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This PR Plan was developed by:
	
  
Brianna	
  Fischer	
  
Krista	
  Field	
  
Daniel	
  Calloway	
  
Jacqueline	
  Moore	
  
Cierra	
  LaCasse	
  
	
  
	
  
Table Of Contents
	
  
Situation	
  Analysis	
  ……………………………………………………………………………………………………………..	
  1	
  
Organization	
  Analysis	
  ……………………………………………………………………………………………………….	
  4	
  
SWOT	
  Analysis	
  ………………………………………………………………………………………………………………….	
  6	
  
Audience	
  Analysis	
  ……………………………………………………………………………………………………………..	
  8	
  
Audience	
  Profile	
  ……………………………………………………………………………………………………………….	
  11	
  
Goals,	
  Objectives	
  and	
  Theme	
  ………………………………………………..…………………………..…………….	
  	
  13	
  
Objective	
  Analytics	
  ……………………………………………………………………………………………………………	
  15	
  
Campaign	
  Calendar	
  Before	
  Re-­‐opening	
  …………………………………………………………………………....	
  18	
  
Campaign	
  Calendar	
  After	
  Re-­‐opening	
  ………………………………………………………………………………	
  19	
  
Campaign	
  Calendar	
  Write	
  Up	
  ……………………………………………………………………………………………	
  20	
  
Strategies	
  and	
  Tactics	
  ………………………………………………………………………………………………………..	
  21	
  
Budget	
  ………………………………………………………………………………………………………………………………	
  26	
  
Evaluation	
  …………………………………………………………………………………………………………………………	
  30	
  
News	
  Release	
  ……………………………………………………………………………………………….……………………	
  31	
  
  1	
  
Situation Analysis
	
  
	
  
Current	
  Business	
  Situation	
  
There	
  are	
  over	
  20	
  different	
  bars	
  and	
  restaurants	
  currently	
  inhabiting	
  the	
  Los	
  Gatos	
  area.	
  Each	
  one	
  is	
  
known	
  for	
  specialty	
  plates,	
  specialty	
  drinks,	
  music	
  or	
  dancing.	
  The	
  atmospheres	
  at	
  these	
  establishments	
  
can	
  range	
  anywhere	
  from	
  a	
  dive	
  bar	
  to	
  a	
  high-­‐end	
  winery.	
  Brewery	
  99	
  can	
  be	
  found	
  somewhere	
  in	
  the	
  
middle.	
  It	
  is	
  not	
  considered	
  cheap	
  enough	
  to	
  be	
  labeled	
  a	
  dive	
  bar,	
  but	
  are	
  not	
  fancy	
  enough	
  to	
  be	
  
considered	
  high	
  end.	
  It	
  has	
  fair	
  food	
  and	
  drink	
  prices	
  and	
  a	
  fun	
  atmosphere.	
  It	
  serves	
  bar	
  style	
  
appetizers	
  in	
  addition	
  to	
  an	
  extensive	
  selection	
  of	
  over	
  100	
  beers	
  on	
  tap.	
  Its	
  niche	
  in	
  the	
  marketplace	
  is	
  
their	
  full	
  selection	
  of	
  beer,	
  but	
  stands	
  out	
  because	
  that	
  is	
  not	
  all	
  that	
  it	
  offers.	
  Brewery	
  99	
  prides	
  itself	
  
on	
  having	
  something	
  for	
  everyone.	
  
Business	
  is	
  currently	
  generated	
  from	
  most	
  of	
  the	
  same	
  customers.	
  Brewery	
  99	
  is	
  home	
  to	
  many	
  locals	
  
who	
  have	
  become	
  regulars	
  at	
  the	
  bar.	
  Business	
  is	
  beginning	
  to	
  lack	
  due	
  to	
  the	
  shortage	
  of	
  variety	
  in	
  its	
  
customer	
  base.	
  The	
  current	
  atmosphere	
  of	
  the	
  bar	
  does	
  not	
  give	
  off	
  an	
  inviting	
  feel.	
  It	
  is	
  far	
  from	
  being	
  a	
  
community-­‐based	
  bar.	
  Brewery	
  99	
  does	
  not	
  have	
  any	
  current	
  relationship	
  with	
  any	
  other	
  businesses.
Downtown	
  Area	
  Business	
  Profiles	
  Similar	
  to	
  Brewery	
  99	
  	
  
C.B.	
  Hannigans,	
  opened	
  1982
Bar	
  Type:	
  Irish	
  Pub
Website:	
  http://cbhannegans.com
Social	
  Media:	
  Facebook	
  -­‐	
  No;	
  Instagram	
  -­‐	
  No;	
  Twitter	
  -­‐	
  No
Happy	
  Hour:	
  3	
  to	
  5	
  PM,	
  Monday	
  -­‐	
  Friday
Details:	
  Has	
  a	
  full	
  service	
  restaurant	
  and	
  bar.	
  Can	
  be	
  booked	
  for	
  private	
  events.	
  Serves	
  over	
  30	
  types	
  of	
  
whiskeys.	
  Has	
  a	
  Happy	
  Hour	
  that	
  serves	
  $5	
  appetizers,	
  but	
  no	
  drink	
  specials.	
  
	
  
Black	
  Watch,	
  opened	
  1959
Bar	
  Type:	
  Dive	
  Bar
Website:	
  none
Social	
  Media:	
  Facebook	
  -­‐	
  Yes;	
  Instagram	
  -­‐	
  No;	
  Twitter	
  -­‐	
  No
Happy	
  Hour:	
  Yes,	
  not	
  specified
  2	
  
Details:	
  The	
  Black	
  Watch	
  is	
  a	
  traditional	
  dive	
  bar,	
  with	
  no	
  online	
  presence	
  other	
  than	
  a	
  Yelp	
  page.	
  	
  
	
  
Carry	
  Nation’s,	
  opened	
  1970s
Bar	
  Type:	
  Dive	
  Bar
Website:	
  none
Social	
  Media:	
  Facebook	
  -­‐	
  Yes;	
  Instagram	
  -­‐	
  No;	
  Twitter	
  -­‐	
  No
Happy	
  Hour:	
  Yes,	
  not	
  specified
Details:	
  Carry	
  Nation’s	
  is	
  another	
  dive	
  bar,	
  with	
  no	
  online	
  presence	
  other	
  than	
  Facebook	
  and	
  Yelp	
  Pages	
  
with	
  little	
  information	
  and	
  infrequent	
  postings.	
  
	
  
Los	
  Gatos	
  Bar	
  and	
  Grill,	
  opened	
  2010
Bar	
  Type:	
  American	
  Restaurant	
  and	
  Bar
Website:	
  http://losgatosbarandgrill.com
Social	
  Media:	
  Facebook	
  -­‐	
  Yes;	
  Instagram	
  -­‐	
  Yes;	
  Twitter	
  -­‐	
  Yes
Happy	
  Hour:	
  6	
  to	
  7:30	
  PM;	
  Friday
Details:	
  Los	
  Gatos	
  Bar	
  and	
  Grill	
  is	
  a	
  fully	
  functioning	
  club	
  during	
  the	
  day	
  and	
  a	
  nightclub	
  in	
  the	
  evening.	
  It	
  
has	
  a	
  happy	
  hour	
  which	
  offer	
  $2	
  off	
  all	
  beer,	
  wine,	
  and	
  spirits.	
  Also	
  has	
  a	
  special	
  happy	
  hour	
  appetizer	
  
menu.	
  Los	
  Gatos	
  Bar	
  and	
  Grill	
  can	
  also	
  be	
  hired	
  out	
  for	
  events.	
  It	
  is	
  also	
  active	
  on	
  Instagram	
  and	
  
Facebook.	
  The	
  bar	
  has	
  a	
  twitter	
  but	
  is	
  not	
  active	
  on	
  the	
  site.	
  
	
  
Charley’s	
  LG,	
  opened	
  1972
Bar	
  Type:	
  Nightclub
Website:	
  http://charleyslg.com
Social	
  Media:	
  Facebook	
  -­‐	
  Yes;	
  Instagram	
  -­‐	
  Yes;	
  Twitter	
  -­‐	
  No
Happy	
  Hour:	
  Yes,	
  not	
  specified
Details:	
  Charley’s	
  LG	
  is	
  a	
  nightclub	
  that	
  specializes	
  in	
  EDM	
  music	
  and	
  bottle	
  service.	
  It	
  can	
  be	
  rented	
  out	
  
for	
  private	
  events.	
  The	
  club	
  is	
  active	
  on	
  social	
  media,	
  but	
  only	
  one	
  Instagram	
  and	
  Facebook.	
  
	
  
Jack	
  Rose	
  Libation	
  House,	
  opened	
  2013
	
  
Bar	
  Type:	
  American	
  Bar
Website:	
  http://www.jackrosebar.com
  3	
  
Social	
  Media:	
  Facebook	
  -­‐	
  Yes;	
  Instagram	
  -­‐	
  Yes;	
  Twitter	
  -­‐	
  YES
Happy	
  Hour:	
  4	
  to	
  6	
  PM;	
  Monday	
  -­‐	
  Friday
Details:	
  Jack	
  Rose	
  Libation	
  House	
  is	
  a	
  bar	
  that	
  tells	
  a	
  story	
  of	
  American	
  writers	
  and	
  their	
  love	
  affair	
  with	
  
drinking.	
  The	
  bar	
  has	
  a	
  modern,	
  yet	
  rustic	
  feel.	
  It	
  can	
  be	
  rented	
  out	
  for	
  private	
  events.	
  It	
  also	
  has	
  a	
  
happy	
  hour	
  though	
  the	
  contents	
  are	
  not	
  specified	
  online.	
  Jack	
  Rose	
  is	
  active	
  on	
  all	
  three	
  major	
  social	
  
media	
  platforms	
  and	
  post	
  a	
  few	
  times	
  each	
  week.	
  
	
  
  4	
  
Organizational Analysis
	
  
Competitors	
  
Other	
  bars	
  and	
  breweries	
  around	
  the	
  area	
  are	
  established	
  and	
  have	
  a	
  relatively	
  solid	
  customer	
  
base.	
  Some	
  offer	
  good	
  products	
  at	
  decent	
  prices	
  and	
  serve	
  as	
  real	
  competition.	
  A	
  lot	
  of	
  these	
  
places	
  have	
  a	
  particular	
  niche.	
  For	
  example,	
  Los	
  Gatos	
  Bar	
  and	
  Grill	
  is	
  an	
  incredibly	
  popular	
  
restaurant	
  during	
  the	
  day	
  that	
  transforms	
  into	
  a	
  nightclub	
  after	
  dark.	
  They	
  reach	
  a	
  wide	
  variety	
  
of	
  people	
  due	
  to	
  the	
  different	
  services	
  and	
  experiences	
  that	
  it	
  offers.	
  It	
  is	
  known	
  for	
  multiple	
  
things	
  where	
  as	
  a	
  bar	
  like	
  Carry	
  Nations	
  is	
  more	
  known	
  for	
  just	
  being	
  a	
  bar.	
  Brewery	
  99	
  is	
  
somewhere	
  in	
  between	
  the	
  full	
  experience	
  and	
  lack	
  of	
  an	
  experience.	
  While	
  it	
  is	
  predominantly	
  
a	
  brewery,	
  is	
  has	
  a	
  fully	
  functioning	
  loft	
  that	
  can	
  act	
  as	
  a	
  lounge	
  after	
  dark	
  that	
  is	
  not	
  currently	
  
being	
  utilized.
	
  
Recently,	
  Double	
  D’s,	
  the	
  premiere	
  location	
  to	
  watch	
  sports	
  in	
  downtown	
  Los	
  Gatos	
  has	
  closed	
  
due	
  to	
  a	
  fire,	
  leaving	
  room	
  for	
  Brewery	
  99	
  to	
  fill	
  that	
  gap	
  in	
  the	
  market.
How	
  Customers	
  See	
  Brewery	
  99	
  In	
  The	
  Market
The	
  current	
  customer	
  base,	
  individuals	
  mid	
  40’s	
  and	
  50’s,	
  see	
  Brewery	
  99	
  as	
  a	
  bar	
  to	
  visit	
  after	
  
work	
  to	
  grab	
  a	
  drink	
  and	
  wind	
  down.	
  It	
  is	
  considered	
  to	
  be	
  the	
  place	
  to	
  get	
  a	
  good	
  beer	
  and	
  
maybe	
  watch	
  the	
  game	
  with	
  some	
  friends,	
  but	
  are	
  not	
  currently	
  seen	
  as	
  the	
  cool	
  place	
  to	
  
hangout	
  on	
  a	
  Friday	
  night.	
  It	
  is	
  not	
  a	
  dance	
  club	
  but	
  is	
  known	
  for	
  offering	
  quality	
  beer,	
  drinks,	
  
and	
  food.	
  However,	
  even	
  the	
  great	
  products	
  are	
  not	
  bringing	
  in	
  the	
  demographic	
  that	
  Brewery	
  
99	
  is	
  now	
  attempting	
  to	
  target.	
  Brewery	
  99	
  is	
  slowly	
  gaining	
  a	
  dive	
  bar	
  reputation	
  without	
  a	
  dive	
  
bar	
  atmosphere.	
  By	
  changing	
  a	
  few	
  things	
  inside	
  the	
  brewery,	
  like	
  taking	
  better	
  advantage	
  of	
  
the	
  loft	
  space	
  on	
  the	
  second	
  level,	
  it	
  can	
  transform	
  the	
  way	
  younger	
  individuals	
  view	
  the	
  
brewery.	
  Earned	
  media	
  is	
  the	
  most	
  effective	
  type	
  of	
  marketing	
  because	
  people	
  will	
  visit	
  places	
  
that	
  people	
  they	
  trust	
  recommend.	
  If	
  the	
  current	
  demographic	
  is	
  people	
  in	
  their	
  40’s	
  and	
  50’s,	
  
younger	
  individuals	
  are	
  not	
  hearing	
  from	
  other	
  young	
  individuals	
  how	
  great	
  the	
  brewery	
  is.	
  They	
  
have	
  a	
  stigma	
  against	
  a	
  brewery	
  that	
  they	
  have	
  never	
  even	
  stepped	
  foot	
  in.
	
  
Growth	
  
  5	
  
Over	
  the	
  past	
  several	
  years,	
  Brewery	
  99	
  has	
  not	
  been	
  able	
  to	
  expand	
  its	
  markets	
  past	
  the	
  
regular	
  individuals	
  who	
  come	
  in.	
  Its	
  products,	
  customers,	
  and	
  image	
  have	
  been	
  the	
  same	
  since	
  
opening	
  its	
  doors.	
  Brewery	
  99	
  has	
  what	
  it	
  takes	
  to	
  bring	
  its	
  establishment	
  to	
  the	
  next	
  level	
  and	
  
to	
  promote	
  the	
  growth	
  it	
  needs.
	
  
Brewery	
  99	
  Team
The	
  current	
  staff	
  of	
  Brewery	
  99	
  is	
  made	
  up	
  of	
  7	
  core	
  people.	
  The	
  owner,	
  Rick	
  Judd	
  (52),	
  his	
  two	
  
sons,	
  Nate	
  (25)	
  and	
  Daniel	
  Judd	
  (28),	
  Kyle	
  Lowe	
  (23),	
  Lacey	
  Stevens	
  (25),	
  Lauren	
  Coluso	
  (22)	
  and	
  
Jon	
  Henley	
  (29).	
  Rick	
  is	
  the	
  CEO	
  who	
  started	
  this	
  company	
  ten	
  years	
  ago.	
  He	
  used	
  to	
  be	
  closed	
  
off	
  to	
  the	
  idea	
  of	
  changing	
  the	
  bar	
  because	
  he	
  and	
  his	
  dad	
  started	
  the	
  company	
  from	
  the	
  ground	
  
up	
  before	
  his	
  father	
  later	
  died	
  of	
  cancer.	
  His	
  sons	
  have	
  finally	
  helped	
  him	
  realize	
  that	
  re-­‐
inventing	
  the	
  bar’s	
  image	
  is	
  the	
  only	
  way	
  to	
  keep	
  the	
  bar,	
  and	
  his	
  dad’s	
  legacy,	
  alive.
Nate	
  and	
  Daniel	
  Judd	
  are	
  the	
  driving	
  force	
  behind	
  the	
  reinvention	
  of	
  the	
  brewery.	
  They	
  have	
  
both	
  graduated	
  with	
  a	
  bachelor’s	
  degree	
  and	
  currently	
  help	
  run	
  the	
  bar.	
  Kyle,	
  Lacey,	
  Lauren	
  and	
  
Jon	
  are	
  all	
  young	
  adults	
  who	
  know	
  how	
  to	
  gain	
  a	
  new	
  demographic.	
  They	
  are	
  full	
  of	
  ideas	
  and	
  
creativity	
  and	
  are	
  an	
  excellent	
  addition	
  to	
  the	
  99	
  team.
	
  
Where	
  They	
  Are	
  and	
  Where	
  They	
  Are	
  Going
Brewery	
  99	
  is	
  not	
  currently	
  the	
  go	
  to	
  spot	
  for	
  anything	
  other	
  than	
  a	
  great	
  beer.	
  With	
  some	
  
minor	
  changes	
  and	
  social	
  media	
  exposure,	
  this	
  brewery	
  has	
  the	
  potential	
  to	
  reinvent	
  current	
  
image.
	
