1. JEFFREY GRESSO
602 WOODCASTLE DR. , GARLAND, TX 75040, 214-695-6215, JGRESSO@GMAIL.COM
SUMMARY
Senior IT/Telecommunications Manager experienced in management of large National and International voice and data projects. S killed in
project and change management, and experienced in coordinating cross-functional groups. Able to adapt to rapidly changing industry standards.
Champion of process improvement, and able to take projects from concept to implementation.
EXPERIENCE
2003 TO PRESENT AT&T Dallas, TX
SR. SPECIALIST, IT CHANGE MANAGEMENT
 Facilitated the planning, coordination, monitoring and communication of change within AT&T
 Provided governance and oversight of the Change Management process and tools using ITIL based, standardized methods and
procedures
 Developed and maintained Methods & Procedures documentation
 Committee member of the Change Management Governance team
 Performed compliance auditing on all outages caused by change. Enforced remediation steps for process violations in accorda nce to SOX
and internal audit standards
 Produced metrics used in evaluating process failures and successes
 Functioned as SME for multiple tools, including BMC Remedy and Configuration Management Database
 Gathered requirements for tool enhancements and project managed development resources to implement enhancements. Documented
Use Cases and performed User Acceptance testing
 Delivered scheduled and ad-hoc user training on processes and tool usage
2002 TO 2003 AT&T Dallas, TX
IMPLEMENTATION DELIVERY MANAGER
 Directed multiple teams to deliver IT hardware implementation projects into multiple datacenters
 Responsible for budget control, material ordering and planning, scheduling, design control and approval, hardware installs, database
builds, network connections, documentation and administrative functions
 Managed multiple medium to large projects with consistent on-time delivery and quality results
 Organized and published final design documents
2001 TO 2002 AT&T Richardson, TX
SR. BUSINESS ANALYST
 Documented business requirements and facilitated client and development approvals
 Performed document walk-throughs with client
 Obtained test numbers and network connectivity for development team
 Developed test cases for Development and QA testing. Ensured all testing was completed and client approval obtained
 Provided training for other Business Analysts on project tracking, documentation standards, and test case development
2000 TO 2001 Allied Riser Communications Richardson, TX
SR. PROJECT MANAGER, TECHNICAL PROJECT MANAGEMENT
 Project managed activities that supported Product and Network Engineering in implementing new products, services, and infrast ructure
requirements
 Managed implementation from the requirements stage, through design, testing, and hand-off
 Developed and managed detailed schedules, project plans, cost estimates, project budgets, and management status reports
 Accelerated implementation timeframes and greatly reduced unprofitable projects. Projects ranged from simple offnet connectiv ity, to
multi-site VPN with firewall, to wireless and free space optics, to IP telephony (VoIP)
1997 TO 2000 MCI WorldCom Richardson, TX
PROGRAM MANAGER, NETWORK PRODUCT PLANNING & IMPLEMENTATION
 Program managed implementation of new data products and services with special attention on Private Line services. Projects had a
combined annual revenue of approximately $3 billion
 Spearheaded all marketing, product development, network management/restoration, field operations, technical and customer supp ort,
and network surveillance issues
 Ensured new products and feature enhancements had viable operational support structures prior to release

2.  Determined training needs, additional personnel requirements, and new or upgraded equipment needs
 Implemented enhancements for service inquiry and trouble ticketing systems as necessary. Compiled and drove funding requirements
 Created and maintained User Guides and Operations and Maintenance manuals that included everything from product overview to order
entry/provisioning to trouble handling
1997 TO 1999 MCI WorldCom Richardson, TX
TEAM LEAD, TRANSMISSION MONITOR & CONTROL FUTURE EQUIPMENT
 Supervised the daily operations of engineering team, and various groups that deployed new monitoring and control technology f or access
and transport equipment
 Developed alarming architectures for xDSL equipment and Digital Loop Carriers
 Coordinated closely with vendors and the lab to ensure products were compliant with MCI WorldCom standards, and determined best use
of the equipment
 Coordinated groups involved in deploying new network equipment, to include channel banks, Digital Loop Carriers, xDSL, unbund led co-
locations, product upgrades, and more
 Created in depth cost analysis and studies comparing existing equipment to future equipment and presented analysis to management
 Provided training for the Transmission Support and Field Operations groups
1996 TO 1997 U.S. Army Various locations
NETWORK OPERATIONS CENTER SUPERVISOR
 Supervised daily work assignments of the team's technicians
 Performed diagnostics on Ethernet/LAN, and digital telephone network
 Provided critical system reliability data and graphical representation of networks
 Developed training curriculum and was selected as lead instructor for Senior Officers
1991 TO 1996 U.S. Army Various locations
SWITCHING SYSTEMS TECHNICIAN
 Installed, operated, and maintained the GTE switch in the PBX or Central Office mode (Similar to NORTEL Meridian 1)
 Provided packet switching, Ethernet/LAN network, and analog/digital telephone services
 Provided 99% reliability rating for all analog and digital subscribers
EDUCATION
1986-1988 Video Technical Institute Dallas, TX
ASSOC. OF APPLIED SCIENCE, VIDEO PRODUCTION
 Honor Graduate, Alpha Beta Kappa National Honor Society
 Minor in Electrical Engineering
CERTIFICATIONS
Certified Project Manager (CPM), Project Management Leadership Group
AWARDS
 2016 President’s Volunteer Service Award, Gold Level
 2015 President’s Volunteer Service Award, Gold Level
 2014 President’s Volunteer Service Award, Gold Level
 1998 Senior Airman of the Year, Texas Air National Guard
COMPUTER SKILLS
MS Project, MS Office Suite, MS Windows, Visio, Sharepoint