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Value chain
1.
2. The real strategic question isn’t how well you are
doing today, but how you are doing against your
competitors.
Vijay Tandon on Value Chain Analysis @ UBS.
Prof. Vijay Tandon
Director - PGDM/PGCM
Universal Business School
Subject - Strategic Management
Topic - Value Chain Analysis
The greatest mistake managers make when evaluating
their resources is failing to assess them relative to
competitors.
5. Value Chain - Identifying ways
Create more customer value
Vijay Tandon on Value Chain Analysis @ UBS.
6. VALUE CHAIN ANALYSIS
Allows the firm to understand
Parts of its
Operations
THAT CREATES VALUE
THOSE THAT DO NOT
Vijay Tandon on Value Chain Analysis @ UBS.
Firms earn above average returns only when the value it creates is greater than
the costs incurred to create that VALUE
7. VALUE CHAIN ANALYSIS
WITHIN AROUND
MEANS OF DESCRIBING THE ACTIVITIES
RELATING THEM - COMPETITIVE STRENGTH
Vijay Tandon on Value Chain Analysis @ UBS.
8. Value Chain Analysis
Value it creates
greater
Costs incurred
to create that
value
Firm earns above average returns
Vijay Tandon on Value Chain Analysis @ UBS.
9. VALUE CHAIN ANALYSIS
NINE STRATEGICALLY RELEVANT ACTIVITIES
Specific
Business
VALUE
COST
Vijay Tandon on Value Chain Analysis @ UBS.
10. Chain of Value creating activities
DESIGN PRODUCE MARKET DELIVER SUPPORT
Every firm is a collection of activities
Vijay Tandon on Value Chain Analysis @ UBS.
12. PRIMARY ACTIVITIES INVOLVE
PHYSICAL CREATION SALES SERVICEDISTRIBUTION
1 2 3 4
Vijay Tandon on Value Chain Analysis @ UBS.
Value chain - Shows how a product moves from the raw-material stage to
the final customer
15. Superior Value Delivery Network
CUSTOMERSDISTRIBUTORSSUPPLIERS
Competitive advantage beyond its own operations
16. PRIMARY ACTIVITIES OF ORGANIZATION
MARKETING &
SALES
OPERATIONS
INBOUND
LOGISTICS
OUTBOUND
LOGISTICS
SERVICE
34
2
5
1
Vijay Tandon on Value Chain Analysis @ UBS.
17. Primary activities
OPERATIONS
Transform these various inputs in to final product
service - Machining, Packaging, assembly, testing2
INBOUND LOGISTICS
Receiving, storing & distributing - inputs to P/S
Material handling, Stock control, Transport etc.1
OUTBOUND LOGISTICS
Collect, Store & distribute the products to
customers (Ware housing, material handling)
Service - Bringing customers to service
3
MARKETING & SALES
Create awareness about the product
Advertising, selling etc.4
SERVICE
Enhance or maintain the value of a product or
service
Installation, repair, training & spares
5
Vijay Tandon on Value Chain Analysis @ UBS.
19. SUPPORT ACTIVITIES
Process of
acquiring various
resource inputs to
the primary
activities
Systems of
Planning
Finance
Quality control
Information
management
Structures & routine
Key technologies
may be concerned
directly with the
Product (R&D,
Product Design)
Process (Process
Development)
Resource (Raw
material
improvement)
Activities involved
in
Recruiting
Managing
Training
Developing
Rewarding
PROCUREMENT
TECHNOLOGY
DEVELOPMENT
HRM INFRASTRUCTURE
20. Superior Value Delivery Network
CUSTOMERSDISTRIBUTORSSUPPLIERS
Competitive advantage beyond its own operations
Vijay Tandon on Value Chain Analysis @ UBS.
21. VALUE CHAIN (MICHAEL PORTER)
SUPPORT
ACTIVITY 1
SUPPORT
ACTIVITY 2
SUPPORT
ACTIVITY 3
SUPPORT
ACTIVITY 4
OPERATIONS
INBOUND
LOGISTICS
MARKETING
& SALES
OUTBOUND
LOGISTICS
SERVICE
FIRM INFRASTRUCTURE (Gen. mgmt, planning, finance, legal.)
HUMAN RESOURCE MANAGEMENT (recruiting, hiring, training)
TECHNOLOGY DEVELOPMENT (Basic reserach, product design etc.)
PROCUREMENT (Activities completed to purchase the Inputs)
Receiving
Storing
Distributing
Inputs – P/S
Material
Handling
Stock control
Transport etc.
Transform
inputs
Final product
Or Service
Machining
Packaging
Assembly
Testing etc.
Collect
Store
Distribute
Product to
customers
Warehousing
Transport etc.
Awareness
Sales
administration
Advertising
Selling
Enhance or maintain the
value
Product/Service
Installation
Repair
Training
Spares
Vijay Tandon on Value Chain Analysis @ UBS.
All items should
be evaluated
relative to
COMPETITORS
CAPABILITIES
23. To be a source of competitive advantage
Resource or Capability must allow the firm
Perform activity - Provides superior values as compared to
competitors
Perform value creating activity - Competitors cannot perform
Vijay Tandon on Value Chain Analysis @ UBS.