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A New Era
of Digital
Performance
Management
Performance Consultant, SOASTA
bentan84
Ben Tan
“In 2016 CX will be among the top ten critical
factors determining who will win and who fail in
the age of the customer”
“...
•
•
• …
•
•
• …
•
•
• …
Speed is a feeling not a metric
Why are we impatient?
How Much is a Second Worth?
1% increase in sales 0.2% in searches 2% Conversions
$680 Million $45 Million Ad Rev $244 Mill...
What does a 1
second delay
mean?
What’s your performance
sweet spot?
Technology Stack becoming more
complex
What is DPM?
What’s the real performance outcome
Predictive analytics help to show you “What if”
Scenarios
Scale, Speed, Agility
Test Your Strength
www.soasta.com/cpi
Free Download*
http://info.
soasta.
com/ConversionI
mpactScore.html
Questions?
A New Era of Digital Performance Management
A New Era of Digital Performance Management
A New Era of Digital Performance Management
A New Era of Digital Performance Management
A New Era of Digital Performance Management
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A New Era of Digital Performance Management

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Join SOASTA to learn why Digital Performance Management is crucial for the success of your business in today’s hyper-connected world. We'll discuss what Digital Performance Management is and what the benefits to adopting a Digital Performance Strategy can yield for your business.

Veröffentlicht in: Technologie
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A New Era of Digital Performance Management

  1. 1. A New Era of Digital Performance Management
  2. 2. Performance Consultant, SOASTA bentan84 Ben Tan
  3. 3. “In 2016 CX will be among the top ten critical factors determining who will win and who fail in the age of the customer” “In 2016, 89% of companies will primarily compete on the basis of customer experience”
  4. 4. • • • … • • • … • • • …
  5. 5. Speed is a feeling not a metric
  6. 6. Why are we impatient?
  7. 7. How Much is a Second Worth? 1% increase in sales 0.2% in searches 2% Conversions $680 Million $45 Million Ad Rev $244 Million
  8. 8. What does a 1 second delay mean?
  9. 9. What’s your performance sweet spot?
  10. 10. Technology Stack becoming more complex
  11. 11. What is DPM?
  12. 12. What’s the real performance outcome
  13. 13. Predictive analytics help to show you “What if” Scenarios
  14. 14. Scale, Speed, Agility
  15. 15. Test Your Strength www.soasta.com/cpi
  16. 16. Free Download* http://info. soasta. com/ConversionI mpactScore.html
  17. 17. Questions?

×