1.
JERALD JOSEPH. S
Objective
Good experience in Information Technology for more than 19 years. Good at System design &
application setup along with IT-Security & IT Service Management. Possess knowledge in Project
Management and providing excellent Delivery service in challenging environments where customer
service and time factor is a high priority (SLA).
ORGANIZATION DESIGNATION DURATION
Advisory Data Security & Privacy Compliance Lead June -2012 Till Date
IBM India Pvt Ltd
Advisory IT Security Manager – Global Delivery IT May – 2007 – May 2012
Service Delivery Manager – IT Operations. June 2005 – Apr 2007
IT-Security Tower Lead & Business Unit Focal Point June 2003 – May 2005
Sr. Technical Support Engineer. Dec 1998 – May 2003
CMS Computers Ltd. Sr. Customer Support Engineer Dec 1994 – Nov 1998
Accel Automation Pvt. Ltd. Customer Engineer Oct 1993 – Nov 1994
Certifications & Trainings
• Certified Business Continuity Implementer (CBCI)
• Certified Payment card Industry Security Implementer( CPISI)
• Certified Lead Auditor ISO22301
• Certified Lead Auditor for ISO27001
• Business Continuity Certified professional from BCM
• Leader Readiness program in IBM
•
Awards & Recognition:
• IBM Awarded Special Contribution for beyond the Call Duty in 1999.
• Special Award for Customer focus & Appreciation by the Managment in 2000.
• Bravo Award for Customer Satisfaction in the year 2005.
• Bravo Award for Customer Satisfaction in the year 2006.
• Business Delivery Excellence Award in the year 2013.
• GEM Award for Susses full DR ISD Test from the Customer 2014.
• Delivery Excellence Star Award in the year 2014.
Plot # 31, Bhaghwathi Nagar, Selaiyur, Tambaram,
Chennai – 600073.
@: S_Jerald@hotmail.com : (Cell) +91
9940675419

2.
Special Projects
• Consultancy to DR and Business Continuity Management for one of the Global leading Oil
Company.
• ISO 27001 ISMS Control Implementations and Participate ISO ISMS Audit program.
• Identity Management System.
• Security Tools implementation project like RSA , Qualys Guard, NIPS, HIPS etc
• Drive and Implemented Hard disk Data Encryption for all End user systems.
• Re-Engineering & Process Transformation in Tivoli Storage Management.
• Instrumental in setting up the Global Delivery Centre for IBM India in Hyderabad which involved
planning to implementation which was highly appreciated by the management
• Successfully transitioned and conduct Due diligence IT Infrastructure and IT-Security for IBM
acquired companies like Rational , Accentiol etc
• Actively involved in transitioning IT Infrastructure support for IBM accounts from customers like
Siemens, Cranbury, Whirlpool, BILT (Thapar Group). Standard Chartered Bank to enable smooth
service delivery
• SAP Implementation: Involved in SAP Implementation project for Whirlpool account in IBM India
Assignment History
Advisory Data Security Privacy Compliance Lead May 2013 to Till Date.
Managing Project and Programs in the area of IT Security Controls and DR & BCP Governance Project
for Global leading Oil and Gas Company.
Conduct DR ISD Test in the Data centre level and Business Applications Deployment DR test and
conduct the annul DR review and support DR compliance test SOX Control application Compliance
test etc.
Leading Finance IPG Project June-2012 to Apr-2013.
Handled IPG Information Security Project and Responsible for IT Security service Delivery (SOC) for
IPG Project. Implemented and maintain Security Delivery and IT- Security Tools like RSA, Gaurdiam,
HIPS and NIPS, Qualys Guard ,McAfee ePO etc.
Advisory IT Security Manager – Global Delivery IT
IBM India Pvt Ltd. GBS- GD-IT (Hyd & Blr) May 2007 – May-2012
Primary responsibilities include catering to our Business unit IT- infrastructure, IT Security Management,
DR & BCP, New Business Transformation & Project engagements in IT infra, Customer Pre Engagements
audits, IT Security, Data Security Privacy, and Implement ISMS process & Asset management, IT- Service
Delivery Governance for IBM Hyderabad & Bangalore locations
Key Responsibilities
• Engagement support for New Customer requirement in view IT-Security & Infra.
• Managing Client brief and Pre- Engagement audit support.
• Data Security & Privacy on projects.

