1.
C

2.
Who We Help
WHAT WE PROVIDE OUR CUSTOMERS
We provide a powerful SaaS platform that enables high-performance IT teams and leading edge service providers to maintain maximum service availability and
efficient operations.
WE ARE THE GO-TO SOLUTION FOR
• End-to-end visibility of the IT stack
• Hybrid cloud infrastructure monitoring
• Aligning IT performance with business needs
Who We Help
ENTERPRISE IT SERVICE PROVIDERS WEB TECH

3.
Why LogicMonitor?
DEPLOY FASTER MONITOR MORE EMPOWER DEVOPS
Monitor hybrid
Auto-detects devices,
instances and their
configurations
Service Assurance &
Integrated Workflows
InnovationCloud-based
Comprehensive
coverage of devices
and technologies

4.
DEPLOY FASTER
MONITORING BUILT FOR SCALABILITY
• SaaS Architecture
• No new hardware or software required
• Pre-configured library of templates to monitor
1000+ technologies
• Automated device discovery
Deploy Faster
REMOTE DEPLOYMENT OUT OF THE BOX
EMPOWER OPS
MONITOR MORE

5.
INTEGRATIONS
ALERTING CORRELATIONS DASHBOARDS FORECASTING REPORTING
LogicMonitor Platform
SaaS
LOGICMONITOR
PLATFORM
A
CLOUD
APPS
CONTAINERS
DATABASE
NETWORKS
SERVERS
STORAGE
VIRTUALIZATION
IT INFRASTRUCTURE

6.
z
Deploy Faster
Lightweight Collector
• Only oneCollectorisrequiredpersite
• No needforremoteagents
• Deploysin minutes
• Usesexistingoutboundport443
Benefits
• Savetimeandmoney
• Quick andeasydeployment
• Centralizes dataforon-premise,hybridcloud,and
remoteinfrastructure

7.
z
Deploy Faster
Network Discovery
• Easily discover networkdevices
• Executerecurringsweepstoidentifynewlyadded/
removeddevices
• Automatically identifydeviceproperties,AWS,Azure&
Googletags,andservicecontainersupondiscovery
• ManagemultipleNetscanpoliciesfordistributed
environmentsfromasingleadminaccount
Benefits
• Reduce time to onboardnewdevices
• Discover everydeviceexistinginyourinfrastructure
• Lesshumanerrorbecauseyourteamdoesn’t needto
remembertoaddnewdevicesintomonitoring
• Addnew devicesintomonitoringautomatically

8.
z
Deploy Faster
LogicModules
• Libraryof hundredsof pre-builttemplatesusedto
automatemonitoringandalerting
• Alert thresholdsautomaticallyappliedbasedon
vendorbestpractices
• ActiveDiscoveryenabled(moreinfoSlide9)
• New featuresaddedmonthly
• Customisableandextendable
Benefits
• Minimalconfigurationallowsyoutoimmediatelygain
valuableinsightintoyourenvironment.
• No needto beanexpertonmonitoringandalertingfor
everytechnology
• Monitoringcapabilitiesareuptodatewithcurrentand
changingtechnologies
• Network,compute,storage,andcloudmetrics
centralizedinonelocation.

9.
z
Deploy Faster
ActiveDiscovery®
• AutomaticallyappliesLogicModulestoyourdevices
• Schedulerecurringdiscoveryof instances
• Supportsoveradozenprotocolsfordevicediscovery
• Automaticallydiscovernewlyprovisionedinfrastructure
components:VMs,interfaces, disks,routingprotocols,
power supplies,etc.
• Provides incrediblygranularmetricson devices with out
anyconfiguration
Benefits
• Mitigaterisksof humanerror
• Supportdynamicallychangingenvironments
• Reduce managementtime
• Deepmetricscreatebettervisibilityintoyourdevices

10.
MONITOR MORE
END-TO-END VISIBILITY
• Support on premise, remote sites, and hybrid
cloud in one SaaS platform
• Monitor servers, network routers and switches,
storage devices, data centre devices, database,
applications and more - all in one place
• Future-proof monitoring strategy with extensions
Monitor More
POPULAR TECHNOLOGIES MONITORED OUT OF THE BOX PLUS MORE
DEPLOY FASTER
EMPOWER OPS

