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Introduction to microsoft teams app templates

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Introduction to microsoft teams app templates

  2. 2. Jenkins NS Office Development MVP | MCT | Solution Architect | International Speaker 16+ Years of experience Microsoft Teams, Power Platform and SPFx Specialist International Speaker | Blogger | Trainer SPS Bangalore Organizer aOS Ambassador @jenkinsns https://www.facebook.com/msteamsinfo in/jenkinsns jenkinsns@gmail.com http://www.jenkinsblogs.com jenkinsns https://www.facebook.com/spfxinfo/ https://www.youtube.com/user/jenkinsns
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  7. 7. Microsoft Teams The fastest growing business application in Microsoft history 13M+ daily active users and 19M+ weekly active users 13M+ More than 500,000 organizations use Teams 500,000+ 91 Fortune 100 companies use Teams 91% In 181 markets with support for 53 languages and growing 53+ Over 200 organizations have 10,000 or more active users 10,000+
  8. 8. Microsoft Teams Platform build experiences that people love Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize& extend with 3rd party apps, processes, and developer tools Work with confidence enterprise level security, compliance, and manageability Gain context without switching context Meet your people where they are Tailor your teamwork
  9. 9. Apps In Teams 1st Party Apps  Developed by Microsoft  Office 365 or Office workloads  Enable better together scenarios 3rd Party Apps  Not built by Microsoft  Popular work applications  Enabled in central location Custom Apps  Built by your organization  Custom for business needs  Accessible by users in Teams
  11. 11. App Templates for Custom Company Apps Plug n Play Experiences Community-driven, pre-built Teams apps for common line-of-business scenarios. Minimal configuration needed and no coding required. One-Click Deployment Secure, Configurable & Extensible Full Catalog: https://aka.ms/TeamsAppTemplates List Search Company Communicator FAQ Plus Icebreaker Custom Stickers Meeting Room Bot HR Support Scrum bot Celebration Bot
  12. 12. Contoso HR Support Contoso HR Support Tell me about Diversity/Inclusion at Contoso? Here’s what I found: HR Support Bot A bot for corporate HR teams to answer commonly asked employee questions and provide support.
  13. 13. Welcome cards that tells the employees at Contoso about what the bot can do A dedicated tab that contains entry points to commonly accessed SharePoint/other sites for HR tasks. Contoso HR Support Contoso HR Support
  14. 14. The bot responds with an answer if it is contained in the knowledgebase User can ask questions to the bot. The bot is built on top of Microsoft QnA Maker tool and leverages natural language understanding. The user can click on Ask an Expert if they want additional support The user can submit general feedback about the app or the question/answer in particular What is our benefits policy? Your benefits are determined by the options you chose during open enrollment. Follow this link to check your benefits enrollment and policy details. Contoso HR Support Contoso HR Support
  15. 15. The employee can request expert support as needed. Contoso HR Support I referred a friend and he joined Contoso. However, I still haven’t received my referral bonus. Contoso HR Support
  16. 16. Contoso HR Experts Team: Where bot posts notifications on employee ‘ask an expert’ queries. The bot posts a real-time notification to the Experts Team. Expert Team can perform light-weight ticketing operations on the incoming requests – such as assign, close, reopen. The bot maintains an audit trail of all actions, so the entire team is on the same page.Any one of the experts can provide instant help through chat at the click of a button. Yashraj Mungale is requesting support. Employee referral I referred a friend and he joined Contoso…. Contoso HR Support
  17. 17. Opens the underlying SharePoint site/website for additional details. The bot intelligently surfaces information when certain tags match the commonly referred HR links and drives awareness towards Contoso’s existing investments in knowledge management. For example, here the question matches the tag ‘diversity and inclusion’ for which there is an existing SharePoint site for additional details. Contoso HR Support Contoso HR Support Tell me about Diversity/Inclusion at Contoso? Here’s what I found:
  18. 18. Frequently accessed HR links provide a useful quick access entry point to employees from within Teams itself to existing SharePoint sites/intranet websites. On click, the article referred by the tile will open in a browser. Contoso HR Support Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore.
  19. 19. FAQ Plus – A simple FAQ bot that brings a human in the loop Teams Adoption Answer common employee questions about your Teams deployment New Product Rollout Answer employee questions on any new initiatives and create an immediate feedback loop with the support teams Lightweight helpdesk Create lightweight helpdesk + FAQ apps for common line of business scenarios such as HR, Marketing, Operations
  20. 20. Company Communicator – Send targeted communication to employees on Teams Teams Adoption Send users proactive communication on rollout of Teams Company Announcements Modernize dissemination and consumption of employee announcements Modern Learning and Development Modernize how employees receive and consume learning and development content
  21. 21. List Search – Search and share items within SharePoint List Customer Tracking Customer tracking, issue tracking. Bug tracking Searching, sharing and Collaborating on software bugs Company glossary Searching and sharing common company acronyms
  22. 22. Icebreaker – Modern Employee Engagement Conference communities CS Ready Las Vegas 2019 (1,000+ CSMs/CSAs meeting new person everyday) New employee/intern cohorts Icebreaker @ Microsoft Worldwide Commercial Business Interns (50+ interns) Employee communities Women in CSU @ Microsoft (300+ women in CSU)
  23. 23. Key Resources https://aka.ms/teamsapptemplates Contains overview of all available app templates, along with links to GitHub repos GitHub Repos direct link: Icebreaker bot List Search Custom Stickers Blogs: FAQ Plus - Modernize employee experience with this no-code chatbot in Teams Geekwire – Coverage on Icebreaker bot OnMicrosoft – Coverage on Icebreaker bot Icebreaker Blog – Assisted happenstance to strengthen your company culture
  24. 24. FAQs Are these apps secure?  The app templates conform to recommended best practices around security and infrastructure, and all community submitted changes to them are reviewed to ensure continued conformance. What would it take to take these apps and deploy them in my tenant?  All App Templates come with detailed deployment instructions and take minutes to set up. You don’t require a developer to deploy and use these app templates out of the box. Can everyone deploy these app templates?  Typically, organizations have their own review processes to upload an app to their internal catalog. Anyone with these permissions can deploy these apps. Do these apps cost anything?  These app templates are free to use as they are open-sourced. They may incur Azure consumption charges but there are free trials available.
  25. 25. Demo