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WHICH PROCESSES HELP CREATIVES TO WORK BETTER
Berlin, June, 2016
PROCESSES SHOULD SERVE CREATIVITY
IMAGE: CORBIS
THE NEXT 45 MINUTES…
WHICH PROCESSES AND TOOLS CAN
WE USE TO IMPROVE AND ENHANCE
CREATIVITY AND PRODUCTIVITY?
THIS IS ME, JAN!
UX DUDE
@JANKORSANKE
SO,
HOW WE GONNA
DO THIS?
PROCESSES TOOLS
IMAGE: IMAGNO/AUSTRIAN ARCHIVES/GETTY IMAGES
DISCLAIMER:
THIS WORKS FOR US.
IT TOOK SOME ITERATIONS,
SWEAT AND TEARS.
IMAGE: LESLIE JONES COLLECTION/BOSTON PUBLIC LIBR...
PROCESSES
IMAGE: IMAGNO/AUSTRIAN ARCHIVES/GETTY IMAGES
SCHEDULING
MAKER’S SCHEDULE
VS
MANAGER’S SCHEDULE
WWW.PAULGRAHAM.COM/MAKERSSCHEDULE.HTML
MANAGER’S SCHEDULE
IT'S EMBODIED IN THE TRADITIONAL
APPOINTMENT BOOK.
YOU CAN BLOCK OFF SEVERAL HOURS
FOR A SINGLE TASK IF...
MAKER’S SCHEDULE
THEY GENERALLY PREFER TO USE TIME
IN UNITS OF HALF A DAY AT LEAST.
YOU CAN'T WRITE OR PROGRAM WELL IN
UNI...
4 HR
MAKER’S SCHEDULE
PIZZAAAAAAA
4 HR
MANAGER’S SCHEDULE
VS
FREE SLOT
IMAGE: PERRY ROBERTS. TEXT-WORKS
4 HR
PIZZAAAAAAA
4 HR
WHAT COULD YOU DO?
IT’S NOT US VERSUS THEM.
TALK AND (TRY) EXPLAIN THE
PROBLEM TO YOUR COLLEAGUES
BL...
WHAT ELSE COULD YOU DO?
PLAN YOUR DAY FOR YOURSELF.
CHOOSE YOUR FAVORITE FOCUS
TECHNIQUE (POMODORO).
ALSO HELPS YOU TRACKI...
TEAM SIZE
IMAGE: SSPL/GETTY IMAGES
COMMUNICATION
CHANNELS =N*(N-1)/2
COMMUNICATION CHANNELS
1 3
ICONS: CREATED BY TO UYEN - FROM NOUN PROJECT
COMMUNICATION CHANNELS
6 103 15 21
ICONS: CREATED BY TO UYEN - FROM NOUN PROJECT
THE NUMBER OF CHANNELS
INCREASES DRAMATICALLY WITH
THE NUMBER OF PEOPLE.
OUR BRAINS JUST CAN’T HANDLE IT.
IMAGE: @CENTRIGRADEGMBH
IF THE TEAM GETS TOO BIG, THE
ABILITY OF EVERYONE TO
COMMUNICATE CLEARLY WITH
EVERYONE ELSE GETS MUDDLED.
AGILE FRAMEWORKS / SCRUM
AGILE MEANS: „ABLE TO MOVE QUICKLY AND EASILY.“
SCRUM IS AN AGILE METHOD.
PRODUCT
BACKLOG
SPRINT (2 WEEKS)
SPRINT PLANNING
SCRUM MASTER
PRODUCT OWNERTEAM
PRODUCT OWNER TEAM
RETROSPEKTIVE
SCRUM MAS...
TEAMSCRUM MASTER
WHAT IS SCRUM?
THE SCRUM-
MASTER IS
YOUR BEST
BUDDY.
HE ACTS AS BUFFER BETWEEN
THE TEAM AND ANY
DISTRACTING INFLUENCES.
IMAGE: RBB/BR/MAT...
TEAMSCRUM MASTER
BUT SCRUM HAS EVEN MORE GOOD STUFF!
