stress environments and deadlines when dealingon the customer’s behalf.
 Experienced in retail,inbound retention, and sales techniques.
 Trained in effective problem solvingand critical thinking, casemanagement, and leadership.
 Possess exceptional written and oral communication skills.
 Proficientin MicrosoftWord,Excel, PowerPoint, and Outlook.
 Type 55 – 60 words per minute.
EXPERIENCE
Administrative Assistant  08/2015 – Present
Patrick Henry Community College  Martinsville, VA
 Co-Supervise student class progress/performanceand maintain attendancerecords.
 Prepare lesson materials, required equipment, and tools
 Maintain computers in classrooms and laboratories,and assiststudents with hardwareand software use
 Requisition and stock teaching materials and supplies
 Type, file, and duplicate materials
 Attend advisory committee meetings and record minutes
 Participate in college promotions and student education events
 Answer phones, take memos, maintain files, send/receive correspondence, and greet students, faculty, and staff
 Acting unofficial Bass Team secretary, taking minutes, sending/receiving correspondence, and help coordinate events
Receptionist  01/2015 – 3/10/2016 – Seasonal Employment
Hill Tax Service  Stuart, VA
 Communicate effectively with each walk-in and call-in client
 Answer phones, take memos, maintain files,send/receivecorrespondence
 Prepare each client’s filefor review with on duty tax preparer and managed all cash payments
 Maintain reception area,lounge, and back room areas for pleasantness
 Superviselobby and greet customers. Directthem to on duty tax preparer
Customer Service Representative  11/2011 – 8/2012
The Results Companies  Stuart, VA
 Utilized individual techniqueas well as company policy in retainingcurrentcustomers
 Cross-sold additional products and services to increaserevenue
 Applied refunds to customers accordingto company guidelines and supervisor approval
 Maintained position in top 5% of call center for retention and sales with TransAmerica company contract
Customer Service Representative  10/2010 – 10/2011
TELvista Incorporated  Danville, VA
 Explained billingto customers callingwith questions and/or concerns
 Calculated and applied credits when needed with supervisor approval accordingto clientguidelines
 Assisted customer’s with troubleshootingmobiledevices and mobiledevice accessories
 Processed saleorders for customers’ mobile devices and accessories viaMetroPCS specific websites
Customer Service Representative  8/2009 – 7/2010
StarTek Incorporated  Collinsville, VA
 Performed guided troubleshooting for customers’ mobile devices and mobile device accessories
 Clarified customers' billing questions
 Processed sale orders for customers’ mobile devices and accessories
 Adjusted customers’ bills in theform of credits based on clientguidelines and company policies

2. JESSICA WHALEN
4174 Mountain Valley Road, Axton, VA 24054
Phone: (276) 833-2379  Cell: (276) 224-5296  e-mail: jessicawhalen15@gmail.com
CERTIFICATIONS:
Internet and Computer Core Certification (IC3)  10/2013
Gold National Career Readiness Certification (NCRC)  10/2013
EDUCATION:
PatrickHenry Community College  Graduation Date: 05/14/2016
Associate in Applied Science in Business Technology Degree: Administrative Support Technology
GPA: 3.782
PatrickHenry Community College  9/2013-11/2013
H.O.P.E. Job Readiness Training Program: Concentration in Customer Relations
Bassett High School
Advanced Studies Diploma
GPA: 3.24
VOLUNTEER WORK:
Intern and Volunteer/ Administrative Assistant  10/2013 – 1/2014
Citizens Against Family Violence  Martinsville, VA
 Created and edited correspondence letter for executive director to be sent to future partner
 Assisted in event planningand acquiringdonations using faceto face consultationsand used gathered data to prepare a
spreadsheet
 Scouted and builtrelationships asnew donors with surroundingcommunity organizations
 Addressed questions from house guests and donors and aided with the needs and requests of house guests and staff
 Organized and made copies of intake forms
 Created, edited, and published flyers usingMicrosoftWord