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Jessica N. Engel
2370 Harvey Rd
New Richmond, OH 45157
E-Mail: JClifton0303@gmail.com
C: 513-240-9080
Professional Summary
Over six years of experience in the insurance industry,main focus on auditing procedures internally, and externally
with lenders. Proficient in auditing/insurance knowledge. (Ameritrac Insurance Tracking System, Fiserv/Risk
Matrix/Mainframe, Escrow/Non-Escrow, Loss Draft, and many others).
 Responsible for auditing communication internally and externally
 Experienced in customer service and processing
 Excellent communication and computer skills; including Excel, PowerPoint, Word, Etc.
 Reliable, as well as excellent attendance records
 Exceptional attention to detail to performquality work
 Hard working, well organized and quick to learn challenging new assignments
 Strong work ethic; willing to do whatever it takes to get the job done
 Dedicated to high quality work, with no supervision
Work Experience
American Modern-Amelia, Ohio 2010-Present
Training Auditor 2014-Present
 Communicate with lenders on a daily basis including Fifth Third Bank, Quicken Loans, Third Federal Savings,
Santander Bank, Country Place Mortgage, Huntington Bank, and more
 Complete a variety of critical assessments: 15+ External Assessments, 24 Internal Lender Support Assessments,
 Audit Ameritrac Insurance System, and produce selected criteria for reports to be reviewed.
 Responsible for thereview and editing of auditing training materials (High Level Documentation) that is used by
lenders and upper management
 Lead role in assisting Fifth Third Bank’s REG AB Audit (Regulation AB) with Barnes Dennig assurance team.
 Review 250+ escrow accounts ensuring that insurance premium was correctly remitted out of escrow, and collecting
supportivedocuments
 Provide training support with back up in QC and feedback
 Created the first training manual for Training Auditing team
Client Service LS2 Loss Draft Representative 2012-2014
 Processed documents, faxes, and Loss Draft checks
 Communicated with customers and contractors on status of repairs
 Ordered and reviewed inspections
 Processed interest on escrow upon completion of a claim taking into consideration of investor rules
 Managed escrow and non-escrow calls and escalated supervisor calls for loss draft, efficiently resolving conflicts
 Processed escrow documents
 Assisted in Quicken Loans assessment reports
 Participated in theBAM (Boosting Associate Morale) Committee, and FOCUS Group to help determine where thecall
centers focus should be

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Claims-Personal Property ContentsExaminer 2010-2012
 Collected and entered data for claims adjusters
 Researched personal items and the replacement cost
 Prepared summary report including total replacement cost estimate for claims adjusters
Little Red School House 2008-2010
Teacher’s Aide 2008-2010
 Worked in Infant and toddler room; encouraging infant and child development
 Prepared, organized, and efficiently cleaned all rooms per opening and closing guidelines
 Communicated effectively with children and their parents enrolled in the program
 Responded consistently to infants needs for food and/or comfort
 Organized each day’s activity to provide a variety of experiences and opportunities that allowed each child to develop
curiosity, problem-solving skills, and creativity
Community Involvement
One Way Church 2014-Current
Youth Staff
 Teaching, encouraging, supporting, and modeling the Christian life to the youth
 Photographer and web designer for theyouth social media pages
West Clermont Dance Company 2007-2009
Dance Choreographerand Assistant
 Lead rehearsals and teaching choreography
 Assisted in backstage performances
 Selected costumes and managed fundraising events and money
 Continued leadership skills from being president of theDance Company my senior year 2007
 Facilitated speeches for meetings with dancers and parents
Education
University of Cincinnati-Clermont 2007-2009
Completed some college
 Two years completed for Social Work and Early Childhood education
Glen Este High School- West Clermont Institute of Performing Arts 2003-2007
High School Diploma
 Majored in dance, minored in art