Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities. Telecom, BFSI, IT, ITES, Consumer Products

1. Managed Services

2. Index
Managed Services
Business Today
What is Managed Services
Product Guidelines
Why deploy Managed Services?
Advantages
Deployment Model
Transition Methodology
Sectors / Products
Projects Handled
Ikya Group Overview
Highlights
Industry Associations & Media Coverage
Our Services
Our Office Network
Key Client
Leadership Team
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3. Business. Today.
M
A
N
A
Reduced PLC Operations
G Cost Efficiency
E
M
E
N
T
IKYA’s Managed Services Model has evolved to address the needs
of today’s business context
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4. What is Managed Service?
Managed Services refers to the practice of using
specialized service providers for executing
specified operating tasks leading to
cost & delivery efficiencies and releasing
management bandwidth
for mission critical activities.
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5. Product Guidelines
SLA Based Operations
approach Intensive
MS
Asset Lite +
Service Right
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6. Why deploy Managed Services?
Market / End User
MANAGED SERVICES:
Field Ops | Help Desk
Enables enterprises to Migrations | DMS |
Sales | Customer
increase touch points Support | IT | etc…
with end users / markets
Support functions –
Achieve scale with accounts / HR /
Marketing /
reduced management Admin, etc.
effort
Gain cost & delivery
efficiency
Core activities

7. Advantages
Operational
Economic
Process
• Fixed costs • On Demand • Disaster
• Predictable scalability Recovery
expenditures • Quick • Business
• Increased turnaround Continuity
Productivity • Just-In-Time Planning
• Better ROI deployment • Access to latest
• No Overtime • 24x7 support know-how
• Managed • Access to • Business as
Growth advanced usual, even if
solutions employee leaves
• Low CapEx
• Pay-As-You-Go • Single Contract
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8. The IKYA Managed Services
Deployment Model
Initial Customer
Analysis SLA
Assessment Requirements
Improvements OLA
Reporting Monitoring Implementation

9. Transition Methodology
Phase I Phase II Phase III Phase IV Phase V
Plan Acquire Transition Operate Exceed
KNOWLEDGE REPOSITORY
Planning & Knowledge Transfer Guided Transition Steady State Process
Acquisition Phase Support Phase Phase Excellence
Phase
Infrastructure Setup
Quality Process Setup
Business Process Analysis
Operations Process
Knowledge Management Enhancement
Infrastructure Support Transition & Service & Quality
Knowledge Operations Support Measures
Knowledge
Transfer Process Understanding
Reinforcement
Planning Technical
Understanding
System Understanding
Phase
PROJECT MANAGEMENT
QUALITY MANAGEMENT
CLIENTS

