1. James Crumpton
• (+44) 07985114153 • james.crumpton@hotmail.co.uk
Profile:
 Experienced Commercial manager, running large and high profile operations including at 2012
London Olympics & businesses of up to £14million PA.
 Achieved exceptional KPIs and successfully delivered projects at regional and national level.
 Highly organised and has good attention to detail. With the ability tolearn quickly and
implement on the job.
 Naturally analytical and a problem solver.
 Uses own initiative and has strong commercial abilities, have set up my own small business.
 Looking for a career change which would allow me to gain new skills and face fresh challenges.
Academic History
PRINCE2 ™ Foundation August2013
M&SGraduate Scheme *Completed numberofin-house courses 2010 -2011
Fin Tuition Ltd. (2day Courses) 2008 – 2009
 Global collateral management; Understanding hedge funds; Securities operations clearing &
Settlement; Due diligence on Hedge Funds and Prime brokerage.
University of Durham 2005 – 2008
BA Hons Business – 2.1
 Dissertation on survival of small businesses including managing change & culture.
Hull Grammar School 1992 – 2005
A-levels- HistoryA,BusinessA,BiologyB
GCSE - 2 A’s7 B’s
Career History &Responsibilities
Circle 87 Café & Bar - Founder& Owner Nov 2013 – present(P/T)
E&WRLaundrette LTD – ConsultanttofamilyBusiness Aug 2013 – Dec 2014 (P/T)
Marks & SpencerPLC Sept 2010 – Aug 2013
Food CommercialManager - CoventGarden Store Aug 2011 – 2013
CommercialManager2012 London Olympics,Stratford Store July 2012 –Aug 2012
Food CommercialManager- UxbridgeStore Oct 2011 – June2012
GraduateProgramme Sept2010 – Oct 2011
 Responsible forday to day runningof large businesses of up to £14 million PA.Responsiblefor60+ staff
includingjuniorand middle management.
 Developed business strategies in store, implemented business changeand policies. Developed staff and held
disciplinarians.
 Delivered exceptional KPIsin Sales, CustomerService, Waste, P/Land Budgeting.
 Responsible forinitiating anddelivering regional andwhole estate (700 stores) projects.Including anew staffing
platform.
AAK (Marketing Assistant) Jan 2010 – May 2010
 Responsible for delivering rebranding of two Key brands for National Retail Chain.
FinTuitionLtd. (Marketing& Sales) Sept 2008 -May 2009
 Responsible for marketing strategies with rapidly changing economic world event. Introducednew e-commerce
processto improve commerciality.Thisincluding database management,website management,cataloguedesign
and distribution, marketing e-mails, social media and newsletters.

2. Skills & Achievement’s
Leadership& Communication
To deliverresultsIhave had to manage through teams. To deliver high quality results I managed large teams of
people. Guide themthroughchange and performtotheir full potential.InmyRole atM&S I was able to achieve
successful resultswhichinclude:
 Beingselectedfromthe regiontohelpleadanddeliverythe M&Sfoodhall at 2012 LondonOlympics
 Runningthe largest& highprofile “Foodonthe Move”& hospitalityunitinM&S –CoventGarden
 CoventGardenStore - reaching1st
inRiskrankingin region,animprovement from8th
.Afterexceptional period
of managementchange andunanticipated events.While beatingyearonyearsalestargets.
 Uxbridge store - Achieving5out of 5 KPIsin10 months.
 Raised£62K forthe Region,the mostinthe country.Afterbeingselectedtoleadthe Regionseffortsin
company’s charitydrive.
I useda numberof differentdisciplinestodeliverthese,including:
 Developingclearstrategies,gettingregional buyinfromall stakeholdersthrougheffective andcreative
communicationbyusingdifferentmediaincluding,emails,conference callsandsocial media.
 I oftenuse a democraticandactive listeningapproach,dependingonthe contextof the situation.
 Confidentin givinggroupandindividual presentations,fromcustomerassistance uptoseniormanagementand
clients. Alsodelivernumberof store walkroundsandteammeetings.
 Conveyedeffectivelykeypointsanddebate inacademicandbusinesspresentations.Includingpresentingnew
procedurestoheadsof M&S regions. Successfully influencingtobuyinto new approachto challenge service
scoresand improve staffingefficiencies.
 DelivereddailyTeamBriefstolarge store audiences.
 By beingwell organised, goodatprioritisinganddevelopingclearstrategies whichcan be easilyfollowed.
I have alsobeena ManagingDirectorof a Young Enterprise company winingregionalawards forInnovationand
Teamwork,making£2000 profit.
Problemsolving,Projects& Own Initiative
I have a natural attentiontodetail andabilityto analyse,whichhasledme todeliveronprojects, create more
effectivewaysof workingandfind solutionstoproblems.Whennecessary Ihave implementedorinfluencedkey
stakeholderstoadopt a numberof features tohelpachieve results.These include;
 More efficientdatabase managementsystemandintroductionof SEO/PPConbusinessWebsite at
Fintuition,tosolve problemof poorsearchavailabilityforcustomersonline.
 I developedandimplementedNewStore staffingRotaboards(Excel based),savingonaverage 8hours a
weekof resource dedicatedtostaffing.New processes wasadoptedby myregion,savingit£75K Per
annum.Later beingadaptedandrolled outnationally.Iledthe developmentand rollout.
 Newwaysof measuringservice resultsandstore auditactivitytodrive more effective behaviorsinstores.
Progressive increase inservice from68% to 75% as a region.HighestService score inthe regionat Uxbridge
of 91% for the year.
 Newmeasuresforhealthandsafetyself-audit.Drivingmore efficientbehaviorstogainresults. Never
receivedabelowa90% Auditscore.
Organizingskillsand adaptability
To gain myachievements,Ihave alwayshadtomanage my time effectively,prioritizing appropriatelytoany
situation.While managingexpectationsandmaintainahealthywork,life balance. Managedanumberof sports
teamsoverthe years.
Computing
 Created and run website for own business. Accompanied by a social media strategy to develop custom.
 Excellent skills in Excel, Word and PowerPoint.
Location
 Currently resides East Yorkshire but flexible to move anywhere in the UK & Europe.
 Holder of a full and Clean UK driving license.
Reference: Available onrequest