3. Introduction
Business Process Management (BPM) is the
process that continuously evolves processes
in the organization by analyses, recognising,
re-design and auditing business processes to
run smoothly and advance the complete flow
of the processes. (What is Business Process
Management?, 2020)
Snaga, a public company adopted the BPM
process to increase the services effectively
and smoothly.
(management and Management, 2020)
4. Organisational Background
Snaga is a Slovenian public which provides range of waste
treatment services.
Snaga covers treatment services for 368,000 citizens of
the Municipality of Ljubljana and 10 other municipalities.
Before implementing the BPM process the Snaga was
facing many challenges of in vogue and non- integrated
IT solutions.
After adopting the BPM process by Snaga, they gained
popularity in Europe (adopted from case study)
5. Problems Faced by Snaga
No integrated information Technology Solution ,
incapable of providing support to business operations.
Huge Data records transaction manually, consuming
time.
Un organized processes resulting in unwanted
delays.
Challenges related to waste management and new
legislation laws on waste processing technologies.
In adequate organizational structure and business
style made it hard for Snaga to survive in
market.(adopted from case study)
6. Business Transformational Approach Methodology
1st phase-Strategic business
transformation planning
2nd Phase- Business process
restructuring and
information architecture (IA)
development
3rd phase-Information system
(IS) development and
implementation
Source: adopted from Kovacic (2004)
7. Action steps
BTA methodology to improve business
processes, business rules and data
system.
Strategic business transformation
planning to enhance company’s strength
with respect to other companies.
Business process restructuring and
information architecture (IA)
development plan which includes critical
examination ,rethinking and process
execution of all business process.
(O’Regan and Ghobadian 2002; Perkins
2002; Kovacic 2004).
IA is planning, designing and construction
of blueprint for business rule in business
processes and strategic business process
plan.
IA brings balance between process and
data.
9. Benefits Achieved
Increased Customer focus
Established a BPM Office
Incorporated KPI’s in the process
Process owner
Administrators of Business process (adopted from case study)
11. Lessons
Learned
Involvement of the top management
officer was helpful
Professional guidance from the
external consultants was beneficial.
Identification of KPIs and responsible
persons achievement was success
factor.(adopted from case study)
12. Conclusion
By adopting the BPM process in a business,
organizations can make many benefits and
operate their processes very efficiently and
effectively. Moreover, add more value for the
consumers as well as for the organization
14. References
Aiim.org. 2020. What Is Business Process Management?. [online] Available at:
<https://www.aiim.org/What-is-BPM#> [Accessed 31 August 2020].
management, P. and Management, B., 2020. Business Process Management Stock
Illustration - Illustration Of Security, Concept: 120271004. [online] Dreamstime.
Available at: <https://www.dreamstime.com/business-process-management-benefits-
business-process-management-image120271004> [Accessed 31 August 2020].
Kovacic, A. (2004). Business renovation: Business rules (still) the missing link.
Business Process Management Journal, 10(2), 158–170.
Rosemann, M. (2010). The service portfolio of a BPM center of excellence. In J. vom
Brocke & M. Rosemann (Eds.), Handbook on business process management,
International handbooks on information systems (Vol. 2, pp. 267–284). Berlin:
Springer.
O’Regan, N., & Ghobadian, A. (2002). Formal strategic planning: Key to effective
businessprocess management. Business Process Management Journal, 8(5), 416–429
15. Question &
Answer
In the case study What are the tools
used in business transform stage?
other than technical issues of snaga
what was the major challenges
faced while implementing BPM?