  
  6	
  
SWOT Analysis
	
  
	
  
Strengths	
  
Brewery	
  99	
  has	
  a	
  highly	
  sought	
  out	
  location	
  in	
  Downtown	
  Los	
  Gatos.	
  It	
  is	
  the	
  only	
  business	
  in	
  the	
  
downtown	
  area	
  that	
  caters	
  directly	
  to	
  beer	
  lovers.	
  While	
  it	
  is	
  mainly	
  known	
  for	
  beer,	
  it	
  also	
  can	
  cater	
  to	
  
non-­‐beer	
  drinking	
  patrons	
  with	
  a	
  vast	
  selection	
  of	
  wines,	
  cocktails,	
  and	
  small	
  plates	
  menu.	
  Brewery	
  99	
  
already	
  has	
  a	
  liquor	
  license	
  and	
  an	
  established	
  relationship	
  with	
  the	
  local	
  regulatory	
  agency.
	
  
Brewery	
  99	
  consists	
  of	
  a	
  younger	
  management	
  staff	
  that	
  will	
  be	
  able	
  to	
  handle	
  the	
  adjustments	
  to	
  new	
  
technological	
  tactics	
  and	
  strategies	
  that	
  we	
  plan	
  to	
  help	
  put	
  in	
  place.	
  An	
  additional	
  strength	
  is	
  the	
  fact	
  
that	
  the	
  Brewery	
  already	
  has	
  an	
  established	
  social	
  media	
  presence	
  as	
  well	
  a	
  fully	
  functioning	
  website.
	
  
Brewery	
  99	
  has	
  been	
  in	
  the	
  same	
  location	
  for	
  over	
  ten	
  years,	
  which	
  means	
  that	
  it	
  is	
  already	
  established.	
  
They	
  have	
  a	
  building	
  and	
  a	
  good	
  storefront	
  in	
  the	
  heart	
  of	
  Los	
  Gatos,	
  which	
  makes	
  re-­‐branding	
  an	
  easier	
  
task.	
  We	
  have	
  something	
  to	
  work	
  with	
  instead	
  of	
  starting	
  from	
  scratch.	
  
Weakness	
  
Brewery	
  99	
  does	
  not	
  have	
  an	
  established	
  audience	
  which	
  makes	
  marketing	
  much	
  more	
  difficult.	
  
Brewery	
  99	
  is	
  also	
  a	
  newer	
  establishment	
  compared	
  to	
  some	
  downtown	
  bars,	
  which	
  have	
  been	
  there	
  for	
  
over	
  three	
  decades	
  and	
  have	
  established	
  the	
  businesses	
  as	
  part	
  of	
  the	
  Los	
  Gatos	
  community.	
  Downtown	
  
Los	
  Gatos	
  is	
  not	
  easily	
  accessible	
  by	
  public	
  transportation,	
  unlike	
  areas	
  such	
  as	
  Downtown	
  Campbell	
  or	
  
Downtown	
  San	
  Jose,	
  which	
  can	
  be	
  accessed	
  by	
  VTA	
  Light	
  Rail.
	
  
The	
  area	
  of	
  Los	
  Gatos	
  is	
  higher	
  end	
  than	
  other	
  areas,	
  which	
  means	
  that	
  the	
  brewery	
  would	
  need	
  to	
  
charge	
  more	
  in	
  order	
  to	
  compete	
  with	
  the	
  surrounding	
  businesses.
	
  
Brewery	
  99	
  hasn’t	
  grown	
  or	
  expanded	
  business	
  in	
  its	
  10	
  years	
  of	
  operation.	
  Sales	
  are	
  currently	
  static	
  and	
  
no	
  new	
  business	
  is	
  coming	
  in.	
  The	
  current	
  operating	
  structure	
  needs	
  some	
  updating	
  inside	
  and	
  out	
  to	
  
attract	
  a	
  more	
  diverse	
  crowd.	
  
  7	
  
Opportunity	
  
Brewery	
  99	
  has	
  the	
  opportunity	
  to	
  grow	
  its	
  social	
  media	
  presence	
  and	
  expand	
  business.	
  Downtown	
  Los	
  
Gatos	
  does	
  not	
  have	
  an	
  established	
  brewery	
  in	
  the	
  immediate	
  area,	
  which	
  means	
  that	
  Brewery	
  99	
  will	
  
have	
  the	
  chance	
  to	
  make	
  itself	
  an	
  optimal	
  location	
  for	
  craft	
  beers	
  in	
  the	
  	
  area	
  and	
  use	
  social	
  media	
  to	
  
promote	
  that	
  image.
	
  
Brewery	
  99	
  has	
  the	
  opportunity	
  to	
  take	
  advantage	
  of	
  its	
  ability	
  to	
  use	
  technology	
  to	
  go	
  paperless.	
  The	
  
market	
  is	
  moving	
  toward	
  a	
  paperless	
  age	
  and	
  Brewery	
  99	
  can	
  be	
  one	
  of	
  the	
  first	
  breweries	
  to	
  offer	
  that	
  
eco-­‐friendly	
  solution	
  in	
  the	
  immediate	
  area.
	
  
Brewery	
  99	
  also	
  has	
  the	
  opportunity	
  to	
  expand	
  their	
  business.	
  Currently,	
  it	
  is	
  a	
  bar	
  that	
  serves	
  great	
  
beer	
  and	
  small	
  plates.	
  Eventually,	
  it	
  can	
  become	
  a	
  great	
  place	
  for	
  beer	
  lovers,	
  a	
  place	
  for	
  networking	
  and	
  
social	
  opportunities,	
  a	
  place	
  for	
  company	
  and	
  social	
  events	
  and	
  a	
  go	
  to	
  catering	
  service	
  for	
  beer	
  and	
  
wine.	
  In	
  addition	
  to	
  expanding	
  business,	
  it	
  also	
  has	
  the	
  opportunity	
  to	
  reach	
  a	
  diverse	
  customer	
  base.	
  
With	
  different	
  events,	
  it	
  can	
  generate	
  an	
  entirely	
  new	
  customer	
  base	
  to	
  add	
  to	
  the	
  one	
  they	
  currently	
  
have.
	
  
Threats	
  
One	
  of	
  the	
  biggest	
  threats	
  to	
  Brewery	
  99	
  is	
  an	
  over	
  saturation	
  of	
  restaurants	
  and	
  bars	
  in	
  the	
  downtown	
  
area.	
  There	
  are	
  currently	
  20	
  restaurant/bar	
  lounges	
  located	
  on	
  or	
  just	
  off	
  the	
  main	
  strip	
  of	
  downtown.
	
  
In	
  addition	
  to	
  the	
  immediate	
  area	
  being	
  saturated,	
  the	
  surrounding	
  areas	
  such	
  as	
  Downtown	
  San	
  Jose,	
  
Downtown	
  Campbell	
  and	
  Santana	
  Row	
  are	
  not	
  too	
  far	
  away	
  from	
  Brewery	
  99’s	
  location	
  in	
  Los	
  Gatos.	
  
Each	
  of	
  those	
  locations	
  has	
  a	
  dedicated	
  brewery	
  such	
  as	
  Santana	
  Row’s	
  Yardhouse,	
  Downtown	
  San	
  
Jose’s	
  Original	
  Gravity,	
  and	
  Downtown	
  Campbell’s	
  Campbell	
  Brewery	
  Company,	
  that	
  specialize	
  in	
  craft	
  
beers.	
  	
  Brewery	
  99	
  must	
  set	
  itself	
  apart	
  from	
  those	
  other	
  locations.
	
  
Resulting	
  Strategy	
  
Using	
  this	
  SWOT	
  analysis	
  as	
  a	
  guide,	
  we	
  intend	
  to	
  take	
  Brewery	
  99’s	
  audience	
  into	
  consideration	
  and	
  
cater	
  to	
  those	
  needs.	
  We	
  also	
  plan	
  to	
  implement	
  changes	
  that	
  will	
  help	
  set	
  the	
  bar	
  apart	
  from	
  all	
  of	
  the	
  
other	
  restaurant/bar	
  combinations	
  in	
  the	
  surrounding	
  area.
  8	
  
Audience Analysis
	
  
Overview	
  of	
  Los	
  Gatos	
  
Los	
  Gatos	
  is	
  a	
  small	
  historical	
  community	
  in	
  Santa	
  Clara	
  County	
  that	
  spans	
  approximately	
  14	
  square	
  
miles	
  and	
  has	
  a	
  population	
  of	
  29,121.	
  The	
  average	
  household	
  income	
  in	
  the	
  area	
  is	
  $212,207,	
  and	
  the	
  
median	
  age	
  is	
  43.	
  Those	
  who	
  are	
  16	
  and	
  older	
  hold	
  61.5%	
  of	
  the	
  management	
  and	
  professional	
  jobs	
  in	
  
the	
  area.	
  Another	
  24.2%	
  work	
  in	
  sales	
  and	
  office	
  jobs.	
  Of	
  those	
  living	
  in	
  the	
  area	
  that	
  is	
  25	
  and	
  older,	
  
27.6%	
  have	
  earned	
  a	
  graduate	
  or	
  professional	
  degree.	
  Another	
  35%	
  of	
  the	
  population	
  has	
  earned	
  a	
  
bachelor's	
  degree.
	
  
Geographic	
  Location
We	
  plan	
  to	
  target	
  an	
  audience	
  that	
  is	
  in	
  Los	
  Gatos	
  but	
  also	
  located	
  in	
  the	
  surrounding	
  areas	
  such	
  as	
  
Campbell,	
  San	
  Jose,	
  Willow	
  Glen,	
  and	
  Saratoga.	
  Young	
  Professionals	
  and	
  their	
  disposable	
  income	
  will	
  
have	
  the	
  ability	
  to	
  pay	
  for	
  transportation	
  to	
  the	
  bar	
  while	
  also	
  being	
  able	
  to	
  afford	
  drinks	
  and	
  appetizers.	
  
These	
  areas	
  are	
  close	
  enough	
  to	
  the	
  brewery	
  and	
  offer	
  something	
  that	
  these	
  other	
  locations	
  lack,	
  which	
  
is	
  a	
  full	
  brewery	
  with	
  food	
  and	
  events.
	
  
Young	
  Professionals	
  
The	
  audience	
  we	
  are	
  trying	
  to	
  target	
  is	
  the	
  young	
  professional's	
  ages	
  25-­‐34.	
  They	
  are	
  young	
  enough	
  to	
  
want	
  to	
  go	
  out	
  but	
  have	
  graduated	
  college,	
  matured	
  and	
  have	
  more	
  expendable	
  income	
  than	
  college	
  
students.	
  With	
  disposable	
  income,	
  they	
  are	
  more	
  likely	
  to	
  come	
  in	
  and	
  spend	
  more	
  money	
  on	
  drinks	
  and	
  
appetizers	
  compared	
  to	
  college	
  students	
  who	
  might	
  target	
  our	
  happy	
  hour	
  for	
  the	
  cheap	
  drinks.	
  Young	
  
professionals	
  tend	
  to	
  be	
  more	
  social	
  and	
  are	
  sometimes	
  in	
  search	
  of	
  networking	
  opportunities.	
  This	
  
means	
  that	
  we	
  can	
  capitalize	
  on	
  that	
  by	
  holding	
  different	
  events	
  like	
  industry	
  night	
  or	
  meet	
  and	
  greets.	
  
In	
  addition	
  to	
  events	
  held	
  at	
  the	
  brewery,	
  we	
  can	
  reach	
  this	
  audience	
  with	
  our	
  beer	
  and	
  wine	
  truck.	
  This	
  
truck	
  will	
  be	
  offered	
  four	
  times	
  a	
  year	
  for	
  companies	
  to	
  rent	
  out.	
  
	
  
The	
  median	
  income	
  for	
  this	
  group	
  with	
  a	
  bachelor’s	
  degree	
  or	
  higher	
  is	
  $52,000.	
  This	
  age	
  group	
  varies	
  in	
  
marriage	
  and	
  family	
  status.	
  Those	
  who	
  are	
  younger	
  tend	
  to	
  be	
  single	
  without	
  children	
  while	
  those	
  who	
  
are	
  nearing	
  the	
  later	
  years	
  are	
  getting	
  married	
  or	
  have	
  small	
  children.	
  They	
  are	
  the	
  group	
  that	
  goes	
  out	
  
after	
  work	
  on	
  Fridays	
  or	
  Saturdays	
  and	
  occasionally	
  after	
  work	
  during	
  the	
  week.
  9	
  
Website	
  Analytics:	
  	
  Age	
  Group	
  	
  
Based	
  on	
  our	
  website	
  analytics	
  over	
  the	
  past	
  two	
  months,	
  we	
  have	
  found	
  that	
  our	
  customer	
  base	
  is	
  
dominantly	
  individuals	
  ranging	
  from	
  24-­‐34.	
  This	
  is	
  helpful	
  because	
  now	
  we	
  can	
  better	
  market	
  to	
  that	
  
particular	
  demographic.	
  
	
  
	
  
Website	
  Analytics:	
  Gender	
  
Our	
  analytics	
  also	
  show	
  us	
  that	
  the	
  demographic	
  we	
  are	
  mainly	
  reaching	
  is	
  males.	
  This	
  shows	
  us	
  that	
  we	
  
should	
  continue	
  to	
  market	
  the	
  way	
  we	
  currently	
  are,	
  but	
  also	
  focus	
  on	
  reaching	
  our	
  female	
  audience	
  
with	
  different	
  marketing	
  strategies.	
  
	
  
	
  
	
  
	
  
	
  
	
  
  10	
  
Current	
  Audience	
  
Our	
  goal	
  is	
  to	
  keep	
  our	
  current	
  audience,	
  ages	
  40-­‐50,	
  while	
  also	
  trying	
  to	
  reach	
  a	
  new	
  younger	
  audience.	
  
To	
  keep	
  both	
  audiences	
  happy,	
  we	
  are	
  going	
  to	
  offer	
  a	
  double	
  happy	
  hour.	
  The	
  first	
  will	
  be	
  held	
  at	
  4	
  pm	
  
for	
  our	
  older	
  audience	
  while	
  the	
  second	
  will	
  be	
  held	
  between	
  6	
  and	
  8	
  pm	
  for	
  our	
  younger	
  audience.	
  This	
  
happy	
  hour	
  will	
  be	
  held	
  three	
  times	
  a	
  week,	
  Monday,	
  Wednesday,	
  and	
  Friday.
	
  
	
  
	
  
  11	
  
Audience Profile
	
  
Age:	
  24	
  
Gender:	
  Male	
  
Career:	
  Currently	
  works	
  for	
  an	
  up	
  and	
  coming	
  startup	
  with	
  his	
  dream	
  job	
  as	
  a	
  graphic	
  designer.	
  He	
  plans	
  
to	
  stay	
  with	
  the	
  company	
  for	
  as	
  long	
  as	
  he	
  can.	
  	
  
Education:	
  Recently	
  graduated	
  college	
  with	
  a	
  bachelor’s	
  degree	
  in	
  graphic	
  design	
  and	
  a	
  minor	
  in	
  
business	
  
Income:	
  He	
  has	
  been	
  out	
  of	
  school	
  for	
  over	
  a	
  year,	
  so	
  he	
  has	
  had	
  time	
  to	
  save,	
  but	
  currently	
  makes	
  
$55,000.	
  He	
  is	
  at	
  a	
  selfish	
  stage	
  in	
  his	
  life	
  where	
  he	
  isn’t	
  concerned	
  with	
  saving	
  as	
  much	
  as	
  he	
  is	
  
concerned	
  with	
  making	
  himself	
  happy	
  before	
  he	
  has	
  to	
  settle	
  down	
  into	
  responsibility.	
  	
  
Status:	
  Currently	
  single,	
  but	
  is	
  open	
  to	
  the	
  possibility	
  of	
  meeting	
  someone.	
  Wants	
  to	
  get	
  married	
  in	
  the	
  
future,	
  but	
  right	
  now,	
  he	
  wants	
  to	
  focus	
  on	
  his	
  career	
  
Passion:	
  He	
  has	
  a	
  passion	
  for	
  football,	
  art	
  and	
  beer.	
  He	
  loves	
  his	
  Sunday	
  night	
  football	
  with	
  an	
  ice	
  cold	
  
beer,	
  but	
  also	
  values	
  his	
  Saturday	
  morning	
  sketch.	
  	
  
Values:	
  Although	
  he	
  is	
  now	
  making	
  decent	
  money	
  and	
  is	
  not	
  on	
  a	
  college	
  lifestyle	
  budget,	
  he	
  values	
  
getting	
  a	
  good	
  deal.	
  He	
  wants	
  to	
  go	
  out	
  and	
  have	
  a	
  good	
  time,	
  but	
  he	
  does	
  not	
  want	
  to	
  break	
  
the	
  bank	
  to	
  do	
  it.	
  He	
  values	
  innovation.	
  Growing	
  up	
  with	
  technology	
  has	
  molded	
  his	
  mind	
  in	
  
finding	
  stronger,	
  better	
  and	
  faster	
  ways	
  to	
  do	
  things.	
  He	
  values	
  quality.	
  He	
  spent	
  the	
  last	
  five	
  
years	
  of	
  his	
  life	
  drinking	
  Keystone	
  Light	
  beer	
  and	
  now	
  he	
  has	
  the	
  money	
  to	
  pay	
  for	
  quality	
  drinks.	
  