DEFINITION OF READY
A SET OF REQUIREMENTS
Which helps making stories ready before you sprint.
GUIDANCE
For the scrum maste...
DEFINITION OF DONE
A DOCUMENT
Which acts as a guidepost for quality across all the work to which a
team commits in a sprin...
ALL THE PLANING STUFF IN ONE BLOCK
YOU KNOW WHAT YOU HAVE TO GET DONE
SCRUM MASTER PROTECTS YOU
NEARLY TWO WEEKS OF FOCUSE...
TRAIN YOUR MUSCLES
CREATIVITY IS A MUSCLE
IMAGE: WWW.MOVIECRICKET.COM
IMAGE: WWW.MOVIECRICKET.COM
GIVE PARTICIPANTS HOMEWORK
METHOD?
EVERYBODY IS SHOWING THEIR INSPIRATION
PREPARE SOME TRENDS
...
DESIGN SPRINT
IMAGE: GV.COM
IMAGE: GV.COM
IMAGE: GV.COM
DECISIONS WERE MADE - ALL STAKEHOLDERS ON BOARD
WHY SHOULD I DO A DESIGN SPRINT?
CLEAR FOCUS ON ONE PROBLEM / EVENT
OFFSIT...
WORK ON YOUR FEEDBACK
COMMUNICATION
KNOWLEDGE IN INBOXES IS DEAD KNOWLEDGE
JEFF PATTON - USER STORY MAPPING
SHARED DOCUMENTS AREN’T SHARED UNDERSTANDING
IMAGE: MASHABLE.COM/RETRONAUT/EVOLUTION-OF-BICYCLES
IMAGE: SLACK.COM
WORDPRESS
8TH MOST TRAFFICKED WEBSITE IN THE U.S.
EVERYONE WORKS FROM HOME
DOZENS OF IMPROVEMENTS LAUNCH TO
CUSTOMERS EVER...
HOW ARE THEY WORKING?
80% OF INTERNAL COMMUNICATION
HAPPENS OVER 150 P2-THEMED SITES
25% OF PROJECTS ARE TRACKED THROUGH
P...
KNOWLEDGE IN INBOXES IS DEAD KNOWLEDGE
JEFF PATTON - USER STORY MAPPING
IMAGE: SWIPE.DE
MANAGEMENT & CULTURE
IMAGE: SCOTT BERKUN
WORDPRESS PUTS A LOT OF TRUST IN ITS EMPLOYEES.
EMPLOYEES ARE RESPONSIBLE FOR TESTING THE FEATURES
AND STICKING AROUND AFT...
TOOLS
IMAGE: IMAGNO/AUSTRIAN ARCHIVES/GETTY IMAGES
SOFTWARE TOOLS
WIREFRAMES DESIGN TESTING FRONTEND
IMAGE: IMDB.COM
WIREFRAMES DESIGN TESTING FRONTEND
IDEATION TECHNIQUES
IT’S EASIER TO WORK ON A PROBLEM
IF YOU HAVE WRITTEN IT DOWN.
EMPTY PAPER PROBLEM
EPP
IMAGE: WWW.TANDEMSEVEN.COM/
BOARDS
SCHEDULED REVIEWS
SUMMARY
IMAGE: PHILIPP KESTER/ULLSTEIN BILD/GETTY IMAGES
START SMALL, MAYBE WITH YOU OWN CALENDAR.
SUMMARY
TAKE CARE OF YOUR TEAM SIZE.
TRY SOME STEPS IN AGILE METHODS (SCRUM).
PU...
ALL OF THE STUFF SOUNDS NICE, BUT WHAT REALLY
HELPS IS TO DIG DEEP AN REALLY WANT TO CHANGE
THINGS EVERYWHERE.
IMAGE: A. R...
THANK YOU!
IMAGE: IMAGE: ALBERTA PUBLIC AFFAIRS BUREAU/PROVINCIAL ARCHIVES OF ALBERTA
QUESTIONS?
@JANKORSANKE
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016
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Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016

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My Session from the UX Barcamp Europe from 2016.