10. Sectors - Telecom
Service fulfillment
New service installations – Consumer & Enterprises – Fixed & Mobile operations
/ Sales help desk & technical support / Service add-on & amendments
Field Operations
New service installation / Ready for service / Field inspections / Structure
cabling / Maintenance of IDF, MDF, POP Rooms & Data center / Fleet
Management / Tower maintenance
Service Assurance
Trouble ticket handling – Services disruptions, Tier 1, 2, 3 levels
Migration Projects
Technology migration, Network migration, Software / application migration
Infrastructure
Tower Maintenance
POP Room / IDF / MDF
Network Operations
Activation, Maintenance & Monitoring, Data cleansing
Document Management
Document collection, Archiving, Indexing, Warehouse management
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11. Services - BFSI
Document Collections
Application processing
Verifications
Document verification / Field verification
Document Management
Document collection, Archiving, Indexing, Warehouse
management
Mail management
ATM Maintenance Management
Physical Infra inspections & maintenance / ATM machine
maintenance (Non cash)
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12. Sectors – Consumer Products
Product Launch
Visual Merchandising
Delivery & Installation
Sales Support
Post Sales Service
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13. Sectors – E Commerce
Help Desk
Logistics / Delivery Management
Other Sectors
IT Helpdesk – Voice & non voice
System & network administration – HW & SW
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14. There is no power in the world
that can stop an idea whose time
has come
~ Victor Hugo
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15. Projects Handled
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16. Enterprises Sales Support
Client: Leading Telecom Operator
Project Details: Process all sales orders, validate,
activate the services
Volume Matrix: 9000 WOs pm
SLA: 24 hrs
Manpower: 9 resources
Area: Client site
S/W: BSCS, CRM, ERP, Payment gateway, CAT
(power billing application)
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17. Enterprises Sales Support
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18. MSTV Migration
Client: Leading Telecom Operator
Project Details: Migrate legacy set-up boxes to
MSTV decoders within 6 months
Volume Matrix: 60,000 customers
SLA: 48 hrs, 6 months
Manpower: 84 resources
S/W: BSCS (billing system), Seibel, Payment gateway
H/W: MSTV set up boxes (Motorola)
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19. MSTV Migration
FTs will collect the
Task 2 Drivers will pick up
required nos of
and drop the FTs
Set top Boxes for
to the allotted
the day from the
locations
Client
Client provides the
schedule for
delivery and
FTs will visit the
installation (48 hrs Client will keep customer location
in advance) the required set and replace the old
top boxes at Al set top box with the
Barsha office new set top box & MIS
give a demo
CST (IME) –
Collects and allots
the appointments
area wise on the FTs will report to If the customer is
same day. Each FT the Client - Field not available, the
Ops office on same will be Close the Task
is allotted for a informed to DU for
specific area daily basis
rescheduling
The supervisor will The FT will be given The rescheduling
organize for the Old set top
the list of will be done by
required no of set Du, and will be boxes to be
top boxes from appointments on considered as a new handed over to
Client the same day task, the process
would re-start Client
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20. EWSD Nortel Migration
Client: Telecom Operator
Project Details: migrate Analog lines from ESWD
Siemens to Nortel M-SAN within 6 months
Volume Matrix: 25,000customers
SLA: 48 hrs, 6 months
Manpower: 10 resources
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22. EWSD Nortel Migration
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23. TSP - Consumer
Client: du Telecom (EITC)
Project Details: Provisioning of Triple play services
(Telephone Internet, Video)
Volume Matrix: 6000 wos/pm
SLA: 48 hrs
Manpower: 70 resources
Area: International city, Academic city, Arabian
ranches, Motor city, JLT, JVT, JVC, Mirdiff, Warqa
S/W: Seibel, Nortel, BSCS, HSPA, CAT (payment
gateway)
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24. TSP - Consumer
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25. TSP - Enterprises
Client: Telecom Operator
Project Details: Provisioning of new services
Broadband internet professional
Business landline / fax (analog)
DNS request
Business ISDN2 (BRI)
Business trunk line
Hosted Email / Web
Managed LAN
Managed IPTV (stb)
National IP VPN (mpls)
IPLC International Leased Line services
Suspension & resumption
Volume Matrix: 17000 services/pm
SLA: 48 hrs
Manpower: 80 resources
S/W: Seibel, Nortel, BSCS, HSPA, CAT (payment gateway)
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26. TSP – Enterprises
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27. Document Management
Client: Leading Bank
Project Details: Collection, Processing, Validation, E-
archiving, Warehouse Mgnt
Volume Matrix: 300,000 documents/pm
SLA: 48 hrs
Manpower: 122 resources
S/W: Inputaccel, Captiva, Access, EDMS VCK,
Document retrieval software
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28. Document Management
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29. Ikya Group
Overview
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30. Ikya Group Overview
 IKYA, founded in 2007, is India’s leading HR and Business Services
organization
 Stable management team been in company since inception
 IKYA is part of the Thomas Cook Group in India. Thomas Cook
Further on is part of FairFax – a 30 Billion Investment Group
 Nation-wide presence with 32 offices across 22 cities covering
tier-I and tier-II cities
 Diverse client base of over 1000 marquee names across business
segments spanning various industries
 Nearly 55,000 associates deployed across 150 locations
 Over 90 Million sq. ft. of real estate managed under our Facilities
Management business
 Partner with MoRD and NSDC in Skill Development across 10
states – Training about 10,000 people per annum
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31. Industry Associations & Media
Coverage
IKYA is an Associate Member at ERA. A
non-profit chamber of commerce that
represent Indian Executive Recruitment
Consulting Firms, and promotes recruitment
as an industry.
Mr. Marcel. R. Parker – Chairman, IKYA, is a
Board Member of the National Human
Resource Development (NHRD) Network.
He also runs mentoring programs on
behalf of the NHRD.
Ikya was IKYA was ranked as one of the ‘10
Hottest Start-ups’ by Business Standard in
their May 2008 edition.
Apart form this IKYA’s Senior Management
regularly contributes their views about the
recent trends in the HR and Recruitment
space to periodicals and dailies, including
The Economic Times, The Times of India and
Hindustan Times.
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32. Industry Associations & Media Coverage
Contd….
In 2008, Ikya was spotted as one of the Ten
Hottest Start- ups by India’s leading business
magazine, Business Today.
In June 2011, Business Today were elated that
in their predictions story on startups, 3 years
ago, we have been profiled as a SUCCESS –
excerpt follows below.
Mr. Ajit Isaac, CEO & MD was nominated for the
Forbes Leadership award in October 2011 under
the category of the most Outstanding Start up.
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33. Our Services
Leadership and CXO
Level Hiring.
Executive
Search
Partners Middle Management
Hiring / Recruitment
Facilities Management Recruitment Process Outsourcing
Services- A boutique of Facilities Managed Services
Management Solutions/RPO
Soft services Offering Outplacement Services
Training youth of the
nation, creating
employability
IKYA General
Staffing
Skill
Development Solutions/
Managed Contract Staffing,
Services Managed Services and
Outsourcing.
Professional
Managed Staffing
Services Solutions
SLA based offering
IT Contract Staffing,
service offerings
and Outsourcing.
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34. JAMMU
28 Offices Parivarthan
across 22 cities 29 Centers
LUDHIANA
State Location
DEHRADUN Bangalore
Nalgonda
Ahmedabad Andhrapradesh Khammam
Bhopal Adilabad
DIBRUGARH Bhubneshwar Gaya
Bihar
ALLAHBAD Muzaffarpur
Chandigarh Idar
JODHPUR
Chennai Valsad
Coimbatore Idar
Gujarat
Talod
Gurgaon Sabarkantha
RANCHI
INDORE Guwahati Valsad
Kochi Ambala
JAMNAGAR
Upcoming Offices Haryana Sonepat
Lucknow
NAGPUR
Across 15 cities Yamuna Nagar
Hyderabad karnataka Chikbalapur
AURANGABAD Jammu
Jaipur Tikam Garh
Ludhiana Madhya Pradesh
Seoni
Kolkatta
Dehradun Maharashtra Gondia
VIZAG Mumbai Ganjam
Allahbad Orissa
New Delhi Bargarh
Jodhpur Hanumangarh
Patna
Dibrugarh Nohar
Pune Rajasthan
GOA Ranchi Bikaner
Rudrapur Chaksu
Indore
Raipur Nanakmatta
PONDICHERRY
Jamnagar Rudrapur
Vadodara Uttarakhand Tanakpur,Champawa
Nagpur
t
MADURAI
Aurangabad Nainital
UAE: Dubai
Vizag
Goa
`
Pondicherry
Madurai