If	
  he	
  is	
  going	
  to	
  go	
  out	
  and	
  spend	
  the	
  money,	
  it	
  has	
  to	
  be	
  worth	
  his	
  time.	
  He	
  also	
  values	
  
punctuality.	
  Time	
  is	
  precious	
  to	
  a	
  young	
  adult	
  and	
  he	
  does	
  not	
  want	
  to	
  waste	
  his	
  time	
  waiting	
  in	
  
line.	
  The	
  last	
  thing	
  that	
  he	
  values	
  is	
  respect.	
  Young	
  adults	
  are	
  often	
  treated	
  as	
  less	
  than	
  and	
  the	
  
most	
  important	
  thing	
  to	
  a	
  returning	
  customer	
  is	
  to	
  feel	
  respected.	
  	
  	
  	
  
Attitude:	
  He	
  is	
  open	
  to	
  new	
  ideas	
  and	
  excited	
  about	
  the	
  new	
  lifestyle	
  that	
  he	
  has	
  created	
  for	
  himself.	
  	
  
Lifestyle:	
  Currently,	
  he	
  lives	
  in	
  a	
  two-­‐bedroom	
  apartment	
  in	
  San	
  Jose	
  with	
  a	
  roommate.	
  He	
  works	
  a	
  
regular	
  9-­‐5	
  job	
  during	
  the	
  week	
  so	
  he	
  values	
  his	
  Friday	
  nights	
  and	
  weekends.	
  In	
  a	
  typical	
  week,	
  
he	
  goes	
  out	
  on	
  the	
  town	
  about	
  twice.	
  This	
  is	
  usually	
  his	
  Friday	
  and	
  Saturday	
  night	
  bar	
  crawls.	
  	
  	
  
News:	
  He	
  gets	
  his	
  news	
  from	
  Facebook.	
  He	
  does	
  not	
  have	
  a	
  lot	
  of	
  time	
  to	
  sit	
  and	
  watch	
  TV,	
  so	
  most	
  of	
  
his	
  information	
  needs	
  to	
  be	
  quickly	
  accessible	
  and	
  easy	
  to	
  digest.	
  	
  	
  	
  
  12	
  
Media	
  Consumption	
  Patterns:	
  He	
  checks	
  instagram	
  and	
  Twitter	
  right	
  when	
  he	
  wakes	
  up	
  in	
  the	
  morning.	
  
Part	
  of	
  his	
  job	
  as	
  a	
  graphic	
  designer	
  is	
  to	
  stay	
  inspired	
  by	
  new	
  things	
  so	
  he	
  loves	
  to	
  follow	
  
different	
  art	
  enthusiasts	
  on	
  Instagram.	
  He	
  doesn't	
  have	
  cable	
  because	
  he	
  would	
  rather	
  just	
  
pay	
  for	
  Netflix	
  and	
  Hulu.	
  Per	
  day,	
  he	
  spends	
  about	
  3	
  hours	
  on	
  his	
  phone	
  off	
  and	
  on.	
  He	
  also	
  
has	
  a	
  blog	
  where	
  he	
  shares	
  ideas	
  and	
  thoughts	
  that	
  inspire	
  him	
  everyday.	
  	
  	
  
	
  
	
  
	
  
  13	
  
Goals, Objectives and Theme
	
  
	
  
	
  
	
  
	
  
	
  
Why	
  
Goal:	
  Brand	
  Awareness
• Objective	
  1:	
  Increase	
  social	
  media	
  
o Attract	
  target	
  audience	
  
o Social	
  media	
  allows	
  us	
  to	
  create	
  content	
  that	
  is	
  short	
  and	
  to	
  the	
  point	
  
o Cheap	
  and	
  sustainable	
  marketing	
  tactic	
  
• Objective	
  2:	
  Increase	
  website	
  traffic	
  
o Website	
  houses	
  important	
  information	
  
o Increase	
  awareness	
  
o Build	
  customer	
  base	
  
o Establish	
  credibility	
  
• Objective	
  3:	
  Build	
  up	
  the	
  application	
  (FiveStars)	
  
o Moving	
  in	
  a	
  technological	
  direction	
  
o Reaching	
  the	
  target	
  audience	
  
o Incentive	
  for	
  customers	
  to	
  come	
  back	
  
• Objective	
  4:	
  Increase	
  community	
  engagement	
  
o Important	
  for	
  the	
  success	
  of	
  the	
  bar	
  
o More	
  money	
  in	
  Brewery	
  99’s	
  pocket	
  
	
  
	
  
GOAL	
  1:	
  Increase	
  Brand	
  Awareness	
  
OBJECTIVE	
  1:	
  Increase	
  social	
  media	
  following	
  by	
  20%	
  within	
  the	
  first	
  six	
  months	
  
OBJECTIVE	
  2:	
  Increase	
  website	
  traffic	
  to	
  the	
  website	
  by	
  30%	
  
OBJECTIVE	
  3:	
  Gain	
  300	
  new	
  FiveStar	
  users	
  within	
  the	
  first	
  three	
  months	
  of	
  its	
  launch	
  
OBJECTIVE	
  4:	
  Increase	
  community	
  engagement	
  by	
  30%	
  within	
  6	
  months	
  of	
  re-­‐opening	
  	
  	
  
  14	
  
Theme	
  
To	
  create	
  a	
  successful	
  Brewery,	
  it	
  is	
  important	
  to	
  have	
  a	
  key	
  message	
  and	
  theme	
  that	
  ties	
  in	
  all	
  parts	
  of	
  
objectives	
  and	
  goals	
  properly.	
  At	
  Brewery	
  99,	
  the	
  overall	
  theme	
  is	
  "community."	
  We	
  wanted	
  to	
  create	
  a	
  
sense	
  of	
  community	
  where	
  young	
  adults	
  can	
  relax	
  and	
  feel	
  like	
  they	
  are	
  in	
  an	
  environment	
  that	
  has	
  a	
  
casual	
  atmosphere.	
  The	
  overall	
  message	
  for	
  Brewery	
  99	
  is	
  "come	
  on	
  down	
  and	
  pass	
  one	
  around."	
  As	
  
well	
  as	
  this	
  being	
  the	
  overall	
  message,	
  this	
  represents	
  the	
  brand	
  narrative.	
  The	
  brewery	
  believes	
  in	
  
creating	
  a	
  sense	
  of	
  community	
  and	
  it	
  is	
  important	
  to	
  initiate	
  an	
  inviting	
  presence	
  for	
  guests	
  and	
  to	
  be	
  
friendly	
  with	
  one	
  another.	
  	
  
Without	
  neighborhood	
  support,	
  it	
  's	
  hard	
  for	
  customers	
  to	
  believe	
  that	
  the	
  brewery	
  is	
  a	
  friendly	
  
community.	
  With	
  the	
  help	
  of	
  earned	
  media	
  or	
  word-­‐of-­‐mouth	
  reputation,	
  we	
  hope	
  that	
  the	
  theme	
  and	
  
message	
  to	
  Brewery	
  99	
  will	
  be	
  a	
  positive	
  reputation	
  to	
  those	
  who	
  choose	
  to	
  visit.	
  	
  
Lastly,	
  we	
  created	
  	
  a	
  CAD	
  drawing	
  to	
  show	
  the	
  aesthetic	
  to	
  the	
  brewery	
  and	
  the	
  improvements	
  we	
  
intend	
  to	
  make.	
  It	
  is	
  important	
  for	
  the	
  brewery’s	
  reputation	
  to	
  bring	
  a	
  familiar	
  feeling	
  with	
  wooden	
  
chairs,	
  tables,	
  board	
  games,	
  small	
  snacks	
  like	
  pretzels,	
  small	
  plates	
  and	
  warm	
  lighting	
  inside	
  and	
  outside	
  
the	
  brewery	
  to	
  make	
  the	
  theme	
  and	
  message	
  more	
  tangible	
  to	
  customers.	
  	
  
	
  
Currently	
  Brewery	
  99	
  looks	
  a	
  little	
  worn	
  down,	
  it	
  has	
  not	
  been	
  updated	
  since	
  its	
  original	
  opening	
  ten	
  
years	
  ago.	
  Simple	
  updates	
  such	
  as	
  a	
  new	
  sign,	
  fresh	
  coat	
  of	
  paint,	
  cleaning	
  of	
  the	
  bricks	
  outside,	
  and	
  
adding	
  some	
  plants	
  to	
  the	
  front	
  would	
  help	
  keep	
  up	
  with	
  modern	
  times	
  and	
  bring	
  in	
  new	
  customers.	
  
These	
  small	
  updates	
  will	
  give	
  the	
  brewery	
  a	
  new	
  and	
  updated	
  feel	
  that	
  will	
  seem	
  more	
  inviting	
  and	
  
provide	
  curb	
  appeal	
  for	
  potential	
  new	
  customers.	
  
	
  
	
  
	
  
	
  
 
  15	
  
Objective Analytics
	
  
	
  
OBJECTIVE:	
  Increase	
  social	
  media	
  following	
  by	
  20%	
  within	
  six	
  months	
  of	
  re-­‐launch	
  
	
  
	
  
To	
  the	
  left	
  is	
  the	
  current	
  social	
  media	
  analytics	
  on	
  twitter	
  for	
  the	
  month	
  of	
  
October.	
  The	
  platform	
  currently	
  has	
  11	
  followers	
  with	
  only	
  55	
  tweets.	
  The	
  
objective	
  is	
  to	
  increase	
  those	
  followers	
  by	
  at	
  least	
  20	
  %	
  in	
  the	
  first	
  six	
  months.	
  	
  
	
  
How	
  Will	
  The	
  Growth	
  Be	
  Measured?	
  	
  
	
  
We	
  will	
  gauge	
  the	
  progress	
  of	
  this	
  objective	
  by	
  frequently	
  checking	
  these	
  
analytics	
  for	
  growth	
  in	
  followers	
  and	
  profile	
  visits.	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
OBJECTIVE:	
  Increase	
  website	
  traffic	
  by	
  30%	
  within	
  the	
  first	
  six	
  months	
  of	
  re-­‐launch	
  
  16	
  
	
  
	
  
Pictured	
  above	
  is	
  where	
  we	
  currently	
  stand	
  with	
  website	
  traffic.	
  The	
  low	
  points	
  on	
  that	
  graph	
  are	
  Monday’s	
  and	
  Tuesday’s,	
  which	
  means	
  there	
  is	
  
less	
  activity	
  than	
  the	
  high	
  points,	
  which	
  are	
  Friday’s	
  and	
  Saturday’s.	
  Sessions	
  are	
  defined	
  as	
  a	
  group	
  of	
  interactions	
  that	
  take	
  place	
  on	
  our	
  
website	
  within	
  a	
  given	
  time	
  frame.	
  For	
  example,	
  a	
  single	
  session	
  can	
  contain	
  multiple	
  screen	
  or	
  page	
  views,	
  events	
  or	
  social	
  interactions.	
  Users	
  
can	
  be	
  defined	
  as	
  the	
  number	
  of	
  people	
  who	
  have	
  visited	
  a	
  page	
  on	
  the	
  site.	
  Page	
  views	
  can	
  be	
  defined	
  as	
  the	
  number	
  of	
  times	
  any	
  given	
  page	
  
on	
  the	
  website	
  has	
  been	
  viewed.	
  Pages	
  per	
  session	
  means	
  the	
  number	
  of	
  pages	
  viewed	
  a	
  single	
  interaction.	
  Average	
  session	
  duration	
  is	
  the	
  
average	
  time	
  a	
  user	
  spends	
  on	
  the	
  website.	
  Bounce	
  rate	
  can	
  be	
  defined	
  as	
  the	
  percentage	
  of	
  single	
  page	
  visits	
  (or	
  web	
  sessions).	
  It	
  is	
  the	
  number	
  
of	
  visits	
  in	
  which	
  a	
  person	
  leaves	
  the	
  website	
  from	
  the	
  landing	
  page	
  without	
  browsing	
  any	
  further.	
  While	
  this	
  may	
  sound	
  like	
  a	
  bad	
  thing,	
  most	
  of	
  
  17	
  
the	
  information	
  a	
  person	
  needs	
  can	
  be	
  found	
  on	
  our	
  home	
  page	
  anyway.	
  New	
  sessions	
  mean	
  that	
  61%	
  of	
  our	
  wbsite	
  visitors	
  are	
  visiting	
  for	
  the	
  
first	
  time.	
  	
  
	
  
Brewery	
  99’s	
  website	
  currently	
  has	
  a	
  record	
  of	
  over	
  10,142	
  users,	
  which	
  means	
  that	
  since	
  their	
  website	
  has	
  been	
  live,	
  that	
  is	
  the	
  number	
  of	
  
people	
  who	
  have	
  found	
  and	
  interacted	
  with	
  their	
  website.	
  Our	
  second	
  objective	
  is	
  to	
  increase	
  that	
  number	
  by	
  30%.	
  	
  	
  	
  
	
  
How	
  Will	
  The	
  Growth	
  Be	
  Measured?	
  	
  
	
  
Growth	
  will	
  be	
  measured	
  by	
  frequently	
  checking	
  these	
  analytics	
  to	
  see	
  growth	
  in	
  sessions,	
  users	
  and	
  pageviews.	
  	
  
	
  
OBJECTIVE:	
  Gain	
  300	
  new	
  five	
  stars	
  users	
  within	
  the	
  first	
  three	
  months	
  of	
  its	
  launch	
  
Brewery	
  99	
  currently	
  has	
  zero	
  followers	
  on	
  FiveStar	
  because	
  the	
  app	
  has	
  not	
  been	
  launched	
  yet.	
  	
  
	
  
How	
  Will	
  The	
  Growth	
  Be	
  Measured?	
  	
  
	
  
FiveStars	
  has	
  an	
  app	
  where	
  the	
  number	
  of	
  users	
  can	
  be	
  monitored.	
  This	
  number	
  will	
  be	
  tracked	
  and	
  recorded	
  to	
  showcase	
  its	
  worth	
  as	
  an	
  
investment.	
  	
  
	
  
OBJECTIVE:	
  Increase	
  community	
  engagement	
  by	
  30%	
  within	
  6	
  months	
  of	
  re-­‐opening	
  	
  	
  
Currently,	
  Brewery	
  99	
  is	
  lacking	
  in	
  community	
  engagement.	
  People	
  are	
  not	
  coming	
  into	
  the	
  bar	
  as	
  frequently	
  as	
  they	
  should	
  be.	
  	
  
	
  
How	
  Will	
  The	
  Growth	
  Be	
  Measured?	
  	
  
	
  
The	
  bouncers	
  at	
  the	
  front	
  of	
  the	
  bar	
  who	
  check	
  ID’s	
  prior	
  to	
  the	
  entry	
  of	
  Brewery	
  99	
  will	
  also	
  have	
  a	
  hand	
  counter	
  to	
  track	
  the	
  number	
  of	
  people	
  
coming	
  in	
  per	
  night.	
  This	
  will	
  also	
  be	
  gauged	
  by	
  the	
  number	
  of	
  people	
  who	
  attend	
  Brewery	
  99	
  events.	
  	
  
  18	
  
	
  
  18	
  
	
  
Marketing Calendar Timeline (Before Re-Opening)
	
  
	
  
  19	
  
Marketing Calendar Timeline (After Re-Opening)
	
  
	
  
	
   	
   	
   	
   	
   	
   	
  
	
  
Month	
   Food	
  Truck	
  Events	
   Brewery	
  99	
  Sponsored	
  Events	
   Holiday/	
  Company	
  Parties	
  	
  
Twitter	
  Posts/	
  
Promotions	
  
Instagram	
  Posts/	
  
Promotions	
  
	
  
January	
   -­‐	
   -­‐	
   -­‐	
   01/13/17	
   01/04/17	
  
	
  
February	
   -­‐	
   02/05/17	
   -­‐	
   02/01/17	
   02/01/17	
  
	
  
March	
   03/16/17	
   -­‐	
   03/17/16	
   03/09/17	
   03/01/17	
  
	
  
April	
   -­‐	
   -­‐	
   -­‐	
   04/13/17	
   04/01/17	
  
	
  
May	
   -­‐	
   -­‐	
   -­‐	
   05/11/17	
   05/02/17	
  
	
  
June	
   06/22/17	
   06/18/17	
   -­‐	
   06/08/17	
   06/01/17	
  
	
  
July	
   -­‐	
   -­‐	
   -­‐	
   07/13/17	
   07/01/17	
  
	
  
August	
   -­‐	
   08/24/17	
   -­‐	
   08/10/17	
   08/01/17	
  
	
  
September	
   09/21/17	
   -­‐	
   -­‐	
   09/14/17	
   09/01/17	
  
	
  
October	
   -­‐	
   10/31/17	
   -­‐	
   10/12/17	
   10/03/17	
  
	
  
November	
   -­‐	
   -­‐	
   -­‐	
   11/09/17	
   11/01/17	
  
	
  
December	
   12/14/17	
   12/20/17	
   12/07/16	
   12/14/17	
   12/01/17	
  
	
   	
   	
   	
   	
   	
   	
  
	
   	
  
*These	
  dates	
  are	
  
open	
  for	
  companies	
  
to	
  book	
  the	
  truck	
  or	
  
reserved	
  for	
  Brewery	
  
99's	
  involvement	
  in	
  
local	
  events	
  	
  
02/05/2017	
  :	
  Brewery	
  99	
  Grand	
  
Re-­‐Opening	
  Event	
  	
  
06/18/2017	
  :	
  Father's	
  Day	
  Event	
  
08/24/2017	
  :	
  Event	
  Theme	
  To	
  
Be	
  Determined	
  	
  
10/31/2017	
  :	
  Halloween	
  Event	
  
12/20/2017	
  :	
  Christmas	
  Event	
  	
  
*These	
  dates	
  are	
  open	
  for	
  
companies	
  to	
  book	
  the	
  loft	
  	
  
	
   	
  
	
   	
   	
   	
   	
   	
   	
  	
  
  20	
  
Campaign Calendar
	
  
First	
  Three	
  Months	
  (October-­‐December)	
  
While	
  aesthetics	
  are	
  important,	
  our	
  first	
  goal	
  is	
  to	
  hire	
  the	
  necessary	
  people	
  for	
  sprucing	
  up	
  the	
  front	
  
and	
  inside	
  of	
  the	
  brewery.	
  We	
  plan	
  to	
  remodel	
  the	
  bathrooms	
  with	
  new	
  toilets	
  and	
  a	
  fresh	
  coat	
  of	
  paint.	
  