3.
• Ensuring process compliance guidelines for team; manage quality controls.
• Participating and coordinate audit readiness and GSD331 compliance for delivery.
• Ensuring IBM IT security diary compliance.
• Member of core team involved in Deployment of ISO 27001 ISMS process and also involved in
Internal & External Audit.
• Resource Estimation and Costing for the Projects & preparing the Document of Understanding (DoU)
for new projects.
• Server Management for Common infra server and project management servers and Server Security
Standards (ITCS 104 and ISEC for Project specific Devices.)
• Managing customer relationships ensuring high satisfaction and acting as single point of contact.
• Understand customer requirements and business opportunity/requirements. Managing customer
complaints and ensure quick resolution of customer issues. Regular and timely report service levels
to the client and competency.
• Doing monthly business reviews and feedbacks. Delivery management and process improvement.
Managing service delivery for incident, problem, change and other tasks for team.
• Monitor and report delivery performance metrics of the team.
• Ensuring timely and high quality service delivery and SLA compliance from the team.
• Contingency planning management for team. Ensuring process control and drive improvement.
Service Delivery Manager IT-Operations.
IBM India Pvt Ltd. GBS- GD-IT (Hyd & Blr) June 2005 – Apr 2007
Primary responsibilities as an SDM include Ensuring Compliance with BS25999 & ISO27001 standards’
requirements. Evolve & Implement Policy, Systems & Procedure for Operations, Maintenance, Security
Upgrade and Disaster Recovery of Computer, Communication equipment. IT Risk Management – Laying
down policy, Implementation and Sustained compliance for Information Assets & Operations ensuring
adherence to our Value-system and gaining Client respect.
• Build a team of Competent Technical Resource Persons capable of Deploying, Maintaining &
Updating IT Infrastructure. Managing relationships and providing confidence to Clients on Company’s
preparedness to support their Technology needs.
• Exceptional network & Security infrastructure implementation and management capabilities and
provide interface with respective vendors and TAC.
IT Security Tower Lead & Business Unit Focal Point
IBM India Pvt Ltd. GBS- GD-IT (Hyd & Blr) June 2003 – May 2005
Primary responsibilities as Windows IT Security Tower lead was to take care of Server Security Standard of ITCS
104 for IBM Infrastructure Servers and BU’s Project development Servers. Also responsible for managing the
support team and BU Development servers Delivery Service to the BU projects.
Sr. Technical Support Engineer: Hyd & Pondicherry Dec 1998 – May 2003
As Part of SO Engagement, Provide IT- Facility Management Support to Various Customer Sites like
SIEMENS, Cadbury, BILT, Whirlpool etc.. For all these Account I have conducted DD for my location and
facilitate IT Service Delivery.
Sr. Customer Support Engineer
CMS Computers Ltd. Dec 1994 – Nov 1998

4.
Primary responsibilities as Customer Support Engineer was to support IT Infrastructure for major clients
like HCL, Sanmar Engineering, Citibank, State Bank of India, Ashok Leyland etc
Customer Engineer
Accel Automation Pvt. Ltd Oct 1993 – Nov 1994
Primary responsibilities as Customer Support Engineer was to support IT Infrastructure & tech support for
clients like Sanmar Engineering Corp & Rane Power steering.
Technical Skills Summary
 Operating Systems Windows NT/2000, AIX, Windows 95/98/2000/XP, Novell Netware 4.x
 Mail Applications MS Exchange Server 5.5, CC: Mail and Lotus Domino server 5
 RDBMS SYBASE, DB2
 Backup Software Arc serve for NetWare, Veritas Backup Executive for Windows.
 Network AT & T certified structured cabling, Cisco Routers, Switches etc
 Others Mainframe Client Software Client access 400, Imaging software’s & Project
tools like Project Management Office (PMO) MS Project, MS office, Visio
Professional, Acrobat 5.0 etc.
PERSONAL MINUTIAE
Educational Qualification
• 3 year Diploma in Computer Science & Engineering - Board of Technical Education, Chennai.
Personal Details
• Date Of Birth: 27th
August 1969
• Marital Status: Married
• Passport Number: H2899598 (Valid till 19th
March 2019)