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CURRICULUM VITAE
JAYNE DOLLOWAY M.A, BA (HONS), M.CIPD
Personal Summary
Highly qualified and experienced HR professional now operating on a fully freelance basis
after 25 years in NHS. Acclaimed performance management trainer, change management
facilitator and mediator. Diplomatic, practical, discreet and flexible with excellent
communication skills - able to work at all levels of organisations and to achieve results.
Available for short to medium term part time assignments, bespoke training design and
delivery and one-off projects.
Areas of Expertise
All aspects of HR Business Partnering. Highly focused upon optimum use and development
of workforce resource. Contracts of employment, policy research and preparation, job design
and evaluation, appraisal and performance management, discipline, grievance and appeals
panel member and chairperson, investigation, mediation, negotiation and consultation,
employee relations, TUPE transfers, sickness absence management, training design and
delivery.
Current Work
Current projects include a project to facilitate, design and deliver short HR Skills training
workshops to first line supervisors or managers. Examples include safer recruitment and
selection and HR risk management.
HR casework and projects for small to medium sized businesses including complete HR
audit or system installations for clients undergoing relocation.
Collaborative work with Health & Safety/Quality Consultant to design and provide a joint
HR/H&S low risk/high compliance audit tool for use by small to medium employers.
HR advice and support to clients seeking ISO 9001: 2015 quality systems accreditation.
Professional Associate to the Lancashire and South Cumbria Local Medical Committees-
working with under-performing or vulnerable GP Practices.

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Education and Training
Sir Wilfrid Martineau School, Birmingham 1982 9 O levels
1984 4 A levels
University of Kent at Canterbury 1987 BA Hons Degree (2:2) in Industrial
Relations (Politics & Government)
Wigan College of Technology 1990 Chartered Member of Institute of
Personnel and Development (NHS part-funded)
University of Keele, Staffordshire 1997 Masters Degree (with Merit) in Industrial
Relations and Human Resource Management
(NHS funded)
I regularly attended NHS and external update courses in all aspects of management learning
including ACAS Mediation, mandatory training, and health and safety. I continually update
my knowledge and learning (for example by taking a course in social media) and I am now
considering a Train the Trainer qualification to validate my practical experience in this field.
Employment History
Optimum Quality Consultants Ltd. 2014 - HR/Quality Consultant
Working alongside a Quality/H&S Consultant to provide a high quality service to clients
seeking ISO 9001:2015 accreditation
Lancashire Commissioning Support Unit 2013-2014 HR Manager
Transferred under TUPE to operational HR Manager post in a central Unit providing back
office support to CSU and 8 Clinical Commissioning Groups.
Commended for design and delivery of HR Policy workshops to Managers.
Achieved 25 years’ service in NHS. Volunteered for compulsory redundancy 30 June 2014.
Blackburn PCT 2004-2013 Primary Care HR Consultant /HR Business Partner
Appointed to full time HR post. Further developed HR service to GP Practices and expanded
it to Dental Primary Care Contractors. Management Trainer for Practice Managers and GPs
with regular commendations for work from client Practices. Created comprehensive HR
resource database and HR newsletter service for Practices to access.
Part of change management team responsible for managing TUPE transfer of GP staff as
NHS restructured primary care services. Forged strong working links with Lancashire and
Cumbria Local Medical Committee (GP body).
Project managed a successful Skills Competency Audit of 200 PCT staff being undertaken
by an external team of management consultants.
Seconded for 12 months at own request to a line manager operational role to enhance
operational credibility beyond the HR remit.

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Returned to HR and became Business Partner for the PCT. Presented HR Reports to Board
level Committees.
Managed a complex 3 way TUPE transfer for 100 IT employees and received formal
commendation from the Director of Finance and full time Trade Union Officer.
2011 – Major contributor to PCT’s HR Transition Plan using hard and soft HR transition
skills. All 200+ Blackburn PCT employees were successfully placed in employment or
voluntarily accepted an agreed exit package including TUPE transfer of NHS employees to
Council employment.
Blackpool, Wyre & Fylde Community Health Services NHS Trust 1996-2004 HR
GP Consultant
Reorganisation of NHS coincided with maternity leave. Transferred into part time post and
undertook additional freelance work as a College Lecturer, Academic Advisor for AMSPAR
Practice Managers Diploma and freelance HR Consultant.
MA with Merit obtained in 1997 whilst maintaining full time employment within NHS.
Further developed GP HR Consultancy service.
Seconded at request of senior management to Blackburn PCT to set up same service for GP
Practices in that area thus generating internal income for my NHS employer.
Lancashire Family Health Services Authority 1990-1996 HR Officer and HR
Manager
Gained promotion after 18 months in NHS. Developed a comprehensive HR service to a
rapidly expanding sector of NHS. Set up a small HR service to Lancashire GP Practices
(own idea). Promoted to HR Manager. Commenced MA studies funded by NHS whilst
remaining in full time employment.
Preston Health Authority 1988-1990 HR Officer
Relocated from Birmingham to take up trainee HR position and to commence professional
CIPD studies. CIPD exams passed whilst working full time, also commended by NHS CEO
for work on secondment with Hospital Medical Executive Committee (Consultants).
Additional Information
Car owner with clean licence.
Flexible hours with 24/7 advice available to clients
Flexible fee/work structure to fit needs of the client
Previously a NHS Lead Signatory for DBS checks.
IOSHH Health & Safety trained (expired)
ACAS Mediator trained with experience of mediation casework
Knowledge of ISO 9001 Quality systems management preparation for Institute accreditation

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Lancashire Chamber of Commerce, Preston Grasshoppers RUFC, Business over Breakfast
networker
Member of Lancashire Rugby Media and Marketing Committee. Contributor to Lancashire
Rugby Mums blog. First article was shared over 400,000 times on social media.
References
Available on request alongside testimonials from previous clients.
Contact Details
Optimum Quality Consultants Ltd. Is based in Earby Lancashire with clients across the
North.
Home address : 4 Glenway, Penwortham, Near Preston, Lancashire, PR1 9AJ
(M) 07961 012 336, (LL) 01772 743 995, (email) jayne.dolloway@hotmail.co.uk