The	
  outside	
  of	
  the	
  brewery	
  is	
  home	
  to	
  the	
  iconic	
  barrels	
  on	
  the	
  top	
  of	
  the	
  sign,	
  however,	
  we	
  plan	
  on	
  
replacing	
  the	
  sign	
  with	
  a	
  new	
  and	
  improved	
  version.	
  Our	
  next	
  goal	
  within	
  this	
  three-­‐month	
  time	
  span	
  is	
  
to	
  get	
  our	
  social	
  media	
  presence	
  up	
  to	
  speed	
  to	
  attract	
  customers.	
  When	
  all	
  of	
  those	
  tasks	
  have	
  started	
  
to	
  run	
  smoothly,	
  we	
  will	
  go	
  out	
  and	
  purchase	
  the	
  wine	
  and	
  beer	
  truck,	
  which	
  will	
  be	
  used	
  for	
  our	
  
catered	
  events.	
  After	
  the	
  truck	
  has	
  been	
  purchased,	
  we	
  will	
  work	
  on	
  getting	
  the	
  necessary	
  licenses	
  that	
  
go	
  along	
  with	
  it.	
  The	
  last	
  goal	
  we	
  have	
  within	
  this	
  time	
  period	
  is	
  going	
  to	
  be	
  getting	
  our	
  app	
  up	
  and	
  
running	
  to	
  promote	
  on	
  social	
  media.	
  	
  	
  
	
  
Next	
  Three	
  Months	
  (January-­‐March)	
  
By	
  this	
  point,	
  the	
  brewery	
  should	
  be	
  completely	
  done	
  being	
  remodeled,	
  our	
  social	
  media	
  presence	
  
should	
  be	
  up	
  in	
  full	
  swing	
  and	
  the	
  wine	
  and	
  beer	
  truck	
  and	
  license	
  should	
  be	
  purchased	
  and	
  ready	
  to	
  go.	
  
Because	
  social	
  media	
  is	
  running	
  smoothly,	
  this	
  is	
  the	
  point	
  in	
  which	
  we	
  will	
  need	
  to	
  hire	
  and	
  train	
  a	
  
dedicated	
  social	
  media	
  person	
  to	
  take	
  over	
  the	
  platforms.	
  	
  	
  	
  
March	
  is	
  the	
  month	
  of	
  our	
  first	
  beer	
  and	
  wine-­‐catering	
  event.	
  We	
  will	
  have	
  to	
  promote	
  this	
  to	
  local	
  
business	
  during	
  January	
  and	
  February	
  to	
  attract	
  interest.	
  We	
  plan	
  to	
  promote	
  our	
  catering	
  events	
  by	
  
taking	
  the	
  truck	
  to	
  local	
  events	
  such	
  as	
  the	
  Wine	
  Walk	
  in	
  Willow	
  Glen	
  or	
  Boogie	
  on	
  the	
  Bayou	
  in	
  
Campbell.	
  This	
  will	
  help	
  increase	
  brand	
  awareness.	
  	
  
February	
  is	
  the	
  grand	
  re-­‐opening	
  of	
  Brewery	
  99	
  and	
  we	
  have	
  decided	
  to	
  hire	
  an	
  event	
  coordinator	
  at	
  the	
  
beginning	
  of	
  January	
  to	
  help	
  plan	
  the	
  event.	
  The	
  coordinator	
  will	
  be	
  responsible	
  for	
  decorations,	
  VIP	
  
guest	
  lists	
  and	
  ensuring	
  that	
  event	
  runs	
  smoothly.	
  	
  
	
  
Following	
  Months	
  (April-­‐December)	
  
By	
  April,	
  we	
  have	
  opened	
  the	
  doors	
  to	
  Brewery	
  99	
  and	
  everything	
  should	
  be	
  running	
  smoothly.	
  By	
  this	
  
time,	
  social	
  media	
  should	
  be	
  flourishing	
  and	
  should	
  just	
  need	
  maintenance	
  from	
  our	
  dedicated	
  social	
  
media	
  person.	
  Brewery	
  99	
  hosted	
  events	
  will	
  be	
  maintained	
  and	
  planned	
  by	
  the	
  contracted	
  event	
  
coordinator.	
  In	
  the	
  following	
  months,	
  maintenance	
  is	
  key.	
  
  21	
  
	
  
	
  
  21	
  
Strategies and Tactics
	
  
Looking	
  back	
  at	
  our	
  goals	
  and	
  objectives,	
  our	
  company	
  has	
  developed	
  a	
  detailed	
  list	
  of	
  strategies	
  and	
  
tactics	
  that	
  will	
  help	
  us	
  achieve	
  the	
  objectives	
  that	
  we	
  had	
  previously	
  set.	
  Our	
  main	
  purpose	
  is	
  to	
  build	
  a	
  
community	
  where	
  people	
  want	
  to	
  come	
  down	
  and	
  pass	
  one	
  around	
  and	
  all	
  of	
  our	
  goals,	
  objectives	
  and	
  
strategies	
  are	
  geared	
  toward	
  making	
  that	
  happen.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Strategy	
  1:	
  Increase	
  Social	
  Media	
  Presence	
  
We	
  want	
  to	
  increase	
  social	
  media	
  presence	
  across	
  all	
  of	
  the	
  already	
  existing	
  platforms.	
  Increasing	
  social	
  
media	
  presence	
  means	
  getting	
  Brewery	
  99’s	
  name	
  out	
  there.	
  Looking	
  at	
  our	
  audience	
  profile,	
  we	
  can	
  
determine	
  that	
  social	
  media	
  will	
  be	
  the	
  dominant	
  way	
  to	
  reach	
  our	
  target	
  audience.	
  Young	
  adults	
  
consume	
  media	
  like	
  it’s	
  going	
  out	
  of	
  style	
  so	
  Brewery	
  99	
  becoming	
  more	
  relevant	
  on	
  these	
  sites	
  will	
  help	
  
increase	
  brand	
  awareness.	
  The	
  brewery	
  website	
  is	
  already	
  created	
  so	
  now	
  we	
  just	
  need	
  to	
  drive	
  traffic	
  
to	
  it.	
  The	
  three	
  top	
  platforms	
  are	
  Twitter,	
  Facebook,	
  and	
  Instagram.	
  The	
  strategy	
  in	
  doing	
  this	
  is	
  to	
  start	
  
developing	
  a	
  lot	
  of	
  good	
  and	
  relevant	
  content.	
  We	
  also	
  plan	
  on	
  using	
  a	
  program	
  called	
  Hootsuite	
  that	
  
will	
  help	
  us	
  plan	
  out	
  and	
  manage	
  the	
  posts.	
  Knowing	
  what	
  hashtags	
  are	
  trending	
  and	
  incorporating	
  
them	
  into	
  the	
  posts	
  will	
  help	
  increase	
  Brewery	
  99’s	
  followers.	
  In	
  addition	
  to	
  producing	
  relevant	
  content,	
  
we	
  will	
  actively	
  add	
  groups,	
  organizations	
  and	
  businesses	
  that	
  are	
  relevant	
  to	
  Brewery	
  99.	
  These	
  groups	
  
and	
  organizations	
  should	
  share	
  some	
  similar	
  interests	
  and	
  encourage	
  them	
  to	
  follow	
  Brewery	
  99’s	
  
account.	
  The	
  more	
  followers	
  we	
  can	
  gain	
  in	
  the	
  next	
  six	
  to	
  nine	
  months	
  will	
  help	
  generate	
  a	
  good	
  
customer	
  base.	
  In	
  addition	
  to	
  creating	
  relevant	
  content	
  to	
  the	
  brand,	
  we	
  also	
  want	
  to	
  do	
  other	
  things	
  
like	
  motivation	
  Mondays	
  or	
  Friday	
  feeling	
  posts.	
  Brewery	
  99	
  has	
  a	
  lot	
  of	
  great	
  content	
  that	
  we	
  can	
  
develop,	
  but	
  we	
  want	
  to	
  widen	
  the	
  brewery's	
  horizons	
  on	
  social	
  media	
  to	
  reach	
  even	
  those	
  who	
  are	
  not	
  
GOAL	
  1:	
  Increase	
  Brand	
  Awareness	
  
OBJECTIVE	
  1:	
  Increase	
  social	
  media	
  following	
  by	
  20%	
  within	
  the	
  first	
  six	
  months	
  
OBJECTIVE	
  2:	
  Increase	
  website	
  traffic	
  to	
  the	
  website	
  by	
  30%	
  
OBJECTIVE	
  3:	
  Gain	
  300	
  new	
  FiveStar	
  users	
  within	
  the	
  first	
  three	
  months	
  of	
  its	
  launch	
  
OBJECTIVE	
  4:	
  Increase	
  community	
  engagement	
  by	
  30%	
  within	
  6	
  months	
  of	
  re-­‐opening	
  	
  	
  
  22	
  
so	
  interested	
  in	
  the	
  beer	
  itself.	
  Another	
  content	
  idea	
  that	
  we	
  had	
  was	
  getting	
  Brewery	
  99’s	
  company	
  
culture	
  out	
  there.	
  Sometimes	
  before	
  the	
  brewery	
  opens,	
  it	
  will	
  have	
  a	
  “family	
  brunch,	
  ”	
  and	
  that	
  is	
  a	
  
good	
  way	
  to	
  show	
  company	
  culture	
  online.	
  People	
  respond	
  well	
  to	
  getting	
  a	
  glimpse	
  into	
  the	
  heart	
  of	
  a	
  
company,	
  especially	
  a	
  chain	
  restaurant	
  or	
  brewery.	
  Promotion	
  of	
  the	
  app	
  on	
  social	
  media	
  will	
  be	
  a	
  
driving	
  factor	
  in	
  gaining	
  new	
  users	
  on	
  the	
  app.	
  We	
  have	
  already	
  started	
  to	
  implement	
  these	
  strategies	
  
on	
  Twitter	
  and	
  below	
  is	
  a	
  summary	
  of	
  how	
  the	
  month	
  of	
  October	
  has	
  gone.	
  
	
  
	
  
	
  
Strategy	
  2:	
  Twitter	
  and	
  Instagram	
  Promotional	
  Ads	
  
A	
  big	
  part	
  of	
  the	
  brewery’s	
  marketing	
  strategy	
  is	
  utilizing	
  Twitter	
  and	
  Instagram	
  promotional	
  ads.	
  Below	
  
is	
  an	
  example	
  of	
  a	
  promotion	
  that	
  we	
  have	
  set	
  in	
  place	
  for	
  the	
  next	
  month.	
  For	
  seven	
  dollars	
  a	
  day,	
  
every	
  time	
  someone	
  tweets	
  any	
  of	
  the	
  keywords	
  (we	
  have	
  set	
  20	
  of	
  them)	
  the	
  ad	
  will	
  automatically	
  
appear	
  on	
  their	
  feed.	
  These	
  keywords	
  include	
  things	
  such	
  as	
  “bars,”	
  “party,”	
  “beer”	
  etc.	
  The	
  radius	
  for	
  
this	
  campaign	
  is	
  set	
  at	
  30	
  miles	
  around	
  Brewery	
  99’s	
  location.	
  Below	
  you	
  can	
  see	
  the	
  type	
  of	
  reach	
  this	
  
will	
  have	
  on	
  a	
  majority	
  of	
  Twitter	
  users	
  in	
  the	
  San	
  Jose	
  area.	
  We	
  have	
  the	
  ability	
  to	
  reach	
  10K	
  –	
  27K	
  
daily.	
  We	
  have	
  the	
  potential	
  to	
  get	
  between	
  19K	
  and	
  28K	
  impressions	
  and	
  between	
  63	
  –	
  95	
  clicks.	
  The	
  
goal	
  here	
  is	
  to	
  increase	
  awareness	
  and	
  drive	
  traffic	
  to	
  the	
  website.
  23	
  
	
  
	
  
	
  	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Strategy	
  3:	
  Drive	
  Traffic	
  to	
  the	
  Website	
  
	
  
Social	
  media	
  will	
  play	
  a	
  major	
  role	
  in	
  driving	
  traffic	
  to	
  the	
  website.	
  When	
  people	
  see	
  the	
  content	
  on	
  
these	
  social	
  platforms,	
  the	
  idea	
  is	
  that	
  they	
  will	
  click	
  to	
  one	
  of	
  the	
  web	
  pages.	
  Every	
  single	
  piece	
  of	
  
content	
  that	
  we	
  produce	
  will	
  have	
  something	
  directing	
  the	
  user	
  to	
  a	
  page	
  on	
  the	
  website.	
  
We	
  will	
  also	
  hire	
  and	
  work	
  with	
  an	
  SEO	
  specialist	
  to	
  help	
  Brewery	
  99	
  with	
  search	
  engine	
  optimization.	
  
This	
  will	
  be	
  a	
  one-­‐time	
  fee	
  of	
  $1,000	
  for	
  their	
  services	
  and	
  will	
  work	
  with	
  us	
  to	
  find	
  out	
  what	
  the	
  key	
  
words	
  would	
  be	
  that	
  people	
  would	
  use	
  to	
  find	
  establishments	
  like	
  Brewery	
  99.	
  This	
  will	
  help	
  increase	
  
organic	
  traffic	
  to	
  the	
  website.	
  This	
  means	
  that	
  people	
  would	
  be	
  searching	
  for	
  general	
  breweries	
  or	
  bars	
  
in	
  Los	
  Gatos	
  and	
  Brewery	
  99’s	
  site	
  would	
  come	
  up	
  in	
  the	
  top	
  searches	
  after	
  the	
  site	
  had	
  been	
  optimized.	
  	
  
The	
  last	
  thing	
  that	
  we	
  plan	
  to	
  implement	
  is	
  pay-­‐per-­‐click	
  campaigns	
  using	
  Google	
  ad	
  words.	
  These	
  ads	
  
allow	
  us	
  to	
  first	
  pick	
  key	
  words	
  that	
  are	
  relevant	
  to	
  Brewery	
  99’s	
  business.	
  The	
  next	
  step	
  is	
  to	
  choose	
  the	
  
target	
  audience	
  that	
  we	
  want	
  to	
  reach.	
  The	
  last	
  step	
  is	
  creating	
  the	
  actual	
  advertisement	
  and	
  creating	
  a	
  
budget	
  for	
  the	
  campaign.	
  The	
  budget	
  allows	
  us	
  to	
  set	
  a	
  daily	
  and	
  monthly	
  limit,	
  which	
  is	
  based	
  on	
  the	
  
number	
  of	
  clicks	
  on	
  the	
  advertisement.	
  