11.
z
Monitor More
Single Pane of Glass
• ViewyourentireITenvironmentinasingleplatform
• Fullycustomisabledevicegroups
• Managealert configurationsglobally,bygroup,by
device,or byinstance
• Quicklycomparemetricsandpinfavorites
Benefits
• Reduction of managementtime
• Increasedaccuracyof alerts
• Wideadoption acrossdisparateteams
• End-to-endvisibilityacrossenterprise

12.
z
Monitor More
Monitor 1000+ Technologies
• Out-of-the-boxsupportfordevicesandapplicationsfrom
allmajor manufacturersandvendors
• Supportfor SNMP,WMI,APIs,perfmon,customerscripts,
syslogs,DB monitoringandmanymore
• Pre-built graphsandreportingstructures
Benefits
• SaveITman-hours
• Consolidatetools
• Allperformancemetrics(servers,networkingequipment,
storagedevices,hypervisers,databases,applications,
public cloud,andmore)centralizedinoneplatform

13.
z
Monitor More
Windows Server Monitoring
• Automaticallydiscoverperformancemetricssuchas
CPU,Disks,Memory,Power,Uptime
• AutomaticallydiscoverapplicationslikeMSSQL,
Exchange,IIS,ActiveDirectory
• Monitor availableservicesandprocessesforstatus
Benefits
• Full suite of WindowsOSmonitoringprovides holistic
view of serverperformance
• ActiveDiscovery®ensuresthatnewcomponentsare
discoveredautomatically
• Compare currentperformanceagainsthistoric data

14.
z
Monitor More
Linux Server Monitoring
• Automaticallydiscoverperformancemetricssuchas
CPU,Disks,Memory,Power,Uptime
• AutomaticallydiscoverapplicationslikeApache,Tomcat,
JavaApps,MySQL
• Monitor availableprocessesforstatusandload
• EnsureuptimethroughHostStatusmonitoring
Benefits
• Full suite of LinuxOSmonitoringprovides holistic view of
server performance
• ActiveDiscoveryensuresthatnewcomponentsare
discoveredautomatically
• Compare currentperformanceagainsthistoric data

15.
z
Monitor More
Virtualization Monitoring
• Monitor performancemetricsacrossVMs
• Rely onActiveDiscovery®todiscovernewlyprovisioned
VMson adailybasis
• Aidrootcauseanalysisof performanceissuesacross
guestservers,virtualservers,andthenetwork
environment
Benefits
• Mitigaterisksof humanerrorbyautomatically
discoveringvirtualizedinfrastructure
• Consolidatevirtualizationmonitoringinto singleview

16.
z
Monitor More
Network Monitoring
• Automateddiscoveryof networkdevicesandalltheir
sub-components
• Aidrootcauseanalysisof performanceissues
• Identify bottlenecksandalertonutilisationthresholds
Benefits
• Reduce timetoresolutionforperformance issues
• Optimisecapacitymanagementstrategy
• Consolidatetoolswithvendor-agnosticsupport

17.
z
Monitor More
Network Traffic Analysis
• Collect datafromNetflow,J-Flow,S-Flow
• Provide granularmetricsonindividualinterfaces and
specific flows
• Assembledataincustomisabletablesandcharts
Benefits
• Gain powerfulinsightintonetworkresourceallocation
andconsumption
• Consolidatetrafficmonitoringandinfrastructure
monitoringintoasingletool
• Easilycompiledatainexecutivedashboardsandreports

18.
z
Monitor More
Storage Monitoring
• Monitor storagearraysfromallmajorvendors
• Automaticallydiscoverdisks,volumes,interfaces
• Collect latency,IOPs,andothercriticaldata
• Tracktrendsinusagewithtimeseriesdata
• Receive alertswhenusagethresholdsaremet
Benefits
• Reduce timetoresolution
• Drivecapacitymanagementstrategy
• Consolidateallyourstoragemonitoring intoasingletool
• Viewstoragedatatogetherwithserverandnetworkdata

