1. ISD: Library and IT
Jane Helgesen
Head of Academic Liaison
j.helgesen@uea.ac.uk

2. Key messages for today
Library
IT Services
Supporting teaching & research
IT Security
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October 16, 2013

3. Library: what, how and where?
800,000 books & e-books
2,500 print journals
4000+ full text e-journals
Wide range of e-resources
Archive & special collections
Primo OneSearch
Library catalogue
MetaLib – e-resources by subject
Zoned study spaces
Library now 365/24/7
October 16, 2013

4. I need subject support from a Librarian
Dr Liz Clarke: SCI
e.clarke@uea.ac.uk
Rachel Henderson: SCI & Research
rachel.henderson@uea.ac.uk
Carly Sharples: SSF
c.sharples@uea.ac.uk
Sarah Elsegood: HUM
s.elsegood@uea.ac.uk
William Jones: FOH
w.jones@uea.ac.uk

5. Library: supporting teaching & research
Purchase of books & e-resources
Reading lists & high demand
Subject specific support for users
Information skills sessions
Attendance school board/ student committees
Facilitating access to Library resources on
Blackboard
UEA Digital Repository
Digitisation
Interlending
October 16, 2013

6. IT: what, how and where?
500+ computers in student IT areas
Network, Wi-Fi & telephony
Research computing
Learning Technology / E-Learning
20+ Corporate Information Systems
Email & spam filtering
Managed desktop service
IT Helpdesk & IT Technicians
Teaching space support
Studio Technology & Print Services
Policies, regulations & security
October 16, 2013

7. Learning Technology: Supporting Teaching
Supporting schools & academics develop plans for the use of Learning
Technologies in learning and teaching
Supporting and promoting UEA’s Virtual Learning Environment –
Blackboard and its tools
Training courses, workshops & demos
Consultation, advice & desk side coaching
Online resources & case studies
Researching / promoting technologies e.g.
 Clickers
 Social media
 Lecture capture
October 16, 2013
 QR codes
 Web conferencing
 Content creation

8. I need advice from a Learning Technologist
Jo Bruce
joanne.bruce@uea.ac.uk
@jobruce
Laura Leech: AHP & NSC
l.leech@uea.ac.uk
Andy Mee
a.mee@uea.ac.uk
@andymee
Richard Jardine: NSC
r.jardine@uea.ac.uk

9. Information Security: things to be aware of
Spam & Phishing emails
Malicious web links, with viruses
Data may be held on multiple devices,
storage facilities
UEA will never ask for password by
phone or email
How secure is your non-digital data?
University email accounts are filtered
twice for spam. CanIt blocks over
20,000 spam emails per day (over 60%
of the total no. of email)
October 16, 2013

10. Information security: What is UEA doing
and how can you help?
Read the Conditions of Computer Use policy – sets out standards for
responsible & safe use of UEA network. Applies to ALL users of
computers at UEA
Remember paper-based information and memory sticks – if it contains
sensitive or personal data, make sure it’s encrypted / locked away
You will be required to change your password every year
Encrypt information if you’re taking it outside UEA
Set your own level of spam filtering & forward suspicious emails to IT
Helpdesk
Mobile devices set up to access UEA email systems require a a 6 digit
PIN code or lock code
HE-specific Online information security training for all staff and PGRs
October 16, 2013

11. Information Compliance and the Law
Freedom of Information Act 2000 / Environmental Information
Regulations 2004
University – as a ‘public authority’ – is subject to both
Gives everyone a right of access to any recorded information* held by the University
University must respond within 20 working days to all requests for information
If you receive a request that is not a ‘business as usual’ enquiry, pass it on to your FOI
contact or email foi@uea.ac.uk
Data Protection Act 1998
Members of staff who work with personal data have certain obligations under the Act to
handle such data responsibly
Failure to do so can result in large fines for the organisation
Find out more: http://www.uea.ac.uk/is/strategies/infregs/dp
Copyright, Designs and Patents Act 1988
Records Management helps compliance with the above
Training is available - see the CSED website
October 16, 2013

12. First point of contact?
Library queries: Library helpdesk
01603 592993 or Ext 2345
lib.helpdesk@uea.ac.uk
IT queries: contact IT helpdesk
01603 592345 or Ext 2345
It.helpdesk@uea.ac.uk
Learning technology
Contact Learning Technologists
FIO & data protection:
foi@uea.ac.uk
01603 593523 or Ext 3523
To view this presentation on SlideShare
October 16, 2013