1. James Crumpton
• (+44) 07985114153 • email@example.com
Experienced Commercial manager, running large and high profile operations including at 2012
London Olympics & businesses of up to £14million PA.
Achieved exceptional KPIs and successfully delivered projects at regional and national level.
Highly organised and has good attention to detail. With the ability tolearn quickly and
implement on the job.
Naturally analytical and a problem solver.
Uses own initiative and has strong commercial abilities, have set up my own small business.
Looking for a career change which would allow me to gain new skills and face fresh challenges.
PRINCE2 ™ Foundation August2013
M&SGraduate Scheme *Completed numberofin-house courses 2010 -2011
Fin Tuition Ltd. (2day Courses) 2008 – 2009
Global collateral management; Understanding hedge funds; Securities operations clearing &
Settlement; Due diligence on Hedge Funds and Prime brokerage.
University of Durham 2005 – 2008
BA Hons Business – 2.1
Dissertation on survival of small businesses including managing change & culture.
Hull Grammar School 1992 – 2005
GCSE - 2 A’s7 B’s
Career History &Responsibilities
Circle 87 Café & Bar - Founder& Owner Nov 2013 – present(P/T)
E&WRLaundrette LTD – ConsultanttofamilyBusiness Aug 2013 – Dec 2014 (P/T)
Marks & SpencerPLC Sept 2010 – Aug 2013
Food CommercialManager - CoventGarden Store Aug 2011 – 2013
CommercialManager2012 London Olympics,Stratford Store July 2012 –Aug 2012
Food CommercialManager- UxbridgeStore Oct 2011 – June2012
GraduateProgramme Sept2010 – Oct 2011
Responsible forday to day runningof large businesses of up to £14 million PA.Responsiblefor60+ staff
includingjuniorand middle management.
Developed business strategies in store, implemented business changeand policies. Developed staff and held
Delivered exceptional KPIsin Sales, CustomerService, Waste, P/Land Budgeting.
Responsible forinitiating anddelivering regional andwhole estate (700 stores) projects.Including anew staffing
AAK (Marketing Assistant) Jan 2010 – May 2010
Responsible for delivering rebranding of two Key brands for National Retail Chain.
FinTuitionLtd. (Marketing& Sales) Sept 2008 -May 2009
Responsible for marketing strategies with rapidly changing economic world event. Introducednew e-commerce
processto improve commerciality.Thisincluding database management,website management,cataloguedesign
and distribution, marketing e-mails, social media and newsletters.
2. Skills & Achievement’s
To deliverresultsIhave had to manage through teams. To deliver high quality results I managed large teams of
people. Guide themthroughchange and performtotheir full potential.InmyRole atM&S I was able to achieve
Beingselectedfromthe regiontohelpleadanddeliverythe M&Sfoodhall at 2012 LondonOlympics
Runningthe largest& highprofile “Foodonthe Move”& hospitalityunitinM&S –CoventGarden
CoventGardenStore - reaching1st
inRiskrankingin region,animprovement from8th
of managementchange andunanticipated events.While beatingyearonyearsalestargets.
Uxbridge store - Achieving5out of 5 KPIsin10 months.
Raised£62K forthe Region,the mostinthe country.Afterbeingselectedtoleadthe Regionseffortsin
I useda numberof differentdisciplinestodeliverthese,including:
Developingclearstrategies,gettingregional buyinfromall stakeholdersthrougheffective andcreative
communicationbyusingdifferentmediaincluding,emails,conference callsandsocial media.
I oftenuse a democraticandactive listeningapproach,dependingonthe contextof the situation.
Confidentin givinggroupandindividual presentations,fromcustomerassistance uptoseniormanagementand
clients. Alsodelivernumberof store walkroundsandteammeetings.
procedurestoheadsof M&S regions. Successfully influencingtobuyinto new approachto challenge service
scoresand improve staffingefficiencies.
DelivereddailyTeamBriefstolarge store audiences.
By beingwell organised, goodatprioritisinganddevelopingclearstrategies whichcan be easilyfollowed.
I have alsobeena ManagingDirectorof a Young Enterprise company winingregionalawards forInnovationand
Problemsolving,Projects& Own Initiative
I have a natural attentiontodetail andabilityto analyse,whichhasledme todeliveronprojects, create more
effectivewaysof workingandfind solutionstoproblems.Whennecessary Ihave implementedorinfluencedkey
stakeholderstoadopt a numberof features tohelpachieve results.These include;
More efficientdatabase managementsystemandintroductionof SEO/PPConbusinessWebsite at
Fintuition,tosolve problemof poorsearchavailabilityforcustomersonline.
I developedandimplementedNewStore staffingRotaboards(Excel based),savingonaverage 8hours a
weekof resource dedicatedtostaffing.New processes wasadoptedby myregion,savingit£75K Per
annum.Later beingadaptedandrolled outnationally.Iledthe developmentand rollout.
Newwaysof measuringservice resultsandstore auditactivitytodrive more effective behaviorsinstores.
Progressive increase inservice from68% to 75% as a region.HighestService score inthe regionat Uxbridge
of 91% for the year.
Newmeasuresforhealthandsafetyself-audit.Drivingmore efficientbehaviorstogainresults. Never
To gain myachievements,Ihave alwayshadtomanage my time effectively,prioritizing appropriatelytoany
situation.While managingexpectationsandmaintainahealthywork,life balance. Managedanumberof sports
Created and run website for own business. Accompanied by a social media strategy to develop custom.
Excellent skills in Excel, Word and PowerPoint.
Currently resides East Yorkshire but flexible to move anywhere in the UK & Europe.
Holder of a full and Clean UK driving license.
Reference: Available onrequest