The title is Processes should serve creativity - Which processes help creatives to work better. I give you some insights how we work as digital agency, what processes and tools help us to get the stuff done and stay creative and productive. Please enjoy the slides and let me know if you have some questions.

Veröffentlicht in: Design
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Processes should serve creativity - Which processes help creatives to work better // UX Camp Europe // 26.06.2016

  1. 1. WHICH PROCESSES HELP CREATIVES TO WORK BETTER Berlin, June, 2016 PROCESSES SHOULD SERVE CREATIVITY IMAGE: CORBIS
  2. 2. THE NEXT 45 MINUTES… WHICH PROCESSES AND TOOLS CAN WE USE TO IMPROVE AND ENHANCE CREATIVITY AND PRODUCTIVITY?
  3. 3. THIS IS ME, JAN! UX DUDE @JANKORSANKE
  4. 4. SO, HOW WE GONNA DO THIS?
  5. 5. PROCESSES TOOLS IMAGE: IMAGNO/AUSTRIAN ARCHIVES/GETTY IMAGES
  6. 6. DISCLAIMER: THIS WORKS FOR US. IT TOOK SOME ITERATIONS, SWEAT AND TEARS. IMAGE: LESLIE JONES COLLECTION/BOSTON PUBLIC LIBRARY:
  7. 7. PROCESSES IMAGE: IMAGNO/AUSTRIAN ARCHIVES/GETTY IMAGES
  8. 8. SCHEDULING
  9. 9. MAKER’S SCHEDULE VS MANAGER’S SCHEDULE WWW.PAULGRAHAM.COM/MAKERSSCHEDULE.HTML
  10. 10. MANAGER’S SCHEDULE IT'S EMBODIED IN THE TRADITIONAL APPOINTMENT BOOK. YOU CAN BLOCK OFF SEVERAL HOURS FOR A SINGLE TASK IF YOU NEED TO. BUT BY DEFAULT YOU CHANGE WHAT YOU'RE DOING EVERY HOUR. FREE SLOT 1 HR 1 HR 1 HR 1 HR 1 HR FREE SLOT! YAY!!!! 1 HR LUNCH
  11. 11. MAKER’S SCHEDULE THEY GENERALLY PREFER TO USE TIME IN UNITS OF HALF A DAY AT LEAST. YOU CAN'T WRITE OR PROGRAM WELL IN UNITS OF AN HOUR. THAT'S BARELY ENOUGH TIME TO GET STARTED. 4 HR PIZZAAAAAAA LEAVE ME ALONE SLOT! 4 HR STILL LEAVE ME ALONE SLOT!
  12. 12. 4 HR MAKER’S SCHEDULE PIZZAAAAAAA 4 HR MANAGER’S SCHEDULE VS FREE SLOT
  13. 13. IMAGE: PERRY ROBERTS. TEXT-WORKS
  14. 14. 4 HR PIZZAAAAAAA 4 HR WHAT COULD YOU DO? IT’S NOT US VERSUS THEM. TALK AND (TRY) EXPLAIN THE PROBLEM TO YOUR COLLEAGUES BLOCK YOUR CALENDAR WITH „PRODUCTION HOURS“. INTRODUCE „NO MEETINGS DAYS“. 1 HR 1 HR 1 HR 1 HR 1 HR LUNCH 1 HR 1 HR FREE SLOT
  15. 15. WHAT ELSE COULD YOU DO? PLAN YOUR DAY FOR YOURSELF. CHOOSE YOUR FAVORITE FOCUS TECHNIQUE (POMODORO). ALSO HELPS YOU TRACKING YOUR HOURS. LEAVE ROOM FOR OTHERS.
  16. 16. TEAM SIZE
  17. 17. IMAGE: SSPL/GETTY IMAGES
  18. 18. COMMUNICATION CHANNELS =N*(N-1)/2
  19. 19. COMMUNICATION CHANNELS 1 3 ICONS: CREATED BY TO UYEN - FROM NOUN PROJECT
  20. 20. COMMUNICATION CHANNELS 6 103 15 21 ICONS: CREATED BY TO UYEN - FROM NOUN PROJECT
  21. 21. THE NUMBER OF CHANNELS INCREASES DRAMATICALLY WITH THE NUMBER OF PEOPLE. OUR BRAINS JUST CAN’T HANDLE IT.
