1. Jeannie Geiger
Sales & Customer Service Specialist
Oklahoma City, OK 73162
email@example.com - 580-585-9118
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future
business growth. Customer loyalty is always impacted when you employ the right service retail professional
to represent you when assisting your valued customers. My long term experience in the service industry has
taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all
types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as
well as spreading the word of your business through these loyal patrons is of the utmost importance in every
company. Positioning a company for better exposure and greater marketability is a task that I have performed
with success many times.
I responded to customer calls and inquiries regarding product orders,skilled at anticipating and resolving
problems, appropriately exercising independent judgment,ability to work in a fast paced, highly collaborative
environment, multi task and participate in team based planning process,received customer service excellency
award,hardworking,learn fast,very outgoing,delivered world class customer service and built customer loyalty
and exercised strong interpersonal communication skills with customers and department personnel, data entry,
all the windows components, word, excel, open office org, very computer literate, strong sales skills,highly
motivated and dependable.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Thank you for your time and consideration.
Authorized to work in the US for any employer
Administrative Assistant/Receptionist and Scheduling Manager
Dave's Appliance - Commerce, TX - March 2013 to August 2015
Provided all scheduling needs. Answered the phones. Greeted customers. I handled all the incoming and
outgoing emails for customers and business's. Invoicing, account ledgers, all billing. Performed all advertising
and marketing campaigns. Inventory, handled 4 different business's with one phone system for all. Answered
all customer service inquires. Completed all data entry on a daily basis. I was the scheduling and dispatching
manager. I made the schedules for all the techs each day. All office duties.
I started out at $8.80 and hour just answering the phone and doing advertising. With in my first year I was
up to $12.50 an hour with additional daily duties as needed. I was a big asset to the company because of
my office skills which included the dispatching of service trucks to the scheduled homes per each tech on a
daily basis. I loved this job!
2. Scheduling and dispatching, costumer service, sales, good phone etc., billing, filing, advertising, marketing,
emails, looked up parts for customers, data entry, accounts receivable, dealt with warranty companies,
manager, receptionist, secretarial & administrative assistance.
Telemarketer/Appointment Setter (work from home)
Direct Connect - Work at Home - October 2011 to February 2013
Outbound cold calling to set up appointments to businesses. Worked with a system dialer I was self supervised.
Took notes and followed up with each one. Self supervised. Attended meetings once a week with a supervisor
to be updated and answer questions for others.
Classified Ad Sales Representative
The Herald Banner Publications - Greenville, TX - October 2009 to February 2011
Representative Ad Consultant and provided customer service on the phone and in person, customers consult
with me for the creation of their ads. Performed sales & up sells.
Provided all office duties .
Performed many functions such as data entry, emailing, faxing, creating, called on business's to fill ad space,
taking & making phone calls, also sales were a very important part of my job as well as calling on a current
customers, previous customers and new customers.
Handled customer and business inquires. Multitasking & ability to meet deadlines daily were a huge part of
Babytobee.com - Work at Home - July 2006 to July 2007
Provided customer service, made outbound calls & took inbound calls, verified all data, entered data and
updated as needed and performed up sells..
Property Management Assistant
Sheryl Smith - Ardmore, OK - September 2003 to July 2007
Ran credit checks & back ground checks on perspective tenants, cleaned the properties, showed the units,
filed and prepared all forms and contracts, prepared advertisement in paper and handled all inquires regarding
Sales and Service Specialist
1800flowers.com - Ardmore, OK - December 2004 to July 2006
Provided customers with efficent service as a gift advisor, responded to customer inquiries, requests and
resolved issues efficiently and professionally, handled escalated calls for others while mentoring on the floor,
inbound and outbound calls, performed data entry to each account, tracked orders,team coordinator.
Provided training for new agents Sent faxes and business emails, helped customers in all areas, handled 3
other brands of business, up sold, negotiated a lot, responded to customer inquires threw email and return
Was efficient in handling an issue and got along well with all of my team mates. I was the 3rd top sales person
of over 500 sales agents.
High School Diploma in General
Dale High School - Dale, OK
Customer Service, Sales, Office Duties, Telephone Etc, Internet Savvy, Internet Marketer, Communication
Skills and much more
Extensive experience in dealing with customer service in many different situations, hard worker,
caring, self-starter, people oriented, enjoy working directly with customers and the general public via phone
or in person.