1. Jennifer Lude
Customer Care Associate
Newport, KY 41071
Jennifer.Lude@gmail.com - 8594666216
Specializing in E-Commerce and Online Customer Support. Incredibly adaptable and can handle a large variety
of tasks or duties. Great multi-tasker. And also offer great phone customer service.
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Care Associate
Blair Technology Group - Covington, KY - January 2016 to Present
Provide excellent customer service to improve business performance. Greet, address and thank customers in
friendly and professional manner Online and over the phone. Answer phone in a timely and friendly manner.
Understand customer requirements so as to provide appropriate clarifications and solutions. Route and direct
customer requests to appropriate personnel. Work within various teams to ensure outstanding customer
service. Maintain broad knowledge of customer products and services. Work with our vendors directly to assure
customer's needs are met across all of our venues. Deliver prompt and professional solutions for customer
inquires via direct contact, phone, email, online chat etc. Maintain and update customer documentation as
needed. Process and track customer claims to ensure claims are resolved timely.
Front End Manager
Madiera Dry Cleaners - Cincinnati, OH - October 2007 to August 2015
Responsible for day-to-day front end operations to include personnel management, scheduling, budgeting, and
operating efficiency. Responsible for being excellent in customer service to internal and external customers.
Resolved financial as well as customer relation problems throughout department daily. Resolved specified
customer issues in while generating efficiency by controlling inventory through verifying customer request.
Operated and maintained a cash drawer. Created and maintained customer database. Assisted owner of the
company with requested tasks and errands.
Assistant Manager
KB Toy Outlet - Newport, KY - October 2004 to August 2006
Provided exemplary customer service to all patrons. Operations - Counting all opening and closing registers,
entering all daily sales reports and goals. Trained, managed and supervised a team of up to six employees.
Scheduled employee work hours, resolved conflicts as well as assisted them with their professional growth.
Key point of contact for any inquiries, complaints, and customer service issues. Unloaded shipments, priced
inventory, and faced products on shelves. Team Detailed Display Arrangements - Change and move displays
according perimeter pack provided by corporate headquarters, making sure that signage is in place and cellos
are made for easy gift giving. Made daily bank deposits and processed corresponding data entry/paperwork.
EDUCATION
Psychology
University of Cincinnati - Cincinnati, OH
January 2007 to June 2009

2. Diploma in General Studies
Highlands High School - Fort Thomas, KY
2002 to 2006
SKILLS
Word (10+ years), Typing (10+ years), PC (10+ years), Google Docs (7 years), Phones (10+ years),
Customer Service (10+ years), Word Processing (10+ years), Cashier (10+ years), Retail (6 years), Internet
Research (10+ years), E-Commerce (2 years)
ADDITIONAL INFORMATION
SKILLS
-Microsoft Office (Word and Excel primarily)
-Types 112WPM
-Very patient and adaptable.
-Highly empathetic and top notch communication (written and verbal) & listening (read and heard) abilities
-Goes above and beyond expectations.
-Great organizational skills
-Reliable team player