  22. 22. IMAGE: @CENTRIGRADEGMBH
  23. 23. IF THE TEAM GETS TOO BIG, THE ABILITY OF EVERYONE TO COMMUNICATE CLEARLY WITH EVERYONE ELSE GETS MUDDLED.
  24. 24. AGILE FRAMEWORKS / SCRUM
  25. 25. AGILE MEANS: „ABLE TO MOVE QUICKLY AND EASILY.“ SCRUM IS AN AGILE METHOD.
  26. 26. PRODUCT BACKLOG SPRINT (2 WEEKS) SPRINT PLANNING SCRUM MASTER PRODUCT OWNERTEAM PRODUCT OWNER TEAM RETROSPEKTIVE SCRUM MASTER DEMO / REVIEW SCRUM MASTER STAKEHOLDERS TEAM PRODUCT OWNER DAILY STAND UP SCRUM MASTER TEAM PRODUCT OWNER WHAT IS SCRUM?
  27. 27. TEAMSCRUM MASTER WHAT IS SCRUM?
  28. 28. THE SCRUM- MASTER IS YOUR BEST BUDDY. HE ACTS AS BUFFER BETWEEN THE TEAM AND ANY DISTRACTING INFLUENCES. IMAGE: RBB/BR/MATTHIAS KOßMEHL
  29. 29. TEAMSCRUM MASTER BUT SCRUM HAS EVEN MORE GOOD STUFF!
  30. 30. DEFINITION OF READY A SET OF REQUIREMENTS Which helps making stories ready before you sprint. GUIDANCE For the scrum master and product owner regarding the state of preparedness and understanding of work in the product backlog. STANDARDS Set by the team which may be considered for commitment the next Sprint Planning Meeting.
  31. 31. DEFINITION OF DONE A DOCUMENT Which acts as a guidepost for quality across all the work to which a team commits in a sprint. EACH TEAM MEMBER References this document at the beginning and end of their contribution to a user story. TREAT THE DEFINITION OF DONE Like a set of bookends at either side of a User Story.
  32. 32. ALL THE PLANING STUFF IN ONE BLOCK YOU KNOW WHAT YOU HAVE TO GET DONE SCRUM MASTER PROTECTS YOU NEARLY TWO WEEKS OF FOCUSED WORK ALL YOUR ASSETS SHOULD BE THERE YOU SEE MOTIVATING RESULTS AT THE END YOU CAN MEASURE THE OUTCOME BENEFITS OF SCRUM:
  33. 33. TRAIN YOUR MUSCLES
  34. 34. CREATIVITY IS A MUSCLE IMAGE: WWW.MOVIECRICKET.COM
  35. 35. IMAGE: WWW.MOVIECRICKET.COM GIVE PARTICIPANTS HOMEWORK METHOD? EVERYBODY IS SHOWING THEIR INSPIRATION PREPARE SOME TRENDS SHOW SOME ROUGH CUSTOMER JOURNEYS MIXED IT ALL UP AND ITERATE MAYBE SWITCH TEAMS AFTER COUPLE ROUNDS EVERYBODY ON BOARD OFFSITE & NO SCREENS
  36. 36. DESIGN SPRINT
  37. 37. IMAGE: GV.COM
  38. 38. IMAGE: GV.COM
  39. 39. IMAGE: GV.COM
  40. 40. DECISIONS WERE MADE - ALL STAKEHOLDERS ON BOARD WHY SHOULD I DO A DESIGN SPRINT? CLEAR FOCUS ON ONE PROBLEM / EVENT OFFSITE / NO SCREENS - NO DISTRACTION TIGHT AGENDA & TIMEBOXING - PUSH THINGS FORWARD