35. Our Value Proposition – Economy, Ease & Efficiency
Functional Expertise :
•Manpower driven business model –Identifying , sourcing , deploying , processing , managing large scale manpower.
•In-depth understanding of legal , compliance , process , technology in the Human resources domain.
Distribution Reach :
•Network of 23 Branches across 18 Cities ,Servicing more than 250 Clients across the country
•Strong presence across all industry verticals , ability to source and deploy any HR requirement.
Technology Platforms :
•Intensive application of scalable technologies to improve process efficiencies and reduce cost.
•Inbuilt platforms designed to meet requirements of large users – develop applications as per clients requirements.
Management Strength :
•Strong leadership team with in-depth industry knowledge .
•Trained and experienced manpower across all functions – project management, operations , recruitment , payroll , finance and
compliance
Financial Capabilities :
•Generating positive cash flows for the past six months , positive EBIDTA for the current financial year
•Good support from the investors and financial institutions – can raise capital to the tune of 4 Million USD.
Sourcing Capacity-
•Strong team of 100 + recruiters , ability to source more than 1000 associates in a month
•Tie ups with Educational Institutes , NGOs , training institutes , government bodies to source manpower .
Payroll Processing :
Zero % Error rate on till date, 100 % accuracy on maintaining on statutory compliances – recognized by the Bangalore PF Commissioners
for timely remittances of PF liability .

36. Key Client
List
And Growing…36

37. Leadership Team
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38. Marcel R Parker - Chairman
One of the senior most HR professionals in the country with a career spanning over 38 years, an alumini of IIM
Ahmedabad.
Worked in several prestigious organizations like Voltas, VST Industries, Coromandel Fertilizers, The East India Hotels,
Modi Xerox, Bharat Shell, SAP India and Raymond.
Marcel is a Board Member of the National Human Resource Development (NHRD) Network. He also runs mentoring
programs on behalf of the NHRD.
Ajit Isaac - MD & CEO
An industry specialist on Human Capital related issues in India with an experience of over 20 years, has been
associated with Godrej & Boyce and Essar Group in various leadership roles.
Founder & ex-Managing Director of PeopleOne Consulting, later acquired by Adecco, one of the largest HR services
companies in the world. Ajit also serves as an independent director on the board of Intelligroup - a NASDAQ listed IT
services provider.
Ajit was nominated for India Forbes Leadership Awards 2011 for pioneering the enterprise under the
category of an Outstanding Start Up.
Subrata Nag - CFO
Subrata Nag has over 20 years of experience in finance across various large corporations and was previously involved
with the finance functions at Ilantus Technologies and Mindtech India
Pradeep Mittal – MD & CEO Magna Infotech
Pradeep come with over 20 years of industry experience including 12 years in USA.
He holds a Bachelors degree in Electronics and Communications from Jawaharlal Nehru
Technology University, India and a Diploma in Management Information Systems from Indian
Institute of Science, Bangalore, India.
Ramchandran Balan - Managing Director – Avon FMS
Pioneer in the Facility Management industry in the country.
Comes with a vast experience of almost 30 years. 38

39. Thank You
J Venkat
jvenkat@ikyaglobal.com
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