1. 162 Squires Bend, Stafford, TX 77477713-494-6550JKennedy0215@gmail.com
To obtain a position with a stable and growing company where I may contribute my skills, work
experience, and education to the overall success of the company.
April 2013-Present Empyrean Houston, TX
Tier II – Supervisor
Handle a wide variety of calls and cases
Identify service problems
Provide problem resolution by effectively communicating with otherdepartments, product vendors,
and the participant or client.
Receive, distribute, and/orown tasks including resolution and appropriate customer support.
Ensure all interactions with customers (both internal and external) are professionaland courteous.
Assist in preparation of daily, weekly or monthly reports.
Customer Support : Answers questions and resolves issues based on phone calls, emails, internet
inquiries from members, clients and others while maintaining consistent quality
Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
Update member data including dependents,change ofaddresses,etc., ensuring data integrity.
Effectively interact with all team members for purpose of resolving participants' or clients' needs.
Be available to train certain client specific information to ensure that quality is upheld.
Ensure that all representatives are available during peak times to ensure service level agreements are
Aug. 2012-Dec. 2012 Extend Health Houston, TX
Benefit A dvisor, Licensed (contract)
Processclient applications and submit to various insurance companies.
Conducted health needs analysis,evaluating each individual’s needs with the Medicare plans
Speak with 10-15 individuals each day; completed approximately 10-20 applications a day.
Trained to communicate with senior citizens.
Aug. 2011-May 2012 Aon Hewitt Navigators The Woodland, TX
Benefit A dvisor
Receive,review,and submit completed insurance applications to various carriers.
Corresponded daily with retireesto educate each individualon Medicare options,and assisted in
selecting appropriate supplementalMedicare insurance.
Approximately 10-15 outbound calls; completed approximately 10-30 applications a day.
Performed many differentprojectsand testcaseswithin the department.
Aug. 2007-May 2011 Clark Atlanta University Atlanta, GA
2. Arts & Science Bachelor’s Degree Major: Biology
General Lines Agent
Life, Accident, Health and HMO