More competition in higher education means more targeted programs will succeed. The challenge is how do you market those programs. Learn how to market to the niche!
2. What is niche marketing?
• Small, highly specialized
groups of prospects
• Combines geographic,
demographic, and
psychographic targeting
3. Why is it important
• More degrees and
certificate programs
• More competition
• Limited marketing budget
• Greater opportunities for
online marketing
9. JMH’s strategy creation process
Understand
your
program
Understand
your
audience(s)
Map
audience(s)
onto each
platform
Allocate
budget
Design
campaigns
13. Understand your audience(s)
72% female, 22-45
years old within 25
miles of Atlanta with
an undergraduate
degree in education
and interest in math
or science
14. Paid Search
Digital
Display
Social
Media
Print Radio/TV Direct Mail
TARGETING
Demographic
Behavioral/Affinity
Keyword/Content
REACH
National
Local/Regional
COST
Cost Per Click
Cost Per
Thousand
Cost of Entry Low Low Low High High Depends
FLEXIBILITY
Lead times 1-2 weeks* 1-5 days 1 day 1-2 months 2-4+ weeks 2-3 weeks
TRACKABILITY
Easily trackable
15. Niche Targeting with 4 Key Channels
Paid
Search
Digital
Display
Facebook
Ads
LinkedIn
Ads
17. Original campaign Google campaign JMH campaign
# of
AdGroups
1 10 14
Sample
keyword
Sample ad
Click
through
rate
Cost per
inquiry
18. Original campaign Google campaign JMH campaign
# of
AdGroups
1 10 14
Sample
keyword
careers in healthcare
+masters
+healthcare
“executive masters in
healthcare”
Sample ad
Healthcare Leadership
Focus on Healthcare for
16 months instead of an
MBA or MPH
www.university.edu/exec
University MPH
16-Month Executive Masters
Program, Healthcare
Leadership. Learn more!
www.university.edu/public-
Health
University – Executive Masters
Executive Masters in
Healthcare. University Name.
Learn more!
University.edu/exec/healthcare
Click
through
rate
Cost per
inquiry
19. Original campaign Google campaign JMH campaign
# of
AdGroups
1 10 14
Sample
keyword
careers in healthcare
+masters
+healthcare
“executive masters in
healthcare”
Sample ad
Healthcare Leadership
Focus on Healthcare for 16
months instead of an MBA or
MPH
www.university.edu/exec
University MPH
16-Month Executive Masters
Program, Healthcare
Leadership. Learn more!
www.university.edu/public-
Health
University – Executive Masters
Executive Masters in
Healthcare. University Name.
Learn more!
University.edu/exec/healthcare
Click
through
rate
.17% .68% 1.48%
Cost per
inquiry
Baseline 87% higher 23% lower
21. Typical “Non-Niche”
Mistakes in Paid Search
• Brand focused keywords
• Broad match keywords
• Internally focused language
• Too few ads
• Forgetting the competition
23. Google Display Facebook LinkedIn
Location
Age
Gender
Income level
Education level
Marital status
Parental status
Occupation/Industry
Seniority
Job Title
Interests
Websites visited
Groups/Affiliations
Skills
24. Typical “Non-Niche”
Mistakes in Paid Social
• Internally focused language
• Not exploring interest
areas
• Non-customized ads
• Not “refreshing ads”
32. Tracking Media Performance
3. Compare inquiry generation and cost per inquiry across
channels to aid in determining effectives.
Clicks CTR Inquiries
Conv
Rate
CPC Cost
Cost-per-
Inquiry
Bing Paid
Search
2252 0.82% 104 4.62% $3.18 $7,153.41 $68.78
Facebook 1465 0.02% 12 0.82% $1.10 $1,606.68 $133.89
Google
Display
6364 0.10% 71 1.12% $1.03 $6,525.75 $91.91
Google Paid
Search
4516 3.56% 385 8.53% $4.18 $18,892.83 $49.07
LinkedIn 1664 0.04% 144 8.65% $2.07 $3,443.83 $23.92
Grand Total 16261 0.09% 815 5.01% $2.31 $37,622.50 $46.16
33. JMH’s strategy creation process
Understand
your
program
Understand
your
audience(s)
Map
audience(s)
onto each
platform
Allocate
budget
Design
campaigns
More and more specialized programs are appearing in our industry as schools try to differentiate themselves in a crowded field.
Everyone has an MBA program, masters in education, or nursing
On non-credit we see Project Management certificates and Financial Planning
There is more competition for your student
Unfortunately, this is coming at a time when there are higher expectations for enrollments and new programs and offerings
Such programs usually have small marketing budgets that must be used carefully and every lead becomes more important
When marketing programs with highly specific (niche) audiences, marketing becomes more difficult and traditional marketing is ineffective
Why are we talking about Marketing to the Niche?
Two Reasons:
There is more competition out there. More universities both for-profits and non-profits are competing for your students. Universities have also gotten better at marketing so the traditional means of reaching students – given the increase in competition – won’t work.
Second reason is the good news…you can get smarter about marketing to your students b/c online platforms have given us the means to do so.
