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1. MARCH 20, 2017
This article appeared in the Kansas City Business Journal on March 20, 2017, 2017 online. It has been reprinted by the Kansas City Business Journal
and further reproduction by any other party is strictly prohibited. Copyright ©2017 Kansas City Business Journal, 1100 Main Street, Suite 2450, Kansas City MO 64105-5123
KANSAS CITY BUSINESS JOURNAL
Royal treatment: Area firm excels at
high-velocity national rollouts
ROB ROBERTS
Kansas City Business Journal
When Sprint Corp. decided to invest in
store-within-store formats in more than
1,000 RadioShack locations nationwide
two years ago, Royal Services Inc. was one
of four contractors selected to build the
stores.
Almost two weeks ago, on the day Ra-
dioShack filed for bankruptcy, Sprint called
on Royal Services with another big job:
closing 109 of of those stores — fast.
Jamie Leeper (left), Royal Services Inc.’s
business development manager, and CEO
Brad Shyver stand before a wall boasting
the logos of some of the large clients they
serve through high-velocity national roll-
outs and other project and facility manage-
ment tasks.
“The job came to us on Wednesday, and
we closed 109 Sprint stores within Ra-
dioShack locations in four consecutive
days, starting the following Monday,” Royal
Services CEO Brad Shyver said.
Completing the job, which prevented
Sprint from losing $30,000 to $40,000
worth of fixtures per store, was a “pretty
incredible feat,” Shyver said.
But on the other hand, he acknowledged,
such high-velocity national rollout projects
have become routine for Royal Services,
which has parlayed its expertise into a sta-
ble of big-name clients and annual revenue
that’s been fluctuating between $10 million
and $15 million in recent years.
Based at 19175 Metcalf Ave. in Johnson
County’s largely rural Stilwell community,
the project and facility management firm
employs only 30 there. But the company’s
multiple competencies and the 18,000 ven-
dors it has developed relationships with
nationwide during its 23-year history have
attracted a client roster that includes the
likes of Sprint, Hallmark Cards, Honeywell
and Helzberg Diamonds.
FROM BIG TO SMALL
Royal Services started out as part of a big
company itself: Electronic Realty Associ-
ates.
ERA created a home protection and war-
ranty subsidiary, Royal Home Protection
Inc., in 1972. And in 1988, a key partner
in the home warranty business, Lennox
ROB ROBERTS
Jamie Leeper (left), Royal Services Inc.’s business development manager, and CEO Brad Shyver stand before a wall boasting
the logos of some of the large clients they serve through high-velocity national rollouts and other project and facility
management tasks.
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2. MARCH 20, 2017KANSAS CITY BUSINESS JOURNAL
This article appeared in the Kansas City Business Journal on March 20, 2017, 2017 online. It has been reprinted by the Kansas City Business Journal
and further reproduction by any other party is strictly prohibited. Copyright ©2017 Kansas City Business Journal, 1100 Main Street, Suite 2450, Kansas City MO 64105-5123
Industries, expressed a need for similar
services in the commercial market. Thus,
Royal Services — originally called Royal Me-
chanical Services — was born in 1988, with
Pizza Hut of America as its first client.
One of the new company’s first rollout
projects involved the replacement of ovens
at Pizza Hut locations throughout the coun-
try to accommodate the chain’s introduc-
tion of its new Bigfoot pizzas. But despite
such an auspicious beginning, the company
failed to take off, so ERA brought in Thomas
Shyver — Brad’s father — to wind the com-
pany down in 1993.
The firm was based along Interstate 435
in Overland Park at the time, Brad Shyver
said. But his father and mother, Charlene
Shyver, decided to buy Royal Mechanical
Services and move it to the basement of
their home near 164th Terrace and Metcalf.
“Hallmark was our greatest partner from
the beginning,” Brad Shyver said. “They
were the first client we signed in 1993, and
we were doing HVAC work only for them at
the time. But they identified us quickly as
a problem solver, and we organically grew
through them to basically do all of their fa-
cilities management.”
Royal Services, which dropped “Me-
chanical” from its name as it diversified,
now works on store remodeling projects,
point-of-sale installations and other types
of technology rollouts for Hallmark and its
franchisees nationwide and in Canada.
The company still does big Pizza Hut roll-
outs, as well. Recently, for instance, Royal
Services was called on to replace point-of-
sale systems at 72 restaurants in Idaho — in
a single night — for Pizza Hut’s largest fran-
chisee.
Royal Services doesn’t always have to
send staff from Stilwell to get a big far-flung
job done. But it did for the recent Pizza Hut
job because of an associated logistics chal-
lenge, Shyver said.
“Not only did we install the new equip-
ment,” he explained, “we also accepted
truckloads of it and dispersed it throughout
the state.”
Another memorable job involved upgrad-
ing Apple product fixtures in 1,100 Sprint
stores nationwide, Shyver said, but Royal
Services had a whole five weeks to accom-
plish that task.
Jamie Leeper, business development
manager for Royal Services, said the com-
pany may get its greatest speed challenge
in the near future. Within the next couple
of weeks, it expects to submit a proposal to
company that needs new point-of-sale sys-
tems to be rolled out at 600 U.S. locations
in 24 hours.
MORE THAN JUST FAST
Royal Services is freaky fast enough to
tackle such jobs, Leeper said. But speed
isn’t the firm’s only attraction.
“One of the things that allows us to re-
ally excel in the rollout world is that, often,
multiple trades are needed,” Leeper said.
“If you remove a fixture, for instance, you
might have to go ahead and patch and paint,
and then you’ve got the structured cabling.
“A lot of organizations out there work on
just one component, whereas we’ve got the
trade knowledge on staff and through our
vendor network to go in and handle every-
thing through one point of contact. Our
clients don’t have to outsource to multiple
vendors.”
Clients also appreciate Royal Services
creative approach to problem solving, Shy-
ver said.
A good example was the way the firm
ironed out a wrinkle that developed after
Sprint outsourced service and repair func-
tions at its retail stores to Asurion, a phone
insurance provider. Asurion will be given
space in the stores, Shyver said, which
means Royal Services will be installing new
locks on some of the doors in 400 Sprint
stores. To make sure everyone was on the
same page regarding which locks should be
changed, Shyver said, his firm built a cus-
tom app that will allow Sprint and Asurion
management to both sign off of the planned
changes.
“We put a lot of creative thought into
whatever we do,” said Shyver, who has a
degree in mechanical engineering from the
University of Kansas.
Brad Shyver is joined at the company by
two brothers, also KU grads. Nathan Shy-
ver, who has a degree in information sys-
tems and accounting, is a programmer and
director of finance and IT. Tim Shyver, who
has an MBA, is director of customer solu-
tions.
The brothers’ parents retired from the
company in 2014 — long after it grew out of
their basement.
After three years there, Brad Shyver said,
“we moved across the street and shared
space with a veterinarian.” But by 2001, he
said, the firm’s success had prompted the
family to buy the building Royal Services
now calls home.
ROB ROBERTS
Despite the mammoth jobs it takes on for huge corporate clients, Royal Services
Inc. occupies an unassuming facility in Johnson County’s small, largely rural
Stilwell community.
Service that Solves
www.royalsvcs.com
913-897-3436
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