1. JACKLYON A. PHILLIPS
500 Old Hickory Blvd #12 · Jackson, TN 38305
Cell: 708-261-6905 · Jackiephillips4512@gmail.com
Social Service Professional with proven ability in engaging clients, identifying service
needs and providing resource and referral
 Successfully workwith different departments to conduct,support and further agency
strategic plans and objectives
 Capacity to workwith diverse populations in both individual and group settings
 Aptitude forestablishing rapport with clients, collaterals and community resources
representatives
 Skilled case recording, confidential record management and report preparation
Professional Skills and Qualifications:
 Intake and Assessment
 Case Plan Development and
Monitoring
 Strong Problem Resolution Skills
 CPI/Crisis Intervention Certified
 Carelogic Electronic
Billing/ITP/MHA
 Case Management and
Intervention Planning
 Training and Development
 First Aid/CPR Certified
 Proficientwith MicrosoftWord,
Exceland Access
RELEVENT PROFESSIONAL EXPERIENCE
La Rabida Children’s Hospital Chicago, IL
Care Coordinator 05/2016 – Present
 Engage members/enrollees, confirm edibility, coordinate and monitor the implementation
of complex medical and mental health services
 Establish reciprocalrelationships with Physicians,specialist and care facilities to ensure
optimal medical services are provided and members health management goals and needs
are met
 Maintain Knowledge of insurance requirements of managed care plans; maintain resource
data and perform member outreach and resource and referral as needed
Grand Prairie Services Chicago, IL
TeamLeader/Crisis Counselor 02/2013 – 09/2015
 Supervised a 9 member team of Crisis Intervention Specialist, coordinated weekly schedule
and provided guidance, support and feedback regarding addressing clients service needs
 Completed Intake and Assessment Screenings for clients in need of Inpatient and
outpatient mental health services
 Providedresource and referral to community partners that included residential facilities,
outpatient services and substance abuse treatment centers
 Facilitated individual and regular group counseling sessions to clients

2. JacklyonA.Phillips Page 2 of2
Illinois Mentor Chicago, IL
ProgramCoordinator/Child WelfareSpecialist 12/2003 – 12/2005
 Providedcase management services to children assigned to a specialized children’s unit
whowere in the care of the Department of Children and Family Services
 Identified service needs made referrals to therapeutic services such as individual and family
counseling
 Attended school staffing’s, annual case reviewsand court hearings and made
recommendation to the court regarding services, placement, custody changes adoption
planning
 Conducted announced and unannounced monitoring visits to client homes, hospitals and
childcare facilities to determine level of risk and identify safety concerns
 Maintained accurate, daily case notes/log for each assigned client per State of Illinois
confidentiality requirements using SACWIS Child Information Tracking System
EDUCATION
Grand Canyon University,Phoenix, AZ
Master of Science in Psychology:Concentrationin Health
September 2017 (Anticipated)
American Intercontinental University, Buckhead, Atlanta
Master of Arts in Education;Instructional Technology
August 2005
Concordia University, River Forest, IL
Master of Arts in Educations;Urban Education
August 1999
Chicago State University,Chicago, Illinois
Bachelor of Arts in Speech
June 1995