So, today we are going to talk about reaching the niche market and we hope you’ll leave with some tools that you can implement when you go home
We usually talk about the marketing and admissions process as a funnel.
If you can capture a big enough audience at the top, you have a good chance for converting those students at the bottom.
People move through the process of becoming aware of your program, getting interested, engaging with you, and converting.
Some people drop off at each stage, but a few eventually make it to the bottom
This is why traditional marketing like billboards and bus wraps have worked…you have a degree that appeals to a large audience; you let the general population know about it and people will HOPEFULLY come
The old way is driven by the brand. We’re working on the belief that people are first buying your school and second buying your degree.
It will still be a funnel, but the top is a lot more narrow.
And although your brand will continue to be important, the focus of your marketing is first on your degree and how it will 1.) help someone and 2.) is the only degree out there.
You’re focused on what makes your degree special and in order to do that your message will need to be crafted to each audience
When we talk about Marketing to the Niche, what we are doing is creating a path where the end goal is to have qualified prospects engage with you. Moving them from engagement to enrollment is the job of the recruiters, but recruiters will tell you that qualified leads make all the difference in the world.
What we have seen is some people throw marketing out there and when they get impressions from their FB ads or Google Display ads or they get lots of clicks they will celebrate and call it a success. It’s easy to get impressions…it’s also pretty easy to get junk clicks…what’s more challenging and the responsibility of a good marketer is to find people who are 1. interested in your program and 2. qualified for your program and give them a pathway through which they will start a conversation with you.
-You spend bigger dollars on a smaller audience
-Fewer leads
-Higher quality
-More likely to self-select
-Every prospect becomes more important b/c they are more qualified
Now…we are not going to spend much time on this, but I would be remiss if I didn’t tell you that this approach cannot be done without decent infrastructure.
As I said…you’re markeitng dollars are going to need to work harder…each prospect matters…so you want to capture the interest and immediately engage with each prospective student.
Two points to this slide: 1) Do the basics. 2) needed this infrastructure to follow through with marketing
Web site
Inquiry form/db
Dedicated phone number
URL (/executive and /exec) for tracking effectiveness
Landing pages (digress to quantity vs. quality discussion?)
CRM (Google Doc)
Follow-up process with prospective students: email, phone, appointments with Program Director – prospective students expect a high-level of personal attention .
Add slide about identify your audience. What you need to know about them. Demographics, psychographics, interests, industries, etc.
Jon takes over here
Keep in mind – optimization doesn’t happen overnight
Social media can help you get REALLY niche…talk about the usefulness of paid social markeitng within a niche marketing strategy
Jon
Nicole starts here
Now that you have people visiting your website you want to make sure you can capture their interest and start a conversation.
Landing pages are critical to this process. T
Relevant because they can be customized
Today, we are discussing what’s called a “conversion landing page.” This is a…
Conversion goal
So, you might be asking “Why?” “Why not direct visitors to the program website we spent so much time developing and refining?”
And, the simple answer to that is…….. that if you are not using targeted campaign landing pages, you are losing the opportunity to be in control of the conversation and to help your prospect decide if your program is indeed the best one for them.
A landing really accomplishes 4 things for you…
Takes into consideration the audience and where they’re coming from and it shows them the appropriate next step without distractions
It allows you to tailor your content specifically to your audience and what they’re looking for
If someone browses your program website and leaves, you have very little power to influence their decision-making process or offer them the information they need in order to signup or enroll
And, last but not least, the inquiry form on a landing page allows you to capture important information about your prospective students that can be invaluable as you make decisions about your marketing and recruiting efforts. Info like lead source, interest areas and
Since our goal today is discuss considerations for strategy, we will discuss best practices at a high level. However, you can our website at jmhconsulting.com to find an article that covers our recommendations for landing page content in more detail.
Many universities require a long list of elements to appear on every department page in their website. Often the header, footer and primary navigation have been locked down by the university. However, there is often a case to be made for removing or modifying these elements for landing pages. And, for the purposes of this webinar, I’m going to assume that you are able to create stand-alone landing pages that fall outside of the general template requirements from the University.
This is certainly not always the case, and is something you should ask about and fight for.
I want you to leave this webinar today with enough information to develop a landing page strategy that you can hopefully leverage in your request for flexibility negotiations, if it comes to that.
*Inquiry Form: many CRMs allow you to include inquiry forms in an iframe, which hosts in the form on your CRMs site, and pulls the form into your landing page when it loads…this is a great way to save time editing html
piece of content that speaks to the audience, convincing them to contact you or complete your CTA
One challenge with targeting niche audiences online is that you can’t definitively tell if you are reaching the right audience without data.
How to compare the performance of each marketing channel
Just because you can’t track it, doesn’t mean it’s not working. (i.e. from talking with students, at least 3 out of 28 heard our ad on the radio in their market even though we tracked 0 inquiries to our radio campaign)
Fake numbers – for demonstration purposes only
How to compare the performance of each marketing channel
Just because you can’t track it, doesn’t mean it’s not working. (i.e. from talking with students, at least 3 out of 28 heard our ad on the radio in their market even though we tracked 0 inquiries to our radio campaign)
Fake numbers – for demonstration purposes only