  41. 41. WORK ON YOUR FEEDBACK
  42. 42. COMMUNICATION
  43. 43. KNOWLEDGE IN INBOXES IS DEAD KNOWLEDGE JEFF PATTON - USER STORY MAPPING
  44. 44. SHARED DOCUMENTS AREN’T SHARED UNDERSTANDING IMAGE: MASHABLE.COM/RETRONAUT/EVOLUTION-OF-BICYCLES
  45. 45. IMAGE: SLACK.COM
  46. 46. WORDPRESS 8TH MOST TRAFFICKED WEBSITE IN THE U.S. EVERYONE WORKS FROM HOME DOZENS OF IMPROVEMENTS LAUNCH TO CUSTOMERS EVERY DAY IMAGE: LIFEHACK.COM
  47. 47. HOW ARE THEY WORKING? 80% OF INTERNAL COMMUNICATION HAPPENS OVER 150 P2-THEMED SITES 25% OF PROJECTS ARE TRACKED THROUGH PRIVATE IRC CHANNELS. 5% OF PROJECTS ARE TRACKED VIA SKYPE OR AIM INSTANT MESSAGING. DEADLINES ARE POSTED ON INTERNAL P2 BLOGS. IMAGE: LIFEHACK.COM
  48. 48. KNOWLEDGE IN INBOXES IS DEAD KNOWLEDGE JEFF PATTON - USER STORY MAPPING
  49. 49. IMAGE: SWIPE.DE
  50. 50. MANAGEMENT & CULTURE
  51. 51. IMAGE: SCOTT BERKUN
  52. 52. WORDPRESS PUTS A LOT OF TRUST IN ITS EMPLOYEES. EMPLOYEES ARE RESPONSIBLE FOR TESTING THE FEATURES AND STICKING AROUND AFTER DEPLOYMENT. AVOIDING HIERARCHY AND BUREAUCRACY, SERVICES & MANAGEMENT ARE IN SERVICE OF THE CREATORS. CULTURE IS KING MANAGEMENT SERVES LARGE TRANSPARENCY. DISCUSSIONS ABOUT BUG FIXES, FEATURES, AND OTHER CHANGES ARE PUBLIC.
  53. 53. TOOLS IMAGE: IMAGNO/AUSTRIAN ARCHIVES/GETTY IMAGES
  54. 54. SOFTWARE TOOLS
  55. 55. WIREFRAMES DESIGN TESTING FRONTEND
  56. 56. IMAGE: IMDB.COM
  57. 57. WIREFRAMES DESIGN TESTING FRONTEND
  58. 58. IDEATION TECHNIQUES
  59. 59. IT’S EASIER TO WORK ON A PROBLEM IF YOU HAVE WRITTEN IT DOWN. EMPTY PAPER PROBLEM EPP
  60. 60. IMAGE: WWW.TANDEMSEVEN.COM/
  61. 61. BOARDS
  62. 62. SCHEDULED REVIEWS
  63. 63. SUMMARY IMAGE: PHILIPP KESTER/ULLSTEIN BILD/GETTY IMAGES
  64. 64. START SMALL, MAYBE WITH YOU OWN CALENDAR. SUMMARY TAKE CARE OF YOUR TEAM SIZE. TRY SOME STEPS IN AGILE METHODS (SCRUM). PUT ALL PEOPLE IN A ROOM FOR 5 DAYS (SPRINT). WORK ON YOUR FEEDBACK. TRAIN YOUR MUSCLES. IMPROVE YOUR COMMUNICATION. BUILDING AN AWESOME CULTURE.
  65. 65. ALL OF THE STUFF SOUNDS NICE, BUT WHAT REALLY HELPS IS TO DIG DEEP AN REALLY WANT TO CHANGE THINGS EVERYWHERE. IMAGE: A. R. MOORE/NATIONAL GEOGRAPHIC CREATIVE/CORBIS
  66. 66. THANK YOU! IMAGE: IMAGE: ALBERTA PUBLIC AFFAIRS BUREAU/PROVINCIAL ARCHIVES OF ALBERTA
  67. 67. QUESTIONS? @JANKORSANKE

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