19.
z
Monitor More
Cloud - Performance
Monitoring
• Createcustomisedviewsof yourAWS,Azure&Google,
Azueperformance
• Correlate performanceissuesacrossallITenvironments
• Discover under-utilisedresources
• Real-time notificationsforbottlenecksandavailability
issues
• MonitorAWS,Azure&Googleresourcesalongsideon-
premisedevicesforaunifiedviewof hybrid
infrastructure.
• Gain performancevisibilityduringmigrationtoAWS,
Azure&Google.
• Easilycompareon-premiseperformancewithAWS,
Azure&Googleperformanceinthesame
dashboard.
Benefits
• ConnectAWS,Azure&Googleperformance to business
value
• Enablereal-timeoperationsdecisions
• Justify cloudstrategytobusinessowners
• Consolidate toolsetsandmonitoringpointsolutions

20.
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Monitor More
AWS, Azure & Google - Billing
• Collect billinginformationanddisplaythrough executive-
leveldashboards
• Monitor overallspend,oranalyzespendperregionor
service
• Forecastfuturespendbasedonhistorical data
• Setthresholdsforspendingalerts
Benefits
• Gain controloveryourAWS,Azure&Googlespend
• Discover areasforcostsavings
• Displayexecutive-levelviewforthebusiness

21.
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Monitor More
Website Monitor
• Monitor websitesandwebapplications
• Measure,visualizeandalertonavailability
• Testtransactionsthroughmultiplesteps
• Easilytroubleshoot poorresponsetimes,incomplete
pageloadsor DNSissues
• Configure monitoringfrom6differentlocationsaround
theglobeto testperformancefromoutsideyournetwork
Benefits
• Identify availabilityissues
• Maintain performancewithglobalpresence
• Correlate infrastructureissueswithcustomerexperience

22.
EMPOWER OPS
TRANSLATE IT TO BUSINESS
• Consolidate monitoring of your IT infrastructure
into a single platform
• Monitoring consolidation allows all your IT teams
to have access to the same information.
• Pin point problems before they happen and
enable faster time to resolution (TTR)
Empower Ops
MONITOR MORE
DEPLOY FASTER

23.
z
Empower Ops
Situational Awareness
• Managetheperformanceof devicesbyfunction,
location,teamorservice
• Aggregatedataandviewovercustomisabletimeframes
• Quickly findoutliersandresourcehogs
• Createvisualcuesforcapacityrestraints
Benefits
• Convertraw dataintoactionablemetrics
• Reduce costsof analyticstools
• Deliver datatocustomersinaconsumableformat

24.
z
Empower Ops
Put your Data to Work
• Automaticallydiscoverperformancemetricssuchas
CPU,Disks,Memory,Power,Uptime
• AutomaticallydiscoverapplicationslikeMSSQL,
Exchange,IIS,ActiveDirectory
• Monitor availableservicesandprocessesforstatus
• Alert on Microsofteventswhentheyoccur
Benefits
• Full suite of WindowsOSmonitoringprovides holistic
view of serverperformance
• ActiveDiscovery®ensuresthatnewcomponentsare
discoveredautomatically
• Compare currentperformanceagainsthistoric data

25.
z
Empower Ops
Data Forecasting
• Forecastfuturedatabasedonhistorical trend analysis
• Generateupperandlowerconfidenceboundsfor
forecasteddata
Benefits
• Enablesabetterunderstandingof futurecapacity
requirements
• Provides powerfulinsightstopurchasing managers

26.
z
Empower Ops
Executive Insights
• Visualisebusinessmetricssuchascloud spend,service
SLAs,currentconnections,sales-per-dayandcustomers-
per-hour
• Demonstratevalueof ITthroughreal-timecustomer
experience monitoring
Benefits
• Justify ITspend
• Predict futurecapacityrequirements
• Prove new ITstrategies
• Alert thebusinessaboutissues beforecustomersreport
them

27.
z
Empower Ops
Drive Notification Strategy
• Roll up proactivealertsintodailyreports
• Route reactivealertstooperationalteams
• Alert viaemail,SMS,phonecalls
• Connect LogicMonitortoServiceManagement toolslike
ServiceNow,communicationstoolslikeSlackand
HipChat,or On-callrotationtoolslikePagerDuty
Benefits
• Reduce alertvolume,alertstorms
• Savecostsonre-tooling
• ReduceTTR
• Increaseaccountability
• Increasecollaboration