	
  
Strategy	
  4:	
  Widen,	
  the	
  Demographic	
  of	
  the	
  Customers	
  
The	
  brewery	
  currently	
  caters	
  to	
  an	
  older	
  demographic,	
  meaning	
  adults	
  in	
  their	
  mid	
  40’s	
  and	
  50’s.	
  The	
  
strategy	
  is	
  to	
  widen	
  that	
  demographic	
  to	
  reach	
  adults	
  in	
  their	
  mid	
  20’s	
  and	
  30’s.	
  Social	
  media	
  will	
  play	
  a	
  
big	
  role	
  in	
  reaching	
  that	
  demographic.	
  As	
  we	
  have	
  seen	
  in	
  the	
  social	
  media	
  analytics,	
  the	
  most	
  relevant	
  
posts	
  that	
  get	
  published	
  on	
  all	
  of	
  the	
  brewery’s	
  social	
  media	
  platforms,	
  Facebook,	
  Twitter	
  and	
  
  24	
  
Instagram,	
  the	
  more	
  followers	
  we	
  can	
  reach.	
  In	
  reaching	
  for	
  this	
  new	
  demographic,	
  we	
  want	
  to	
  ensure	
  
that	
  we	
  do	
  not	
  lose	
  the	
  older	
  demographic.	
  Helping	
  to	
  make	
  sure	
  that	
  everyone	
  is	
  satisfied,	
  we	
  talked	
  
about	
  implementing	
  two	
  different	
  happy	
  hours.	
  One	
  can	
  be	
  earlier	
  in	
  the	
  day	
  to	
  please	
  the	
  older	
  
demographic,	
  and	
  one	
  can	
  be	
  later	
  in	
  the	
  night	
  to	
  please	
  the	
  younger	
  demographic.	
  To	
  make	
  the	
  
brewery	
  stand	
  out,	
  we	
  want	
  to	
  implement	
  the	
  100-­‐beer	
  challenge.	
  We	
  will	
  offer	
  5	
  oz	
  beer	
  flights	
  for	
  
customers	
  to	
  buy	
  when	
  they	
  come	
  in.	
  There	
  will	
  be	
  five	
  beers	
  on	
  each	
  flight	
  and	
  if	
  you	
  can	
  finish	
  all	
  100	
  
beers	
  in	
  100	
  days,	
  then	
  you	
  can	
  get	
  your	
  name	
  on	
  the	
  wall.	
  The	
  catch	
  is,	
  you	
  can	
  only	
  order	
  two	
  flights	
  
per	
  visit.
To	
  appeal	
  to	
  both	
  demographics,	
  we	
  want	
  to	
  implement	
  a	
  paperless	
  option.	
  We	
  want	
  to	
  team	
  up	
  with	
  
Apple	
  pay	
  and	
  offer	
  an	
  alternative	
  to	
  paying	
  your	
  tab.	
  This	
  way,	
  if	
  you	
  do	
  not	
  want	
  to	
  risk	
  losing	
  your	
  
credit	
  card	
  or	
  you	
  are	
  big	
  on	
  saving	
  paper,	
  that	
  option	
  is	
  on	
  the	
  table.	
  We	
  will	
  still	
  keep	
  a	
  traditional	
  cash	
  
register	
  for	
  those	
  who	
  prefer	
  that	
  method,	
  but	
  we	
  will	
  start	
  to	
  move	
  forward	
  with	
  those	
  who	
  prefer	
  to	
  
use	
  their	
  phones	
  to	
  pay.
	
  
Strategy	
  5:	
  Beer	
  and	
  Wine	
  Truck	
  
Another	
  thing	
  that	
  will	
  set	
  our	
  brewery	
  apart	
  is	
  a	
  new	
  wine	
  and	
  beer	
  truck.	
  We	
  want	
  to	
  offer	
  our	
  
services	
  to	
  local	
  businesses	
  for	
  catering	
  purposes.	
  Our	
  food	
  truck	
  will	
  be	
  a	
  smaller	
  version	
  of	
  the	
  actual	
  
brewery	
  offering	
  our	
  most	
  popular	
  beers	
  and	
  wines.	
  
	
  
Stategy	
  6:	
  Hosting	
  Events	
  	
  
	
  
The	
  last	
  thing	
  that	
  we	
  would	
  like	
  to	
  implement	
  is	
  an	
  events	
  option.	
  We	
  want	
  to	
  offer	
  the	
  upstairs	
  loft	
  for	
  
businesses,	
  or	
  individuals,	
  to	
  host	
  their	
  holiday/work/personal	
  parties.	
  This	
  would	
  include	
  full	
  use	
  of	
  the	
  
upstairs	
  loft	
  with	
  a	
  dedicated	
  bartender.	
  Brewery	
  99	
  would	
  be	
  open	
  to	
  working	
  with	
  local	
  catering	
  
companies	
  to	
  cater	
  the	
  party	
  for	
  an	
  extra	
  fee.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
  25	
  
	
  
	
  
Mock	
  grand	
  re-­‐opening	
  post	
  for	
  social	
  media	
  is	
  pictured	
  below.	
  This	
  will	
  be	
  promoted	
  on	
  our	
  social	
  
media	
  platforms	
  as	
  well	
  as	
  Twitter	
  and	
  Instagram	
  promotional	
  ads.	
  	
  
	
  
	
  
	
  
  26	
  
Budget Breakdown
	
  
Title Actual Budget Remaining $
Beer and Wine
Truck
Cost of the Truck $20,000.00 $92,000.00 $72,000.00
Alcohol for the Truck $10,000.00 $72,000.00 $62,000.00
Licensing $1,650.00 $62,000.00 $60,350.00
Extra Bartenders $60,000.00 $60,350.00 $350.00
Building Makeover
New Sign $15,000.00 $25,100.00 $10,100.00
Painting Company $8,000.00 $10,100.00 $2,100.00
Plants for the Front $2,100.00 $2,100.00 -
Events
Catering Company $27,500.00 $40,000.00 $12,500.00
  27	
  
Dj's $5,000.00 $12,500.00 $7,500.00
Event Coordinator $5,000.00 $7,500.00 $2,500.00
Security $2,250.00 $2,500.00 $250.00
Social Media
Application (FiveStars) $3,348.00 $50,000.00 $46,652.00
Apple Pay Square Free $46,652.00 $40,652.00
Promotions $200.00 $46,652.00 $46,452.00
Search Engine Optimization $1,000.00 $46,452.00 $45,452.00
Pay-Per-Click Campaigns $1,000.00 $45,452.00 $44,452.00
Dedicated Social Media
Person
$40,000.00 $44,452.00 $4,452.00
TOTAL $172,048.00 $207,100.00 $5,052.00
	
  
  8	
  
Audience Analysis
	
  
Overview	
  of	
  Los	
  Gatos	
  
Los	
  Gatos	
  is	
  a	
  small	
  historical	
  community	
  in	
  Santa	
  Clara	
  County	
  that	
  spans	
  approximately	
  14	
  square	
  
miles	
  and	
  has	
  a	
  population	
  of	
  29,121.	
  The	
  average	
  household	
  income	
  in	
  the	
  area	
  is	
  $212,207,	
  and	
  the	
  
median	
  age	
  is	
  43.	
  Those	
  who	
  are	
  16	
  and	
  older	
  hold	
  61.5%	
  of	
  the	
  management	
  and	
  professional	
  jobs	
  in	
  
the	
  area.	
  Another	
  24.2%	
  work	
  in	
  sales	
  and	
  office	
  jobs.	
  Of	
  those	
  living	
  in	
  the	
  area	
  that	
  is	
  25	
  and	
  older,	
  
27.6%	
  have	
  earned	
  a	
  graduate	
  or	
  professional	
  degree.	
  Another	
  35%	
  of	
  the	
  population	
  has	
  earned	
  a	
  
bachelor's	
  degree.
	
  
Geographic	
  Location
We	
  plan	
  to	
  target	
  an	
  audience	
  that	
  is	
  in	
  Los	
  Gatos	
  but	
  also	
  located	
  in	
  the	
  surrounding	
  areas	
  such	
  as	
  
Campbell,	
  San	
  Jose,	
  Willow	
  Glen,	
  and	
  Saratoga.	
  Young	
  Professionals	
  and	
  their	
  disposable	
  income	
  will	
  
have	
  the	
  ability	
  to	
  pay	
  for	
  transportation	
  to	
  the	
  bar	
  while	
  also	
  being	
  able	
  to	
  afford	
  drinks	
  and	
  appetizers.	
  
These	
  areas	
  are	
  close	
  enough	
  to	
  the	
  brewery	
  and	
  offer	
  something	
  that	
  these	
  other	
  locations	
  lack,	
  which	
  
is	
  a	
  full	
  brewery	
  with	
  food	
  and	
  events.
	
  
Young	
  Professionals	
  
The	
  audience	
  we	
  are	
  trying	
  to	
  target	
  is	
  the	
  young	
  professional's	
  ages	
  25-­‐34.	
  They	
  are	
  young	
  enough	
  to	
  
want	
  to	
  go	
  out	
  but	
  have	
  graduated	
  college,	
  matured	
  and	
  have	
  more	
  expendable	
  income	
  than	
  college	
  
students.	
  With	
  disposable	
  income,	
  they	
  are	
  more	
  likely	
  to	
  come	
  in	
  and	
  spend	
  more	
  money	
  on	
  drinks	
  and	
  
appetizers	
  compared	
  to	
  college	
  students	
  who	
  might	
  target	
  our	
  happy	
  hour	
  for	
  the	
  cheap	
  drinks.	
  Young	
  
professionals	
  tend	
  to	
  be	
  more	
  social	
  and	
  are	
  sometimes	
  in	
  search	
  of	
  networking	
  opportunities.	
  This	
  
means	
  that	
  we	
  can	
  capitalize	
  on	
  that	
  by	
  holding	
  different	
  events	
  like	
  industry	
  night	
  or	
  meet	
  and	
  greets.	
  
In	
  addition	
  to	
  events	
  held	
  at	
  the	
  brewery,	
  we	
  can	
  reach	
  this	
  audience	
  with	
  our	
  beer	
  and	
  wine	
  truck.	
  This	
  
truck	
  will	
  be	
  offered	
  four	
  times	
  a	
  year	
  for	
  companies	
  to	
  rent	
  out.	
  
	
  
The	
  median	
  income	
  for	
  this	
  group	
  with	
  a	
  bachelor’s	
  degree	
  or	
  higher	
  is	
  $52,000.	
  This	
  age	
  group	
  varies	
  in	
  
marriage	
  and	
  family	
  status.	
  Those	
  who	
  are	
  younger	
  tend	
  to	
  be	
  single	
  without	
  children	
  while	
  those	
  who	
  
are	
  nearing	
  the	
  later	
  years	
  are	
  getting	
  married	
  or	
  have	
  small	
  children.	
  They	
  are	
  the	
  group	
  that	
  goes	
  out	
  
after	
  work	
  on	
  Fridays	
  or	
  Saturdays	
  and	
  occasionally	
  after	
  work	
  during	
  the	
  week.
  9	
  
Website	
  Analytics:	
  	
  Age	
  Group	
  	
  
Based	
  on	
  our	
  website	
  analytics	
  over	
  the	
  past	
  two	
  months,	
  we	
  have	
  found	
  that	
  our	
  customer	
  base	
  is	
  
dominantly	
  individuals	
  ranging	
  from	
  24-­‐34.	
  This	
  is	
  helpful	
  because	
  now	
  we	
  can	
  better	
  market	
  to	
  that	
  
particular	
  demographic.	
  
	
  
	
  
Website	
  Analytics:	
  Gender	
  
Our	
  analytics	
  also	
  show	
  us	
  that	
  the	
  demographic	
  we	
  are	
  mainly	
  reaching	
  is	
  males.	
  This	
  shows	
  us	
  that	
  we	
  
should	
  continue	
  to	
  market	
  the	
  way	
  we	
  currently	
  are,	
  but	
  also	
  focus	
  on	
  reaching	
  our	
  female	
  audience	
  
with	
  different	
  marketing	
  strategies.	
  
	
  
	
  
	
  
	
  
	
  
	
  
  10	
  
Current	
  Audience	
  
Our	
  goal	
  is	
  to	
  keep	
  our	
  current	
  audience,	
  ages	
  40-­‐50,	
  while	
  also	
  trying	
  to	
  reach	
  a	
  new	
  younger	
  audience.	
  
To	
  keep	
  both	
  audiences	
  happy,	
  we	
  are	
  going	
  to	
  offer	
  a	
  double	
  happy	
  hour.	
  The	
  first	
  will	
  be	
  held	
  at	
  4	
  pm	
  
for	
  our	
  older	
  audience	
  while	
  the	
  second	
  will	
  be	
  held	
  between	
  6	
  and	
  8	
  pm	
  for	
  our	
  younger	
  audience.	
  This	
  
happy	
  hour	
  will	
  be	
  held	
  three	
  times	
  a	
  week,	
  Monday,	
  Wednesday,	
  and	
  Friday.
	
  
	
  
	
  
  30	
  
Evaluation (How Success Will Be Measured)
	
  
OBJECTIVE:	
  Increase	
  social	
  media	
  following	
  by	
  20%	
  within	
  six	
  months	
  of	
  re-­‐launch	
  	
  
	
  
	
  
This	
  growth	
  will	
  be	
  measured	
  by	
  the	
  analytics	
  found	
  on	
  the	
  Twitter	
  platform.	
  On	
  page	
  (	
  	
  	
  ),	
  you	
  can	
  see	
  
the	
  graph	
  on	
  objective	
  analytics	
  of	
  where	
  Brewery	
  99	
  first	
  started	
  with	
  social	
  media.	
  The	
  main	
  thing	
  to	
  
look	
  for	
  here	
  is	
  the	
  increase	
  in	
  followers,	
  the	
  increase	
  in	
  profile	
  visits	
  and	
  the	
  increase	
  in	
  mentions.	
  	
  	
  	
  
	
  
OBJECTIVE:	
  Increase	
  website	
  traffic	
  by	
  30%	
  within	
  the	
  first	
  six	
  months	
  of	
  re-­‐launch	
  
	
  
This	
  growth	
  will	
  be	
  measured	
  by	
  the	
  analytics	
  found	
  on	
  the	
  website.	
  On	
  page	
  (	
  	
  	
  ),	
  you	
  can	
  see	
  the	
  graph	
  
on	
  objective	
  analytics	
  of	
  where	
  Brewery	
  99	
  first	
  started	
  with	
  website	
  traffic.	
  The	
  main	
  thing	
  to	
  look	
  for	
  
here	
  is	
  an	
  increase	
  in	
  page	
  views	
  on	
  the	
  website	
  and	
  the	
  amount	
  of	
  clicks	
  received	
  from	
  the	
  pay-­‐per-­‐
clicks	
  campaigns.	
  	
  
	
  
OBJECTIVE:	
  Gain	
  300	
  new	
  FiveStar	
  users	
  within	
  the	
  first	
  three	
  months	
  of	
  its	
  launch	
  
	
  
FiveStars	
  has	
  an	
  app	
  where	
  the	
  number	
  of	
  users	
  can	
  be	
  monitored.	
  This	
  number	
  will	
  be	
  tracked	
  and	
  
recorded	
  to	
  showcase	
  its	
  worth	
  as	
  an	
  investment.	
  Brewery	
  99	
  also	
  plans	
  to	
  extend	
  a	
  survey	
  to	
  its	
  most	
  
loyal	
  customers	
  who	
  participate	
  frequently	
  in	
  FiveStars	
  by	
  offering	
  discounted	
  small	
  plates	
  and	
  drinks.	
  
This	
  will	
  help	
  us	
  track	
  how	
  its	
  customers	
  are	
  enjoying	
  the	
  brewery	
  and	
  any	
  changes	
  that	
  can	
  be	
  made	
  
along	
  the	
  way.	
  	
  
	
  
OBJECTIVE:	
  Increase	
  community	
  engagement	
  by	
  30%	
  within	
  6	
  months	
  of	
  re-­‐opening	
  	
  	
  
	
  
The	
  bouncers	
  at	
  the	
  front	
  of	
  the	
  bar	
  who	
  check	
  ID’s	
  prior	
  to	
  the	
  entry	
  of	
  Brewery	
  99	
  will	
  also	
  have	
  a	
  
hand	
  counter	
  to	
  track	
  the	
  number	
  of	
  people	
  coming	
  in	
  per	
  night.	
  The	
  number	
  of	
  people	
  who	
  attend	
  
Brewery	
  99	
  events	
  can	
  also	
  help	
  gauge	
  this.	
  	
  
	
  
	
  	
  	
  	
  
	
  
  31	
  
	
  
	
  
  31	
  
News	
  Release	
  
For	
  Immediate	
  Release	
  
January	
  30,	
  2017	
  
Contact:	
  Brianna	
  Fischer	
  
Mobile:	
  (408)	
  841-­‐6595	
  
E-­‐mail:	
  bfischer_48@yahoo.com	
  
	
  
Re-­‐opening	
  of	
  Brewery	
  99	
  
Los	
  Gatos,	
  CA…	
  The	
  grand	
  re-­‐opening	
  of	
  Brewery	
  99	
  will	
  be	
  held	
  on	
  Sunday,	
  February	
  5,	
  
2017	
  
from	
  12	
  pm	
  until	
  2	
  am.	
  	
  
Brewery	
  99	
  is	
  located	
  in	
  the	
  heart	
  of	
  Los	
  Gatos	
  with	
  a	
  new	
  and	
  improved	
  storefront	
  showcasing	
  
its	
  collection	
  of	
  over	
  100	
  beers	
  on	
  tap.	
  	
  
In	
  addition	
  to	
  beer,	
  they	
  have	
  a	
  variety	
  of	
  mixed	
  drinks,	
  wine	
  and	
  appetizers.	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  This	
  event	
  does	
  not	
  require	
  and	
  invitation,	
  but	
  it	
  is	
  encouraged.	
  	
  
Those	
  who	
  have	
  received	
  an	
  invitation	
  by	
  email	
  through	
  our	
  social	
  media	
  platforms	
  (Facebook	
  and	
  
Instagram)	
  will	
  be	
  allowed	
  first	
  access	
  into	
  the	
  event.	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  For	
  the	
  first	
  two	
  hours	
  of	
  the	
  event,	
  there	
  will	
  be	
  half	
  off	
  drinks	
  and	
  free	
  appetizers.	
  
