1. COSTA Mental Framework
What
How
Where Engagement Delivery Capability Coordination Direction Risk Control
Service Delivery Capability Organizational Governance Compliance
channels routings places position places places
Management
When
Service Activity Capability Direction Audit
cycles &
availability availability availability availability availability
events
Service Activity Capability Management Engagement Reporting
Who
actors actors actors actors actors actors
Management Governance Conformance
Client Operational Capability
Why
information principles principles
classification classification classifications
classification classification classification
Client Organization Stakeholder
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2. Business systems overview COSTA Architectures
SImS Model
Design Process