1. Contact Me:
637 Sydney Ave
Loves Park, IL 61111
Phone: 815-708-2064
Email: swan1084@gmail.com
Web: https://www.linkedin.com/pub/jennifer-johnson/100/111/698
Jennifer Johnson
637 Sydney Ave
Loves Park, IL 61111
Jennifer
Johnson
Human Services
Professional
JENNIFER JOHNSON
ChildCareAssistanceProgram(CCAP)
CaseManager/EligibilitySpecialist

2. Table of Contents
Leadership Skills................................................................................................... 1
Character & Values ............................................................................................... 2
Character & Values Cont. .................................................................................... 3
Aspirations ............................................................................................................. 4
Assets ....................................................................................................................... 5
The Assets I Will Bring to Your Organization
I am an exceptional listener and communicator who effectively
conveysinformation both verbally and in writing.
I use analytical thinking skills and demonstrate a talent for
identifying, scrutinizing, improving, and streamlining complex
workprocesses.
I am computer literate withextensive softwareproficiency
covering a wide range of applications and database systems.
I am a flexible team player who thrives in environments requiring
the ability to effectively prioritize and juggle multiple work
related tasks.
I have unsurpassed interpersonal skills to build relationships
within the organization and community.
Personable professional whose strengths include cultural
sensitivity and an ability to build rapport within the diverse
multicultural population.
I am a results-driven achiever with exemplary planning and
organizational skills, along with a high degree of detail
orientation.
I am an innovative problem-solver whocan generate workable
solutions and resolve complaints.
I am dependable and responsible contributor committed to
excellence and success.
I am an enthusiastic, knowledge-hungry learner, eager to meet
challenges and quickly assimilates to new concepts.
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3. Aspirations
“We’rehere to put a dent in the
universe.”-SteveJobs
 After earning my Bachelor’s Degree in Human Services I will
be looking for another employment opportunity in the Human
Services Field.
 I will continue to enhance my human service skills, talents
and abilities through professional trainings, education, and
professional experience.
 I will gain professional relationships with other organization
members in order to have knowledge and understanding of
organizational policies and procedures of programs in the
community.
 I will help organizations identify service delivery issues and
help organizations build collaborative relationships with other
community organizations that have been successfulin their
service delivery and program outcomes.
 I will assist organizations in finding resources to train staff in
new program strategies to provide effective and efficient
services to the community they serve.
 I hope to one day utilize existing community resources to
work collaboratively together to provide self-sufficiency
training and skills to community members to eliminate
dependency on welfare and promote job growth in our
community.
Leadership Skills
Leadership Skill 1
Through my education at Judson University
and my professional experience at the YWCA
as a human services professional I have
learned that I possess leadership skills to
identify service delivery issues, develop a
plan to resolve the issue, and empower staff
to keep morale up to provide effective and
efficient service delivery to the community
we serve.
Leadership Skill 2
The leadership skills I have identified are
that I am a big picture person, I am
competent in program policies and
procedures of the organization, I have
established trust with staff, I empower staff
to stay motivated in providing effective
service delivery, I have a sense of humor and
think positive to set a good example, I adapt
to changes quickly, and I am an effective
communicator in writing and in person.
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4. Characteristics & Values
Training and Knowledge
My education at Judson University has
enhanced my talents, abilities and skills as a
Human Service Professional. I do receive 15
hours of mandated training through my
employer in customer service, professional
etiquette, cultural diversity, effective
communication, time management, etc.
Empathy
In order to be an effective human service
professional I must possess the ability to put
myself in the shoes of the population I serve.
I have compassion for those who are
struggling to overcome obstacles of self-
sufficiency and if I can provide assistance to
overcome those obstacles I will.
Organization
I am very organized in my office area.
Everything I need is filed in a specific place
and is easily accessible when needed to
provide effective and efficient service
delivery.
Characteristics & Values
Respect for Diversity
Every client who enters the organization is
treated with dignity and respect. As a human
service professional I have learned about the
values and culture of my clients. I have
professional and personal experience in
working with various age groups, various
religious affiliations, various socioeconomic
classes, various sexual orientation, those who
are disabled, and various ethnicities.
Ethical and Responsible
The decisions I make as a Human Service
Professional are based on the policies and
procedures of the organization. I also take
into consideration what is in the best
interest of the client’s well-being. I hold
myself accountable to comply with program
outcomes and due dates assigned to get
tasks done. If an error has occurred I take
accountability and fix it immediately.
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