We	
  will	
  also	
  be	
  offering	
  free	
  5-­‐ounce	
  samplers	
  of	
  all	
  of	
  our	
  beer	
  all	
  night.	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  CEO	
  of	
  Brewery	
  99,	
  Rick	
  Judd	
  says,	
  “This	
  event	
  is	
  a	
  big	
  deal	
  for	
  our	
  company.	
  We	
  have	
  reinvented	
  
our	
  brand	
  and	
  are	
  back	
  and	
  better	
  than	
  ever.	
  We	
  can’t	
  wait	
  to	
  exceed	
  everyone’s	
  expectations!”	
  	
  
	
  
About	
  Brewery	
  99	
  	
  
Brewery	
  99	
  is	
  a	
  family	
  owned	
  brewery	
  that	
  has	
  been	
  in	
  Los	
  Gatos	
  for	
  more	
  than	
  10	
  years.	
  The	
  owner	
  
and	
  CEO,	
  Rick	
  Judd,	
  decided	
  to	
  reinvent	
  the	
  99	
  brand	
  and	
  celebrate	
  with	
  a	
  super	
  bowl	
  party	
  as	
  the	
  grand	
  
re-­‐opening	
  event.	
  	
  	
  	
  
	
  
For	
  more	
  information	
  about	
  Brewery	
  99,	
  please	
  visit	
  
http://www.brewery99.com	
  	
  
###	
  
  32	
  
	
  

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Public Relations Program Plan