28.
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Empower Ops
Integrate with Existing Tools
• Route LogicMonitoralertsthoughin-productintegrations
with popularservicemanagementtools
• CreatecustomintegrationsusingWebHooksorthe
LogicMonitorAPI
• ExportdataintoNoSQLDBtofeedintoBIorother
analyticaltools
Benefits
• Seamlessly integratewithexistingworkflows
• Leveragepastinvestmentstoadvancestrategy
• Reduce timetore-train/re-tool
• Avoidlengthyprofessionalservicesengagementsand
customdev work

29.
Always-on Support
SERVICESSUPPORT
• Jumpstart Program
• Migration assistance
• Custom integrations
CUSTOMER SUCCESSTRAINING
• In-app chat with engineers
• 24/5 support
• 365 days a year
• Online training
• Monthly Quickstart webinars
• Live training sessions
• Lifecycle support
• Health checks
• Quarterly business reviews
98% Customer Renewal Rate

30.
CHALLENGE:
• Incumbent on-premises solution could not scale with rapid growth
• Multiple outages
• Upgrades required forced downtime creating huge risk
LOGICMONITOR SOLUTION:
• SaaS allows West Monroe to scale easily as customers grow and new customers
come online
• In-App support speeds time to resolution
BUSINESS IMPACT:
• Reduced operational cost
• IT resources freed up to focus on strategic projects
• Fix problems before clients know they have an issue
• ServiceNow integration: automatically opens service tickets
“ LogicMonitor allowed us to reduce
our operational costs while improving
our ability to service our clients.
We couldn't be happier.”
Nate Ulery
Managing Director
Service Provider
View Video

31.
CHALLENGE:
• Legacy monitoring system buggy and labor-intensive
• Couldn’t monitor new technologies easily
• Lack of visibility of infrastructure and website performance across 50 countries
LOGICMONITOR SOLUTION:
• Cloud-based, automated monitoring simplifies administration
• Auto-detects all devices, instances and their configurations continually
BUSINESS IMPACT:
• 75% IT productivity increase
• $2.7M annual savings from improved uptime
• Complete visibility
“We can monitor the network, servers,
and applications that run the whole
website. You can pretty much monitor
anything that you can think of either
with the built-in data sources that
LogicMonitor has right out of the box,
or by creating your own data sources,
all with one pane of glass.”
Tom Parker
VP of IT
Web Tech
View Video

32.
CHALLENGE:
• MSP margins need to be efficient
• Lewan needed tools to collaborate with cloud partners
LOGICMONITOR:
• Enabled Lewan to provide customers with visibility into their own systems
• Greatly reduced support tickets
• Increased team efficiency
• Visibility into service resolution
BUSINESS IMPACT:
• Lewan monetized monitoring: profitable new revenue stream
• Access to lucrative new niche: Oil & Gas industry monitoring remote field equipment
“We started Monitoring-as-a-Service
with LogicMonitor. It’s given us a
fruitful way to capture revenue from
monitoring.”
Wray Smith
VP ofTechnology Services
Service Provider

33.
CHALLENGE:
• Ensure payment systems are running smoothly
• Outages created major resource and financial impacts
• Lack of visibility
LOGICMONITOR SOLUTION:
• Ability to monitor IT infrastructure end-to-end
• Full visibility of virtualized fax clusters and 100K complex, daily transaction workflows
BUSINESS IMPACT:
• 85% IT productivity increase
• $3M annual savings from improved uptime
• Elimination of most P1 issues
“Implementing LogicMonitor was a no
brainer. Just 4 weeks after deployment,
we’d eliminated priority 1 issues down
to practically zero.”
Shane Carden
Manager of DevOps.
Enterprise IT

34.
Bank-Grade Security
• Designed for high security from the ground up
• Strong encryption used throughout
• Sophisticated Role-Based Access Control (RBAC)
• Support for SAML and 2FA
• Operated on security-hardened Linux with continuous
vulnerability scanning
• Regularly validated by third-party penetration testing
and SOC2 audits