Janet Conn's Resume

1. JANET CONN, CSM, CPM
Raleigh-Durham, North Carolina janetgriffinconn@gmail.com
919-749-7501 http://www.linkedin.com/in/janetconn1
Google Drive – JConnProfessional Highlights
SUMMARY OF QUALIFICATIONS
Project, Program,andChange Readiness Leaderexperienced atdrivingcollaborativeprocess improvements valuedby
leadership,stakeholders,andcustomers.
Buildingrelationshipsthroughmutualtrust, commongoals,andrespectfordiversity toprovide eachstakeholderwith
the highestlevelof supportandservice.
Implemented keyinitiatives thatincreasedorganizational efficiencieswithin MetLife –Global Transformation
Organization,Blue Cross & Blue ShieldofNC, Cisco,InterAct of Wake County, SiliconGraphics(SGI),Catholic
Healthcare, NYCity Health & Hospitals, andFujitsu America
RESULTS: Increased engagement,trust,and transparency.Decreased risk,confusion,andre-work.
AREAS OF EXPERIENCE
 Processimprovementinitiatives acrossbusinessandITorganizations
 PMO change readinessandleadership strategies–mitigating“change overload” and increasingadoption
 Internal/external communications,global training,job aids, webcontent, and presentations
 Onboarding&employee training,kaizen/brainstormingsessions,executive briefings, all-handsmeetings
 Agile and Waterfall methodologiespairedwithLean/SixSigmatoolsfor scalable projectdelivery
 Role-basedSkillsAssessmentstohelporganizationsalignresource development tomeetstrategicgoals
 Six Sigma/Lean GreenBelt,CertifiedChange Agent,CertifiedProjectManager,andCertifiedScrum Master
 SharePoint,Clarity, PeopleSoft,MSOffice,Visio, ClickView,Rational AssetManager, Lucid Chart, Basecamp
 Overcomingresistance to change by buildingtrust, targetingcommunications andidentifyingstakeholderbenefits
PROFESSIONAL EXPERIENCE
Independent Business Consultant 09/2015 - Present
SoftSkillsTraining- Global CustomerServiceEngineers,BusinessProcessImprovement,WebContent/Mapping,Agile
ProductOwner,CommunicationHealthChecks,etc. Clientstodate:CiscoSystems andRainWater Solutions.
MetLife – Global Transformation Organization Cary, North Carolina 10/2014 – 08/2015
Senior PMO Consultant – Portfolio Management Organization, Enterprise Architecture & Infrastructure (EI&A)
 Responsible forcommunications,change readiness,businessprocessimprovement,trainingandadoptionof
PortfolioDeliverystandards for75+ global projectdeliveryteams.
 Createdandimplementedtools/trainingfor‘ProjectFitness’standards –compliance increasedfrom67%to 87%,
while the PM’sadministrate task‘overhead’decreasedby50%
 Train, coach, andsupport global executive and projectdelivery teams–developentrepreneurial skillsandexpertise
in MetLife’sstandardprocesses,methodologies, andsystems – e.g., Clarity,PeopleSoft, QlikView,SharePoint,Visio
S
Blue Cross Blue Shield of North Carolina (BCBSNC) Durham, North Carolina 10/2008 – 1/2014N of
Senior Business Process Change Consultant - Project Management Organization (PMO)
 Led 20+ PMO processimprovement initiatives - increased infrastructure efficiency,fulfilledbusinessneed,improved
portfoliodelivery,reduced redundancy –87% approval rating among Businessand IT program managers
 Executedaggregatedskillsassessments tobaseline PMOmaturity andidentified skillsgaps;created/ledtargeted
developmentefforts |2011 vs. 2012 findingsshowedan 18% rise in Entrepreneurial Skillsamong PMs!
 Negotiated/Consolidatedprojectresourcingforfive ITdepartmentsintoasingle pipelineforstaffingall BCBSNC
projects–annual cost saving+$250K

2. Cisco Systems San Jose, California and Research Triangle Park, North Carolina 9/1999 – 5/2008
ProgramManager: Communication& Change Management, Global Customer Service Business Operations IT Group
 Designedprocess improvementmodelsand dashboards for global Tier-2CustomerService Representatives
that reduced in daily administrative tasks by +20%
 Coordinated and facilitated Senior Leadership sessions with <=300 business/IT attendees: defined business
process, system improvements, and models for supporting key customers across multiple theaters
 Architected, implemented, and coordinated program plans for global web---based customer service strategies
Program Manager – Process Standards & Governance, Global E-Sales: Productivity, Design & Development Group
 Co-founded Project Management Office – created processes, governance, and training that enabled 44 former Inside
Sales Reps to become project managers. As a result, the PMO/IT delivered CRM tools that increased the Global Sales
Force ‘Customer Facing Time’ by 25%. Bonus – these new PMs were able to keep their jobs with Cisco.
 Negotiatedwithbusinessand IT teamsto achieve consensus on SDLC process ownership, metrics, and milestones
 Tracked cross-functional team compliance with ISO, Sarbanes-Oxley, Lean/DMAIC, and SDLC standards
Senior Project Manager, Web Products, Human Resources – Organizational Effectiveness Group
 Web Production Team Lead – Developed an updated version of Cisco’s internal home page in collaboration with
programmers, web designers, and production specialists.
SGI (Formerly Silicon Graphics, Inc.) Mountain View, California 1998 - 1999
Senior Project Manager, Professional Services Organization
 Led IT teams - defined operations, managed risks, ensured development/implementations per contract expectations
Catholic Healthcare West (Now Dignity Healthcare) San Jose, California 1994 - 1998
Project Manager/Senior Systems Analyst, Information Systems & Technology Organization
 Led $3M acquisition project – Consolidated six hospital’s financial departments into a single organization with shared
location, systems, and platform to standardize performance and reduce operational costs by 45%
ADAC/SD&G Healthcare Information Systems Milpitas, California 1991 - 1994
Implementation Project Manager, Public Healthcare Programs-
 Implemented radiology information systems in five New York City public hospitals – managed risk, roll-out, training
EDUCATION & PROFESSIONAL DEVELOPMENT RELATED PRO BONO WORK
San JoseState Extension – San Jose, California InterAct of WakeCounty, North Carolina 2/2014 – present
- Program & ProjectManagement Certification,1998 - Lead for Special Projects - “Pass itOn Stores” Traditional &
Pop-Up Store: Business Process Improvement, Logistics,
Professional Development Training,Governance, Security Adherence, Inventory Control
- Lean Green Belt Certification –2001 - Financial Gains: Store profits increased 50% and
- Certified Agile Scrum Master Certification –2012 operating costs decreased. 100% of proceeds support
- Master Change Agent Certification - 2013 InterAct’s programs/clients, as a result, ROI increased from
₵87 of every $1 earned TO ₵90 of every $1 earned!
Subject Expertise, Curriculum Development & Delivery (CD&D)
- Team Leadership in Times of Transition Step-Up Program Raleigh – Job & Life Skills Instructor
- Stakeholder Management (CD&D) - 2012 Volunteer of the Year
- Introduction to Agile & Scrum Workshop (CD&D) - Instructor,“The Real World”Program for 16 to 21 year olds
- Critical Thinking (CD&D) - Used Critical Thinking, Agile/Scrumin coursecurriculum