Benefits of a System Integrator for Vendors and Users

I N F O G R A P H I C S
T E C H N O L O G Y S O L U T I O N S
About Providence Technology Solutions
An affiliate of The HCI Group, a global leader in healthcare IT that provides cost-effective solutions for healthcare IT implementations and ongoing support, Providence Technology
Solutions evolved to develop strategic partnerships outside of healthcare.
Providence Technology Solutions provides staff augmentation and contract resources for customer relationship management (CRM), enterprise resource planning (ERP) and human
capital management (HCM) implementations and training.
A cross-industry presence allows clients in numerous industries to benefit from best practices applied through the consulting and implementation services offered by Providence
Technology Solutions, which it has honed through extensive experience providing high-quality IT solutions. For more information on Providence Technology Solutions’ solutions, go
to www.Providencetechnologysolutions.com, or call 904-512-6451.
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6440 Southpoint Parkway, Suite 300 • Jacksonville Florida, 32216 • (904) 512-6450
www.providencetechnologysolutions.com • info@providencetechnologysolutions.com
SLIDE SHARE:
BENEFITS OF A
SYSTEM INTEGRATOR
FOR VENDORS AND
USERS.
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Software-as-a-service consultants, which vendors commonly call
"system Integrators" or "implementation partners," specialize in
project management, implementation and training for SaaS
applications.
SaaS vendors may bear implementation costs for months, or even
years, before they fully recapture the costs through clients’
fees. This impairs profitability, which can constrict share prices
in the case of publicly held companies or depress valuations for
private firms. Servicing and supporting software
post-implementation is more profitable for vendors.
BENEFITS OF A SYSTEM INTEGRATOR:
Sales could slow. Needlessly long an complicated
implementations led by internal employees may limit a vendor’s
ability to add customers. Vendors have found that time and
resources spent implementing their software could be better
deployed elsewhere, like in product development or sales.
Implementation projects hold the potential to distract SaaS
vendors from what they do best
F O R V E N D O R S, P A R T 1
Better Use of Resources
Provide Specialization
www.theptsteam.com • info@providencetechnologysolutions.com
to www.theptsteam.com, or call 904-512-6450.
Improves Profitability

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A system integrator can provide service and support to the user
before and during go-live. This allows a vendor to focus on
servicing and supporting their software post-implementation.
A vendor knows their product best. Quality implementation
consultants know how to leverage the product for the
customer's benefit. They use software to improve workflows
and processes based on their business knowledge and project
experience.
Outsourcing implementation ensures consistency in delivery.
Vendors can require system integrators to undergo extensive
training. Depending on the vendor, consultants may also be able
to attain advanced training in specific software modules or for
particular project management roles.
Servicing and Support
Leverage The Software
Consistent Delivery

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Product training and certification fees provides additional
revenue for vendors. Vendors commonly charge consultants
hundreds of dollars a day to attend on-site training sessions,
for example.
Vendors can expand their sales force and thus generate
additional revenue, through value-added-reseller relationships
or other system integrator ecosystem mechanisms in which
SaaS consultants help them secure and service clients.
Additional Revenue
Increase Sales

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SaaS specialists take a consultative approach so as to fully understand
a user’s business process and organizational alignment. Then they
make relevant recommendations to ensure optimal use of the
enabling technology.
In assessing the specific needs of companies, functional
departments and individuals within them, SaaS consultants
typically estimate the amount of support resources needed
more accurately than product vendors, who often rely on
one-size- fits-all benchmarks.
Consultants can assist companies in identifying workflow gaps
and resolving the gaps with the SaaS application. They fix the
process and then tailor the technology solution to the new
process.
F O R U S E R S, P A R T 1
Optimal Recommendations
Provide Assistance
Accurate Estimations
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1Unlike a vendor limited by the availability of its internal staff, SaaS
consulting firms can deliver an implementation team commensurate
with the scale and complexity of a company’s projects.
SaaS consultants can provide users with a comprehensive total cost of
ownership by thoroughly assessing integration expenses and
ongoing costs, perhaps more so than a vendor. In addition to
hardware and software expenses, cost of ownership includes
opportunity costs like downtime and lost productivity.
Outsourcing implementation can ensure that a system is built
right the first time, thereby mitigating the need to invest additional
time and dollars. Proper integration with other technology is
also key in enabling users to recoup their investments faster.
Provide Proper Resources
Thorough Cost Assessment
Recoup Investments Faster
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Also, unlike a vendor whose knowledge is confined to their
software, an integration partner brings a broad technology
skill set and varied experience, which allows them to support
the user’s technology team holistically—even after the initial
implementation.
As certified experts with advanced product knowledge, SaaS
consultants can speed adoption among a company's users,
through comprehensive training and targeted support. The
quicker users adopt, the quicker the company reaps its returns
on investment through enhanced efficiency.
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Speed Up Adoption
Provide Holistic Support
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