  • 1.                      
  • 2.       This PR Plan was developed by:   Brianna  Fischer   Krista  Field   Daniel  Calloway   Jacqueline  Moore   Cierra  LaCasse      
  • 3. Table Of Contents   Situation  Analysis  ……………………………………………………………………………………………………………..  1   Organization  Analysis  ……………………………………………………………………………………………………….  4   SWOT  Analysis  ………………………………………………………………………………………………………………….  6   Audience  Analysis  ……………………………………………………………………………………………………………..  8   Audience  Profile  ……………………………………………………………………………………………………………….  11   Goals,  Objectives  and  Theme  ………………………………………………..…………………………..…………….    13   Objective  Analytics  ……………………………………………………………………………………………………………  15   Campaign  Calendar  Before  Re-­‐opening  …………………………………………………………………………....  18   Campaign  Calendar  After  Re-­‐opening  ………………………………………………………………………………  19   Campaign  Calendar  Write  Up  ……………………………………………………………………………………………  20   Strategies  and  Tactics  ………………………………………………………………………………………………………..  21   Budget  ………………………………………………………………………………………………………………………………  26   Evaluation  …………………………………………………………………………………………………………………………  30   News  Release  ……………………………………………………………………………………………….……………………  31  
  • 4.   1   Situation Analysis     Current  Business  Situation   There  are  over  20  different  bars  and  restaurants  currently  inhabiting  the  Los  Gatos  area.  Each  one  is   known  for  specialty  plates,  specialty  drinks,  music  or  dancing.  The  atmospheres  at  these  establishments   can  range  anywhere  from  a  dive  bar  to  a  high-­‐end  winery.  Brewery  99  can  be  found  somewhere  in  the   middle.  It  is  not  considered  cheap  enough  to  be  labeled  a  dive  bar,  but  are  not  fancy  enough  to  be   considered  high  end.  It  has  fair  food  and  drink  prices  and  a  fun  atmosphere.  It  serves  bar  style   appetizers  in  addition  to  an  extensive  selection  of  over  100  beers  on  tap.  Its  niche  in  the  marketplace  is   their  full  selection  of  beer,  but  stands  out  because  that  is  not  all  that  it  offers.  Brewery  99  prides  itself   on  having  something  for  everyone.   Business  is  currently  generated  from  most  of  the  same  customers.  Brewery  99  is  home  to  many  locals   who  have  become  regulars  at  the  bar.  Business  is  beginning  to  lack  due  to  the  shortage  of  variety  in  its   customer  base.  The  current  atmosphere  of  the  bar  does  not  give  off  an  inviting  feel.  It  is  far  from  being  a   community-­‐based  bar.  Brewery  99  does  not  have  any  current  relationship  with  any  other  businesses. Downtown  Area  Business  Profiles  Similar  to  Brewery  99     C.B.  Hannigans,  opened  1982 Bar  Type:  Irish  Pub Website:  http://cbhannegans.com Social  Media:  Facebook  -­‐  No;  Instagram  -­‐  No;  Twitter  -­‐  No Happy  Hour:  3  to  5  PM,  Monday  -­‐  Friday Details:  Has  a  full  service  restaurant  and  bar.  Can  be  booked  for  private  events.  Serves  over  30  types  of   whiskeys.  Has  a  Happy  Hour  that  serves  $5  appetizers,  but  no  drink  specials.     Black  Watch,  opened  1959 Bar  Type:  Dive  Bar Website:  none Social  Media:  Facebook  -­‐  Yes;  Instagram  -­‐  No;  Twitter  -­‐  No Happy  Hour:  Yes,  not  specified
  • 5.   2   Details:  The  Black  Watch  is  a  traditional  dive  bar,  with  no  online  presence  other  than  a  Yelp  page.       Carry  Nation’s,  opened  1970s Bar  Type:  Dive  Bar Website:  none Social  Media:  Facebook  -­‐  Yes;  Instagram  -­‐  No;  Twitter  -­‐  No Happy  Hour:  Yes,  not  specified Details:  Carry  Nation’s  is  another  dive  bar,  with  no  online  presence  other  than  Facebook  and  Yelp  Pages   with  little  information  and  infrequent  postings.     Los  Gatos  Bar  and  Grill,  opened  2010 Bar  Type:  American  Restaurant  and  Bar Website:  http://losgatosbarandgrill.com Social  Media:  Facebook  -­‐  Yes;  Instagram  -­‐  Yes;  Twitter  -­‐  Yes Happy  Hour:  6  to  7:30  PM;  Friday Details:  Los  Gatos  Bar  and  Grill  is  a  fully  functioning  club  during  the  day  and  a  nightclub  in  the  evening.  It   has  a  happy  hour  which  offer  $2  off  all  beer,  wine,  and  spirits.  Also  has  a  special  happy  hour  appetizer   menu.  Los  Gatos  Bar  and  Grill  can  also  be  hired  out  for  events.  It  is  also  active  on  Instagram  and   Facebook.  The  bar  has  a  twitter  but  is  not  active  on  the  site.     Charley’s  LG,  opened  1972 Bar  Type:  Nightclub Website:  http://charleyslg.com Social  Media:  Facebook  -­‐  Yes;  Instagram  -­‐  Yes;  Twitter  -­‐  No Happy  Hour:  Yes,  not  specified Details:  Charley’s  LG  is  a  nightclub  that  specializes  in  EDM  music  and  bottle  service.  It  can  be  rented  out   for  private  events.  The  club  is  active  on  social  media,  but  only  one  Instagram  and  Facebook.     Jack  Rose  Libation  House,  opened  2013   Bar  Type:  American  Bar Website:  http://www.jackrosebar.com
  • 6.   3   Social  Media:  Facebook  -­‐  Yes;  Instagram  -­‐  Yes;  Twitter  -­‐  YES Happy  Hour:  4  to  6  PM;  Monday  -­‐  Friday Details:  Jack  Rose  Libation  House  is  a  bar  that  tells  a  story  of  American  writers  and  their  love  affair  with   drinking.  The  bar  has  a  modern,  yet  rustic  feel.  It  can  be  rented  out  for  private  events.  It  also  has  a   happy  hour  though  the  contents  are  not  specified  online.  Jack  Rose  is  active  on  all  three  major  social   media  platforms  and  post  a  few  times  each  week.    
  • 7.   4   Organizational Analysis   Competitors   Other  bars  and  breweries  around  the  area  are  established  and  have  a  relatively  solid  customer   base.  Some  offer  good  products  at  decent  prices  and  serve  as  real  competition.  A  lot  of  these   places  have  a  particular  niche.  For  example,  Los  Gatos  Bar  and  Grill  is  an  incredibly  popular   restaurant  during  the  day  that  transforms  into  a  nightclub  after  dark.  They  reach  a  wide  variety   of  people  due  to  the  different  services  and  experiences  that  it  offers.  It  is  known  for  multiple   things  where  as  a  bar  like  Carry  Nations  is  more  known  for  just  being  a  bar.  Brewery  99  is   somewhere  in  between  the  full  experience  and  lack  of  an  experience.  While  it  is  predominantly   a  brewery,  is  has  a  fully  functioning  loft  that  can  act  as  a  lounge  after  dark  that  is  not  currently   being  utilized.   Recently,  Double  D’s,  the  premiere  location  to  watch  sports  in  downtown  Los  Gatos  has  closed   due  to  a  fire,  leaving  room  for  Brewery  99  to  fill  that  gap  in  the  market. How  Customers  See  Brewery  99  In  The  Market The  current  customer  base,  individuals  mid  40’s  and  50’s,  see  Brewery  99  as  a  bar  to  visit  after   work  to  grab  a  drink  and  wind  down.  It  is  considered  to  be  the  place  to  get  a  good  beer  and   maybe  watch  the  game  with  some  friends,  but  are  not  currently  seen  as  the  cool  place  to   hangout  on  a  Friday  night.  It  is  not  a  dance  club  but  is  known  for  offering  quality  beer,  drinks,   and  food.  However,  even  the  great  products  are  not  bringing  in  the  demographic  that  Brewery   99  is  now  attempting  to  target.  Brewery  99  is  slowly  gaining  a  dive  bar  reputation  without  a  dive   bar  atmosphere.  By  changing  a  few  things  inside  the  brewery,  like  taking  better  advantage  of   the  loft  space  on  the  second  level,  it  can  transform  the  way  younger  individuals  view  the   brewery.  Earned  media  is  the  most  effective  type  of  marketing  because  people  will  visit  places   that  people  they  trust  recommend.  If  the  current  demographic  is  people  in  their  40’s  and  50’s,   younger  individuals  are  not  hearing  from  other  young  individuals  how  great  the  brewery  is.  They   have  a  stigma  against  a  brewery  that  they  have  never  even  stepped  foot  in.   Growth  
  • 8.   5   Over  the  past  several  years,  Brewery  99  has  not  been  able  to  expand  its  markets  past  the   regular  individuals  who  come  in.  Its  products,  customers,  and  image  have  been  the  same  since   opening  its  doors.  Brewery  99  has  what  it  takes  to  bring  its  establishment  to  the  next  level  and   to  promote  the  growth  it  needs.   Brewery  99  Team The  current  staff  of  Brewery  99  is  made  up  of  7  core  people.  The  owner,  Rick  Judd  (52),  his  two   sons,  Nate  (25)  and  Daniel  Judd  (28),  Kyle  Lowe  (23),  Lacey  Stevens  (25),  Lauren  Coluso  (22)  and   Jon  Henley  (29).  Rick  is  the  CEO  who  started  this  company  ten  years  ago.  He  used  to  be  closed   off  to  the  idea  of  changing  the  bar  because  he  and  his  dad  started  the  company  from  the  ground   up  before  his  father  later  died  of  cancer.  His  sons  have  finally  helped  him  realize  that  re-­‐ inventing  the  bar’s  image  is  the  only  way  to  keep  the  bar,  and  his  dad’s  legacy,  alive. Nate  and  Daniel  Judd  are  the  driving  force  behind  the  reinvention  of  the  brewery.  They  have   both  graduated  with  a  bachelor’s  degree  and  currently  help  run  the  bar.  Kyle,  Lacey,  Lauren  and   Jon  are  all  young  adults  who  know  how  to  gain  a  new  demographic.  They  are  full  of  ideas  and   creativity  and  are  an  excellent  addition  to  the  99  team.   Where  They  Are  and  Where  They  Are  Going Brewery  99  is  not  currently  the  go  to  spot  for  anything  other  than  a  great  beer.  With  some   minor  changes  and  social  media  exposure,  this  brewery  has  the  potential  to  reinvent  current   image.  
  • 9.   6   SWOT Analysis     Strengths   Brewery  99  has  a  highly  sought  out  location  in  Downtown  Los  Gatos.  It  is  the  only  business  in  the   downtown  area  that  caters  directly  to  beer  lovers.  While  it  is  mainly  known  for  beer,  it  also  can  cater  to   non-­‐beer  drinking  patrons  with  a  vast  selection  of  wines,  cocktails,  and  small  plates  menu.  Brewery  99   already  has  a  liquor  license  and  an  established  relationship  with  the  local  regulatory  agency.   Brewery  99  consists  of  a  younger  management  staff  that  will  be  able  to  handle  the  adjustments  to  new   technological  tactics  and  strategies  that  we  plan  to  help  put  in  place.  An  additional  strength  is  the  fact   that  the  Brewery  already  has  an  established  social  media  presence  as  well  a  fully  functioning  website.   Brewery  99  has  been  in  the  same  location  for  over  ten  years,  which  means  that  it  is  already  established.   They  have  a  building  and  a  good  storefront  in  the  heart  of  Los  Gatos,  which  makes  re-­‐branding  an  easier   task.  We  have  something  to  work  with  instead  of  starting  from  scratch.   Weakness   Brewery  99  does  not  have  an  established  audience  which  makes  marketing  much  more  difficult.   Brewery  99  is  also  a  newer  establishment  compared  to  some  downtown  bars,  which  have  been  there  for   over  three  decades  and  have  established  the  businesses  as  part  of  the  Los  Gatos  community.  Downtown   Los  Gatos  is  not  easily  accessible  by  public  transportation,  unlike  areas  such  as  Downtown  Campbell  or   Downtown  San  Jose,  which  can  be  accessed  by  VTA  Light  Rail.   The  area  of  Los  Gatos  is  higher  end  than  other  areas,  which  means  that  the  brewery  would  need  to   charge  more  in  order  to  compete  with  the  surrounding  businesses.   Brewery  99  hasn’t  grown  or  expanded  business  in  its  10  years  of  operation.  Sales  are  currently  static  and   no  new  business  is  coming  in.  The  current  operating  structure  needs  some  updating  inside  and  out  to   attract  a  more  diverse  crowd.  
  • 10.   7   Opportunity   Brewery  99  has  the  opportunity  to  grow  its  social  media  presence  and  expand  business.  Downtown  Los   Gatos  does  not  have  an  established  brewery  in  the  immediate  area,  which  means  that  Brewery  99  will   have  the  chance  to  make  itself  an  optimal  location  for  craft  beers  in  the    area  and  use  social  media  to   promote  that  image.   Brewery  99  has  the  opportunity  to  take  advantage  of  its  ability  to  use  technology  to  go  paperless.  The   market  is  moving  toward  a  paperless  age  and  Brewery  99  can  be  one  of  the  first  breweries  to  offer  that   eco-­‐friendly  solution  in  the  immediate  area.   Brewery  99  also  has  the  opportunity  to  expand  their  business.  Currently,  it  is  a  bar  that  serves  great   beer  and  small  plates.  Eventually,  it  can  become  a  great  place  for  beer  lovers,  a  place  for  networking  and   social  opportunities,  a  place  for  company  and  social  events  and  a  go  to  catering  service  for  beer  and   wine.  In  addition  to  expanding  business,  it  also  has  the  opportunity  to  reach  a  diverse  customer  base.   With  different  events,  it  can  generate  an  entirely  new  customer  base  to  add  to  the  one  they  currently   have.   Threats   One  of  the  biggest  threats  to  Brewery  99  is  an  over  saturation  of  restaurants  and  bars  in  the  downtown   area.  There  are  currently  20  restaurant/bar  lounges  located  on  or  just  off  the  main  strip  of  downtown.   In  addition  to  the  immediate  area  being  saturated,  the  surrounding  areas  such  as  Downtown  San  Jose,   Downtown  Campbell  and  Santana  Row  are  not  too  far  away  from  Brewery  99’s  location  in  Los  Gatos.   Each  of  those  locations  has  a  dedicated  brewery  such  as  Santana  Row’s  Yardhouse,  Downtown  San   Jose’s  Original  Gravity,  and  Downtown  Campbell’s  Campbell  Brewery  Company,  that  specialize  in  craft   beers.    Brewery  99  must  set  itself  apart  from  those  other  locations.   Resulting  Strategy   Using  this  SWOT  analysis  as  a  guide,  we  intend  to  take  Brewery  99’s  audience  into  consideration  and   cater  to  those  needs.  We  also  plan  to  implement  changes  that  will  help  set  the  bar  apart  from  all  of  the   other  restaurant/bar  combinations  in  the  surrounding  area.
  • 11.   8   Audience Analysis   Overview  of  Los  Gatos   Los  Gatos  is  a  small  historical  community  in  Santa  Clara  County  that  spans  approximately  14  square   miles  and  has  a  population  of  29,121.  The  average  household  income  in  the  area  is  $212,207,  and  the   median  age  is  43.  Those  who  are  16  and  older  hold  61.5%  of  the  management  and  professional  jobs  in   the  area.  Another  24.2%  work  in  sales  and  office  jobs.  Of  those  living  in  the  area  that  is  25  and  older,   27.6%  have  earned  a  graduate  or  professional  degree.  Another  35%  of  the  population  has  earned  a   bachelor's  degree.   Geographic  Location We  plan  to  target  an  audience  that  is  in  Los  Gatos  but  also  located  in  the  surrounding  areas  such  as   Campbell,  San  Jose,  Willow  Glen,  and  Saratoga.  Young  Professionals  and  their  disposable  income  will   have  the  ability  to  pay  for  transportation  to  the  bar  while  also  being  able  to  afford  drinks  and  appetizers.   These  areas  are  close  enough  to  the  brewery  and  offer  something  that  these  other  locations  lack,  which   is  a  full  brewery  with  food  and  events.   Young  Professionals   The  audience  we  are  trying  to  target  is  the  young  professional's  ages  25-­‐34.  They  are  young  enough  to   want  to  go  out  but  have  graduated  college,  matured  and  have  more  expendable  income  than  college   students.  With  disposable  income,  they  are  more  likely  to  come  in  and  spend  more  money  on  drinks  and   appetizers  compared  to  college  students  who  might  target  our  happy  hour  for  the  cheap  drinks.  Young   professionals  tend  to  be  more  social  and  are  sometimes  in  search  of  networking  opportunities.  This   means  that  we  can  capitalize  on  that  by  holding  different  events  like  industry  night  or  meet  and  greets.   In  addition  to  events  held  at  the  brewery,  we  can  reach  this  audience  with  our  beer  and  wine  truck.  This   truck  will  be  offered  four  times  a  year  for  companies  to  rent  out.     The  median  income  for  this  group  with  a  bachelor’s  degree  or  higher  is  $52,000.  This  age  group  varies  in   marriage  and  family  status.  Those  who  are  younger  tend  to  be  single  without  children  while  those  who   are  nearing  the  later  years  are  getting  married  or  have  small  children.  They  are  the  group  that  goes  out   after  work  on  Fridays  or  Saturdays  and  occasionally  after  work  during  the  week.
  • 12.   9   Website  Analytics:    Age  Group     Based  on  our  website  analytics  over  the  past  two  months,  we  have  found  that  our  customer  base  is   dominantly  individuals  ranging  from  24-­‐34.  This  is  helpful  because  now  we  can  better  market  to  that   particular  demographic.       Website  Analytics:  Gender   Our  analytics  also  show  us  that  the  demographic  we  are  mainly  reaching  is  males.  This  shows  us  that  we   should  continue  to  market  the  way  we  currently  are,  but  also  focus  on  reaching  our  female  audience   with  different  marketing  strategies.              
  • 13.   10   Current  Audience   Our  goal  is  to  keep  our  current  audience,  ages  40-­‐50,  while  also  trying  to  reach  a  new  younger  audience.   To  keep  both  audiences  happy,  we  are  going  to  offer  a  double  happy  hour.  The  first  will  be  held  at  4  pm   for  our  older  audience  while  the  second  will  be  held  between  6  and  8  pm  for  our  younger  audience.  This   happy  hour  will  be  held  three  times  a  week,  Monday,  Wednesday,  and  Friday.      
  • 14.   11   Audience Profile   Age:  24   Gender:  Male   Career:  Currently  works  for  an  up  and  coming  startup  with  his  dream  job  as  a  graphic  designer.  He  plans   to  stay  with  the  company  for  as  long  as  he  can.     Education:  Recently  graduated  college  with  a  bachelor’s  degree  in  graphic  design  and  a  minor  in   business   Income:  He  has  been  out  of  school  for  over  a  year,  so  he  has  had  time  to  save,  but  currently  makes   $55,000.  He  is  at  a  selfish  stage  in  his  life  where  he  isn’t  concerned  with  saving  as  much  as  he  is   concerned  with  making  himself  happy  before  he  has  to  settle  down  into  responsibility.     Status:  Currently  single,  but  is  open  to  the  possibility  of  meeting  someone.  Wants  to  get  married  in  the   future,  but  right  now,  he  wants  to  focus  on  his  career   Passion:  He  has  a  passion  for  football,  art  and  beer.  He  loves  his  Sunday  night  football  with  an  ice  cold   beer,  but  also  values  his  Saturday  morning  sketch.     Values:  Although  he  is  now  making  decent  money  and  is  not  on  a  college  lifestyle  budget,  he  values   getting  a  good  deal.  He  wants  to  go  out  and  have  a  good  time,  but  he  does  not  want  to  break   the  bank  to  do  it.  He  values  innovation.  Growing  up  with  technology  has  molded  his  mind  in   finding  stronger,  better  and  faster  ways  to  do  things.  He  values  quality.  He  spent  the  last  five   years  of  his  life  drinking  Keystone  Light  beer  and  now  he  has  the  money  to  pay  for  quality  drinks.   If  he  is  going  to  go  out  and  spend  the  money,  it  has  to  be  worth  his  time.  He  also  values   punctuality.  Time  is  precious  to  a  young  adult  and  he  does  not  want  to  waste  his  time  waiting  in   line.  The  last  thing  that  he  values  is  respect.  Young  adults  are  often  treated  as  less  than  and  the   most  important  thing  to  a  returning  customer  is  to  feel  respected.         Attitude:  He  is  open  to  new  ideas  and  excited  about  the  new  lifestyle  that  he  has  created  for  himself.     Lifestyle:  Currently,  he  lives  in  a  two-­‐bedroom  apartment  in  San  Jose  with  a  roommate.  He  works  a   regular  9-­‐5  job  during  the  week  so  he  values  his  Friday  nights  and  weekends.  In  a  typical  week,   he  goes  out  on  the  town  about  twice.  This  is  usually  his  Friday  and  Saturday  night  bar  crawls.       News:  He  gets  his  news  from  Facebook.  He  does  not  have  a  lot  of  time  to  sit  and  watch  TV,  so  most  of   his  information  needs  to  be  quickly  accessible  and  easy  to  digest.        
  • 15.   12   Media  Consumption  Patterns:  He  checks  instagram  and  Twitter  right  when  he  wakes  up  in  the  morning.   Part  of  his  job  as  a  graphic  designer  is  to  stay  inspired  by  new  things  so  he  loves  to  follow   different  art  enthusiasts  on  Instagram.  He  doesn't  have  cable  because  he  would  rather  just   pay  for  Netflix  and  Hulu.  Per  day,  he  spends  about  3  hours  on  his  phone  off  and  on.  He  also   has  a  blog  where  he  shares  ideas  and  thoughts  that  inspire  him  everyday.            
  • 16.   13   Goals, Objectives and Theme             Why   Goal:  Brand  Awareness • Objective  1:  Increase  social  media   o Attract  target  audience   o Social  media  allows  us  to  create  content  that  is  short  and  to  the  point   o Cheap  and  sustainable  marketing  tactic   • Objective  2:  Increase  website  traffic   o Website  houses  important  information   o Increase  awareness   o Build  customer  base   o Establish  credibility   • Objective  3:  Build  up  the  application  (FiveStars)   o Moving  in  a  technological  direction   o Reaching  the  target  audience   o Incentive  for  customers  to  come  back   • Objective  4:  Increase  community  engagement   o Important  for  the  success  of  the  bar   o More  money  in  Brewery  99’s  pocket       GOAL  1:  Increase  Brand  Awareness   OBJECTIVE  1:  Increase  social  media  following  by  20%  within  the  first  six  months   OBJECTIVE  2:  Increase  website  traffic  to  the  website  by  30%   OBJECTIVE  3:  Gain  300  new  FiveStar  users  within  the  first  three  months  of  its  launch   OBJECTIVE  4:  Increase  community  engagement  by  30%  within  6  months  of  re-­‐opening      
  • 17.   14   Theme   To  create  a  successful  Brewery,  it  is  important  to  have  a  key  message  and  theme  that  ties  in  all  parts  of   objectives  and  goals  properly.  At  Brewery  99,  the  overall  theme  is  "community."  We  wanted  to  create  a   sense  of  community  where  young  adults  can  relax  and  feel  like  they  are  in  an  environment  that  has  a   casual  atmosphere.  The  overall  message  for  Brewery  99  is  "come  on  down  and  pass  one  around."  As   well  as  this  being  the  overall  message,  this  represents  the  brand  narrative.  The  brewery  believes  in   creating  a  sense  of  community  and  it  is  important  to  initiate  an  inviting  presence  for  guests  and  to  be   friendly  with  one  another.     Without  neighborhood  support,  it  's  hard  for  customers  to  believe  that  the  brewery  is  a  friendly   community.  With  the  help  of  earned  media  or  word-­‐of-­‐mouth  reputation,  we  hope  that  the  theme  and   message  to  Brewery  99  will  be  a  positive  reputation  to  those  who  choose  to  visit.     Lastly,  we  created    a  CAD  drawing  to  show  the  aesthetic  to  the  brewery  and  the  improvements  we   intend  to  make.  It  is  important  for  the  brewery’s  reputation  to  bring  a  familiar  feeling  with  wooden   chairs,  tables,  board  games,  small  snacks  like  pretzels,  small  plates  and  warm  lighting  inside  and  outside   the  brewery  to  make  the  theme  and  message  more  tangible  to  customers.       Currently  Brewery  99  looks  a  little  worn  down,  it  has  not  been  updated  since  its  original  opening  ten   years  ago.  Simple  updates  such  as  a  new  sign,  fresh  coat  of  paint,  cleaning  of  the  bricks  outside,  and   adding  some  plants  to  the  front  would  help  keep  up  with  modern  times  and  bring  in  new  customers.   These  small  updates  will  give  the  brewery  a  new  and  updated  feel  that  will  seem  more  inviting  and   provide  curb  appeal  for  potential  new  customers.          
  • 18.  
