1. JEFFERY A. SEELEY
1235-1 Indian Ridge Rd., Johnson City, TN 37604 423-312-1956 jeff.a.seeley@gmail.com● ●
COMPUTER NETWORK SPECIALIST
SUMMARY
A dynamic and dependable IT Technician with a B.S. in Computing – Information Technology concentration, offering over five
years’ hands-on experience providing end-user support for hardware and software issues. Demonstrated ability to master new
skills and adapt to new technologies, with a strong desire to continue learning and gaining knowledge in the ever-changing IT field.
CORE COMPETENCIES – TECHNICAL TRAINING - EXPERIENCE
 CCNA Exploration
Courses
• Networking Fundamentals, Routing Protocols, Switching and Wireless, Accessing the WAN.
• 150 hours hands-on constructing mini-networks, configuring Cisco routers & switches.
• Advanced LAN switching design, configuring VLANs, and switching protocols: stp & vtp.
 Windows Server
2008
• Used virtualization software to install and configure various Windows servers (Writeable Domain
Controller, Read-Only Domain Controller, and Server Core installations).
• Implemented Active Directory forest as a single-domain environment.
• Deployed several servers as domain controllers; configure file/print services, Routing and Remote
Access, and configuration/management of DNS and DHCP servers.
• Application server & roles: Web server/configure IIS7, FTP server, Terminal server/ RemoteApp/
Terminal Services Web Access. Clustering: Terminal Services Server Farm/Failover Cluster.
 Database
Management
• Client interface and application of database development lifecycle & application within Visual Studio
C# Windows Forms with Oracle add-in for user interaction with a SQL database management
system. Oracle 11g-SQL developer-MySQL.
 Information
Security:
• Hands on labs included penetration testing, Anti-virus evasion tactics, Firewall exploitation, Buffer
Overflow exploits, SQL Injection, and Website hacking.
 Software &
Languages:
• Microsoft Office (Word, Excel, PowerPoint, Access) HTML/CSS, ASP.net C#, PHP, Java, Visual Basic
2010, C++, VMware workstation 10, Windows OS, Linux, Ubuntu, IOS, TeamViewer.
PROFESSIONAL EXPERIENCE
Sr Engineer HNS ● Worldwide TechServices | Blountville, TN Territory 03/2015 – Present
• Daily monitoring of assigned service calls to ensure timely completion, meeting or exceeding customer's SLA as
established by SDO. (HughesNet, Dell, IBM/Lenovo, HP)
• Providing quality customer service and support for designated equipment.
• Responsible for ensuring on-going maintenance and development of positive relationships with all business partners and
clients.
• Perform network management services onsite through troubleshooting, problem determination, and restoration of
client's DSL or HughesNet satellite internet service within the customer's SLA.
• Escalate any problems onsite to appropriate next level of support when necessary.
• Participate in geographic weekly stand-by rotations which may require call out work during off hours including evenings
and early mornings.
• Certified Service Provider onsite repair for Consumer/Enterprise products (HughesNet, Dell, IBM, and HP).
• Maintain all required OEM Certifications.
Computer User Support Specialist ● ETSU Office of Info. Technology | Johnson City, TN 08/2012 – 12/2014
• Perform software related support, maintenance, and repair on student laptops (OS installation/virus removal).
• Provide support to student body for ETSU domain and email account username/password issues.
Computer Support Specialist ● Capstone Project, ETSU User Services | Johnson City, TN 09/2014 – 12/2014
• Provide technical support and troubleshoot/repair service for all campus computer equipment and printers.
• Work with OIT analysts installing new equipment and imaging hard drives using Ghost software.

2. 2
Helpdesk User Support ● WSCC Information & Educational Technologies | Morristown, TN 04/2010 – 07/2010
• Explain complex processes in easy-to-understand terms for providing end-user support.
• Assist IET technicians staging new equipment installs and campus service calls for faculty.
EDUCATION
B.S. - Information Technology ● East Tennessee State University, Johnson City, TN
Magna Cum Laude (3.67)
12/201
4
A.A.S. - Networking & Computer Science ● Walters State Comm College, Morristown, TN 5/2012