  • 19.   15   Objective Analytics     OBJECTIVE:  Increase  social  media  following  by  20%  within  six  months  of  re-­‐launch       To  the  left  is  the  current  social  media  analytics  on  twitter  for  the  month  of   October.  The  platform  currently  has  11  followers  with  only  55  tweets.  The   objective  is  to  increase  those  followers  by  at  least  20  %  in  the  first  six  months.       How  Will  The  Growth  Be  Measured?       We  will  gauge  the  progress  of  this  objective  by  frequently  checking  these   analytics  for  growth  in  followers  and  profile  visits.                                     OBJECTIVE:  Increase  website  traffic  by  30%  within  the  first  six  months  of  re-­‐launch  
  • 20.   16       Pictured  above  is  where  we  currently  stand  with  website  traffic.  The  low  points  on  that  graph  are  Monday’s  and  Tuesday’s,  which  means  there  is   less  activity  than  the  high  points,  which  are  Friday’s  and  Saturday’s.  Sessions  are  defined  as  a  group  of  interactions  that  take  place  on  our   website  within  a  given  time  frame.  For  example,  a  single  session  can  contain  multiple  screen  or  page  views,  events  or  social  interactions.  Users   can  be  defined  as  the  number  of  people  who  have  visited  a  page  on  the  site.  Page  views  can  be  defined  as  the  number  of  times  any  given  page   on  the  website  has  been  viewed.  Pages  per  session  means  the  number  of  pages  viewed  a  single  interaction.  Average  session  duration  is  the   average  time  a  user  spends  on  the  website.  Bounce  rate  can  be  defined  as  the  percentage  of  single  page  visits  (or  web  sessions).  It  is  the  number   of  visits  in  which  a  person  leaves  the  website  from  the  landing  page  without  browsing  any  further.  While  this  may  sound  like  a  bad  thing,  most  of  
  • 21.   17   the  information  a  person  needs  can  be  found  on  our  home  page  anyway.  New  sessions  mean  that  61%  of  our  wbsite  visitors  are  visiting  for  the   first  time.       Brewery  99’s  website  currently  has  a  record  of  over  10,142  users,  which  means  that  since  their  website  has  been  live,  that  is  the  number  of   people  who  have  found  and  interacted  with  their  website.  Our  second  objective  is  to  increase  that  number  by  30%.           How  Will  The  Growth  Be  Measured?       Growth  will  be  measured  by  frequently  checking  these  analytics  to  see  growth  in  sessions,  users  and  pageviews.       OBJECTIVE:  Gain  300  new  five  stars  users  within  the  first  three  months  of  its  launch   Brewery  99  currently  has  zero  followers  on  FiveStar  because  the  app  has  not  been  launched  yet.       How  Will  The  Growth  Be  Measured?       FiveStars  has  an  app  where  the  number  of  users  can  be  monitored.  This  number  will  be  tracked  and  recorded  to  showcase  its  worth  as  an   investment.       OBJECTIVE:  Increase  community  engagement  by  30%  within  6  months  of  re-­‐opening       Currently,  Brewery  99  is  lacking  in  community  engagement.  People  are  not  coming  into  the  bar  as  frequently  as  they  should  be.       How  Will  The  Growth  Be  Measured?       The  bouncers  at  the  front  of  the  bar  who  check  ID’s  prior  to  the  entry  of  Brewery  99  will  also  have  a  hand  counter  to  track  the  number  of  people   coming  in  per  night.  This  will  also  be  gauged  by  the  number  of  people  who  attend  Brewery  99  events.    
  • 22.   18    
  • 23.   18     Marketing Calendar Timeline (Before Re-Opening)    
  • 24.   19   Marketing Calendar Timeline (After Re-Opening)                     Month   Food  Truck  Events   Brewery  99  Sponsored  Events   Holiday/  Company  Parties     Twitter  Posts/   Promotions   Instagram  Posts/   Promotions     January   -­‐   -­‐   -­‐   01/13/17   01/04/17     February   -­‐   02/05/17   -­‐   02/01/17   02/01/17     March   03/16/17   -­‐   03/17/16   03/09/17   03/01/17     April   -­‐   -­‐   -­‐   04/13/17   04/01/17     May   -­‐   -­‐   -­‐   05/11/17   05/02/17     June   06/22/17   06/18/17   -­‐   06/08/17   06/01/17     July   -­‐   -­‐   -­‐   07/13/17   07/01/17     August   -­‐   08/24/17   -­‐   08/10/17   08/01/17     September   09/21/17   -­‐   -­‐   09/14/17   09/01/17     October   -­‐   10/31/17   -­‐   10/12/17   10/03/17     November   -­‐   -­‐   -­‐   11/09/17   11/01/17     December   12/14/17   12/20/17   12/07/16   12/14/17   12/01/17                     *These  dates  are   open  for  companies   to  book  the  truck  or   reserved  for  Brewery   99's  involvement  in   local  events     02/05/2017  :  Brewery  99  Grand   Re-­‐Opening  Event     06/18/2017  :  Father's  Day  Event   08/24/2017  :  Event  Theme  To   Be  Determined     10/31/2017  :  Halloween  Event   12/20/2017  :  Christmas  Event     *These  dates  are  open  for   companies  to  book  the  loft                        
  • 25.   20   Campaign Calendar   First  Three  Months  (October-­‐December)   While  aesthetics  are  important,  our  first  goal  is  to  hire  the  necessary  people  for  sprucing  up  the  front   and  inside  of  the  brewery.  We  plan  to  remodel  the  bathrooms  with  new  toilets  and  a  fresh  coat  of  paint.   The  outside  of  the  brewery  is  home  to  the  iconic  barrels  on  the  top  of  the  sign,  however,  we  plan  on   replacing  the  sign  with  a  new  and  improved  version.  Our  next  goal  within  this  three-­‐month  time  span  is   to  get  our  social  media  presence  up  to  speed  to  attract  customers.  When  all  of  those  tasks  have  started   to  run  smoothly,  we  will  go  out  and  purchase  the  wine  and  beer  truck,  which  will  be  used  for  our   catered  events.  After  the  truck  has  been  purchased,  we  will  work  on  getting  the  necessary  licenses  that   go  along  with  it.  The  last  goal  we  have  within  this  time  period  is  going  to  be  getting  our  app  up  and   running  to  promote  on  social  media.         Next  Three  Months  (January-­‐March)   By  this  point,  the  brewery  should  be  completely  done  being  remodeled,  our  social  media  presence   should  be  up  in  full  swing  and  the  wine  and  beer  truck  and  license  should  be  purchased  and  ready  to  go.   Because  social  media  is  running  smoothly,  this  is  the  point  in  which  we  will  need  to  hire  and  train  a   dedicated  social  media  person  to  take  over  the  platforms.         March  is  the  month  of  our  first  beer  and  wine-­‐catering  event.  We  will  have  to  promote  this  to  local   business  during  January  and  February  to  attract  interest.  We  plan  to  promote  our  catering  events  by   taking  the  truck  to  local  events  such  as  the  Wine  Walk  in  Willow  Glen  or  Boogie  on  the  Bayou  in   Campbell.  This  will  help  increase  brand  awareness.     February  is  the  grand  re-­‐opening  of  Brewery  99  and  we  have  decided  to  hire  an  event  coordinator  at  the   beginning  of  January  to  help  plan  the  event.  The  coordinator  will  be  responsible  for  decorations,  VIP   guest  lists  and  ensuring  that  event  runs  smoothly.       Following  Months  (April-­‐December)   By  April,  we  have  opened  the  doors  to  Brewery  99  and  everything  should  be  running  smoothly.  By  this   time,  social  media  should  be  flourishing  and  should  just  need  maintenance  from  our  dedicated  social   media  person.  Brewery  99  hosted  events  will  be  maintained  and  planned  by  the  contracted  event   coordinator.  In  the  following  months,  maintenance  is  key.  
  • 26.   21      
  • 27.   21   Strategies and Tactics   Looking  back  at  our  goals  and  objectives,  our  company  has  developed  a  detailed  list  of  strategies  and   tactics  that  will  help  us  achieve  the  objectives  that  we  had  previously  set.  Our  main  purpose  is  to  build  a   community  where  people  want  to  come  down  and  pass  one  around  and  all  of  our  goals,  objectives  and   strategies  are  geared  toward  making  that  happen.                     Strategy  1:  Increase  Social  Media  Presence   We  want  to  increase  social  media  presence  across  all  of  the  already  existing  platforms.  Increasing  social   media  presence  means  getting  Brewery  99’s  name  out  there.  Looking  at  our  audience  profile,  we  can   determine  that  social  media  will  be  the  dominant  way  to  reach  our  target  audience.  Young  adults   consume  media  like  it’s  going  out  of  style  so  Brewery  99  becoming  more  relevant  on  these  sites  will  help   increase  brand  awareness.  The  brewery  website  is  already  created  so  now  we  just  need  to  drive  traffic   to  it.  The  three  top  platforms  are  Twitter,  Facebook,  and  Instagram.  The  strategy  in  doing  this  is  to  start   developing  a  lot  of  good  and  relevant  content.  We  also  plan  on  using  a  program  called  Hootsuite  that   will  help  us  plan  out  and  manage  the  posts.  Knowing  what  hashtags  are  trending  and  incorporating   them  into  the  posts  will  help  increase  Brewery  99’s  followers.  In  addition  to  producing  relevant  content,   we  will  actively  add  groups,  organizations  and  businesses  that  are  relevant  to  Brewery  99.  These  groups   and  organizations  should  share  some  similar  interests  and  encourage  them  to  follow  Brewery  99’s   account.  The  more  followers  we  can  gain  in  the  next  six  to  nine  months  will  help  generate  a  good   customer  base.  In  addition  to  creating  relevant  content  to  the  brand,  we  also  want  to  do  other  things   like  motivation  Mondays  or  Friday  feeling  posts.  Brewery  99  has  a  lot  of  great  content  that  we  can   develop,  but  we  want  to  widen  the  brewery's  horizons  on  social  media  to  reach  even  those  who  are  not   GOAL  1:  Increase  Brand  Awareness   OBJECTIVE  1:  Increase  social  media  following  by  20%  within  the  first  six  months   OBJECTIVE  2:  Increase  website  traffic  to  the  website  by  30%   OBJECTIVE  3:  Gain  300  new  FiveStar  users  within  the  first  three  months  of  its  launch   OBJECTIVE  4:  Increase  community  engagement  by  30%  within  6  months  of  re-­‐opening      
  • 28.   22   so  interested  in  the  beer  itself.  Another  content  idea  that  we  had  was  getting  Brewery  99’s  company   culture  out  there.  Sometimes  before  the  brewery  opens,  it  will  have  a  “family  brunch,  ”  and  that  is  a   good  way  to  show  company  culture  online.  People  respond  well  to  getting  a  glimpse  into  the  heart  of  a   company,  especially  a  chain  restaurant  or  brewery.  Promotion  of  the  app  on  social  media  will  be  a   driving  factor  in  gaining  new  users  on  the  app.  We  have  already  started  to  implement  these  strategies   on  Twitter  and  below  is  a  summary  of  how  the  month  of  October  has  gone.         Strategy  2:  Twitter  and  Instagram  Promotional  Ads   A  big  part  of  the  brewery’s  marketing  strategy  is  utilizing  Twitter  and  Instagram  promotional  ads.  Below   is  an  example  of  a  promotion  that  we  have  set  in  place  for  the  next  month.  For  seven  dollars  a  day,   every  time  someone  tweets  any  of  the  keywords  (we  have  set  20  of  them)  the  ad  will  automatically   appear  on  their  feed.  These  keywords  include  things  such  as  “bars,”  “party,”  “beer”  etc.  The  radius  for   this  campaign  is  set  at  30  miles  around  Brewery  99’s  location.  Below  you  can  see  the  type  of  reach  this   will  have  on  a  majority  of  Twitter  users  in  the  San  Jose  area.  We  have  the  ability  to  reach  10K  –  27K   daily.  We  have  the  potential  to  get  between  19K  and  28K  impressions  and  between  63  –  95  clicks.  The   goal  here  is  to  increase  awareness  and  drive  traffic  to  the  website.
  • 29.   23                                   Strategy  3:  Drive  Traffic  to  the  Website     Social  media  will  play  a  major  role  in  driving  traffic  to  the  website.  When  people  see  the  content  on   these  social  platforms,  the  idea  is  that  they  will  click  to  one  of  the  web  pages.  Every  single  piece  of   content  that  we  produce  will  have  something  directing  the  user  to  a  page  on  the  website.   We  will  also  hire  and  work  with  an  SEO  specialist  to  help  Brewery  99  with  search  engine  optimization.   This  will  be  a  one-­‐time  fee  of  $1,000  for  their  services  and  will  work  with  us  to  find  out  what  the  key   words  would  be  that  people  would  use  to  find  establishments  like  Brewery  99.  This  will  help  increase   organic  traffic  to  the  website.  This  means  that  people  would  be  searching  for  general  breweries  or  bars   in  Los  Gatos  and  Brewery  99’s  site  would  come  up  in  the  top  searches  after  the  site  had  been  optimized.     The  last  thing  that  we  plan  to  implement  is  pay-­‐per-­‐click  campaigns  using  Google  ad  words.  These  ads   allow  us  to  first  pick  key  words  that  are  relevant  to  Brewery  99’s  business.  The  next  step  is  to  choose  the   target  audience  that  we  want  to  reach.  The  last  step  is  creating  the  actual  advertisement  and  creating  a   budget  for  the  campaign.  The  budget  allows  us  to  set  a  daily  and  monthly  limit,  which  is  based  on  the   number  of  clicks  on  the  advertisement.     Strategy  4:  Widen,  the  Demographic  of  the  Customers   The  brewery  currently  caters  to  an  older  demographic,  meaning  adults  in  their  mid  40’s  and  50’s.  The   strategy  is  to  widen  that  demographic  to  reach  adults  in  their  mid  20’s  and  30’s.  Social  media  will  play  a   big  role  in  reaching  that  demographic.  As  we  have  seen  in  the  social  media  analytics,  the  most  relevant   posts  that  get  published  on  all  of  the  brewery’s  social  media  platforms,  Facebook,  Twitter  and  
  • 30.   24   Instagram,  the  more  followers  we  can  reach.  In  reaching  for  this  new  demographic,  we  want  to  ensure   that  we  do  not  lose  the  older  demographic.  Helping  to  make  sure  that  everyone  is  satisfied,  we  talked   about  implementing  two  different  happy  hours.  One  can  be  earlier  in  the  day  to  please  the  older   demographic,  and  one  can  be  later  in  the  night  to  please  the  younger  demographic.  To  make  the   brewery  stand  out,  we  want  to  implement  the  100-­‐beer  challenge.  We  will  offer  5  oz  beer  flights  for   customers  to  buy  when  they  come  in.  There  will  be  five  beers  on  each  flight  and  if  you  can  finish  all  100   beers  in  100  days,  then  you  can  get  your  name  on  the  wall.  The  catch  is,  you  can  only  order  two  flights   per  visit. To  appeal  to  both  demographics,  we  want  to  implement  a  paperless  option.  We  want  to  team  up  with   Apple  pay  and  offer  an  alternative  to  paying  your  tab.  This  way,  if  you  do  not  want  to  risk  losing  your   credit  card  or  you  are  big  on  saving  paper,  that  option  is  on  the  table.  We  will  still  keep  a  traditional  cash   register  for  those  who  prefer  that  method,  but  we  will  start  to  move  forward  with  those  who  prefer  to   use  their  phones  to  pay.   Strategy  5:  Beer  and  Wine  Truck   Another  thing  that  will  set  our  brewery  apart  is  a  new  wine  and  beer  truck.  We  want  to  offer  our   services  to  local  businesses  for  catering  purposes.  Our  food  truck  will  be  a  smaller  version  of  the  actual   brewery  offering  our  most  popular  beers  and  wines.     Stategy  6:  Hosting  Events       The  last  thing  that  we  would  like  to  implement  is  an  events  option.  We  want  to  offer  the  upstairs  loft  for   businesses,  or  individuals,  to  host  their  holiday/work/personal  parties.  This  would  include  full  use  of  the   upstairs  loft  with  a  dedicated  bartender.  Brewery  99  would  be  open  to  working  with  local  catering   companies  to  cater  the  party  for  an  extra  fee.                        
  • 31.   25       Mock  grand  re-­‐opening  post  for  social  media  is  pictured  below.  This  will  be  promoted  on  our  social   media  platforms  as  well  as  Twitter  and  Instagram  promotional  ads.          
  • 32.   26   Budget Breakdown   Title Actual Budget Remaining $ Beer and Wine Truck Cost of the Truck $20,000.00 $92,000.00 $72,000.00 Alcohol for the Truck $10,000.00 $72,000.00 $62,000.00 Licensing $1,650.00 $62,000.00 $60,350.00 Extra Bartenders $60,000.00 $60,350.00 $350.00 Building Makeover New Sign $15,000.00 $25,100.00 $10,100.00 Painting Company $8,000.00 $10,100.00 $2,100.00 Plants for the Front $2,100.00 $2,100.00 - Events Catering Company $27,500.00 $40,000.00 $12,500.00
  • 33.   27   Dj's $5,000.00 $12,500.00 $7,500.00 Event Coordinator $5,000.00 $7,500.00 $2,500.00 Security $2,250.00 $2,500.00 $250.00 Social Media Application (FiveStars) $3,348.00 $50,000.00 $46,652.00 Apple Pay Square Free $46,652.00 $40,652.00 Promotions $200.00 $46,652.00 $46,452.00 Search Engine Optimization $1,000.00 $46,452.00 $45,452.00 Pay-Per-Click Campaigns $1,000.00 $45,452.00 $44,452.00 Dedicated Social Media Person $40,000.00 $44,452.00 $4,452.00 TOTAL $172,048.00 $207,100.00 $5,052.00  
  • 34.   8   Audience Analysis   Overview  of  Los  Gatos   Los  Gatos  is  a  small  historical  community  in  Santa  Clara  County  that  spans  approximately  14  square   miles  and  has  a  population  of  29,121.  The  average  household  income  in  the  area  is  $212,207,  and  the   median  age  is  43.  Those  who  are  16  and  older  hold  61.5%  of  the  management  and  professional  jobs  in   the  area.  Another  24.2%  work  in  sales  and  office  jobs.  Of  those  living  in  the  area  that  is  25  and  older,   27.6%  have  earned  a  graduate  or  professional  degree.  Another  35%  of  the  population  has  earned  a   bachelor's  degree.   Geographic  Location We  plan  to  target  an  audience  that  is  in  Los  Gatos  but  also  located  in  the  surrounding  areas  such  as   Campbell,  San  Jose,  Willow  Glen,  and  Saratoga.  Young  Professionals  and  their  disposable  income  will   have  the  ability  to  pay  for  transportation  to  the  bar  while  also  being  able  to  afford  drinks  and  appetizers.   These  areas  are  close  enough  to  the  brewery  and  offer  something  that  these  other  locations  lack,  which   is  a  full  brewery  with  food  and  events.   Young  Professionals   The  audience  we  are  trying  to  target  is  the  young  professional's  ages  25-­‐34.  They  are  young  enough  to   want  to  go  out  but  have  graduated  college,  matured  and  have  more  expendable  income  than  college   students.  With  disposable  income,  they  are  more  likely  to  come  in  and  spend  more  money  on  drinks  and   appetizers  compared  to  college  students  who  might  target  our  happy  hour  for  the  cheap  drinks.  Young   professionals  tend  to  be  more  social  and  are  sometimes  in  search  of  networking  opportunities.  This   means  that  we  can  capitalize  on  that  by  holding  different  events  like  industry  night  or  meet  and  greets.   In  addition  to  events  held  at  the  brewery,  we  can  reach  this  audience  with  our  beer  and  wine  truck.  This   truck  will  be  offered  four  times  a  year  for  companies  to  rent  out.     The  median  income  for  this  group  with  a  bachelor’s  degree  or  higher  is  $52,000.  This  age  group  varies  in   marriage  and  family  status.  Those  who  are  younger  tend  to  be  single  without  children  while  those  who   are  nearing  the  later  years  are  getting  married  or  have  small  children.  They  are  the  group  that  goes  out   after  work  on  Fridays  or  Saturdays  and  occasionally  after  work  during  the  week.
  • 35.   9   Website  Analytics:    Age  Group     Based  on  our  website  analytics  over  the  past  two  months,  we  have  found  that  our  customer  base  is   dominantly  individuals  ranging  from  24-­‐34.  This  is  helpful  because  now  we  can  better  market  to  that   particular  demographic.       Website  Analytics:  Gender   Our  analytics  also  show  us  that  the  demographic  we  are  mainly  reaching  is  males.  This  shows  us  that  we   should  continue  to  market  the  way  we  currently  are,  but  also  focus  on  reaching  our  female  audience   with  different  marketing  strategies.              
  • 36.   10   Current  Audience   Our  goal  is  to  keep  our  current  audience,  ages  40-­‐50,  while  also  trying  to  reach  a  new  younger  audience.   To  keep  both  audiences  happy,  we  are  going  to  offer  a  double  happy  hour.  The  first  will  be  held  at  4  pm   for  our  older  audience  while  the  second  will  be  held  between  6  and  8  pm  for  our  younger  audience.  This   happy  hour  will  be  held  three  times  a  week,  Monday,  Wednesday,  and  Friday.      
  • 37.   30   Evaluation (How Success Will Be Measured)   OBJECTIVE:  Increase  social  media  following  by  20%  within  six  months  of  re-­‐launch         This  growth  will  be  measured  by  the  analytics  found  on  the  Twitter  platform.  On  page  (      ),  you  can  see   the  graph  on  objective  analytics  of  where  Brewery  99  first  started  with  social  media.  The  main  thing  to   look  for  here  is  the  increase  in  followers,  the  increase  in  profile  visits  and  the  increase  in  mentions.           OBJECTIVE:  Increase  website  traffic  by  30%  within  the  first  six  months  of  re-­‐launch     This  growth  will  be  measured  by  the  analytics  found  on  the  website.  On  page  (      ),  you  can  see  the  graph   on  objective  analytics  of  where  Brewery  99  first  started  with  website  traffic.  The  main  thing  to  look  for   here  is  an  increase  in  page  views  on  the  website  and  the  amount  of  clicks  received  from  the  pay-­‐per-­‐ clicks  campaigns.       OBJECTIVE:  Gain  300  new  FiveStar  users  within  the  first  three  months  of  its  launch     FiveStars  has  an  app  where  the  number  of  users  can  be  monitored.  This  number  will  be  tracked  and   recorded  to  showcase  its  worth  as  an  investment.  Brewery  99  also  plans  to  extend  a  survey  to  its  most   loyal  customers  who  participate  frequently  in  FiveStars  by  offering  discounted  small  plates  and  drinks.   This  will  help  us  track  how  its  customers  are  enjoying  the  brewery  and  any  changes  that  can  be  made   along  the  way.       OBJECTIVE:  Increase  community  engagement  by  30%  within  6  months  of  re-­‐opening         The  bouncers  at  the  front  of  the  bar  who  check  ID’s  prior  to  the  entry  of  Brewery  99  will  also  have  a   hand  counter  to  track  the  number  of  people  coming  in  per  night.  The  number  of  people  who  attend   Brewery  99  events  can  also  help  gauge  this.                
  • 38.   31      
  • 39.   31   News  Release   For  Immediate  Release   January  30,  2017   Contact:  Brianna  Fischer   Mobile:  (408)  841-­‐6595   E-­‐mail:  bfischer_48@yahoo.com     Re-­‐opening  of  Brewery  99   Los  Gatos,  CA…  The  grand  re-­‐opening  of  Brewery  99  will  be  held  on  Sunday,  February  5,   2017   from  12  pm  until  2  am.     Brewery  99  is  located  in  the  heart  of  Los  Gatos  with  a  new  and  improved  storefront  showcasing   its  collection  of  over  100  beers  on  tap.     In  addition  to  beer,  they  have  a  variety  of  mixed  drinks,  wine  and  appetizers.                        This  event  does  not  require  and  invitation,  but  it  is  encouraged.     Those  who  have  received  an  invitation  by  email  through  our  social  media  platforms  (Facebook  and   Instagram)  will  be  allowed  first  access  into  the  event.                            For  the  first  two  hours  of  the  event,  there  will  be  half  off  drinks  and  free  appetizers.   We  will  also  be  offering  free  5-­‐ounce  samplers  of  all  of  our  beer  all  night.                          CEO  of  Brewery  99,  Rick  Judd  says,  “This  event  is  a  big  deal  for  our  company.  We  have  reinvented   our  brand  and  are  back  and  better  than  ever.  We  can’t  wait  to  exceed  everyone’s  expectations!”       About  Brewery  99     Brewery  99  is  a  family  owned  brewery  that  has  been  in  Los  Gatos  for  more  than  10  years.  The  owner   and  CEO,  Rick  Judd,  decided  to  reinvent  the  99  brand  and  celebrate  with  a  super  bowl  party  as  the  grand   re-­‐opening  event.           For  more  information  about  Brewery  99,  please  visit   http://www.brewery99.com     ###  
  • 40.   32